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180,558 members
49,325 posts
  • 2020-09-12

    I purchased kt2a last year. I like this product. but i bought new tube's and kenetek t4b. how do i calibrate gain reduction? Thank you very much.

    0 12
    • alexmixing
      alexmixing what resistor do you need to adjust? I have instructions for la2a but they are not similar inside. Thank you so much
      • Sep 12
  • 2020-09-08

    ログインできましたが、ホームページからの製品登録の方法がわかりません。

    0 13
    • kicksseita
      John Matthews Please click the "Support" button at the top of the page here. Then click on "+ Create a care ticket " you can then select "product registration" for case type and fill out the information. Hope this helps.


      こちらのページ上部にある「サポート」ボタンをクリックしてください。次に、[+ケアチケットを作成]をクリックし、ケースタイプで[製品登録]を選択して、情報を入力します。お役に立てれば
      • Sep 7
    • kicksseita
      kicksseita おそらく、製品登録できたと思います。確認ができればいいのですが・・。すぐにメッセージを送って頂きありがとうございます。
      • Sep 8
    • kicksseita
      kicksseita 製品登録の確認メールがすぐに届いていました。これで何の不安もありません。安心して使用できます。本当にありがとうございます。
      • Sep 8
  • 2020-09-01

    Is there a diagram to confirm which tube goes where, as the 12AX7 and 12AU7 are different in function. Thank you for your assistance.

    0 0
    • JoseArana
      David Knighton Hello JoseArana.
      12AX7A is V2
      12AU7 is V1
      You should be able to spot the silkscreen on the PCB. It'll say V1 or V2 next to the tube socket.
      • Sep 1
  • 2020-08-27

    Can I get spare parts for the dn370 equalizer front panel and case + price.

    0 5
    • Nico12
      Nigel Turner Hi. Please go to the support tab at the top of the page and submit a spares ticket. One of my colleagues will then reply to you regarding availability.
      • Aug 27
      • Dn370 equalizer replacement front panel
        Nico12 Hi, ask for the price for the dn370 equalizer front panel and case still waiting for price quote, is there a problem.
        • Wed at 9:26 AM
      • Dn370 equalizer replacement front panel
        Nigel Turner Hi Nico12. Could you let me know the case number and I will investigate further for you. I can only apologise for the delay.
        • Wed at 10:57 PM
      • Dn370 equalizer replacement front panel
        Nico12 Hi Nigel, The case number is cas-133497-K8k0H6
        • 15 hours ago
      • Dn370 equalizer replacement front panel
        Nigel Turner Hi, I have messaged the spares team leader and asked her to look into why you have not received a reply. I have asked her for someone to reply to you Monday morning.
        • 1 hour ago
  • 2020-08-11

    Hi

    Is there a change to get a Manual for my DM50?

    Thanks for any help.

     

    One Diggedy

    0 23
    • diggedy
      Dale Minaker Are you referring to a user manual? If so can you submit a support ticket with FAO DALE MINAKER in the subject line as I am unable to share the PDF via this platform. ;)
      • Aug 11
    • diggedy
      Dale Minaker I've not received your email yet?
      • Aug 11
    • diggedy
      diggedy Not? I send it about one houer later
      • Aug 11
    • diggedy
      diggedy FAO DALE MINAKER Case No: CAS-128587-J9M9C2 CRM:0120000064107
      • Aug 11
    • diggedy
      diggedy Dear Diggedy Dee ,
      Thank you for contacting us. Your inquiry FAO DALE MINAKER is now assigned to Case Number CAS-128587-J9M9C2 .
      Our Team will endeavor to respond to you as soon as possible.

      Your CRM Team
      • Aug 11
      • Klark-Teknik - DM50 - Owner Manual
        Dale Minaker Many thanks I have just found it, I will reply shortly!
        • Aug 12
  • 2020-08-07

    Hello-

    I just installed a DN32 Dante card in a Midas M32C.  The M32C recognizes the card but when I plug the primary ethernet port to my cisco switch or go directly from laptop to secondary port, there is no network activity leds' flashing so the Dnate Controller software v.4.2.3.1 isn't picking it up.

    Am I missing a step somewhere?

    Any advise would be greatly appreciated.  Thank you.

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    0 17
    • Michael Deming
      Gary Higgins Do you have the latest firmware installed? Dante virtual soundcard installed? I have the X-Dante version but it is not presently in any machine (put in a X-Live) so I'm a bit foggy on it. What are you using for M32 clock? Needs to be EXp Card.
      • Aug 8
    • Michael Deming
      Michael Deming Thank you Gary.
      • Aug 8
    • Michael Deming
      Michael Deming I am using the card for the clock. The Midas is on firmware version 4.02. I must be missing a step as the M32C acknowledges the DN32 Dante card. I'm just not getting any activity lights on the primary or secondary ports. I using a Cisco unmanaged switch and can see my other Dante devices via Dante controller software with no problem.
      • Aug 8
    • Michael Deming
      Gary Higgins OK, only other thought is the firmware for the card, I looked earlier and it was giving a "bad file" message of some sort. I have not used my XDante card in a while, the firmware is the same. I may have it or you could check the Behringer site, it's there v4.08
      • Aug 8
    • Michael Deming
      Michael Deming I can't access the card through the primary or secondary port via Dante Controller software to even see what version it is on. The card is brand new right out of the box. If the M32C didn't recognize the card is installed, I would think I had a dead card. I am not using a virtual IP card in this setup. Thank you for your suggestions.
      • Aug 8
      • KT DN32-Dante
        Gary Higgins Last thought, try lowering the m32 firmware to 3.11 or 12, could be you can then connect the card and upgrade firmware of the Dante card, then move back to 4.02 firmware on the m32. It is possible 4.02 won’t recognize the older firmware...probably not, but possible
        • Aug 8
      • KT DN32-Dante
        Michael Deming Thank you. I will try that. I can't find any information on a factory reset on the M32C. I also own the actual M32 console and have factory before with no problem. Never have had any connectivity issues with that console. Thank you!
        • Aug 9
  • 2020-08-01

    I just got the new bluetooth receiver.   It specs "TRS unbalanced" outputs on 1/4" jacks.   What does this mean?  TRS jacks are not used for mono unbalanced signals.  Is this a misprint?  Or do i need to make special TRS to TS cables to run unbalanced properly?

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    0 3
    • chipd95613
      Dr Paine You are quite right! There seems to be a misprint. The jack outputs are unbalanced and should read TS. You would use a standard jack cable to run signal correctly. I believe TRS cable would work but it's my understanding that the signal would still be unbalanced in this instance
      • Aug 18
  • 2020-07-30

    We have several clients begging us to get in touch with Klark Teknik. They're all waiting for another shipment of KT2A. When will this be expected?

    0 120
    • SCAD
      Nigel Turner I am sorry, but we have no visibility of the products that the Fulfillment Centres order, or when they will be receiving them. The local reseller for your country will be able to find out all the details for you.
      • Aug 7
  • 2020-07-27

    OK is there anyone from KT/Midas that can tell me what cat five cable to use running, two DL231 stage boxes through a Klark Teknic DN9520 to Midas M32 and on occasion using the Behringer wing, I have been using and unshielded CAT5e with my  Midas Pro2 to the DL231's and it works great 

     

     I have as of yet have not used the M32/WING on the 9620, Options are,  1. use Cat5e on the stage to 9620 FOH and CAT5(shielded) to 9620 connect both desks, 2. reg Cat5e un-shielded from 9620 FOH to stage and 9620 UTE to both consoles, 3 un-shielded to all............

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    0 9
    • Jimmy Valenza
      Gary Higgins I’m not FROM KT or Midas but you should use shielded cable for both the M32 and Wing along with ethercons. I know the Pro series mixers and stageboxes don’t require it but those 2 mixers do. Not sure where you jump off the stp bandwagon for your other gear when used together. I would play it safe and use STP with ethercons everywhere, ground/shield connected on both cable ends. It won’t hurt your Pro mixer or DL231’s to do that and be safe all around.
      • Jul 27
    • Jimmy Valenza
      Jimmy Valenza I already figured that the two 9620's to the Consoles/DL231's each end would be shielded (I have two 5 ft Cat5 shielded on each 9620 to to DL231's to consoles) does the 9620 to 9620 require Shielded or un shielded?
      • Jul 27
    • Jimmy Valenza
      Jimmy Valenza What is the DN9620 cable requirement from Box to Box(DN9620 to DN9620) or does this change with what consoles are being used?
      • Jul 27
      • DN9620
        Gary Higgins As I said I would use Shielded (Cat5/6) or Cat7/8 (all Cat7/8 is shielded) with ethercons for everything, if you have that then you don't need to worry. That said the 9620 says: Extends two AES50 connections by 500 m with optical fibre or 100 m with Cat5 cable. So I would say it CAN use UTP. Still too confusing to keep straight so I would use STP everywhere.
        • Jul 27
    • Jimmy Valenza
      Jimmy Valenza So CAT5e is un-shielded and CAT 5 is Shielded correct?
      • Jul 27
    • Jimmy Valenza
      Gary Higgins Cat5e has better specs but shielding is a seperate piece. You can have either STP or UTP for both types. You would want Cat5e STP at a minimum IMO.
      • Jul 27
  • 2020-07-22

    DN32 - USB.

    Attempted an upgrade to KT-DN32-USB-Driversetup-v4.59.0. on MIDAS M32.

    When running the Dfu.exe file I got this Error code:

    Entering upgrade mode...

    Upgrading firmware...0 of 40794 bytes transferred.

    TUSBAUDIO_GetDfuStatus: Function Failed with Error code 0xEE000003.

    Samplitude could not find the ASIO driver. I reloaded the previous ASIO driver v4.11, which only works correctly in 32/32 mode. Anything I can do?

    Apologies for entering this into the wrong box below. I trust you can remove it.

    Graham.

     

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    0 14
    • Graham Williams
      Rex Beckett Reinstall the V4.59.0 driver and ignore the Dfu.exe file. It didn't work for many people and is unnecessary.
      • Jul 22
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