• New
    aurelman
    Newcomer - Level 1
    2021-01-20

    Hello there,

    Just bought a ditto X2 pedal, I've used it for a few session yesterday and it worked properly.
    But today after having updated the firmware, it won't start :'(
    None of the leds would light up whatever I do.

    I've tried to do the update procedure again, but same issue happened.

    Has anyone ever encountered this issue before?

    (I've seen that someone managed to make it work again by trying the update procedure with another computer, but I don't have such other computer).

    Thanks in advance

    read more...
    0 5
    • aurelman
      WilliamR Hello, Did you happen to use a USB hub when you did the firmware update? It is recommended to plug directly into the USB port. and try again.
      • Wed at 4:18 PM
      • Ditto Looper x2 won't start after firmaware update
        aurelman Hello, thank you first for your answer.

        I didn't use any usb hub. The X2 was plugged directly into the USB port (and I also removed any other USB devices that was plugged in any other port of the PC).

        Also, the factory reset doesn't make anything (no leds blinking ...)
        • 18 hours ago
    • aurelman
      aurelman Finally found a solution!

      It looks like the issue is Windows 10.

      I managed to get the firmware installed and the pedal running after with a windows 8 machine.
      Actually, it was a WIndows 8 virtual machine installed on my windows 10 PC (Since I don't have any other WIndows PC)
      I did the firmware update process within this WIndows 8 virtual machine.

      Not an easy setup for non tech people though!

      Here is my contribution in case it can help other people !
      • 17 hours ago
  • New
    arseny
    Newcomer - Level 1
    2021-01-20

    Hi friends

    Just received a Powecore X8, I bought recently. Unfortunately I can not turn it on.

    I've tried it  also with other power cables from my other PoCos, but  there is no blue light on the device and nothing appears in the PoCo software panel.

    Was the unit maybe damaged during the transport? I know these are old devices and there is no support, but anyway, is there a TC service in Switzerland? Maybe they still can repair it, if it is something small? Or may I open it and compare if all the wires are looking the same as in my other X8?

     

    Thanks!

    read more...
    0 4
    • arseny
      Nigel67 Hi Arseny. Unfortunately we do not have a Service Centre in Switzerland. Please see this link to find our closest one to you https://www.tcelectronic.com/buy.html?type=POS. Or you could try contacting our two local partners (https://www.tcelectronic.com/buy.html?isoCode=CH&type=STORE) and see if they have their own repair shop or know of someone in Switzerland who could take a look at your unit. The issue does look power supply related if the power LED isn't illuminating. Maybe a normal electronics repair shop may be able to take a look at the unit and advise further. Hope this helps.
      • Wed at 11:01 PM
      • Powecore X8 not giving sign of life
        arseny Dear Nigel, many thanks for your quick feedback! Gonna check it with a local electronics repair shop. If they can't help, I'd send it to Germany (closest to me).
        • 17 hours ago
  • New
    CyDia
    Contributor - Level 1
    2021-01-08

    Hi!

    I am trying in vain to customize a preset on my Brainwaves.

    Edit for lisibility:

    How can I edit the Wet Levels of the pitch shifter?
    Assigning them to a knob or to the Mash button won't "ungrey" them.





    Original message
    Here are my 2 problems :
    1. Basically, I'm taking Preset 2 if I remember well (2 voices pitch shifter) and would like to cut off one of the 2 voices when pressing the Mash button.
    2. I also would like to edit the level of each voice separately.

    1. I assigned a Mash function to "Pitch 1- Wet level", set it at the top as default and drop to 0 when engaging the switch.
    The thing is: it doesn't do anything…
    I tried different setups, I can't hear the slightest difference.

    2. I can't just edit each voice level as the counters are greyed out, even when de-assigning the Mash button.

    Any idea on how to do that?

    Thanks!

    read more...
    0 16
    • CyDia
      PedroRodrigues Hi, CyDia please be aware that effectively the BRAINWAVES is a dual-voice pitch shifter, the pedal offers slight detune as well as semitone shifts and one or two octaves up or down. The MASH functionality allows classic whammy style octave shifts as well as bidirectional dual-voice shifting on the fly, allowing expression control for some very warped and previous unachievable sounds.
      The 3 TonePrint slots allow you to download custom presets created by world-class artists or craft your own presets using the free TonePrint app.
      Please consider that the FX TYPE knob, select between the 4 pitch effects and TonePrint 1-3 with this knob. See chapter 4.5 for effect descriptions.
      The MASH LED,this will light up when the MASH function is engaged by pressing down firmly on the footswitch. The LED gets brighter as the footswitch receives more pressure, indicating a more intense triggering of the parameter that is assigned to this function.
      The UP/DOWN switches will select whether the associated Voice knob will shift the pitch up or down.
      The VOICE 1/2 knobs will determine the number of semitones each voice is pitch-shifted
      Please note setting both Voice knobs to the ‘Off ‘position will cause the signal to be muted when the pedal is engaged.
      On the case of the MIX knob, it adjusts the balance between the dry and pitch-shifted signal.
      • Jan 12
    • CyDia
      CyDia Hi Pedro!

      Thanks for your copy'n'paste but it unfortunately does not answer my question.

      Let me rephrase.
      I want to edit a toneprint :
      • 2 voices pitch shifter
      • Set the volume of each voice separately

      Problem: Pitch 1 and pitch 2 wet levels are greyed out, cannot edit them.
      Assigning them to Mash won't change anything either.

      Thanks!
      • Jan 12
      • Brainwaves Mash+pitch wet level
        PedroRodrigues Hi, CyDia effectively the information above is also available on the manual, as this is a good starting point for any matter. In regard of what you just mentioned , please consider that both voice knobs must always be active in this setting as long as the pedal is engaged and ‘Off’ is not selected, you can set one Voice as a harmony, with Mix ~50% or as a total pitch shift ,Mix fully wet, or set 2 Voices that are always present.
        This can be used to simulate a capo by shifting up a few notes, or detune to play songs in flat or drop tunings, the MASH function will work as a pitch bend up to 3 semitones. Can you please confirm that you are using the latest version of toneprint App. I hope this helps
        • Jan 12
      • Brainwaves Mash+pitch wet level
        CyDia Hi Pedro,

        Thanks you for your reply. I am using version 4.3.0.0.

        What I'd like to do :
        • 2 voices pitch shifter
        • One octave up, volume 50%
        • One octave down, volume 100%

        Problem is here : Wet level for both voices cannot be edited. As you can see, it's greyed out.
        Even when I set the mash button to control the wet level, cursor moves but no change in sound.

        How do I get it to do that?

        My goal would be to have both voices activated as mentionned, and when pressing Mash one of the voices is muted. (So I'd have a descending control curve on Mash)

        Thanks!
        • Jan 13
    • CyDia
      CyDia Hi! Any idea?
      • Wed at 2:59 PM
      • Brainwaves Mash+pitch wet level
        PedroRodrigues Hi CyDia please consider that brainwaves has a "mix macro that can be enabled to mix V1 and V2 voices at same level, but you can disable this, start with the PITCH template (2 voce classic pitch shifter) disable "Link MIX" . Next you unmap "common mix " parameter and assign the V1 +V2 Wet level to MIX pot or set it to a fixed position, to mute one of the pitch voices (eg V2) via MASH : unassigned the default pitch bend for both voices and set V1 or V2 Wet Level instead Mash can still control 2 other parameters, so he can still have eg V1 bend up or down or control any other 2 parameters with customizes parameter curves each. Please note that when he releases MASH (after having mapped V2 level) the V" wet level won't jump back to the specified "MASH default" BUT to the V" wet level that the pot meter is at ! (which is usually what you want) I hope this helps
        • 19 hours ago
      • Brainwaves Mash+pitch wet level
        CyDia Ah thanks Pedro! This seems to be what I'm looking for, I'll try it as soon as I'm at the studio again !
        • 16 hours ago
  • New
    abaumann
    Newcomer - Level 2
    2021-01-19

    Any plans to add the ability to do a dry/wet blend with the fx loop send?  This would be very helpful for distortions in the fx loop for synths/basses, as well as deal with the fact that it's a mono send/return from a stereo input (you could mix in dry stereo to a wet mono).  

     

    Also, I know it's not a toneprint pedal, but any plans to add a parametric eq as an effects slot?

    read more...
    0 7
    • abaumann
      WilliamR Hello Abaumann, This suggestion has been added to our list for consideration.
      • Tue at 3:25 PM
    • abaumann
      abaumann Thank you! While you are sending over requests about the fx loop - I'd like to throw in that some additional features I'd love to see for that is:
      * a cross over for the send/dry, similar to something like this https://reverb.com/item/31807939-byte-heaven-sc-1-singlecross-crossover-pedal - for example send the highs out to an overdrive and have the ability to mix in the dry lows
      * phase switch on the send/return

      Thanks!
      • Wed at 8:09 AM
  • New
    bradp015
    Newcomer - Level 1
    2021-01-14

    Hi, 

    Having some trouble making this work.

    Clarity M >>>stock cable d sub fanout #1 cable to BNC to XLR adapter (as stated in manual)>>>connected to 1. mackie dl32r AES out, and 2. Aphex Compellor AES out. Signal present at outputs but not apparent at Clarity meter. (I have not confirmed signal is at the AES output but assume it would be on both devices)

    I see metering at about 20-30db less than expected. (It may be just noise? I do not have a way to monitor the AES outputs of the mackie and compellor) Peaks around -35db. Although Im running a -12LUFS signal out the analog outputs of both devices. (mackie and compellor)

    > On the mackie I was not able to get lock when I adjusted input to AES1 on the clarity. Never locked.

    > on the Compellor, lock didnt happen for a while, although I was new to connecting to AES and it may have been user error in selecting AES1 in the sys prefs.)

    I am using the adapter stated in the manual. I am using the stock fan out cable. Nothing else is connected other than power to the clarity. I have used this unit with Optical sp/dif and toslink with success. (analog RCA to AD converter to clarity). I have also tried AES out of a x32 without success. Pls comment if you have ANY troubleshooting ideas!!! Thank you!!!!!!

    Any help apreciated!!!

     

    Brad P

    thank you!

    read more...
    0 9
    • bradp015
      PedroRodrigues Hi Brad have you tried specific AES 50 cables on the case of the Mackie as the AES50 is transmitter at higher frequencies than the one supported via a XLR cable? Are you using the Neutrik NA2FBNC adapter to bridge the BNC connection with XLR connection present on the Sub D cable? Have you selected the digital input source for AES on the Clarity M?
      • Jan 15
    • bradp015
      bradp015 -- I'm using the cable provided by TC electronics.
      -- I am using the Neutrik adapter to bridge the BNC connection with XLR connection present on the D sub cable That is provided in the clarity box. The fan out cable.
      -- I have selected the AES one, AES two, AES three, and optical choices on the clarity.
      Thank you for your ideas
      • Jan 15
    • bradp015
      bradp015 Any other things you think I might try???
      • Jan 16
      • Clarity M running in stereo via AES XLR adapter connector not working
        PedroRodrigues Hi bradp015 can you confirm that when you select the digital input, you are selecting the correct channels? The options are AES 1, 2, 3, 1-3 (5.1 surround).
        • Mon at 12:24 AM
    • bradp015
      bradp015 thank you Pedro!!!
      When i select the dig channels i can see on the display AES1, AES2,AES3 etc....
      How long does it take for the clarity to lock to the digital input?
      Does it auto select the sample rate/bit depth?
      The manual isnt very specific about it all..
      thank you for your help!!!
      • Mon at 5:06 AM
      • Clarity M running in stereo via AES XLR adapter connector not working
        PedroRodrigues It should not take long to lock on to the input signal. Can you please provide details on the signal inputting on the Clarity M? Thank you
        • Tue at 1:12 AM
    • bradp015
      bradp015 The device is a Aphex Compellor with AES out. The XLR to BNC adapter to the tc elec included cable assembly fan out with D sub is connected to the clarity. Signal is a commercial song playing thru the mackie dl32R going to the compellor. The analog outs of the comopellor is routed to a tricaster video switcher.
      • Tue at 6:02 AM
      • Clarity M running in stereo via AES XLR adapter connector not working
        PedroRodrigues Hi bradp015 can you confirm if the signal outputting form the tricaster is AES3?
        • Wed at 1:24 AM
  • New
    FrederikRogerDenolf
    Newcomer - Level 1
    2021-01-19

    Dear,

     

    When I play on my Ditto +  Looper my guitar signal passes through. When i push record it records but i can't hear my guitar signal through my amp. When i push again and the looper is in playback i only the recorded loop signal but I can't play along with it cause my live guitar signal doesn't come through. am I missing something? I would like to know how to fix this problem. I wanted to get to customer support and ended up here. Is this the correct place for my question?
    Thanks in advance.

    Kind regards

    Frederik

    read more...
    0 2
  • New
    ianmacaulaymusic
    Newcomer - Level 1
    2021-01-19

    My plethora X5 had an issue so I needed to get a replacement. I did a system export on the original to bring my user settings and boards over, but I can't figure out how to restore the new one using the file. I've tried restoring the new one and the original one by putting the exported file on the plethora's usb drive but each time the unit deleted the file and nothing seems to happen. I've seen a "restore points" menu option appear on a YouTube video going over the new features in 1.2 but that never appears on my unit. Does anyone know what the process is for restoring the plethora using the export file?

    read more...
    0 6
    • ianmacaulaymusic
      PedroRodrigues Hi ianmacaulaymusic form your description it seems that you unit may be stuck on boot mode, please follow the link below to access the full process on how to resolve this matter. Please read the guide that accompanies the tools so you can implement this process. https://wsi.li/dl/E2E4j4XHpcWabmr2o/ Thank you
      • Wed at 12:13 AM
  • New
    PeRn57
    Newcomer - Level 1
    2021-01-20

    Hi

     

    can you tell me if the latestdriver  3.6.1    64bit  for My KONNECT 24D   ( november 2016)  is running well with windows 10 pro

     

    thanks

     

    Phil

    0 2
    • PeRn57
      Nigel67 Hi Phil. I am sorry, but support for the Konnekt 24D was halted a number of years ago now and we cannot confirm that it works with Windows 10. The only information I can give you, and this is the same information I give to anyone that asks about Konnekt software, is that I have read some people have it working in Windows 10, but they have not confirmed which version they are running. I have suggested that it may need to be run in compatibility mode. I have asked for users to let me know whether it has worked or not but none have ever come back to me.
      • Tue at 10:30 PM
  • New
    abaumann
    Newcomer - Level 2
    2021-01-19

    Hi,

     

    I noticed that you can toggle effects on and off with CC, where about 50% and below is off, and 50% and above is on - I'm wondering if you plan to add support to control the Mash factor on a footswitch via CC?  You can control 3 of the hot knobz, but you can't take advantage of all that mash has to offer. 

    Also, each effect has complex ability to route mash to controls (setting breakpoints and amounts of multiple parameters, etc) - but hot knobz affect an entire parameter from min to max - do you plan to add support for more complex routing of CC to parameters?  

    read more...
    0 4
    • abaumann
      WilliamR Hello Abaumann, This is currently a suggestion that is on our list for consideration.
      • Tue at 3:38 PM
  • New
    lbegnaud
    Newcomer - Level 1
    2021-01-19

    When will the Mojomojo pedal be available again? All current sources say the Mojomojo overdrive pedal is backordered and has been for several months (as of January 19, 2021).

    0 2
    • lbegnaud
      WilliamR Hello Ibegnaud, The Mojo Mojo should be arriving sometime in April if there aren't any unforeseen delays.
      • Tue at 3:17 PM
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