223,708 members
97,929 posts
  • New
    Newcomer - Level 1


    How do I get in touch with Labgruppen in order to apply for a job or get information about available jobs.


    0 4
    • jazzed
      DavidKnighton Hello jazzed,
      At the top of the page, please click ABOUT and then JOIN US from the drop down menu. Continue clicking through to find available job listings.
      • Apr 9
  • New
    Newcomer - Level 1


    just got a used Lab Gruppen IP450, love this amp but the face plate ha some scratches.I need a new one and I was wondering if I can still find this kind of spare part ?

    Thank you in advance and hope for your positive reply.


    0 3
    • Gheorghe17
      Nigel67 Hi Gheorghe, Please contact our spares team and they will be able to advise you availability and pricing. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Spares tab and submit a ticket. Many thanks
      • Apr 5
  • New
    Newcomer - Level 1

    Hi there, first post here.

    I have a Lab Gruppen C20:8x and am getting no output from channel F. The CPL fault LED is constantly illuminated (orange) for that channel, also the VHF fault LED. This is irrespective of whether inputs/outputs are connected or not.

    Can anyone advise pls? Feel free to ask for further info. Thanks in adv,


    0 0
    • johnaldrsn
      DavidKnighton Hello johnaldrsn,
      This type of issue would warranty a service request ticket. Please click on SUPPORT at the top of the page and then scroll down to SERVICE REQUEST to stat your inquiry.
      • Apr 3
  • New
    Newcomer - Level 1


    I need the price and product availability for Lucia Serial Dongle RS232. This is to spec into a project. I did not manage to find any in the B2B portal and the fulfillment guy in Zhongshan request me to ask in the community. 

    0 12
    • ericchee85
      KyleJohnson Hello, Kyle here with Music Tribe. In order to order spare parts please click on the Support link at the top of the page and then select the Spare Parts option and submit a ticket.
      • Mar 9
      • Price for Lab Gruppen Lucia serial dongle rs232
        KyleJohnson FYI, The rs232 dongle is included in the box with every Lucia purchase, so you shouldn't need to buy them separately.
        • Mar 10
      • Price for Lab Gruppen Lucia serial dongle rs232
        ericchee85 Thank you
        • Mar 10
  • New
    Newcomer - Level 1

    Need to return one LAB GRUPPEN 4000W AMP W/4 FLEXIBLE OUTPUT CHANNELS/L Mfg Part #: D40-4L-US for credit but keep getting an automated email saying that I have to send it in for repair service.

    please assist

    0 14
    • CustomerServiceGroup
      Nigel67 Hi. I will message my colleague in Service dealing with your case and ask him to advise why we will only repair the unit. I am afraid that only he knows the reason for this. The warranty policy is that a doa (credit) can only be claimed within 30 days of purchase by the customer. If it is over this, then the unit will be repaired and returned. As I mentioned, I do not know what the situation is here, but I will ask the colleague to explain this to you.
      • Mar 8
  • New
    Newcomer - Level 1


    je viens d'acheter un PDX3000 et je voulais enregistrer mon achat pour bénéficier de la garantie de 10 ans. J'ai tout renseigné mais l'enregistrement ne se fait pas. Cordialement 

    0 11
    • Mouzika
      KyleJohnson Hello, Kyle here with Music Tribe. Did you receive a case number with your registration? Can you provide that number?
      • Mar 8
  • New
    Newcomer - Level 1

    I have an LM44 and some PLM10000Q's that are on Dante firmware even when running Lake Controller 7 and doing the Lake Update. Is there a way to update this to version 4 firmware for Dante?

    0 43
    • eightoheight
      PedroRodrigues Hi eightoheight, unfortunately there is not, as they use the older version Brooklyn one module from Audinate. Thank you
      • Feb 10
  • New
    Newcomer - Level 2

    hello, it is impossible for professional products such as PLM + / D series amplifiers etc. to have an after-sales service on a forum by email, by "ticket" and to send the devices to England from France !!
    this is not serious !! your two French Labgruppen distributors have no spare parts and the deadlines are unknown
    ditto to buy amps
    this is a completely crazy policy

    I am a company that installs in cinema and I stop the Labgruppen brand.
    at Powesoft delivery 24/48 h / after-sales service maximum one week and in the majority of cases 3/4 days and so big concert: loan of replacement.

    1 40
    • thxrd
      PedroRodrigues Hi thxrd, we are sorry that you feel that way and we are here to assist you in any matter, never the less please consider that all the support is provided submitting the assistance request for support or Spare Parts as you mentioned by following the link below:
      • Feb 9
  • New
    Newcomer - Level 1



    I wonder if it is possible to totally bypass DSP in amps IPD 2400 and FP10000Q (and possibly some others similar)?


    I suppose it must be but best to check anyways ... .


    Best regards


    PS. At present I use analogue signal processing of various D/A-processed digital source signals so I don't want to A/D 

    and D/A these signals one more time ... . 

    0 26
    • palbin
      DavidKnighton Hello Patrick,
      With Lab Gruppen amplifiers, the DSP is what makes them unique and desirable. There's no way to bypass the internal DSP for those select amps, such as IPD, PLM, LUCIA, and D series. The FP series, C series, and E series amps do not feature built in DSP, so if you want the power of Lab Gruppen without the DSP, then you would choose one of these models.
      • Jan 6
  • New
    Newcomer - Level 1

    One of my PLM5K44 has a problem .. DICO COMM FAULt and all inputs light red flashing
    What is it ?
    how can I solve ?


    0 20
    • audioconcept
      Dale_M Hi Dominique, given the above information there is definitely a fault with your unit and it will require repair, can I advise you to go to the above support tab and submit a Service ticket so that we can advise you on a repair?
      • December 22, 2020
        audioconcept Hello. i have submitted a service ticket, but this amp already comes from your service , he had a PSU problem... this problem has been resolved but now there is another problem.. Maybe it needs a warranty exchange ???
        • December 22, 2020
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