Statistics

249,452 members
126,460 posts
  • jdosher
    Contributor - Level 2
    2019-11-14

    The screen has become very, very dim on my Deepmind 12. I've emailed customer service about this and 10 days later I've still received no response. I've also emailed [email protected], and again, no response over a week later. I've contacted the two west coast parts supplies listed on the musictribe site, and both have responsed that they do not actually sell any parts. At this point I'm about to swear-off Behringer and never again purchase any of your products, if this is the level of customer support I going to receive. 

    -Jesse 

    read more...
    0 100
    • jdosher
      KenMitchell

      I also replied to your other post: 


       


      Hi @jdosher , 


       


      Welcome to the community. Have you opened a support ticket on the Care Portal?  ( https://community.musictribe.com/t5/custom/page/page-id/CarePortal?caseType=Service%20Request&brand=... 


       


      You should get an automated reply with a case # stating they'll contact you within one business day but it's been longer than that lately, more like a week.  If you don't get the automated message, check your spam/junk folder and add that email sender to your whitelist.  


       


      You can always check the status of your open tickets by replying to the ticket email asking for status or by logging into the Care Portal. 


       


      Hope this helps, 


      Ken

      • November 14, 2019
    • jdosher
      EchoKraft I also am having this problem. HELP!
      • Thu at 11:10 AM
  • New
    EchoKraft
    Newcomer - Level 1
    2021-09-16

    My display on my deepmind 12 is fading.

    Is anybody else having this problem?

    0 0
  • New
    APPART
    Newcomer - Level 1
    2021-09-16

    Bonjour ,

    Est-il possible de régler l'interrupteur pour que le son ne se coupe pas instantanément ?

    0 6
  • New
    SantosAvila
    Newcomer - Level 1
    2021-09-14

    I have a behringer umc 404hd.   sonic cell module whit midi and a keyboard with usb

    how conect this three elements using behringer..

     

    0 0
  • New
    Robbodafisho
    Contributor - Level 1
    2021-09-05

    Hi guys has anyone used the meloaudio midi commander with the voicelive3 to control either guitar effects or the looper functions any help would be much appreciated the only info I can find on which pedals can be used on the voicelive 3 is the tc helicon 6 switch cheers. 

    read more...
    0 11
    • Robbodafisho
      Robbodafisho I’ve set the midi commander on the custom 2 setting and and into the vl3x midi in it scrolls through the different presets 1 to 8 then scroll up or down on the set buttons to go onto the next presets 9-16 and so on what I really want to know is there a way of controlling things delay, flanger, compressor or looper settings through midi learn if it’s possible cheers.
      • Tue at 4:42 AM
  • New
    Drpickup
    Newcomer - Level 2
    2021-09-12

    Voicelive 3 Looper full even after deleting some loops help

    0 4
  • New
    trowerr
    Newcomer - Level 1
    2021-09-11

    I can update the firmware but I cant get WIN10 to see my folder so I can copy off my loop to be saved on my computer.

    I SWORE I did this before.

    Help???

    0 1
  • New
    peterkirklive
    Newcomer - Level 2
    2021-09-08

    Hi guys, why are my monitor SO LOUD? Cant increase volume more than 2/ 3 what ever way i have them wired. 

    0 1
    • peterkirklive
      john0121 Hi Peter, you need to lower the level of your source material/ pc volume if the speakers are too loud as there isn't any volume control on the speakers for the USB bus.
      • Sep 10
  • New
    Elttut
    Newcomer - Level 1
    2021-09-08

    I have been loving my Neutron but today I turned it on and it would not respond to MIDI controls from my keystep pro. I tried several different midi channels. It will pass a very low pitched sound if I turn the VCA bias up but it seems unable to receive midi. I also tried a basic CV patch (pitch to osc1+2, gate to env 1) and it had slightly better results but still far short of a performable level of control. I attempted the reset process I found online to no avail. Please help! 

    read more...
    0 0
    • Elttut
      ChrisEdwards1 Hi Elttut, I can see you have also submitted a technical support ticket for this issue. Upon checking the ticket I can see a response was sent on 08/09/2021 and is awaiting further follow-up.
      If you do not see this response in your main inbox could you please check your spam/junk folder as we have seen our responses route to these locations on occasion if you are unable to find it please let me know and I will have it resent.
      • Sep 10
  • New
    Petrus1945
    Newcomer - Level 1
    2021-09-07

    If I want to connect my Flow 8 with PC (Windows 10) I gett the message "No Device Connected".
    What is wrong?
    The same problem is whe I use Notebook.
    I changed USB-Cable already, nothing!
    How I come to "Firmware Update Modus" ?

    0 4
    • Petrus1945
      DavidKnighton Hello Petrus,
      Make sure you first install the driver for Windows. Go to FLOW8 product page, click the SOFTWARE tab and download/install the driver.
      • Sep 7
Go to page