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305,220 members
189,493 posts
  • New
    SonicWave
    Contributor - Level 3
    2022-11-14

    I have Toneprint installed on Windows 7.   I can see the HOF 2 USB driver installing and I am able to update my print collection.  However, Toneprint does not see my HOF2 - which prevents me from adding tones to my pedal.

    Any thoughts on what might be wrong?   I am using the latest version of Toneprint (4.5.08).  I am not sure how to debug the USB connection.

     

    Thanks! 

    Skye

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    0 2
    • SonicWave
      PedroRodrigues Hi SonicWave, Thank you for your post, first I would suggest that you post any question related to TC ELECTRONIC products on the TC ELECTRONIC page as this page is exclusively dedicated for TC HELICON PRODUCTS. Moving forward you must consider that Windows 7 is a legacy operating system and the latest version of Toneprint App (4.5.08) is for more recent operating systems. I would suggest performing this process on a PC running Win 10. I hope this helps. Thank you
      • Nov 16
    • SonicWave
      SonicWave Thank you Pedro for the guidance. Yeah, I find this site incredibly confusing as far as organization goes. Our studio only run Linux, we do not have any Windows 10 and don't plan on it. From a USB perspective, there is really no difference between 7 and 10.
      • Nov 16
  • New
    MichaelMusic13
    Newcomer - Level 1
    2022-11-11

    Hi, I have Voicelive play by TC Helicon. I've used it for live performances but one day when I plugged it in my mic channel on main mixer started to pitch. So there was just really high sound and nothing else. But the funny thing is when I've tried it at home with my headphones everything was working fine. So, the problem is only when I put it on speakers. 
    Can you please somehow find the solution? Thank you :)

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    0 3
    • MichaelMusic13
      PedroRodrigues Hi MichaelMusic13, thank you for your post, please bear in mind that the VOICELIVE PLAY offers the following settings for the OUTPUT:

      1 . STEREO – XLR outputs receive a stereo mix of all voices and other Inputs.

      2 . MONO – A MONO full-mix signal is on the LEFT and a DRY vocal is on the RIGHT.
      Any Tone and Pitch Cor Amt settings from the Setup menu are included on the RIGHT DRY channel.

      3 . DUAL MONO - A MONO effected voice signal (all voices) is on the LEFT and AUX is on the RIGHT.
      This is great for sending music to one channel of a PA and Vocals to another, especially in a Karaoke situation.
      Vocal Cancel – Attempts to remove the vocals from a piece of music.

      There are two settings:

      1 . OFF – No processing is performed on the aux input .
      2 . ON – Processing occurs to attempt to remove lead vocals from a piece of music .
      This process can create “Karaoke” style music for you to sing along to, including key information for harmony generation.
      The processing capability can vary quite a bit from song to song, depend- ing on the way the song was originally mixed .

      Lead Mute – Mutes the Lead vocal and only outputs processed signals .

      There are two settings:

      1 . OFF – Lead vocals are routed to the main mix .
      2 . ON – Lead vocals are removed from the main mix .

      Digital Out Level – Controls the USB output level .

      Headphone Lim – Controls the level at which the headphone output limiter engages.
      Levels closer to 0db allow for louder headphone output levels.
      Please confirm that you have correctly configured your unit’s output for the set up profile you require.

      I hope this helps.

      Thank you
      • Nov 16
  • New
    dbrienza
    Newcomer - Level 1
    2022-11-11

    My new Play Acoustic just arrived.

    Plugged it in, and plugged in a Rode NT-1 mic and acoustic-electric guitar.

    The Voice output is beautiful.

    Guitar sounds horrible... like a rumbling, broken speaker, plus some kind of sci-fi phaser sound going on (with and without the guitar being plugged-in).

    Part of the problem seems to be the actual guitar sound from the acoustic guitar is picked up by the microphone and it is freaking out.

    What do I need to do?

    I'm ready to send it back to Amazon.

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    0 3
  • New
    Vito57
    Newcomer - Level 1
    2022-11-13

    Hello, I have bought a 

    TC-HELIKON VOICELIVE Touch 2 but I cannot find the songs that are in it (sorry for the english but I speak french)

    Can anyboby help me ?

    Thx, Vito

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    0 7
  • New
    jmcubo
    Newcomer - Level 1
    2022-11-15

    Hello!

    Yesterday I tried to update the firmware of my Voicelive Play using VoiceSupport2 but halfway through the process it failed. Now the device won't boot, the screen is blue and nothing else is showing.

    The first thing I've tried is to use VoiceSupport again to update the firmware again. But I always get the message "VoiceLive is being used by another application." I have tried on several computers, 2 PCs and a Mac but the message is always the same. I have also tried booting windows in safe mode but no luck.

    The next thing I did was search the forums and found that some people had flashed the firmware using MIDI-OX instead of the application provided by TC-HELICON. I verified that VoiceSupport2 had downloaded the following files to windows AppData:
    VoiceLive Play 1.3.00 Build65.syx
    VoiceLive Play 1.4.00 Build70.syx
    So I tried to copy them with MIDI-OX. During the progress, the VoiceLive seems to do something because all the lights are flashing, but when the unit is finished it's still the same, with the blue screen.

    Please can someone help me? I want my Voicelive back :(

    Thank you very much in advance!

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    0 7
    • jmcubo
      PedroRodrigues Hi jmcubo, thank you for your post, in this case you must perform the VoiceLivePlay RECOVERY SYSEX process following the guidance and tools I have uploaded for you. Please follow every steps described to guarantee this process is successful. https://wsi.li/dl/dtWuac4htn8ZwwxfT/ Thank you
      • Nov 16
    • jmcubo
      jmcubo

      I haven't been able to solve the problem yet, could you help me please?

      • Mon at 4:33 AM
  • New
    rajsal
    Newcomer - Level 1
    2022-11-09

    Hi

    I have created a ticket for a gift item I had purchased. Ofcourse the 1 year warranty is about to be up. I have not heard back from anyone regarding my ticket, no emails, no phone calls. 

    I am new to this site. My expectation from other websites when requesting support would be that atleast you will get an email, and within a day or two get contacted. The ticket was opened on 5th of Nov, modified by customer support on 7th of Nov, and then nothing.

    There is no phone number to contact and listen to the waiting music. 

    Do I have any hope of getting repair for this item or this expensive gift for my FIL is destine for garbage dump

     

    Rajsal

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    0 21
    • rajsal
      Dale_M Sorry about your experience please can you advise your ticket number?
      • Nov 11
    • rajsal
      rajsal

      CAS-632414-C7Q3Z5

      • Nov 11
    • rajsal
      rajsal And now the ticket is marked cancelled, no explaination!
      • Nov 14
    • rajsal
      rajsal Overall I am disappointed in the support service. Why pay hundreds of dollar buying a product, which the company will not stand behind. To me it seems all your brands are taking a shot in dark, if you get a good product and dont require support, Great. If you require support, God help you. The best option is to throw the piece of junk equipment with an expensive label and go buy a something which the manufacturing company believes in. They will take over these useless products with their customer service eventually.
      • Nov 14
  • New
    funnybunny
    Newcomer - Level 1
    2021-04-06

    Hi i lost my power supply for voice solo fx 150 - can i buy it here?

    1 90
    • funnybunny
      WilliamR Hello, William Reichling from musictribe here. If you click on the support tab above and create a parts case, we can arrange this for you.
      • April 6, 2021
    • funnybunny
      johne67 Same for me as need backup so contacted parts
      • Nov 12
  • New
    KDB1219
    Newcomer - Level 1
    2022-11-09

    Hello,

    is there a phone number I can call to discuss with a specialist whether one of your products can help my particular situation? It would be so much more efficient if I could speak with someone 

    Thanks,

    Kevin

    0 6
  • New
    ecguitar
    Newcomer - Level 1
    2022-11-07

    Just received my VoiceLive 2. Lovin it so far, but can't find how to get into the Looper. A couple videos I have seen show "VL2LOOP" on the screen, but I cxan't seem to find it. I have gone through all of the presets and it's not there! I obvioulsy must be doing something wrong..... any help would be really appreciated! Thanks!

     

     

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    0 6
  • New
    ES335Rob
    Contributor - Level 1
    2022-11-09

    Can someone please shed some light on using an expression pedal alongside a switch 6 on the Voicelive 3?

    I have an expression pedal that does work but not when the switch 6 is plugged in.

    I get an error message about low impedance volume pedal cannot be used with the switch 6.

    thanks

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    0 3
    • ES335Rob
      kiskadar69 I found this:
      https://community.musictribe.com/pages/kba?articlePublicNumber=4498&brand=TC%20Helicon (VoiceLive 3: Calibrating expression pedal with Switch-6 attached)
      • Nov 9
    • ES335Rob
      kiskadar69 "Please note that if you're using a Switch-3 or Switch-6, you will be limited to using a high impedance expression pedal. This is because the microcontroller on VL3 has only one pin to tell it if you're using low or high impedance devices, meaning you cannot mix and match high and low impedance controllers. Because the Switch-3 and Switch-6 are both high impedance devices, you cannot use a low impedance expression pedal in conjunction with either of them." (TC-Helicon)
      • Nov 9
      • Voicelive 3 Expression pedal and switch 6
        ES335Rob Yes I saw that link but it would not open on my ipad. I searched again for it om my computer but could not find it. Three more questions if you wouldn't mind. High impedance pedal means 10k? Will any 10K pedal work? Will I get a full range sweep and not just a small portion of the sweep as I have seen others comment? Thanks for the replies
        • Nov 9
      • Voicelive 3 Expression pedal and switch 6
        kiskadar69 I don't know, I'm just a TC-Helicon user and I've never had VoiceLive 3. Here is the full text:

        "Question: When I connect my expression pedal and a Switch-6, I get an impedance error. My expression pedal was working fine before. What do I do?
        Answer: Do this:
        1. Unplug all pedals/footswitches.
        2. Plug the expression pedal* into the expression pedal port and calibrate it.
        3. Unplug the expression pedal.
        4. Select the desired function of the footswitch input (Expression / Switch-3 / Switch-6).
        5. Plug in the footswitch input.
        6. Calibrate it if its an expression pedal.
        7. Finally plug in the expression pedal input and it should be good to go!
        *Please note that if you're using a Switch-3 or Switch-6, you will be limited to using a "high impedance" expression pedal. This is because the microcontroller on VL3 has only one pin to tell it if you're using low or high impedance devices, meaning you cannot mix and match high and low impedance controllers. Because the Switch-3 and Switch-6 are both high impedance devices, you cannot use a low impedance expression pedal in conjunction with either of them."
        • Nov 10
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