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  • New
    Newcomer - Level 2

    I've been trying to update the firmware on my DN9650 with KT-Dante64 card in it. When I pull up the Dante Firmware manager, this is the only device that cannot be located. Any ideas?

    0 0
    • jbsounds
      GaryHiggins You should use the firmware updater within Dante Controller. If you are using the older updater software (a separate program) that very well could be the problem. The firmware updater inside the Controller software works well these days. Just a thought.
      • Nov 1
  • New
    Contributor - Level 2

    Hi All,

    I have recently acquired a KT DN9331 which I will be using in conjunction with a Midas Pro2C desk.

    I would like to get the DN9331 onto the latest software revision - 4.08 I believe - but I'm struggling!

    The s/w version currently appears to be G2.3.1 and I have attempted the Elgar + TFTP Server route but cannot get it to work.

    As I understand it, one can update the DN9331 software using the Midas Updater, but as I have never used that before, is there any shared wisdom out there that would guide me through this?

    Thanks everybody!

    Cheers Vince 

    0 5
    • VinceCooper
      WilliamR Hello, Please click on the support link above and create a tech support case. Someone will get in touch with you ASAP.
      • Oct 31
  • New
    Newcomer - Level 1


    I want Klark Teknik DN200v2 before 15th of November but I can't get anywhere in US. So anybody can please help me where can I get in US?



    Parjanya Shastri

    0 4
  • New
    Newcomer - Level 1


    I cannot find a single Klark DN9630 to buy in whole Europa and I need one to my Behringer X32R asap. Can youbtell me where I can buy one?

    Best regards

    Reijo Hiltunen


    0 5
  • New
    Newcomer - Level 1

    Hi All,


    I am Using a DM8500 DSP. I want to Control the DSP through the Third party controller via Ethernet.

    Ther is no Port Numbers provided in the User Manual for TCp or UDP Protocal.


    Appreciate your Help!.

    0 6
    • saravanan2017
      NicJonesMT Hi there.
      Can you please click support at the top of the page and submit a technical support ticket. From there we can then advise you further.
      • Sep 14
  • New
    Newcomer - Level 1


    We have a problem with our Helix system controller. We have been trying so solve a problem with a fold back speaker and explored all aspects of the sound system. We noticed that the screen on the controller was showing gobbledygook and the unit was very warm. We turned it off but now there is clearly a fault and the screen flashes and there is a hi frequency clicking sound.

    Has any one had a similar experience? Has the power unit failed or is it something more sinister?

    0 10
    • Birdt22
      Nigel67 Hi Birdt22. This could be a number of things, one of them being the switchmode power supply. These units are getting quite old now and there is a good chance that the electrolytic capacitors in the psu have dried out. You will need an electronic technician to open the unit and measure the psu voltages and then identify where the clicking is coming from - possibly being caused by a voltage being bad.
      • Jul 28
  • New
    Newcomer - Level 2

    Hi there,


    Simple question. Up to how many DM-TCE can be connected to a single DM8500?

    0 31
    • RobertoBarillas
      NicJonesMT Hi Roberto. I think I have just answered your support ticket.
      I've raised this with the development team and will let you know once I receive a response.
      • Jul 13
  • New
    Newcomer - Level 1

    Were can I buy spare power supply for the DN9610  Dual Port AES50 Repeater ?

    1 10
  • New
    Newcomer - Level 2

    Hello U all,

    I am desperately looking for a X dante card or DN32 Dante card to hook up my X32 to a Dante network. Unfortunatly, these items are not available for retail in Europe due to the Covid economic disaster (I assume...).

    Will somebody be willing to sell me a second hand card ? I am going on tour pretty soon and I really need one. I live in France.

    Thanks. Regards

    0 16
    • slomogoget
      Nigel67 Gear 4 Music in the UK have 2 in stock but whether they will ship outside UK, you will have to ask them. Looks like the next closest are the Super Partners in USA and Canada
      • Jun 18
    • slomogoget
      slomogoget Nigel. Thanks for your concern. Gear4music UK have 2 items indeed but they only ship to UK. I depend of G4M germany and they announce the next availability for december. The world is gone crazy. Thanks anyway.
      • Jun 19
  • New
    Newcomer - Level 2

    Good Day, how to use AEC in DM8500?

    0 39
    • Joinville
      PedroRodrigues Hi Joinville, please ponder that the DM8500 DSP offers a library of processing modules that can be deployed and configured remotely by using the DM8500’s PC software. You can build the entire processing structure and signal routing using the remote software, and then compile and send to the DM8500 DSP.
      Please search on the library of processing modules with a Group Name AEC with module Name Acoustic Echo Cancellation.
      Each AEC Module support 6 AEC Modules, up to 24 channels totally and each AEC module tail length setting options: 150ms with 4 channels or 300ms with 2 channels and each AEC Module can set individually and offers a convergence up to 100 dB/sec. I hope this helps. Thank you
      • Jun 14
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