• ManuelAndrade
    Contributor - Level 1
    2020-04-18

    I just bught the Tannoy Gold 7 monitors, when I turn them on (even without any cable connected to the audio inputs) there is a radio signal noise coming from both of the monitors, anybody experienced this?, (I's loud enough to recognize the songs!!!)  thanks!!!

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    • ManuelAndrade
      ChrisEdwards1

      Dear @ManuelAndrade,


      Hope you are well.


      I can see you have also submitted a support ticket regarding this matter, I have sent a reply to you this morning on via the support ticket. If there is any further information you require to my response please reply to my response and I will assist further.


      Take care.


      Christopher Edwards


      Customer Solution Lifestyle Specialist

      • April 19, 2020
  • vincentmac
    Contributor - Level 1
    2020-03-09

    Customer support is unresponsive and I have questions. I am trying to replace power supplies for my QFLex16 m-1 and sb pairs. When we removed these from one of our spaces the power supplies were left behind. I have reached out to spare parts tickets, the customer service portal and anywhere I can try to get ahold of people but have had no luck. trying here...

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    • vincentmac
      RexBeckett


      @vincentmac wrote:


      Customer support is unresponsive and I have questions. I am trying to replace power supplies for my QFLex16 m-1 and sb pairs. When we removed these from one of our spaces the power supplies were left behind. I have reached out to spare parts tickets, the customer service portal and anywhere I can try to get ahold of people but have had no luck. trying here...





      @vincentmac 


      Hello Vincent, welcome to the community.


       


      The Care ticket is currently the only way to request technical support, service and spare parts from any of the Music Tribe companies. Did you get Care tickets raised? You should be able to see them through the Care Portal. Some people have missed responses because the emails were routed into their spam folders. 


       


      If you tell us the Care ticket numbers, we can get someone to check into them for you.

      • March 9, 2020
    • vincentmac
      Matthew_Simmons

      CAS-107668-K1X4P5 How about this case number? 

      • June 9, 2020
  • crystalgipsy
    Contributor - Level 1
    2020-02-26

    I have had a pair of XT6F for a while but really struggling to get a satisfactory sound from them. They seem very harsh at the top end and have boomy bass. They replaces a similar sized speaker that did not exhibit any of this. 

    Tried positioning and follow as closs as I can the positioning from the manual but it even brigher if I use the severe toe in recommend.

    I'm getting to the end of my tether with them so any ideas welcome. They sounded so much nicer when I heard them in shop. So likely my room is the key but I can't change this.

     

     

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    • crystalgipsy
      OrsoniRemo

      Hi there, no offence, do you checked the connection polarity? If it is correct you could try to avoid the proximity from any reflective surface, like windows or mirrors. I hope this help, best regards

      • February 26, 2020
  • Barolloadv
    Contributor - Level 1
    2020-02-25

    I am a happy owner of a pair of tannoy dmt 12, unfortunately a case has fallen and has been irreparably damaged. I decided to build a new speaker, since speakers and filters are in excellent condition. My problem is that I can't recover Thiele / Small parameters in any way of the speaker 3136GG. You could send them to me so you can listen to these beautiful speakers again. Thanks so much for your kindness.

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  • brytech
    Contributor - Level 1
    2020-02-12

    Im trying to get a copy of the free Tannoy Activ-Assist software thats used in setting up the Reveal 6D Monitors. I seem to have lost my copy after a machine rebuild and Tannoy no longer have it on their website.

    Many thanks

    Martin

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  • axshack
    Contributor - Level 1
    2020-02-06

    Hi, I have a pair of Eyris 2 floor standing column speakers - which are truly magnificent and have been for some years now, but, I am not so sure that I have placed them in the best position - specifically, what distance from the wall should I place these rearward facing bass reflex ported speakers?

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  • albertodertycia
    Contributor - Level 1
    2020-01-22

    Hi!

    I need a woofer 5" for the Tannoy Mercury V1i , or your coil.
    model 3121 0208 type 1328

    someone knows where to buy it

    I can't find it anywhere
    thanks

     

     

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  • OldSchool1948
    Contributor - Level 1
    2020-01-01

    I'm looking for a tube integrated amplifier for my Tannoy DC8ti speakers and would like to hear what others are using.  Currently, I have a Herron VTSP-3A (r02) preamp and NAD M22v2 power amp.  

    0 110
    • OldSchool1948
      GrahamH

      Nobody here qualified to answer. Best going to one of the Fan pages on FB for good advice.

      • May 27, 2020
  • RichardR
    Contributor - Level 1
    2019-12-30

    Anyone experience a low level buzz with Reveal 802s? Do you have suggestions on how to fix this? I have a small buzz in one of my units, a bit annoying when listening to music at low levels.

    0 159
  • SeanThody
    Contributor - Level 1
    2019-12-19

    Need an amp pcb board for Tannoy TS2.12 was referred to music tribe for help.

    0 147
    • SeanThody
      KenMitchell

      Hi Sean ( @SeanThody ), 


       


      Welcome to the community.  The only way I know to reqeust parts is through the CARE portal that can be found here: https://www.tannoy.com/brand/tannoy/support#googtrans(en|en)


       


      There's been a lot of issues with the websites lately so it may take you a few tries to open a ticket.  Once you get the ticket submitted you should get an email auto-reply.  If you don't you might want to check your spam folder.  The email will say that you will get a reply within one business day but, be patient, since that's more like a week or more these days. 


       


      Hope this helps, 


      Ken

      • December 19, 2019
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