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  • New
    Newcomer - Level 1

    This was a ticket I created about my device on the 2nd time I used it:

    Ticket Number: CAS-475735-J7Z1F7

    Harmony G-XT

    I have had the device for several years and had only used it once. I took it out to start using it and i didn't look at the manual before I connected the mic in and out and the guitar in and through and of course the unit was on, and I did see the warning not to connect the mic with the unit powered up, but only after I did it. I have the sound of the mic in my recorder and I have the sound of the guitar, but no effects or harmonies are heard. All the buttons and lights are working, I did a hard factory reset and also updated my firmware. Nothing I have tried gets the processing back. I have read all the Music tribe conversations and nothing has been said about my problem. is there a solution to reset the unit or is it now just a useless doorstop?

    Ticket Info
    Bob Baker
    Technical Support
    Last Modified:
    Their response (and they indicated it was resolved) was to call a partner for repair. I am not going to take this obviously defective or damaged by me product and pay a fee for them to tell me whats wrong with it. A simple answer was all I was looking for: i.e. "Yes you can reboot the system by...", or "no, you've burned out a component by plugging in the mic while it was powered", but they kicked the can down the road and told me it was resolved. Blah. 
    0 4
    • BobBaker
      DavidKnighton Hello BobBaker,
      Sorry to hear your less than stellar experience. I will ask the TC Helicon team if any reset or additional troubleshooting can be done with your product.
      • 11 hours ago
    • BobBaker
      DavidKnighton Hello Bob,
      Have you tried this troubleshooting excerpt from the owner's manual? My FX level is up but the sound is still dryo You’re likely set to the Off FX style. Press the FXbutton to activate and cycle through the FX styles.
      • 10 hours ago
  • New
    Newcomer - Level 1

    I really like the GOXLR mini, after trying loads of different pre amps and gates / channel strips for my mic its just about the only thing i found which works for a really great price! however, my set up for it is complex and due to the way its set up i cant use it to its full capacity (for some background i stream on twitch via obs studio), my input chain is as follows: shure s7mb > go xlr mini > pc

    this works and is great as an input, my issue stems from output which i personally have two issues with, 

    1. i like to keep my own listening volume sepparate from stream volume, with the goxlr this currently isnt possible as far as im aware, if i were to use all the faders and output to stream mix, if i decreased the volume on a single fader, i have no way to compensate for that in obs, this could be fixed by optionally outputting the channels sepparatly as well as a combined "stream mix" , so currently i am only using a single fader to output music only to stream mix, so if the volume is too low for stream, i can increase it in obs without affecting my listening volume.

    2. i use a external dac and headphone amp which makes routing output from the goxlr a bit of a pain, currently with the single fader im using, with voicemeter i take the streammix input and output it to my dac > headphone amp > headphones which isnt a great chain, i'd really love to see a feature either in a new go xlr to have lossless clean usb output, or have a software update to output to a specific device or again having seppareted channel outputs would allow me to fully use the faders to control my own volume sepparate from obs' output


    other than those personal problems, i really love the goxlr! i think its a fantastic product and in more simple setups works really really well

    0 32
    • AlexNotTheLion
      TC Helicon Hi AlexNotTheLion, great to hear from you! Thank you for your incredible support! This means a lot to us.
      • Jul 23
    • AlexNotTheLion
      PedroRodrigues Hi AlexNotTheLion, I will leave you below a full GOXLR set up that will be helpful on this matter, information that involve OBS may be better answers by the OBS developers, so I would advise you to contact them directly.
      When it comes to using an external DAC, please take in to account that the GOXLR is a ADC and it will not be possible to use both unit at the same time as the GOXLR was developed to manage all aspect of the digital audio conversion and routing both unit as you have described just diminishes in a big way all the tools the GOXLR can offer you accompanied with an huge increase in the complexity of the set up.
      As I said on above please set up your GOXLR as stated below and you will have a huge amount of tools and processing power available for a seamless integration with any Broadcast tools.
      Please confirm that you are connecting the unit directly to your computer via USB 2.0 port avowing any USB HUB’s and any USB adaptors.
      Please confirm that you are you using a 1 x 1/8" TRS, stereo to connect your headphones?
      Are you using a headset? If you are please see the connection diagram below:
      (PICTURE 1)
      Please check the video below that will be very useful on this matter:" target="_blank" title="" target="_blank" title="">">">
      I would also suggest uninstalling the GO XLR APP and the install the lasted version available version that you will find by following the link below:" target="_blank" title="" target="_blank" title="">">">

      When it comes to configure the GO XLR instead of showing up in your computer’s operating system as a single device with multiple inputs and outputs, GO XLR shows up in your computer as several different audio sub-devices dedicated to different elements of your overall livestream.
      Sound>Playback Tab These different sub-devices will each appear separately in your PC’s
      Sound>Playback tab:
      (PICTURE 2)
      These Playback sub-devices carry the following types of audio information:
      Chat—voice chat audio from services such as Discord or Skype
      Game—audio from your videogame, such as explosions, special effects sounds, or alert noises that originate inside the game
      Music—audio from music applications running on your computer, such as Spotify, Windows Media Player or iTunes
      Sample—audio that has been sampled in GO XLR plays back into your stream over this channel
      System—this channel serves as a catch-all for when perhaps you have a particular video game that won’t allow you to choose a specific output device
      To set up your audio devices in the Sound>Playback tab, use the right-click option on your mouse to take the following assignments:
      set up the System channel as your overall Default Device
      set the Chat channel as your Default Communications Device Once assigned, the system will add a green check mark and text label to mark each of these devices:
      (PICTURE 3)
      Similar sub-devices also appear in the system Sound>Recording tab in order to make your livestream audio available for recording.
      These Recording sub-devices carry the following types of audio:
      Broadcast Stream Mix—the final stereo mix that contains audio from all sub-devices combined into a single stream
      Chat Mic—audio from your personal chat mic (chosen as the Default Device via the right-click function)
      Sample—sampled audio from GO XLR plays back and can be recorded using this sub-device
      (PICTURE 4)
      Once each of these sub-devices has been set up and assigned to a GO XLR slider, each slider on GO XLR can independently control its assigned audio device.
      Each slider may then be used to adjust that device’s volume within the final livestream stereo mix. To further illustrate this separate-and-mix concept, if you feel that your Chat audio is too loud, you simply reach out to the assigned slider on your GO XLR and move the slider downward to decrease the Chat volume relative to the Game, Music or Sample audio.
      If the Chat audio is too quiet, you can reach out and move the Chat slider up to increase the Chat volume or you may also grab the Game, Music and Sample sliders and move those sliders downward to decrease those sub-devices’ volume relative to the Chat audio.
      As last to avoid an unintentional doubling of your audio, you will need to go into Windows under the Sound>Recording tab and make sure that the Windows “Listen to this device” option is switched off for your designated Default Device.
      The “Listen to this device” option is the internal method by which Windows allows you to monitor audio, but the processing latency inside your PC is slower than GO XLR’s internal audio processing, and so this slight delay inside the PC can create an unintentional doubling of the audio.
      To de-select “Listen to this device,” follow these steps:
      Open the Windows Sound control panel.
      Click on the Recording tab.
      Right-click on your designated Default Device.
      Choose the Properties option from the pop-up menu.
      Choose the “Listen” tab in the Properties pop-up window.
      Find the “Listen to this device” option.
      Make sure “Listen to this device” is UN-CHECKED

      Thank you
      • Wed at 2:43 AM
  • New
    Newcomer - Level 1

    Will the VL3X detect the harmony key from a loaded backing track? If so, what setting does the harmony setting need to be on (i.e natural play, scale, etc.)? 

    0 22
    • MikeMuellerleile
      MikeMuellerleile Wow, every question answered except for mine.
      • Jul 9
    • MikeMuellerleile
      PedroRodrigues Hi MikeMuellerleile please consider that the VL3X can detect harmony key from the Guitar input/MIDI or USB port/Aux input/RoomSense microphones but not form the from a loaded backing track but it will provide the user with information of the key present on the the files loaded. Thank you
      • Wed at 2:27 AM
  • New
    Newcomer - Level 1

    Is it possible to have the harmonies key off of what I am playing on the piano?  When I plug the piano into the Aux-In and go into Setup, I have Roomsense set to "Ambient/Auto", it tells me to "Unplug Aux".  What am I doing wrong?

    0 33
    • adiecidue
      PedroRodrigues Hi adiecidue Please consider that when an input is detected on the Aux-In, the unit will use this signal to figure out Key/Scale information.
      When you set up the unit in RoomSense mode using the AMBIENT/AUTO setting this will also listen to musical information from the surrounding environment, form a single instrument to a whole band will work to determine the KEY/ SCALE for harmony/hardtune.
      Unfortunately, will not be possible to have both methods to collect Key/Scale information at the same time on this unit and the preference will always falls on using the two onboard RoomSense microphones for this function function. In this case would suggest to use the RoomSense mode Thank you
      • Wed at 12:56 AM
  • New
    Contributor - Level 1


    J'ai un VoiceLive 3 (pas un VoiceLive 3x) et je m'apprête à acheter une pédale BeatBuddy afin d'avoir le looper du VoiceLive 3 synchronisé avec la boite à rythme BeatBuddy (dernière version)

    L'Utilisation du looper de VoiceLive 3 avec une pédale BeatBuddy est-elle possible ?

    Certains disent que oui, d'autres disent que non.


    0 3
  • New
    Newcomer - Level 1

    I have filled in all of the required information on the care ticket regarding my GoXlr and it won't submit. The message that appears underneath the submit button is, "Please Fill Required Field"

    Please see attached zip file for screenshots.

    View Attachment
    0 6
    • InVrtd
      Nigel67 Hi InVrtd, our Community Team have advised that this issue is now fixed. Please could you try and submit your ticket again. We are very sorry for the inconvenience caused. Can you let me know either way please. Many thanks
      • Tue at 10:19 PM
  • New
    Newcomer - Level 1

    Usando il mio tc helicon mi sono accorta che improvvisamente fa emettere alla tastiera collegata via midi uni strano e fastidioso suono. Ho sostituito più volte il cavo midi ma il problema lo risolvo solo spegnendo e riaccendendo il dispositivo. 

    0 4
    • giuliamutti1
      PedroRodrigues Ciao giuliamutti1 Grazie per il tuo contatto, considera che in questo caso suggerirei di collegare la tua unità a un computer con installato VOICESUPPORT 2 e provare ad aggiornare la tua unità.
      Tieni presente che Perform-VE risponde alle informazioni di Control Change (CC), Program Change (PC) e MIDI Tempo ma non MIDI Clock.
      Potrebbe essere utile eseguire il ripristino dell'unità alle impostazioni di fabbrica, tenendo premuti i pulsanti DOUBLE e HARDTUNE durante l'accensione.
      • Tue at 12:57 AM
  • New
    Newcomer - Level 2

    Hello everyone,

    I have a question about the Voicelive3 Extreme sd storage. Is it possible to replace the sd card that came with the unit with one that has more storage space? I've had my Voicelive3 Extreme since it came out in 2016 and I mainly use it for harmonies and it's backing tracks feature. I'm to the point now that I've run out of space on the unit because I'm always adding new songs for my live performances. I don't do any looping at all on it. Just vocal harmony and backing tracks.



    0 8
    • Scootierabbit63
      PedroRodrigues Hi Scootierabbit63 please consider that unfortunately that will not be possible and the 16 GB size is fixed for this unit.
      Any other type of intervention will automatically disqualify this unit of any supported. Thank you
      • Tue at 12:44 AM
  • New
    Newcomer - Level 1

    Hi there,

    I recently purchased a Harmony GXT and it seems that the FX and Harmony volumes are stuck on max, the knobs used to dial in each don't appear to have any effect. It also seems like the note I sing is taken out of the mix when the harmonies are activated, so you only hear the harmonies and not the original note, but this may be a cause of the harmonies being stuck at max volume drowning out the original. Its hard to tell when I'm singing the note I'm trying to hear! Is this a common problem with an easy fix or should I look to return the pedal? 

    The pedal is secondhand but reportedly unused and looks to be in mint condition.


    0 6
    • sabretoothfly
      Nigel67 Hi sabretoothfly. I would advise performing a factory reset on the unit and then upgrade it to the latest software version using Voicesupport. To restore the factory settings of the TC Helicon VoiceTone Harmony-G XT, you must power on while simultaneously holding the MANUAL and VOICE 2 buttons. The Factory Reset procedure is then complete. Then download Voicesupport and upgrade the unit. If this doesn't work, then you may have to return the unit.
      • Mon at 9:32 AM
      • TC Helicon Voicelive Harmony G XT
        sabretoothfly Thanks Nigel, I tried the factory reset with no luck. I have just noticed that the CD that is meant to come with the unit (which I believe is used for downloading software updates, via voicesupport?) is missing. Is there a way of downloading without that CD do you know?
        • Mon at 9:53 AM
      • TC Helicon Voicelive Harmony G XT
        kiskadar69 A firmware update is not the answer to your problem.
        To update the firmware, you need to download VoiceSupport 2:

        After a firmware update, it is always recommended to calibrate the Harmony-G XT potentiometers (as described).
        • Mon at 12:57 PM
    • sabretoothfly
      kiskadar69 Try recalibrating the Harmony-G XT knobs:
      1. Hold down Manual button and the right footswitch labeled "On" during power up. The FX button will be lit indicating the start of calibrating Guitar knob. Turn the Guitar knob all the way to its minimum position and press the FX button once. FX button should start to flash. Next, turn the Guitar knob all the way to its maximum position and press the FX button once. The FX button LED will now become solid indicating that Guitar knob has been calibrated correctly.
      2. The "Voice 1" button will be lit indicating the start of calibrating FX knob. Turn the FX knob all the way to its minimum position and press the "Voice 1" button once. "Voice 1" button should start to flash. Next, turn the FX knob all the way to its maximum position and press the "Voice 1" button once. The "Voice 1" button LED will now become solid indicating that FX knob has been calibrated correctly.
      3. The "Voice 2" button will be lit indicating the start of calibrating Harmony knob. Turn the Harmony knob all the way to its minimum position and press the "Voice 2" button once. "Voice 2" button should start to flash. Next, turn the Harmony knob all the way to its maximum position and press the "Voice 2" button once. The "Voice 2" button LED will now become solid indicating that Harmony knob has been calibrated correctly. The unit will now reboot into normal mode. Done.
      • Mon at 12:42 PM
      • TC Helicon Voicelive Harmony G XT
        sabretoothfly Amazing, I'll give this a go with my fingers crossed. Thanks very much!
        • Mon at 1:43 PM
      • TC Helicon Voicelive Harmony G XT
        sabretoothfly This solved the issue I was having. You're a star! Thanks again
        • Mon at 3:08 PM
      • TC Helicon Voicelive Harmony G XT
        kiskadar69 I'm glad I could help.
        • Mon at 11:31 PM
  • New
    Newcomer - Level 1

    What Tc Helicon Voicelive factory preset is close to TC Helicon Duplicator Vocal Effects Stompbox please?

    I get confused with all the strange pre set names. I am wanting to create John Lennon style of double tracking sound.

    thanks John


    0 6
    • Jlennon1940
      PedroRodrigues Hi Jlennon1940 I would suggest to check the following Tc Helicon Voicelive factory preset:
      Hit doubling
      Double down
      Double up
      Lower double
      Pop duo
      I hope this helps
      Thank you
      • Mon at 1:34 AM
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