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251,056 members
128,286 posts
  • New
    Nitram00
    Newcomer - Level 1
    2021-09-07

    bonjour a tous.
    je viens de faire l'acquisition du midas m 32R live , j'aimerai enregistrer le produit afin de bénéficier de la garantit midas, mais my god le site ne veux pas me laisser entrer la date d'achat, ce qui ne me permet pas de pouvoir valider l'enregistrement.
    le site est il en chantier? avez vous eu une quelconque difficultée a enregistrer vos produits ou je n'ai tous simplement pas de chance en informatique?:D

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    0 4
    • Nitram00
      Nigel67 Hi Nitram00. I am sorry for the bad experience registering your product. Can you send me a picture of the screen when you are entering in the date of purchase please and also a picture of the error message that you are getting. I will report this to the web team to fix. What happens if you put another date, does that work? If so, you will receive an e-mail back confirming the registration. If you let me know the case number then I can adjust the date of purchase accordingly. Many thanks
      • Sep 7
      • enregistrement produit midas m32R live
        Nitram00 Salut Nigel67
        merci pour ta réponse rapide , en allant chercher une date plus lointaine j'ai pu débloquer le bug et finalement mettre la bonne date correspondante.
        le bug en question était que au lieu de m’afficher des nombres correspondant a la date , il s'affichait "nan-nan-nan".
        dsl je n'ai pas pu prendre de photo a temps pour te montrer.
        en tout cas pb résolu , merci encore
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        • Sep 8
  • New
    Axl666
    Newcomer - Level 3
    2021-09-06

    Hi, last weekend i had a ProX(at FOH) with Neutron at stageLeft and 3 DL231 also there. Another DL251 was at FOH but it had to be connected to the neutron, with another pair of cat5e.

    If i tried to config and connect any of the three FOH aes50 on surface i only got full level of something similar to pink noise on any channel patched from dl251 and also on the talk bus.The DL251 is okay because it works if i connect it over the neutron.

    In case the surface aes50 ports would work correctly, I would like to connect my FOH stagebox there and pull only 2 cat5e cables, instead of 4, from foh to stage.

    Clock was set: primary->stage ; secondary->internal;

    Surface to neutron was copper.

     

    Is there any way to get the surface aes50 ports to work ?

    Am I doing something wrong or is this a defect?

    Cheers!

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    0 6
    • Axl666
      Nigel67 Hi Axl666. If the PROX was set to Master clock, then it makes no difference what the Primary or Secondary are set to. They are only for when the PROX is set to Slave and you are setting up where the Main clock is being sourced from, and if that fails where the back up (secondary) is coming from. If you were getting full scale noise from the DL251, then i would say there was something wrong with its clock setting, although if all you did is add longer cables from the DL251 down to the stage then it would suggest that it was not a clock setting. Did you use different cables from connecting to surface and then stage? It could be that you had faulty cable(s). Did you notice whether the LEDs around the AES50 connections were pulsing red or green, and what was the diagnostics page showing for the DL251, red or green. If red, what was the error message. Were you using copper or fibre snakes? Do you have anything other audio coming out at the surface end? You mentioned talkback. It could be then that the fault is in one of the routers or the snakes. If you are not using the io cards in the surface, can you plug an input into them such as a cd player. Play music and then assign a couple of analogue outputs on the io cards and see if the audio is clean. This is checking that the audio is getting to the Neutron and back again without issue. If it is, plug the DL251 back in the surface and recheck it. Make sure it is showing external clock, mode 1, 96K and you haven't connected the ethernet port by accident.
      • Sep 6
      • ProX surface aes50 ports
        Axl666 i used the same dl251 on long cables from neutron, it worked there. then i took 2 short cables, connected them to surface aes50 port 1 and 2 and to the dl251 and made the config. leds were are green status was green, all green in diagnostics. Surface to neutron snakes were copper. everything at the neutron end worked correctly, audio was clean. To the talkback.... so as i connected the 251 to surface no channels were patched from or to the 251, but i saw my talkback was on and also at one of the master busses the talk button was activated, this bus went full to red on meters, i listened to it and it was like pinknoise turned up to 11 as i pulled the 251 out this was gone! this proX has no IO cards installed in the 3 slots (if there was IO i wouldnt need the 251 at foh.) So there is a chance that the module with the 3 aes50 ports is faulty?!
        • Sep 6
      • ProX surface aes50 ports
        Nigel67 Its a possibility that there was a fault on the surface or stage router, maybe even the short CAT5e cables. You will need to set the system up again with the DL251 connected again at the surface and do some testing / elimination as at the moment we can only theorise what the issue could be. Try plugging just one port of the DL251 up at a time and see what happens. As you have some DL231, for test purposes, plug one of those in at the surface using your long CAT5e cables and see what happens. I would suggest that you raise a Technical Support Ticket with us as it will be much easier to be able to correspond instead of using this post. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Technical Support tab and submit a ticket.
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        • Sep 6
  • New
    Kmorgan1251
    Newcomer - Level 1
    2021-09-05

    My Midas Pro2 starts to boot up, all the buttons light up but the monitor display does not come on. The buttons stay lit for about 20 seconds, the there go out and the console does not boot up. The lights on the power supplies in the back of the console are green. What else can I check?

     

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    0 6
    • Kmorgan1251
      Nigel67 Hi kmorgan1251. This is the MC not starting up. It is probably caused by the BIOS battery voltage dropping below 3.00 volts. The battery may need replacing. With the power switched on, try pressing the MC reset switch in the rear of the frame by the power supply and see if this starts up the console. Even if it does, you will still need the BIOS battery changing. Can you submit a Technical Support ticket and we will then be able to help you further. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Technical Support tab and submit a ticket.
      • Sep 5
  • New
    aarontroughton
    Newcomer - Level 1
    2021-09-03

    Hello all, apologies if this has been covered but im new to the forum.  Which version of the Midas Edit software is everyone rocking? Last few freelance gigs I've done have been in M32 land but getting a firmware compatibility issue. Consoles have been patched to 4.06, software version I'm using is PC 4.3 so I'm guessing a dial back on the software is needed...? Can't seem to find any legacy versions on the web... Any help from the hive mind would be greatly appreciated.

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    0 8
  • New
    GpDav
    Newcomer - Level 1
    2021-09-01

    Church installation.  M32 is never moved.

    Firmware version 4.04.1 installed.  Unit is approximately 2 years old.

    The last three church services, two week period, the M32 has "locked up" during the 1 hour service.  The display screen goes black, the preamp mic input still shows green LEDs active indicating signal into the M32.  All other LEDs go very dim.  The output goes away with no signal to the power amp.

    Unit is shut off via power switch and then turned back on.  Unit comes back on and operates normally.  Is this a software issue or hardware power supply??  Do we need to erase all the memory and reinstall software?  Getting ready to order a spare power supply.

    Please advise

    Thanks Dave

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    0 7
    • GpDav
      Paul_Vannatto Hi Dave, those symptoms seem like a faulty power supply. I would suggest you submit a warranty ticket by clicking on the Support above.
      • Sep 1
    • GpDav
      GpDav Hello Paul, Thanks for the quick advice.
      • Sep 1
  • New
    DannyKurywchak
    Contributor - Level 3
    2021-09-01

    I have an M32C with a DL32 with a split snake always connected in the rack.  I had my vocalist over to play back the last gig to enhance his sounds of his IEM's because he just bought new molds.  We all run in stereo and It's weird, I all of a sudden can't get Bus 3 to respond to fader moves. I moved him to Bus 11 and it works fine.  Fader moves appear on screen but audibly makes no difference in Bus 3.  Can someone please review my attached scene to see what is possibly wrong?

    We use this setup for FOH with our IEMS and also when a venue has their own PA system we use this rack with our split snake just for IEMS only.  Should I have a different scene for each use case?  Meaning a differnt pre/post settings?

    If anyone sees anything else I should be doing on this scene to improve our experience it would be greatly appreciated.

    Thanks,

    Danny K 


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    0 4
    • DannyKurywchak
      Paul_Vannatto Bus 3/4 stereo pair master faders are all the way down and muted. Bus 11/12 stereo pair master faders are at -.4 and not muted. All routing is correct.
      • Sep 1
    • DannyKurywchak
      DannyKurywchak Thanks so much Paul! Sometimes we look for complex problems to simple issues! I obviously missed that one and really appreciate you taking the time to point out the issue.
      • Sep 1
  • New
    jjfredrick
    Newcomer - Level 1
    2021-09-01

    Is it plossible to save mix presets on SD Cards.  I am an audio enginner at the church that has 20+ band members that rotate in an out of the band each week.  Our church recently upgraded to a Midas M32, DL32, Hub4, and DP48 personal mixers and it would be ideal to be able to save each of their DP48 mixes to an SD card that can then be loaded on whichever DP48 unit they might be using in a given week they are volunteering.

    Admittedly, I'm still getting up to speed on this system, so perhaps I have overlooked an easier solution, but welcome any insights and/or suggestions for managing this scenario.

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    0 5
    • jjfredrick
      Paul_Vannatto Hi Jeff, yes you can save mix presets to either the 12 internal memory or 12 preset files on the SD card. Press the Setup and SD Rec buttons simultaneously and a menu will come on the screen with Load, Save, Delete, Read, Write, etc.). Select the Write, then one of the 12 group buttons to save to the SD card. It will save a file in the DP48M folder, such as dp48_sd_pre_01.bin (last 2 digits will be preset number). Selecting the Read, then one of the group buttons to load the desired preset from the SD card.

      If you want to have specific presets affiliated to specific musicians, I would suggest you create individual folders on a hard drive named by the musicians' names and place the appropriate preset files in them. Unfortunately the files have to be named exactly as shown above, or the DP48 will not read them.
      • Sep 1
  • New
    redking
    Newcomer - Level 1
    2021-08-20

    Hi there

    I love my MR18 mixer / interface - what is the future of this lineup?  Looks like maybe it is near the end of its product cycle and maybe something else is in development?  Would love to see an "MR32" and see it go to the next level.  Maybe with 16 combi jack mic pres and make it expandible to another 16 with a stage box.  I could see this being a great solution for small studios that want the flexibility to take the rig mobile to record live shows.

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    1 37
  • New
    ReinhardKlamm
    Contributor - Level 2
    2021-08-31

    Hi folks

    I am now on the DP48 Trip using POE and this works fine. Now it would be great to get this POE Based Stagebox DL8. Any Information about this?

    0 10
    • ReinhardKlamm
      DavidKnighton Hello Reinhard,
      The product development is unknown at this time. I would check back periodically, as nearly all product releases are posted here in the community.
      • Aug 31
  • New
    balky
    Contributor - Level 2
    2021-08-30

    Hello people!

     

    I wonder:

     

    The signal is comin in (-9  is set in configuration) the clip undicator lights up on the mixer itself

    on the screen in Dynamics/gates - no clipping occurs. As a matter of fact, nowhere clipping occurs but on the indicator above faders

    with -9 - meter hits between -12 and -4

    Even if I bring input trim to -18 (lowest) it still lights up. with -18 - meter hits between -18 and -20

     

    Any thoughts?  

     

    Thank you

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    0 20
    • balky
      Dale_M H|i there we would advise you submit a Technical ticket via the above Support tab so we can assist you in greater detail.
      • Aug 30
    • balky
      KevinMaxwell If all you see is +18 to -18 you are not controlling the gain and you probably have the gain set too high.You are just controlling the trim. You have left out a lot of detail in your setup. Are you using remote stage boxes, is there more then one console in this setup ? You can try going to the pre amp page (in setup) and bring down the gain on the channels that are clipping. If you only have one console hooked up in this situation you probably want to turn off "HA Gain Split" so you will have head amp gain control on each channel. Unless it is setup with "HA Gain Split" on for a reason.
      • Aug 31
    • balky
      balky Kevin, when I say that I set the gain on the mixer at -9 or -18, how do you say that my gain is probably too high. -18 is the total bottom on the mixer. Here are more details: this happens only on those channels that receive audio from DANTE card. Be it a computer sounds, or DAW return. The signal level in the daw does not clip is no higher than -.05
      • Aug 31
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