Statistics

289,825 members
172,386 posts
  • New
    bassjun
    Newcomer - Level 1
    2022-05-21

    1. purchased 2 x SD16 off amazon on Apr 5, 2022

    2. had to wait for X32 to be back from service, on May 14, (Amazon return expired on May 5)

    3. hooked up both to X32, one worked fine, and the other was transferring no input signal.

    4. got connected with Dale from service reception, explained what happened, and tried all the possible methods to get it worked, but No success. (Exchanged emails around May 15, 16)

    5. Dale decided to pass the issue to the Service team on May 17, 

    6. I asked if I could get a replacement instead of getting it repaired since the unit was faulty due to a possible failure of QC. 

    7. No response from nobody since then, even Dale himself. (Sent out emails on 17th, 18th, and 20th of May)

    8. I have my defective SD16 sitting at my desk, wondering where these service guys are at.

     

    What should I do? any suggestions?

     

    read more...
    1 10
    • bassjun
      Nigel67 Hi bassjun. I am sorry for the delay in our Service Team getting back to you. I have sent them a message asking about your case to be answered. The reason why Dale hasn't replied to you is because he has passed the case to the Service queue. The e-mails you have sent him have gone into the ticket that is in the Service queue and Dale will not be advised of them.
      • May 22
    • bassjun
      bassjun

      Hi Nigel67, thanks for the information, still no one has contacted me yet. I just do not know what to do with this defective $870 piece of device or maybe I am too impatient.

      • May 26
      • a defective SD16, and no response from Behringer customer service after being transffered to Service team
        Nigel67 I have messaged them again asking to reply to you. I am really sorry for the inconvenience this is causing.
        • May 30
    • bassjun
      bassjun They replied me back on 31/May and nothing ever since. Wow, this is too much. I shouldn't have purchased this thing... wow...
      • Jun 20
      • a defective SD16, and no response from Behringer customer service after being transffered to Service team
        Nigel67 I have messaged the Service Team again to reply to your case. I see that you have raised another case with them. Once they reply to you, they will probably close this case. - I have advised them that you opened it.
        • Jun 21
  • New
    JosephEChristen
    Newcomer - Level 1
    2022-05-13

    So windows did an update the other night and now I cant launch M32 edit? It starts up then quickly shuts down.

    can someone please help me with this

    0 6
    • JosephEChristen
      Nigel67 Try uninstalling the Edit software and then re-installing it. I have heard of this happening before.
      • May 16
    • JosephEChristen
      JosephEChristen

      • May 19
      • M32 Edit
        JosephEChristen I've tried to uninstall every which way that i know of still won't launch
        • Jun 3
  • New
    nank010879agus
    Newcomer - Level 1
    2022-05-08

    Behringer x32 producer mixer, my sdcard cannot mount, what is the solution, I have tried updating the firmware but it can't

    0 22
    • nank010879agus
      Nigel67 Hi nank010879agus. Can you confirm how this occurred please? Was it after an upgrade or just powering on the console one day? It looks like either the micro sd card has failed or possibly needs reseating. Please can you raise a Technical Support ticket and we will be able to help you further. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Technical Support tab and submit a ticket. Many thanks
      • May 8
  • sungkweon
    Contributor - Level 1
    2020-01-18

    Hello, we are M32 and DL32 and Firmware 4.01 users. I think it's just a few errors in the "scene safe" function. In the case of the main fader, the setting "safe" changes every time you change "scene" or the channel's "gain" changes every time you change the scene. Please check.

    read more...
    0 169
    • sungkweon
      GaryHiggins

      @sungkweon Safes are not saved with a scene...so you are not meaning that correct? Main level is not a selectable safe parameter from that menu or the mixer safe section afaik. If you want the main level to stay put, make sure Safe Main Levels is set on the setup/mixer page. That seems to work ok. The ch gain setting safes (done from "mixer safes" menu at least) work as intended when I tried them. 

      • January 18, 2020
    • sungkweon
      sungkweon thank you
      • Mar 17
  • New
    MadCow
    Contributor - Level 1
    2022-02-07

    I know that you can send midi commands to the x32 (rack in my case) to turn things on/off and mute channels. Does anyone know how or if it's possible to disable ducking with a toggle?

    My band and I use IEM's and are looking into adding one or two condensor mics to pick up the crowd. I’m looking into having these mics ducked with my mic, so that when I’m singing (most of the time) we can’t hear the crowd, but when I don’t sing I’m specifically looking to hear the crowd.

    However, there are times when I want to get them involved with me with the singing and need to hear both myself and the crowd and I need a way to toggle the ducking on/off. Is this possible?

    read more...
    0 11
  • New
    gregoryerba
    Newcomer - Level 1
    2022-02-02

    I have been trying to get a refund for months now for this defective Turbosound Inspire IP3000!!! I have already filed a formal complaint with the Better Business Bureau.

    Case Escalation | CAS-149861-F7V8G8

    I ordered what turned out to be a defective IP3000 from Musictribe through ebay. It took months of forms, documenting videos of the defect, multiple emails to Esteban Meyer, Leah De Los Reyes, Alexander Chad Saylo, as well as direct phone calls to Leah De Los Reyes, Kyle Johnson, and Daniel Silva, and endless forum posts right here before I was given a "repair number". I then had to drive this massive unit over 2 and a half hours to a repair facility in Irvine CA, only to be told they were backed up for months, and that Music Tribe had left them with several of these units and that they were baffled by Music Tribe's lack of communication as well.

    Many emails, calls, and forum posts later, I finally got the unit sent to the "Las Vegas Repair Facility", and a couple of weeks later it was delivered to me, and I unboxed it to find the subwoofer literally beat up, all four corners damaged. It proved functional... for two shows, then, no sound.

    I have been fired from two venues as a result of the unit failing twice in mid-performance, and have lost thousands of dollars in wages as a result of cancelled gigs due to not having a functional PA, because of this endless bureaucratic nonsense and completely shoddy repair work.

    Now, multiple emails & forum posts later to all of the previously mentioned folks at Misic Tribe, and I have received NO RESPONSE from Music Tribe.

    This has been a devastating & disheartening experience with Music Tribe.

    I should not have to go through this horrible repair process anymore, for what is obviously a completely defective IP3000. The only way this gets resolved at this point is sending me a new IP3000 and a massive apology. As for the lost wages, stress, and embarrassment I've been put through... well, there it is.

    To Musictribe: I would appreciate being contacted in person at this point. Not holding my breath, but do the right thing.

    Greg Erba (323)385-6184

     

    read more...
    0 13
  • New
    Robbo444
    Newcomer - Level 1
    2022-01-24

    Good day to you all.

     

    I work as a sound engineer for a band and we have recently started using an M32 for FOH and linking it to an M32c /DL32 onstage for them to handle all their Monitors with their own ipads. this gives us total independance of the eq and compression for each channel between FOH and Stage duties.

    For ease of their rehearslas where they do not need the FOH setup we have made the M32C be the controller of the Head amps.

    So the DL32 links to their M32C AES PortA to Port A ... from the Port B of M32 C we link theat (At Gigs) to the AESPort A on the FOH desk.

     

    The probalem I am getting is sending anything back to the stage via the AES cable ...Generally I want to send Main L and R plus a talkback and one Mono Sound Effects channel for intro playback and cues throughout the gig... so far I have always had to do this with XLR Analogue returns which can be difficult as some gigs we do now only have AES calbing installed so tradtional multicores have disappeared.

     

    Is there a sure fire way of doing this via the AES Ports...? DO I need to wire it all differently? or can it be done with cafeful advised software routing. I have looked online for this scenario and watche countless youtube videos but I am not getting any closer to discovering how to do this.

     

    The band use 28 channels onstage for their setup so there are 4 spare channels but not a block of 8 channels I can dedicate for return paths and that is probebly where I am getting lost... We have both M32 and M32C on same firmare 4.06

     

    Thanks in advance for any help

     

    Rob Aubrey

     

    read more...
    0 28
    • Robbo444
      Nigel67 Hi Robbo444. The AES50 cable that you are plugging between Port B of your M32C and Port A of your M32 can carry 48 channels of audio bi-directionally, so in theory you can send 48 channels of whatever audio you want back to the M32C. It has no bearing at all on the audio being sent from the M32C to the M32. Its all in the routing table where you set this up. I am guessing, that as you are already using analogue sends to the M32C, you already have these set up as 4 x Bus Outputs in your 'Out 1-16' routing tab. At the moment you then have these routed to the XLR outputs on the rear of the M32 in the 'XLR' tab. To send these signals back to the the M32C, you need to assign them in the AES50 routing tab. You can only assign in blocks of 8, but it doesn't matter if you do not have anything assigned to Out 5-8. You haven't mentioned which 4 Outs you are using for the audio you want to send back to the M32C so I will presume you have set them up as Outs 1-4. So, go into the AES50 routing tab, select the AES50-A 1-8 column and assign Out 1-8 to it. You now have your 4 outputs being sent to the M32C on the first 4 channels. The more technical routing has to be done at the M32C because as you say, you can only patch in blocks of 8 and you need to take input channels 25-28 from the DL32 on AES50-A and 29-32 from the first 4 channels coming in via AES50-B. This is where you would use User In routing. So if you go to the User In routing tab and you will need to set up User In 25-32. For User In 25-28 select AES50 A 25-28. For User In 29-32 select AES50 B 1-4 (your 4 audio signals from the M32 are no routed to inputs 29-32 on the M32C). Finally, go into your Inputs tab on the M32C and assign User In 25-32 to Input Channels 25-32. I hope this makes sense. It is very difficult trying to give information where I cannot include pictures/diagrams. If you are unable to decipher what I have written, let me know and I can open a case and send you an e-mail with pictures. If your 4 busses are not on 1-4 but spread out across all 16 outputs, then you assign all 16 busses to the AES50A and then pick up those busses in the User In tab in the same manner that you assigned above. They do not have to be in a block, you can pick any of the AES50 B signals. All the best
      • Jan 24
  • New
    buck101
    Newcomer - Level 1
    2022-01-15

    I remember the good ole days when one could actually communicate with technicians, even sales people that understood products and the nuances of programming, maintaining and training on expensive sophiticated musicial equipment. PRODUCT SUPPORT I think we called  it...the days when one could find a PHONE number and call other fellow musicians/ technicianns when you had a piece of gear that your performance depended on and you had to get it figured out before show time. 

    NOW? it took me 3 days to get this ability to write myself an email on this "application" designed to do...what? There are no phone support numbers? I do a search for "VL3X Repair"...no results/'VoiceLive 3 repair"...no results. 

    I've enjoyed some of the groovy YT vids and that's awesome but I have a piece gear that needs NON warrenty repair and I need a contact to send it to. What are the chances that this lowly cry out in the cyber-darkness will be addressed by a competent professional that can share the answer to this question that it appears I alone in this tribe of musicians have a need for. [email protected]

    read more...
    0 6
    • buck101
      Nigel67 Hi buck101. For repair, please click on the support tab at the top of the page. A new window will open. Scroll down and click on the Service tab and submit a ticket. If you require Technical information, please click on the Technical Support tab and submit a ticket. Many thanks
      • Jan 16
    • buck101
      buck101

      Thank you, sir

      • Jan 20
    • buck101
      buck101

      So far, in many attempts and creating multiple "tickets" I have only heard from you Nigel67...this is weeks of efforts. I've even bought an entire new unit (so I own 3 VL3X's in order to have one working)...now I'm trying to load a new one with old wav files. The only "official" guidance I find outside of the manual is Craigs Corner on YT where he uses an "archive" function from a VoiceSupport application that he states is "not on the servers, yet". My VoiceSupport 2 does not have an ARCHIVE function. I can communicate with the device through the USB/MIDI port and send a sysex but I have a backup of the xxx.PKG files from my old unit that are the size of the WAVE files but unable to download (message from the new unit). Both units have the newest firmware. Is there no support for these units other than what one can go out and beg steal or borrow? I mean I have one unit with a white screen and one unit that won't load. I'm sure I'm doing something wrong but it doesn't show up in the manual or any YT help videos. And expert could probably answer from the top of their head.It feels like the objective is NO support and let them go buy a new one knowing the niche market are they musicians that build their shows around this piece of equipment and they are dependent on it to that extreme degree...

      • Jan 25
  • New
    gregoryerba
    Newcomer - Level 1
    2021-12-30

    I am in the process of filing a formal complaint with The Better Business Bureau against Music Tribe. I am sharing this experience with all who will listen as a result of being disregarded by this company, in the hopes of helping customers know what to expect when dealing with repairs and warranties:


    Case Escalation | CAS-149861-F7V8G8


    I ordered what turned out to be a defective IP3000 from Musictribe through ebay. It took months of forms, documenting videos of the defect, multiple emails to Alexander Lane and Musician Specialist Chad Saylor, and forum posts right here before I was given a "repair number". I then had to drive this massive unit over 2 and a half hours to a repair facility in Irvine CA, only to be told they were backed up for months, and that Music Tribe had left them with several of these units and that they were baffled by Music Tribe's lack of communication as well.


    Many emails, calls, and forum posts later, I finally got the unit sent to the "Las Vegas Repair Facility", and a couple of weeks later it was delivered to me, and I unboxed it to find the subwoofer literally beat up, all four corners damaged. It proved functional... for two shows, then, no sound.


    I have been fired from two venues as a result of the unit failing twice in mid-performance, and have lost thousands of dollars in wages as a result of cancelled gigs due to not having a functional PA, because of this endless bureaucratic nonsense and completely shoddy repair work.


    Now, multiple emails & forum posts later, and I have received NO RESPONSE from Music Tribe.


    This has been a devastating & disheartening experience with Music Tribe.


    I should not have to go through this horrible repair process anymore, for what is obviously a completely defective IP3000. The only way this gets resolved at this point is sending me a new IP3000 and a massive apology. As for the lost wages, stress, and embarrassment I've been put through... well, there it is.

    To Musictribe: I would appreciate being contacted in person at this point. Not holding my breath, but do the right thing.

    Greg Erba (323)385-6184

     

    read more...
    0 10
  • New
    alison4fun
    Newcomer - Level 1
    2021-11-18

    Does anyone have any instrument and vocal presets for xair mixer, that would be a good starting point?

    0 14
Go to page