1. purchased 2 x SD16 off amazon on Apr 5, 2022

2. had to wait for X32 to be back from service, on May 14, (Amazon return expired on May 5)

3. hooked up both to X32, one worked fine, and the other was transferring no input signal.

4. got connected with Dale from service reception, explained what happened, and tried all the possible methods to get it worked, but No success. (Exchanged emails around May 15, 16)

5. Dale decided to pass the issue to the Service team on May 17, 

6. I asked if I could get a replacement instead of getting it repaired since the unit was faulty due to a possible failure of QC. 

7. No response from nobody since then, even Dale himself. (Sent out emails on 17th, 18th, and 20th of May)

8. I have my defective SD16 sitting at my desk, wondering where these service guys are at.

What should I do? any suggestions?

Hello, we are M32 and DL32 and Firmware 4.01 users. I think it's just a few errors in the "scene safe" function. In the case of the main fader, the setting "safe" changes every time you change "scene" or the channel's "gain" changes every time you change the scene. Please check.

I know that you can send midi commands to the x32 (rack in my case) to turn things on/off and mute channels. Does anyone know how or if it's possible to disable ducking with a toggle?

My band and I use IEM's and are looking into adding one or two condensor mics to pick up the crowd. I’m looking into having these mics ducked with my mic, so that when I’m singing (most of the time) we can’t hear the crowd, but when I don’t sing I’m specifically looking to hear the crowd.

However, there are times when I want to get them involved with me with the singing and need to hear both myself and the crowd and I need a way to toggle the ducking on/off. Is this possible?

I have been trying to get a refund for months now for this defective Turbosound Inspire IP3000!!! I have already filed a formal complaint with the Better Business Bureau.

Case Escalation | CAS-149861-F7V8G8

I ordered what turned out to be a defective IP3000 from Musictribe through ebay. It took months of forms, documenting videos of the defect, multiple emails to Esteban Meyer, Leah De Los Reyes, Alexander Chad Saylo, as well as direct phone calls to Leah De Los Reyes, Kyle Johnson, and Daniel Silva, and endless forum posts right here before I was given a "repair number". I then had to drive this massive unit over 2 and a half hours to a repair facility in Irvine CA, only to be told they were backed up for months, and that Music Tribe had left them with several of these units and that they were baffled by Music Tribe's lack of communication as well.

Many emails, calls, and forum posts later, I finally got the unit sent to the "Las Vegas Repair Facility", and a couple of weeks later it was delivered to me, and I unboxed it to find the subwoofer literally beat up, all four corners damaged. It proved functional... for two shows, then, no sound.

I have been fired from two venues as a result of the unit failing twice in mid-performance, and have lost thousands of dollars in wages as a result of cancelled gigs due to not having a functional PA, because of this endless bureaucratic nonsense and completely shoddy repair work.

Now, multiple emails & forum posts later to all of the previously mentioned folks at Misic Tribe, and I have received NO RESPONSE from Music Tribe.

This has been a devastating & disheartening experience with Music Tribe.

I should not have to go through this horrible repair process anymore, for what is obviously a completely defective IP3000. The only way this gets resolved at this point is sending me a new IP3000 and a massive apology. As for the lost wages, stress, and embarrassment I've been put through... well, there it is.

To Musictribe: I would appreciate being contacted in person at this point. Not holding my breath, but do the right thing.

Greg Erba (323)385-6184

Good day to you all.

I work as a sound engineer for a band and we have recently started using an M32 for FOH and linking it to an M32c /DL32 onstage for them to handle all their Monitors with their own ipads. this gives us total independance of the eq and compression for each channel between FOH and Stage duties.

For ease of their rehearslas where they do not need the FOH setup we have made the M32C be the controller of the Head amps.

So the DL32 links to their M32C AES PortA to Port A ... from the Port B of M32 C we link theat (At Gigs) to the AESPort A on the FOH desk.

The probalem I am getting is sending anything back to the stage via the AES cable ...Generally I want to send Main L and R plus a talkback and one Mono Sound Effects channel for intro playback and cues throughout the gig... so far I have always had to do this with XLR Analogue returns which can be difficult as some gigs we do now only have AES calbing installed so tradtional multicores have disappeared.

Is there a sure fire way of doing this via the AES Ports...? DO I need to wire it all differently? or can it be done with cafeful advised software routing. I have looked online for this scenario and watche countless youtube videos but I am not getting any closer to discovering how to do this.

The band use 28 channels onstage for their setup so there are 4 spare channels but not a block of 8 channels I can dedicate for return paths and that is probebly where I am getting lost... We have both M32 and M32C on same firmare 4.06

Thanks in advance for any help

Rob Aubrey

I remember the good ole days when one could actually communicate with technicians, even sales people that understood products and the nuances of programming, maintaining and training on expensive sophiticated musicial equipment. PRODUCT SUPPORT I think we called  it...the days when one could find a PHONE number and call other fellow musicians/ technicianns when you had a piece of gear that your performance depended on and you had to get it figured out before show time. 

NOW? it took me 3 days to get this ability to write myself an email on this "application" designed to do...what? There are no phone support numbers? I do a search for "VL3X Repair"...no results/'VoiceLive 3 repair"...no results. 

I've enjoyed some of the groovy YT vids and that's awesome but I have a piece gear that needs NON warrenty repair and I need a contact to send it to. What are the chances that this lowly cry out in the cyber-darkness will be addressed by a competent professional that can share the answer to this question that it appears I alone in this tribe of musicians have a need for. [email protected]

I am in the process of filing a formal complaint with The Better Business Bureau against Music Tribe. I am sharing this experience with all who will listen as a result of being disregarded by this company, in the hopes of helping customers know what to expect when dealing with repairs and warranties:

Case Escalation | CAS-149861-F7V8G8

I ordered what turned out to be a defective IP3000 from Musictribe through ebay. It took months of forms, documenting videos of the defect, multiple emails to Alexander Lane and Musician Specialist Chad Saylor, and forum posts right here before I was given a "repair number". I then had to drive this massive unit over 2 and a half hours to a repair facility in Irvine CA, only to be told they were backed up for months, and that Music Tribe had left them with several of these units and that they were baffled by Music Tribe's lack of communication as well.

Many emails, calls, and forum posts later, I finally got the unit sent to the "Las Vegas Repair Facility", and a couple of weeks later it was delivered to me, and I unboxed it to find the subwoofer literally beat up, all four corners damaged. It proved functional... for two shows, then, no sound.

I have been fired from two venues as a result of the unit failing twice in mid-performance, and have lost thousands of dollars in wages as a result of cancelled gigs due to not having a functional PA, because of this endless bureaucratic nonsense and completely shoddy repair work.

Now, multiple emails & forum posts later, and I have received NO RESPONSE from Music Tribe.

This has been a devastating & disheartening experience with Music Tribe.

I should not have to go through this horrible repair process anymore, for what is obviously a completely defective IP3000. The only way this gets resolved at this point is sending me a new IP3000 and a massive apology. As for the lost wages, stress, and embarrassment I've been put through... well, there it is.

To Musictribe: I would appreciate being contacted in person at this point. Not holding my breath, but do the right thing.

Greg Erba (323)385-6184