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  • NathanVandersli
    Contributor - Level 2
    2016-11-14
    Mic connections (a little off topic) | Hospitality
    I have a situation where one of the churches that use our building has decided to go on their own so far as sound. The only problem is that the mics at the pulpit and lectern are used by both churches at different times. Is it possible to connect to two different mixers? The hope here is to have a set up that stays the way it is and does not involve switching cables and so forth. There's one little hitch. Both mics are condenser mics. Is it safe to do this if one of the mixers is off? Another possibility is using an external phantom power supply connected after the wye.
    read more...
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    • NathanVandersli
      FlorianGerstenl I'd recommend a small multi pin patch. Something like the 30pin Siemens blade contact.
      • November 14, 2016
    • NathanVandersli
      RexBeckett Any mic splitting technique is likely to have some effect on the way they sound. The effect could be subtly dependent on the presence and/or settings of the second mixer. There should only be one source of phantom power.



      If I had no other option, I would use a decent-quality transformer three-way Mic splitter with two isolated outputs and feed external phantom power into the direct output. This should minimize the effect of each mixer on the others feed. I have used EMO E325 Mic Splitter and EMO E725 Dual Phantom Supply in this way. Note that the E325 has an option (as described in the datasheet) to allow/prevent phantom power source from the A output - I would disable it. EMO is a UK brand. In the USA, you might find the ProCo MS3 suitable (or the ProCo MS43A four channel rackmount version).



      While this should be reliable, the Mics will probably sound different and some additional EQ may be required. Personally I would prefer to re-patch two XLRs...
      • November 14, 2016
    • NathanVandersli
      PatMurphy You need something like this:

      http://whirlwindusa.com/catalog/black-boxes-effects-and-dis/miclineinst-switchers/ab-8-8-channel-mic-line-switcher



      That way the signal is sent to the proper place without splitting transformers, etc.
      • November 14, 2016
    • NathanVandersli
      DavidPrescott My thought would be a switch that switched the mic to either mixer 1 or mixer 2

      The switch would switch the hot and cold and possibly earth, that could be common. If switched before the mixer is turned on there should be no problem. I am thinking of those round gang switches that were common in analog days.

      The mic would only ever 'see' one mixer.

      each mic would require its own switch.
      • November 14, 2016
    • NathanVandersli
      RichardYClark Too complicated I would have thought. Simple mic splitters with would be the way to go with separate phantom supplies independent from the mixers. I have used http://artproaudio.com/splitters/product/prosplit/. There should be no noticeable difference in quality between the two outputs. ART also do single or dual Phantom PSUs.



      The above can all remain in circuit with no user input required to use the two different systems.
      • November 14, 2016
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  • New
    Servant53
    Contributor - Level 3
    2021-02-02
    Bus send fader | Hospitality

    On my Midas M32, how do I configure settings to allow me to use the fader on a bus send as a master volume controller for that particular bus send? Example: Bus send 1 used as Choir monitors. I send multiple channels to this bus but want to be able to control overall volume up or down with the fader. 

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    • Servant53
      RexBeckett Hi Servant53, that is the normal behavour of Mixbuses. If you set the signal tap on Routing -> Out 1-16 as Post Fader, the Mixbus Master fader will control the output level.
      • February 2, 2021
    • Servant53
      Servant53 Thanks!
      • February 2, 2021
  • New
    Sursonido
    Newcomer - Level 1
    2021-01-29
    The email is invalid Music ID | CEG

    The email is invalid Music ID is showed up...

    But Care Tickets creation need to select Brand and Model name...

    How can I create Music ID?

    thanks.

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    • Sursonido
      Nigel67 Hi, when you click on the Community tab, you are taken to the Community page and there is a pop up window which asks you to sign in or create an account. This is where you create your account. If you are trying to sign in on the Home page, then this is a login for our partners to a different portal. It is not the Community login / sign up. Hope this helps. Any issues, please get bck to me.
      • January 28, 2021
    • Sursonido
      Sursonido I signed up for a B2B account.
      But when I try to enter store.musictribe.com it does not let me and it says that the ID or password is wrong. I have changed the password, but the problem persists. I have tried to create a new account, but it tells me that the email is invalid. All emails are invalid!
      • January 31, 2021
      • The email is invalid Music ID
        Sursonido I'm sorry but I can't speak English, I only know Spanish. I hope the translation is a bit correct.
        • January 31, 2021
    • Sursonido
      Nigel67 Hi, you are trying to sign up on the distributor portal. You must be in the Community page to sign up and then submit a ticket. Please watch this video as it may help
      https://community.musictribe.com/public/admin/Case-Portal_How-to-Create-a-Case-updated.mp4
      • February 1, 2021
  • TariqHussain
    Contributor - Level 3
    2018-12-14
    VoiceLive Play video manual | Hospitality

     

    Part one of the VoiceLive Play video manual with soulful singer/songwriter Georgia Murray and TC-Helicon's Craig Fraser going through all of Play's core features and applications.

     

     

    read more...
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    • TariqHussain
      TariqHussain






       


      Part one of the VoiceLive Play video manual with soulful singer/songwriter Georgia Murray and TC-Helicon's Craig Fraser going through all of Play's core features and applications.


       
      • December 13, 2018
    • TariqHussain
      TariqHussain






       


      Part two of the VoiceLive Play video manual with soulful singer/songwriter Georgia Murray and TC-Helicon's Craig Fraser going through all of Play's core features and applications.


       
      • December 13, 2018
    • TariqHussain
      TariqHussain






       


      Part three of the VoiceLive Play video manual with soulful singer/songwriter Georgia Murray and TC-Helicon's Craig Fraser going through all of Play's core features and applications.


       
      • December 13, 2018
    • TariqHussain
      AramSardar Hello please help me
      • January 15, 2021
  • JonasThörnvall
    Contributor - Level 1
    2016-08-09
    UMX490 winth UCA222 "Koreplayer missing"? | Hospitality
    I bought a Behringer UMX490 with UCA222 but missing "software?", i bought it from gear4music and it said it would come with Koreplayer are they wrong?

    http://www.gear4music.com/Keyboards-and-Pianos/Behringer-UMX490-MIDI-Keyboard/CNP

    I did go to the soft respitory and downloaded the full package but i can not find Koreplayer maybe it is just a plugin?
    read more...
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    • JonasThörnvall
      ejirolennox Hi,
      I have a broken key on my UMX490.
      After taking it apart I noticed that the black spring retainer is broken and not the key itself,

      (please see picture attached)

      How could I go about purchasing this spare part?
      Also please may I have its Part number

      Many Thanks
      Ejiro
      • January 14, 2021
  • New
    JohnStuartReid
    Newcomer - Level 1
    2021-01-06
    Permission to use graphs in the Klark Teknik Audio System Desiner booklet | CEG

    Hello, who do I need to connect with to gain permission to use some of the graphs from the Klark Teknik Audio System Designer booklet, in a PowerPoint presentation, please?

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    • JohnStuartReid
      Nigel67 Hi John, let me look into this for you and I will come back as soon as I can with an answer.
      • January 7, 2021
      • Permission to use graphs in the Klark Teknik Audio System Desiner booklet
        Nigel67 Hi John, have done some asking around. It will be fine to use them without gaining any permission as long as you are not going to put them up on the internet for anyone to view. I am guessing that you are just going to use them for students? It will not be a problem. Hope this answers your question
        • January 11, 2021
  • New
    Ejruk
    Newcomer - Level 1
    2021-01-06
    Eurolight LC2412 Screen Only Shows Green | CEG

    Hi there.

    Am writing on behalf of my son, who has a lighting board but the screen doesn't work. It only show green (no other display).

    Would be so grateful for some help as it was an expensive gift and lighting is his passion! Thank you!

    read more...
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  • New
    ayyala
    Newcomer - Level 1
    2021-01-05
    Pro Audio Setup | Large Venues

    Hi,

    Am looking for Professional Audio System to be installed in our Newly renovated Church.

    Please help me with appropriate solutions and installations.

    Thank You

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    • ayyala
      john0121 Hi Ravi, you'd be best to fill out the pre sales form via the support button for this enquiry. Let us know details of your application and a member of our solutions team will be able to assist. Thanks
      • January 5, 2021
  • fbcpanamacity2501
    Newcomer - Level 1
    2020-08-27
    s32 mute all stuck | Hospitality

    At the church I work at we have an s32 connected to an x32 by a shielded cat6. Last night when we turned everything on the "mute all" button on the s32 was red and would not turn off when you press it. Has anyone else run into this and have you figured out a solution?

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    • 2 Replies
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    • fbcpanamacity2501
      KyleJohnson Hello, Kyle here with Music Tribe. First things first, you should switch your cabling to Cat5E. Cat5E is the spec for AES50 and using different spec of cable can lead to clock issues. The MUTE ALL light being stuck on typically means the S32 is not syncing to the X32 correctly. Try switching around which ports are in use and try a different network cable. It's possible that the AES50 ports on one or both units need to be repaired. I recommend you contact us directly by submitting a Support ticket using the Support link at the top of the page.
      • August 27, 2020
      • s32 mute all stuck
        fbcpanamacity2501 It might be Cat5E, I would have to check. I have submitted a support ticket but haven't heard back just yet. I will switch the ports and see if that makes a difference.
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        • August 27, 2020
      • s32 mute all stuck
        KyleJohnson I think I found your case, I will send you an email.
        • 1
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        • August 27, 2020
      • s32 mute all stuck
        fbcpanamacity2501 Thank you
        • August 27, 2020
      • s32 mute all stuck
        lewisamendez Same problem!! s32 mute all stuck . How did you solve it?
        • November 9, 2020
      • s32 mute all stuck
        KyleJohnson Hi Lewis, it's usually a Cable issue, a Sync issue or a hardware issue. Double check your cable spec, length and integrity. Make sure the Sync on the console is set to Internal/Local. If you can, connect from the other port on your console or try a different console if you have one. If you still run into issues, please contact us directly by clicking on Support and submitting a Technical Support ticket.
        • November 10, 2020
    • fbcpanamacity2501
      ChaseHoyt I’m having this same problem.
      • December 28, 2020
      • s32 mute all stuck
        KyleJohnson Hi Clifford, Please contact us through the support link at the top of the page for assistance.
        • December 29, 2020
  • HåkonØgreid
    Contributor - Level 1
    2015-09-16
    Software for EuroCom AX6240Z | Hospitality
    I desperately need the software for EuroCom Ax6240Z, seems like the EuroCom site is down... Can't find the download link anywhere. Please help me!
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    • 3 Replies
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    • HåkonØgreid
      ChrisClark Along those same lines, there seems to be no mention of Eurocom ANYWHERE within Music Group anymore. I hope they didn't drop the line entirely, though this seems to be the case.
      • September 17, 2015
    • HåkonØgreid
      RegisDurouchoux

      Håkon Øgreid;59440 wrote:

      I desperately need the software for EuroCom Ax6240Z, seems like the EuroCom site is down... Can't find the download link anywhere. Please help me!




      Date : 2016/11/16



      Hi,

      for those who would still look for the software, you can find it here :

      http://www.music-group.com/eurocom/AX6240Z

      Clic on the Downloads tab (under the picture of the amp), and go down the page, up to "Apps".
      • November 16, 2016
    • HåkonØgreid
      parcy https://eurocom.musictribe.com/
      • December 20, 2020
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