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285,531 members
167,511 posts
  • New
    SageTech14
    Newcomer - Level 2
    2022-05-05

    I created a ticket awhile to request RMA to send in for repair but haven't seen an RMA yet.

    Can i get an RMA for Ticket Number: CAS-591519-B4L1S3 please?

     

    0 5
    • SageTech14
      WilliamR Hello, William from musictribe here. I apologise for the delayed response. I have escalated your case. Someone should be contacting you shortly.
      • May 5
  • PeterH
    Triber
    2021-11-03

    We are replacing the tried and trusted IPD series of DSP-controlled power amplifiers with a new, improved breed of raw power and ultimate control solutions. This move is part of a general strategic leap forward that will benefit you, starting…. Right now!  

    You probably know the feeling: You are planning some fundamental changes, but the time just never seems to be perfect for actually making the big move. But then something unforeseen happens, and suddenly everything aligns, which causes you to pull the trigger on opening a new chapter in your life. That was exactly what happened to us – both specifically when deciding to discontinue the renowned IPD series of power amps and introduce the IPX series, but also on a higher level, as we decided to turn our Swedish facility into a dedicated research and development power house that will be focusing entirely on what they do better than anyone: Design and develop unparalleled amplification and digital signal processing for the future!

     

    Making the Most of an Unfortunate Situation

    As is often the case, unfortunate events tend to occur in quantity. Obviously, 2020 was an unusual and challenging year on a number of levels. First and foremost, the global Coronavirus pandemic took us all by surprise and caused unfathomable human distress across the globe, yet the acute situation also taught many of us new things such as optimizing our collaboration-on-a-distance skill set.

    Fortunately, when entering 2021 it seemed like there was a good chance that things would gradually begin to move back to normal. However, the combination of the pandemic, natural catastrophes and a fire that had consequences throughout the pro audio industry caused severe supply chain problems and skyrocketing freight rates – not just for us, of course, but generally and globally.

    These were the elements that ‘suddenly aligned’ and gave us confidence that now was the time to make some real changes. Transition phases are always painful to some degree, but they are also necessary, and we felt wholeheartedly that it was absolutely the right thing to do – so why wait?

     

    The IPX Move into The Future

    While the IPX series looks very similar to the IPD series that it is replacing, there are indeed a host of improvements to be found under the hood. For instance, the DSP has been upgraded and is prepared to integrate seamlessly with future audio and control protocols.

    Along with sister companies such as TC Electronic and Midas, we have always been a first mover in terms of adopting new technologies, as well as developing them, and this case is no exception. We consider it as a huge benefit to audio professionals when manufacturers across the board agree on standardization and harmonization in order to make your job easier. Therefore, we are pleased to announce that IPX is your bullet-and-future-proof power amp solution. However, this fundamental change of the DSP design also means that IPX is not backwards compatible with the IPD series.

    Further, while specified at the same power ratings as the IPD series (1,200 W and 2,400 W), the new IPX series is more power efficient, and they deliver more power at lower impedance loads. And last but not least, they have a lighter environmental footprint due to their improved power factor load, making them more efficient in terms of sheer electricity consumption.

     

    The Collaborative Move into The Future

    As already mentioned, 2020 turned out to become a year of remote work optimization. However, since Music Tribe has been a global organization for decades, collaborating across country borders and time zones was definitely far from new to us. Along with other factors that pushed in the same direction, we decided to make the move for Lab Gruppen in 2021, ensuring that the engineering staff in Kungsbacka, Sweden, is now allowed to dedicate its every moment of attention to developing, refining, rethinking, improving and designing new products and cutting-edge technologies that will help you stay ahead of the curve.

    This means that production has started taking place in Asia, which may cause concern to some, but please rest assured that you will not experience any changes in terms of quality, sturdiness and reliability. The number one mistake Western companies make when moving production to Asia is more than anything to have missed out on doing their homework properly – on a cultural as well as a practical level. Well, Music Tribe has been present in the region for ages. In fact, far longer than e.g. Apple and other huge consumer goods manufacturers that we have all accepted as high quality vendors long ago. It cannot be stressed enough that this is not a new process of change for us, or a first attempt at dipping the toes in new waters – we have decades of experience with how to manufacture efficiently and reliably out of Asia. And perhaps most important of all, we have a proven track record of successful Pro Audio and MI brands to back our beliefs that this will indeed become very beneficial for all of our customers.

    At the end of the day, all that really matters is providing the finest audio tools imaginable, which in turn empowers you to focus exclusively on delivering stellar results as an passionate audio professional every single day – regardless of whether your field of work is within Touring, Venues, House of Worship, Corporate, Education, or other parts of the Live Sound and AV Install spheres.

     

    Check out our video here: https://youtu.be/Rzg7x7jwgYo 

     

     

     

     

     

     

     

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    1 864
  • New
    DanDare21
    Newcomer - Level 1
    2022-04-07

    Hi Lab Gruppen,

    I have a C48:4 power amplifier that wont pass a signal and investigation showed both cooling fans are faulty with locked rotor. I would like to order new fans but should I make other checks first to ensure it does not have other issues?

    How can i order 2 new cooling fans from your company?

    Regards,

    Dan Dare

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    0 9
    • DanDare21
      Dale_M Does the unit have any error codes on the front panel? It may be best to go to the support tab above and submit a technical ticket with an image of the front panel so we can advise.
      • Apr 6
  • New
    CustomerServiceGroup
    Newcomer - Level 1
    2021-03-08

    Need to return one LAB GRUPPEN 4000W AMP W/4 FLEXIBLE OUTPUT CHANNELS/L Mfg Part #: D40-4L-US for credit but keep getting an automated email saying that I have to send it in for repair service.

    please assist

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    0 83
    • CustomerServiceGroup
      Nigel67 Hi. I will message my colleague in Service dealing with your case and ask him to advise why we will only repair the unit. I am afraid that only he knows the reason for this. The warranty policy is that a doa (credit) can only be claimed within 30 days of purchase by the customer. If it is over this, then the unit will be repaired and returned. As I mentioned, I do not know what the situation is here, but I will ask the colleague to explain this to you.
      • March 8, 2021
    • CustomerServiceGroup
      CustomerServiceGroup Hello, I am inquiring about RMA 379167. UPS tracking 1Z9XY8660322759638 shows delivered on March 11th of 2021 at the required location, please provide a copy of the credit memo at your earliest convenience.

      I have sent multiple emails to your service address for the past year but am yet to receive a response.
      • Apr 1
  • New
    panpro
    Newcomer - Level 2
    2022-03-22

    I need detailed Information for this parts:

    E5:4 / (SN 19827416)

    LS OUTPUT Connector

    Class 2 Wiring 

     

    E12:2 / (SN 38209446)

    Balanced Outputs connectors

    Lautsprecher Class 2 Wiring connectors

    I need part number and any detailed description, that i can deliver it anywhere

    It is urgent

     

     


    View Attachment
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    0 11
  • New
    panpro
    Newcomer - Level 2
    2022-03-22

    How can i make a read only file with LAKE Controler to save my Preset in 20K44 or is there another possibility to protect OUT EQ and Limiters?

    0 5
  • New
    GeorgeFafa
    Newcomer - Level 1
    2022-03-18

    Does anyone know if the ACN 2B crossover offers the possibility to alter the slope from 24db/oct to 12 or 18db/oct?

    0 5
    • GeorgeFafa
      Nigel67 Looking at the web page, it does seem as though this is possible.
      • Mar 21
    • GeorgeFafa
      GeorgeFafa

      Thanks Nigel!! Dont know why I could not find that myself, I was looking at their page and found only specs for the 2c...

      • Mar 21
  • New
    GleiDaemon
    Contributor - Level 2
    2022-03-20

    I have use lake controler before version 7.0.7 it is work under parallel for macbook pro M1

    then I have upgrade to 7.0.7 it is not see virtio adapter that parallel used.

    any solution?

    0 10
    • GleiDaemon
      Nigel67 Hi GleiDaemon. This is a question for our Technical Support Team. Please raise a ticket with them. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Service tab and submit a ticket. Many thanks
      • Mar 21
  • New
    ashsmartcomm01
    Newcomer - Level 1
    2022-02-14

    Hi, 

     

    I'm looking for a distributor for the Lucia and E series amplifiers in the UK. Can Music Tribe assist? 

    I need: 

     

    Lucia 120/1-70

    Lucia 240/1-70

    Lucia 120/2 

    E10:4

    Thanks 

     

    Ash

     

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    1 21
  • New
    ji915288
    Newcomer - Level 1
    2022-02-25
    Hello, I have an IPD2400 amplifier and need an L-ACOUSTICS X8  speaker preset program
    0 12
    • ji915288
      NicJonesMT Hi there.
      Please click support at the top of the page and submit a technical support ticket. A member of the team will then be able to advise you further.
      • Feb 25
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