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180,561 members
49,328 posts
  • 2020-09-18

    hi i recieved my go xlr mini today and after i set the app up i started to hear background white noise, i thought it might be my heaphones but i used another device and the headphones where working fine. the sound is a small buzz in the background and occationally a static noise when using some apps.

     

    thanks riley

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    0 2
  • 2020-09-18

    Hi 

    I recently acquired a used Voicelive2 and as I am configuring presets and "steps" I noticed that when changing steps while singing, the reverb sound seems to stop. I'm using the same type of reverb and the same settings in a single preset, the "steps" only modify harmony settings. Is there a way to prevent this? I can't believe that this magnificent piece of equipment has this kind of downfall...

     

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    0 2
  • 2020-09-18

    Hello, I have logged a support request looking for a replacement Mini USB to lightning cable for the go guitar pro. They gave me the part number, Q71-00002-27890, but I cannot find where to buy this from. Logging another support request asking where to purchase this just resulted in providing the same part number, with no solution on where to buy it. Does anyone know where I can look to find this? Google turned up nothing, and It seems mini USB to lighting is a hard cable to find, and I'm not even sure if they use standard pinouts or not. Any help is appreciated!

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    0 14
    • Thcoolest
      Nigel Turner Hi, can you give me the two case numbers and I will take a look s to why we didn't supply you with pricing and availability for the part. I am really not sure why we would have given you the part number and no other information. Many thanks.
      • Thu at 10:29 PM
    • Thcoolest
      Thcoolest Hi, the case numbers are CAS-139394-X4K5H9 and CAS-138262-P6N1S8
      • 13 hours ago
      • Go guitar pro replacement lightning cable
        Nigel Turner Hi, I have checked your cases. They are still with the spares team. The part numbers were added by a colleague to make it easy for the team to quote you. I have asked them to get back to you today, Monday latest.
        • 1
        • ·
        • 3 hours ago
  • 2020-09-18

    Hello!  I am a huge fan of the TCH voice processors, however, I am super frustrated with my VL Play.

    I have a Surface Book 2 with the Surface Book Dock.  It is all USB 3.0 based both on the Book and the Dock. At one point I was able to connect my VL Play to the Surface Book and Use Voice Support 2 to manage my presets.

    After a few major and minor windows updates, the surface book will not even see the VL Play. So of course, neither will Voice Support.

    With the Play connected I have checked Device manager and noted that there is a problem with a USB Port Reset error when it is plugged in.  I have tried the following:

    1. Disabled the errored item in Device Manager.
    2. Scanned for changes and re-installed.
    3. Checked the Sound Control panel to make sure the device is not disabled. (it doesn't show due to 1 and 2)
    4. I have tried restarting AND shutting down and powering back up.
    5. I have tried changing the order of connection with Voicesupport and the VL PLay.
    6. I have tried updating the drivers through device manager.
    7. I have tried updating the drivers through Windows Update.

    Is there anything I can do. I loved using Voicesupport to do mass management of my presets for setlists and backing up large numbers of presets.  I currently am unable to do that or do firmware upgrades.

    Thank you so much for your help

    Dan

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    0 2
  • 2020-09-17

    I was streaming and heard a slight static type of pop in my right earbuds. I could only hear out of the left side and only static in the right after that. I replaced my earbuds with my ATH-M50x headphones and got the same result. I rebooted the PC but the issue was still present. I then tried unplugging the GoXLR with the headphones still plugged in. When I plugged the GoXLR back in a horrid squealing noise was present in the right headset. I tried other headsets and got the same issue. Mic quality has not changed and everything else with the GoXLR seems normal.

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    0 9
    • AdmiralLemon
      Nigel Turner Hi, unfortunately it looks like your GoXLR has developed a fault in the headphone circuitry and needs repairing. Possibly the headphone amp has gone faulty. Please go to the support tab at the top of the page and fill in a support ticket. Assign it as a Service Support ticket when you get the option in the drop down box. One of my colleagues will then be able to get back to you with repair details.
      • Thu at 10:35 PM
      • GoXLR Headphone Jack Input Stopped Working?
        AdmiralLemon OK thank you! I was afraid it was something like that. I sent in a service request.
        • 6 hours ago
  • 2020-09-17

    Does the Voicelive Play provide phantom power? My mic does not work with it and it appears to be the phantom power issue. Phantom power is not mentioned in the manual anywhere.

    0 3
    • clayewi
      Jason Brewer Hello Clay -Within the settings of the device there is a setting to select your mic type - you will want to select the CONDENSER MIC option which will supply the phantom power needed to power the mic. You will need to hold down the setup button and scroll to the mic settings. Hope this gets you on the right track. Thank you.
      • Thu at 3:24 PM
  • 2020-09-16

    Voicelive2, Voicelive play have MIDI CC114 control message to bypass effects. I cannot find any information about bypass MIDI message in Voicelive 3 extreme manual. I've tried sending CC114 with 127 value but nothing happens. Can you help me, how should I bypass vocal effects using midi? Thank you in advance

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    0 3
    • nkrcompany
      Pet Gerbil Can you activate the Tuner from Midi ? That would bypass the Vocal effects.
      • Thu at 3:25 AM
      • Voicelive 3 Extreme bypass via Midi
        nkrcompany No, I can't because I don't know the midi CC of the tuner either. In the manual the midi cc list is too lightweight.
        • Thu at 3:28 AM
      • Voicelive 3 Extreme bypass via Midi
        Pet Gerbil Hmmm, The only other way I can think of is to maybe create a "Step" with all the fx off. Or,individually turn each effect off with seperate CC's. P.I.T.A either way. :/
        • Thu at 8:55 AM
  • 2020-09-14

    How can I direct backing tracks to go out on a particular output, say on one of the 1/4" guitar jack outputs?

    0 5
  • 2020-09-12

    I seem to be having issues with the harmonies.  No matter where I set the slider harmony level, the harmonies are way in the background and barely audible.  I cannot hear them.  It doesn't matter was present I'm on.  I cannot find anything in the manual that addresses this type of trouble shooting.   What has happened. 

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    0 3
    • Ann Spurlock
      kiskadar69 1.Check the value of the "Harmony" parameter on the "FX Mix" page (see VoiceLive Touch 2 Reference Manual on page 4).

      2.Check the value of the "Level" parameter on the "Harmony Effect" page (see VoiceLive Touch 2 Reference Manual on page 15).

      3.Check the value of the "Level" parameters on the "Voice Edit" pages (see VoiceLive Touch 2 Reference Manual on page 18)

      4. (Hint) If you amplify the vocals in mono, set the VoiceLive Touch 2 to "Mono" or "Dual Mono" mode (see VoiceLive Touch 2 Reference Manual on page 59).
      • Sep 13
  • 2020-09-12

    I lost my power supply to my GoXLR ???????? and I was wondering if I would be able to purchase one from TC Helicon

    0 10
    • ShumeecioLark
      Nigel Turner Hi, yes you will be able to get hold of a replacement from us. If you go to the support tab at the top of the page and submit a ticket to the spares team, then one of my colleagues will be able to help you in purchasing a new one. Many thanks
      • Sep 13
    • ShumeecioLark
      John Matthews Hi there, if you click support at the top of the page you'll be able to fill out a spare parts request from and the team will be in touch about pricing and availability.
      • Sep 13
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