• 2020-08-02

    I have a E 4:2 and somehow lost the speaker output connectors does anyone know where to get these or have a part #?

    0 0
    • jdemille
      Chris Edwards Hi jdemille, I suggest that you open a Care ticket. At the top of this page, click Support -> Care -> Create a Care Ticket and select Type: Spare parts. Make sure that you enter all required (*) data before clicking Submit.
      • Aug 2
  • 2020-07-17
    Can not fill out support ticket on line completely so I can send in a repair wont let me pick model # or insert copy of invoice for warranty purpose Can you help Thanks Joe
    0 4
    • joereale
      Chris Edwards Hi joereale, I hope you are well. Can you please confirm for me if you managed to create a support ticket since posting?
      • Jul 20
  • 2020-07-15
    Can you repair this piece or does the customer need to purchase a new device?
    0 6
    • Kenneth Coulter
      Alexander Lane hi there, could you please submit this as a support ticket using the portal at the top of the page? Thanks
      • Jul 16
  • 2020-07-11
    Greetings! Is IT possible to use Lab.level4 volume Control with C20:8X Amplifiers? Thanks for the reply! Miha
    0 9
  • 2020-07-08
    Now you can have an improved browsing experience in the Lab Gruppen website thanks to some brand new features. Check out https://www.labgruppen.com/ today!
    1 25
  • 2020-07-03
    i have no ide where to find the usermanual for model lab 2000c. i have found all other old models like my lab 1200c quatro but the 2000c seems to be inposible to find eny sort of information
    0 5
    • Dyslexia
      Dyslexia Reference photos
      • Jul 3
    • Dyslexia
      Chris Edwards Hi, i hope you are doing well. I have included a copy of the user manual for you in the following link https://we.tl/t-om796zvhHr I hope this helps.
      • Jul 5
      • cannot find user manual for LAB 2000c
        Dyslexia thanks, it realy did!
        • 1
        • ·
        • Jul 6
  • 2020-07-01
    i just bought D80:4 Ta from ebay.Just now i can't connect with tesira software. Does anyone know how can i do factory reset or give me some tips.
    0 21
    • wisut5988
      Alexander Lane Frame reset


      A factory reset and soft reset can be performed from the front panel. A factory reset will restore all settings to
      original defaults, including network settings, frame presets and current settings. A soft reset reverts only the current
      settings to default. Network settings and frame presets are not changed with a soft reset.


      1. Place the frame in standby mode.

      2. Press and hold elect and channel 3 mute button. Then press the power button.

      3. Choose from one of the below operations:

      a. Press channel 1 mute button (red LED) to initiate the factory reset sequence.

      b. Press channel 2 mute button (amber LED) to initiate the soft reset sequence.

      c. To cancel, press channel 4 mute button (green LED).

      4. Wait state indication is present while either reset is performed.

      5. To complete the factory reset process, cycle the mains power by completely removing the power plug and
      reinserting it.
      • Jul 7
  • 2020-04-30

    Hi,I am in need of 2- Lab Gruppen  FP-6000q fan filter covers  

    0 35
    • Dennis Verduchi
      Alexander Lane

      Hi @DUKE52 


       


      Can you please contact our parts team using the "support" button at the top of the page, they should be able to help with this. Thanks!

      • Apr 30
  • 2020-04-14

    Hello, we have a problem with an IPD2400 and the firmware update. With one of our IPD 2400, the update collapsed in the middle of the erase. now the IPD no longer starts. What can you do? Thanks! Harald

    0 77
    • Harald Wilhelm
      Chris Edwards

      Dear Harald,


      Hope you are well.


      Are you able to confirm if the device is still receiving power fine, however, is just stuck in Standby? Or will the device not power to Standby?


      Thanks in advance.


      Christopher Edwards


      Customer Solution Lifestyle Specialist

      • Apr 14
  • 2020-01-31

    is there any other way to get spare parts of the PLM series 
    bequase every time we if send it to repair and they have this Absurd high repair costs
     we can also do it ourselfs   its not that hard   its more hard to find the problem  
    but with 7 plm's in total  we rather want to do it ourselfs 

    read more
    0 76
    • Leroy Faessen
      Alexander Lane

      Hi Sowatt,


      You can contact our CARE team and ask but I would warn you that performing these repairs yourself will void your warranty. Also, our service centers have specialised repair and testing equipment which is quite essential to perform a quality and most importantly, safe, repair.


      Not trying to downplay your skills as a repair engineer, just a bit of insight into what goes into the process of service.


      Honestly I would very strongly reccomend you send your amps for repair in a certified service center, if you are getting repeat failures then its worth doing some analysis as to the cause also. It may be that you can avoid having to send it in to start with.


       


      I am more than happy to advise and assist further...


       

      • Apr 6