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182,868 posts
  • New
    Contributor - Level 2

    I'm looking at buying a guitar amp with an effects loop that does not have any controls to adjust send or return signal levels and sends the output signal at "line" levels rather than "instrument" levels. Intended for rack effects rather than guitar pedals.

    Will the X5 take a hot "line" level signal without clipping in the A/D/A conversion processes? 

    0 6
  • New
    Newcomer - Level 2

    Sent my speaker in for repair Agust 2021 and been trying to reach out to them via phone and email but no response, Its cowardly unprofessional

    0 17
    • vahidtaba
      ChrisEdwards1 Hi vahibtaba, I'm sorry to see you have had no response on your case. I will go ahead and escalate this to the correct team for you.
      • Jul 7
  • New
    Newcomer - Level 1

    Hi, my umc22 has stopped working. I've reset and reinstalled drivers but instrument channel doesn't work at all. Umc is now showing as a USB microphone input. I believe this relates to the last Windows 10 updates, any ideas? 

    0 11
  • New
    Newcomer - Level 1

    Hi everyone,

    i just bought a factory new Deepmind 12  and I am super satisfied with the sound and everything works fine using headphones.

    Yet, when plugging the audio out into either

    1) My Guitar Amp / Bluetooth Speaker (PositiveGrid Spark, original 19V switching-power-supply) both
    1-a) aux input
    1-b) Guitar input

    2) My trusty 90'es JVC Stereo System

    3) an USB-Soundcard (on a laptop with Charger plugged in)

    ... and even more mains-powered devices of all sorts, with Euro and with Schuko style plugs (I live in Germany) into the wall, in different wall outlets in my flat, even one pulling the fuse for every other room/appliance. In any of the cases

    I get a high-pitched, sometimes slightly pitch shifting, often periodically pulsing whine.

    I used several audio cables and adapters without any success of fighting this noise.

    The problem seems quite similar to

    Yet there are some differences: The noise occurs even when the unit is turned off! When I unplug the power cable there is a mains humming instead of the noise. The noise seems to peak at 1,94 kHz. (see attached screenshot from a phone app and phone recording)

    Depending on the used output jack, audio device and (and its input jack), the noise is either quite subtle or even louder than the instrument on half volume. In any case it is never fully gone.

    It has no correlation with anything on the device (fan speed, wheel LEDs, VCA and its noise floor, ...) - as said it is even present when the Power swithch is on 0.

    Now for the stranger part:

    When taking the screenshot I noticed that the activity on my phone chipset (or display/display driver) altered the noise quite audible. The screenshot below shows this effect (of a previous screenshot) right in the middle of the spectrum flow.

    So the whine seems to be picking up EM interference maybe because some kins of shielding? grounding? does not work propperly. I am no electronics person, so this might all be the wrong conclusions.... I have never experienced something like that with other audio equipment (e.g. Behringer Crave). I had also done a full calibration but the problem persists.

    Another fun fact that puzzles me: The moment I pull the charger out of my Notebook (to which the USB soundcard is connected), the audio level coming from the deepmind drops drastically. What is going on there?

    Does anyone have any idea? Am I doing something terribly wrong? Or is it a case straight for returning the device?


    0 11
    • evilefi
      NicJonesMT Hi there. Can you please click support at the top of the page and submit a tech support ticket.
      • Jul 5
  • New
    Newcomer - Level 1

    I recently got a new iPad. Loaded TonePrint app. And the app does not recognize any of your user made TonePrints. 

    what can I do to get this to recognize the TonePrints so I can edit them?

    thanks in advance.


    0 11
    • rdenker
      ChrisEdwards1 Hi rdenker, If you have previously created your custom TonePrints via the editor on another device than what youare experiencing is correct. The TonePrint editor is not capable of transferring/recognizing custom TonePrints that have been made on another device.

      For example if I made a custom TonePrint on my iPhone stored it into the Plethora and then connected the Plethora to my PC I would not be able to recall that TonePrint.
      At this moment in time the only way around this would be to create multiple versions of your custom TonePrint across all devices.

      Being able to recall custom TonePrints on multiple devices is a feature request already on the Dev teams list and they are looking into this, however, I cannot confirm if or when this will be implemented.
      • Jun 29
  • New
    Newcomer - Level 1

    Where can I get service for behringher dr115dsp loud speaker

    0 52
    • ThomasPrasanthJcmm
      ThomasPrasanthJcmm I am in india country Visakhapatnam
      • January 30, 2021
    • ThomasPrasanthJcmm
      RexBeckett Hello Thomas, I suggest that you open a Care ticket for this.

      At the top of this page, click Support then scroll down the new page and select Service. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • January 30, 2021
    • ThomasPrasanthJcmm
      mikejohn6575 Did you got any reply for that?
      • Jun 27
  • FelipeDeJesusCepeda
    Newcomer - Level 1

    Hola, nesecito que me indiquen como controlar el volumen de guitarra en el voicelive3 extreme. No se como vajar el volumen de la guitarra en el voicelive3 extreme... saludos y gracias.

    atte. Felipe Cepeda.

    0 53
    • FelipeDeJesusCepeda
      leah Hello @FelipeDeJesusCepeda ,

      You can control the guitar's Input Gain from the Setup > Guitar tab. If you need to adjust the guitar level in your mix, you can do this from the Main Mix page. From the Home screen, move any of the four Mix knobs under the main display. The guitar's level can be adjusted in the Main Mix tab.

      Hope this helps. Thanks!
      • October 27, 2020
    • FelipeDeJesusCepeda
      FelipeDeJesusCepeda Hola nuevamente, tambien me gustaria saber como borrar los backing tracks del VL3X, no nadamas del preset... Gracias
      • October 30, 2020
    • FelipeDeJesusCepeda
      mikejohn6575 The guitar's level can be adjusted in the Main Mix section.
      • Jun 27
  • New
    Newcomer - Level 1

    Hi , I can't get the internal Metronome to work with the Backingtrack .

    It is possibile ? Or it only works with the Looper ?

    I've seen in the User manual this :

    Under Output setting :Backing Track setting With the Backing Track setting, Backing Tracks are routed to the guitar outs. If both outputs are connected, the signal is in stereo. If one is connected, the signal is summed to mono. This mode allows you to have a two-component Backing Track where “the click” is sent to one ¼” output and “the track” to the other. These signals can then be independently routed wherever you Setup VL3X – Reference manual (updated 2015-10-20) 161 wish. Usually, you will have “the track” go to the front-of-house mixer and “the click” to a stage/ monitor mix (or the drummer). If you’re listening to Backing Tracks over your headphones, you’ll hear hear the split tracks as described here, with “the click” on one side and “the track” in the other. 

    Thanks for the Answer

    0 38
  • New
    Contributor - Level 1

    Hi, I know how to record live performances but I can't find any method of replaying the recordings? Any idea anyone? If I take the thumb drive to another device, the audio level is very low, any particular reason?


    Cheers, Paul

    0 12
  • New
    Newcomer - Level 1

    Is it possible to use a Toneprint for the Viscous Vibe pedal in a Shaker Mini vibrato pedal? 

    0 8
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