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  • New
    Newcomer - Level 1

    knob needed for TC Helicon Voicelive 2. It is one of 4 knobs that are under the LCD display, one of mine is missing. If you have one or know where I can get one please contact me. Thanks

    0 3
    • guitargary
      WilliamR Hello, Please click on the support link above and create a tech support case. Someone will get in touch with you ASAP.
      • Oct 31
  • New
    Newcomer - Level 1

    I am purchasing the harmony v100.  How similar are the vocal and guitar effects to the acoustic play pedal?  I am wondering if the amp will be more limiting?

    1 73
    • Chappellj
      PedroRodrigues Hi Chappellj, thank you for your post, the Harmony V100 in a “swiss army knife Amp” that offers a huge number of tools divided on the two input channels available such as Voice channel with Adaptive Tone, Intelligent Anti-feedback, Pitch Correction, Harmony, Reverb and Delay.
      On the Guitar channel with BodyRez, Intelligent Anti-feedback, Tuner, Reverb, Delay, Chorus and a 3 band EQ.

      The PLAY ACOUSTIC is a great pedal and also offers BodyRez filtering and on-board EQ but the effects available on this unit are based on the TC Electronic HALL OF FAME REVERB, FLASHBACK DELAY and CORONA CHORUS pedals and DI for an acoustic guitar tone.
      In conclusion the similarities between the two units are on the BodyRez filtering, the board EQ and in the FX available.
      I would suggest checking a video guide about the V100 and also one about the PLAY ACOUSTIC, for both videos please see below:

      Harmony V100


      Thank you
      • November 8, 2021
    • Chappellj
      kenhaynes So based on above response the play acoustic has more premium features ? You called out the features of each product but unclear if the features that are on the v100 are similar ? Newer technology ? Hall of fame-flashback ? Those are on v100 ?
      • November 14, 2021
      • Harmony V100 similarities to acoustic play
        PedroRodrigues Hi kenhaynes effectively the play acoustic offers more features than the Harmony V100, the innovation on the Harmony V100 is the combination of some existing tools with a amp via two different XLR inputs for Guitar and Vocals. The Harmony V100 offers agongs other tools such as Harmony, Reverb and Delay but not as configurable as the tools present on the PLAY ACOUSTIC . Thank you
        • 1
        • ·
        • November 15, 2021
    • Chappellj
      Chappellj Now that I have used the V100 for a year, I can tell you that it is a one of a kind, seriously underrated piece of gear. On the rare occasions that I leave it at home, my vocals are not as crisp, and I definitely miss the harmonies. My guitar (Gibson J45 Studio with Shadow Electronics Pickup) just sounds better through this amp. Very natural and ultra clear. I always run out of the v100 sending vocals and guitar separately to 2 channels. It makes everything about my sound sweeter, and seems like it adds "air". I am extremely pleased and no longer find myself checking out acoustic amps when I visit guitar stores. I already have the holy grail of acoustic guitar amps.
      • Oct 27
  • New
    Newcomer - Level 1

    Hey! I try to start a backingtrack from my DAW(Cakewalk) I can record all of the knobs midi data from my VL3 eXtreme to Cakewalk and when I hit play on Cakewalk the knobs ligth up when tyhe midi data is sent.

    I have backingtrack start on the "STEP" button on VL3, but no data is sent from that knob to Cakewalk when I try to record it. Why is that? Is there another way to do remote controll backingtracks from Cakewalk. Thanks :)

    0 11
    • BigTall
      PedroRodrigues Hi BigTall, thank you for your post, please pondr that the MIDI implementation in VL3 is essentially the same as the VoiceLive 2…
      There can be up to 500 presets loaded into a VoiceLive 3, and it’s possible to navigate between these presets with an external controller sending MIDI Control Change (“CC”) and Program Change (“PC”) messages. The VoiceLive 3 can receive CC and PC messages via MIDI from sources like keyboards, footswitches, DAWs, and more. For the controlling device to send a MIDI message to VL3 it needs to be using the same MIDI channel as the VL3, typically this is channel 1 but you’re welcome to change it. Also make sure you aren’t misusing the MIDI input filters, and ensure that the MIDI input is set to be either “USB” (for the USB-mini input) or “MIDI Ports” (for the 5-pin MIDI input) depending on how you're connecting. These settings can be changed in VL3’s “Setup” menu, on the “MIDI” tab.

      To change Presets via MIDI, first tell the VL3 which Bank to look in, then tell it which Preset in that Bank you want to change to.
      Bank select: To specify the desired bank, issue an LSB Bank select message (CC#32) with a value of 0-3.
      Preset Select: After specifying the Bank, issue a PC Preset select message with a value of 0-127.
      MSB LSB VL3Bank Program Change (PC) VL3 Preset #
      0 0 0 0-127 1-128
      0 1 1 0-127 129-256
      0 2 2 0-127 257-384
      0 3 3 0-115 385-500

      The internal number associated with a Preset isn’t exactly what you see on the VL3’s screen, they’re actually all off by 1. This is because internally the list of Presets actually starts at an index of 0. This means that 0 = Preset #1, 1 = Preset #2, 2 = Preset #3, etc. It’s like your presets are saved from 0-499 but are displayed as 1-500.
      There are 4 Banks in VL3, and each Bank contains 128 Presets. Therefore the Preset selection number that goes to VL3 needs to be between 1 and 128. So for a Preset above 128, you need to subtract the number of the first Preset in the same Bank to get the MIDI Program Change info.
      The 9-digit message for changing to a preset is in the format of:
      MSB LSB PC#
      Or, you can first send a CC#32 of the Bank you’re looking in, then a PC value of the Preset you want.
      Here are some examples:
      Preset #5 would be: 5 - 1 = 4
      000 000 004
      or CC#32 value 0, then PC 4
      Preset #100 would be: 100 - 1 = 99
      000 000 099
      or CC#32 value 0, then PC 99
      Preset #208 would be: 208 - 129 = 79 (because Preset #208 is in Bank 1, which starts at Preset #129)
      000 001 079
      or CC#32 value 1, then PC 79
      Preset 259 would be: 259 - 257 = 2
      000 002 002
      or CC#32 value 2, then PC 2
      Preset 322 would be: 322 - 257 = 65
      000 002 065
      or CC#32 value 2, then PC 65
      Preset 491 would be: 491 - 385 = 106
      000 003 106
      or CC#32 value 3, then PC 106
      Preset 500 would be: 500 - 385 = 115
      000 003 115
      or CC#32 value 3, then PC 115

      When you try to address a Preset that does not exist (either an empty spot or one outside the 1-500 range), there is no built-in warning system, VL3 just won’t do anything. So if you can see the “MIDI” indication on the VL3 appearing when you send commands, but are not getting the Preset to change, ensure you’re not referencing an empty or non-existent Preset location.

      If that all seems too complicated for you, consider using Steps instead of Presets. Steps are essentially Presets within a Preset, and you can have up to 10 Steps all in the same Preset. If your current Preset contains the Steps you’ll be using, it just takes a single CC message to choose your Step…

      CC 115 = Step
      Value represents Step Number, i.e. 1 = Step 1, 2 = Step 2, etc.
      So sending a CC#115 with a value of 2 will take you to the second Step in your current Preset.

      Sources: For last I would suggest to contact Cakewalk directly for any information on the MIDI configuration tools available on the DAW. I hope this helps. Thank you
      • Oct 27
  • New
    Newcomer - Level 1

    I've been 'trial and error'ing this for some time now with all different connections as I don't know a damn thing about any of the technical aspects of it all so please would you fill me in on either the fact/s or your knowledgeable opinions. Even if it's a notions you guy have never really considered or if you know for sure that it's NOT possible. A response would greatly be appreciated so i, myself, would be able to stop all attempts.

    Pretty much resulted from not owning any iOS, just possessing Android and it seems to be the case that iOS has all the goodies in most, if not all things involving OS & music. EVERYTHING while Android gets the equivalent to scraps or something (in QUANTITY mainly but some in quality as well.) 

    This mainly involves the Tonewood Amp for acoustic guitars. I've got the TC Helicon Go Twin and I got it in efforts to try to have my tablet converting my guitar into a midi keyboard and sampling effects that could be additional effects that the Tonewood Amp can apply to the acoustic.

    This can easily be done, apparently, with an iPad and iDevice cable plugged into the 'insert' input of the Tonewood Amp. You then launch Midi Guitar 2 and SampleTank on your iOS and you've got an arrangement of accompanying orchestra instruments to go with your fingerstyle or insane modulation to go with your strumming patterns. That's all good and well but as I've stated at the beginning I do not own any iOS unfortunately. It still seems somewhat theoretically possible still given the right peramiters to do on Android (wishful thinking most likely)

    I was given to understand that with the iOS configuration, it's the Midi Guitar 2 app that does the heavy lifting in all of it so I was curious and hoping would it at all be possible for the Go Twin to take on that role in converting the notes from the guitar into midi in real time then output the midi to the Tonewood Amp? 

    Or you guys have any other alternative method but still that similar functionality?

    As I mentioned, even if there is no way possible at this current moment in time or if I happen to be barking up the wrong tree please inform me of that so I can essentially put that notion to bed for the time being and I won't be wasting any more time chasing some daydream or whatever, haha.


    0 7
    • WiggyQuack
      PedroRodrigues Hi WiggyQuack, thank you for your post, first it is important to take under account that the TC Helicon Go Twin is only compatible with following Apps when running Android Go Record (not offering monitoring)

      On iOS the Go Twin is only compatible with
      VoiceJam Studio
      VoiceRack FX
      Go Record
      Guitar Rack
      Irig Recorder
      Considering what you have stated, when using the GO TWIN on Android you must use one of the App listed above. For more information on one of the Apps I would suggest to contact the developers for each of the Apps above. Thank you
      • Oct 27
  • New
    Newcomer - Level 1

    Every major music store is back ordered.  When will you be shipping new Play acoustics 

    0 4
    • BobDem1
      PedroRodrigues Hi BobDem1, Thank you for your post, as we do not sell any product directly to end users, it falls on our Partners to manage all the shipping process directly. For information on this matter I would suggest to follow the link below and contacting our partners in your Region: I hope this helps. Thank you
      • Oct 27
  • New
    Newcomer - Level 1

    I have a tc helicon duplicator pedal and I put fresh batteries in it. After 2 songs the green batt light turns red and I have no sound. Tried a new set of fresh batts and same thing. Tried plugging it in with a 9v 500ma plug and get no power. So I currently have a colorful paper weight. Got a gig Saturday. Any help is greatly appreciated 

    0 4
    • Kill9
      PedroRodrigues Hi Kill9, thank you for your post, first please confirm that you are power your pedal via a POSITIVE CENTER NEGATIVE PSU that supplies 9 V / 670 mA. Please confirm that when powering this pedal via PSU you have removed the 4 x AA batteries. When it comes to Microphones, please ponder that you can use dynamic and condenser microphones, and Phantom power is always active on the Duplicator and will not affect dynamic mics. The output on this pedal must be connected to a mixing desk and not directly to a PA.
      For last I would suggest updating your pedal, for that please download VOICESUPPORT 2 by following the link below.
      I hope this helps
      Thank you
      • Oct 26
  • New
    Newcomer - Level 1

    These pedals are giving very noticeable buzz, alone or in series doesn't make any difference. I've tried changing power supplies (all completely isolated), changed input and output leads and even run it on battery power alone, so it's not a ground loop issue. It's just a really buzzy pedal that makes it almost unuseable. I've also tested this in different rooms and venues. I'm running a Shure SM58 into them, and have swapped that for a Rode M3, same result. Both mics straight into the PA give no buzz whatsoever. The buzz is definitely coming from the pedals themselves.  Need a solution please!

    0 20
    • PaddyO
      PedroRodrigues Hi PaddyO, thank you for your post, regarding the Critical Mass, please confirm that you have powered this pedal via a POSITIVE CENTER NEGATIVE PSU that supplies 9V / >300 mA.
      Please confirm that when powering this pedal via PSU you have removed the 4 x AA batteries.
      When it comes to Microphones, please confirm that you only use a dynamic microphone with this pedal and the output must be connected to a mixing desk and not directly to a PA.
      I would also suggest downloading VOICESUPPORT 2 by following the link below to update your pedal.

      When it comes to the MIC MECHANIC please confirm that you are power the pedal via a POSITIVE CENTER NEGATIVE PSU that supplies 9 V / 670 mA.
      Please confirm that when powering this pedal via PSU you have removed the 4 x AA batteries.
      When it comes to Microphones, please confirm that you only use a dynamic microphone with this pedal and the output must be connected to a mixing desk and not directly to a PA.
      In this case it may also be useful to perform a factory reset to your MIC MECHANIC, to restoring the factory presets in the Mic Mechanic, first you must download the VoiceSupport application via the link above.
      Then simply click the first preset in the list and SHIFT and click the last preset in VoiceSupport, and then press “Apply Changes” to start initialization of the program.
      This procedure will return all of the settings to the values when the Mic Mechanic was shipped from the factory.
      Do not use this function unless you are certain that you want to do this.

      I hope this helps.

      Thank you
      • Oct 26
      • Critical Mass and Mic Mechanic are both extremely noisy
        PaddyO Thanks for the quick reply. Can you please clarify what you mean by "POSITIVE CENTRE NEGATIVE PSU"? It's unclear whether you mean positive centre, or centre negative. I'm powering them with a standard centre-negative PSU, fully isolated. (And no batteries in either pedal.) The Shure mic is dynamic.
        • Oct 26
    • PaddyO
      PedroRodrigues Hi PaddyO, thank you for your reply, regarding your question you must use a POSITIVE CENTER NEGATIVE PSU ( as you see on the picture below) that supplies 9V / >300 mA.
      • Oct 26
  • New
    Newcomer - Level 1

    Can someone please remind me the settings of how to stream my iTunes into my gaming party chat.  Thanks in advance 

    0 5
    • Maryl506
      NicJonesMT Hi Maryl506. I'm assuming that you have a Go XLR?
      Get iTunes to play some audio and then go into your Windows Sound settings > App Volume and device preferences and change iTunes to one of the Go XLR options (Music for example). Go into your Go XLR Routing table and ensure that you have Music routed to your Chat Mic Option and set this as the input on your Party Chat.
      The chat should now be able to hear your music.
      • Oct 25
  • New
    Newcomer - Level 1

    Does the TC Helicon 6 switch pedal work with the VoiceLive 2 ? 
    ???? thank you 

    0 9
    • Rock420
      kiskadar69 No. The pedal input on VoiceLive 2 is only for an expression pedal and can't be used with the Switch-6.
      • Oct 24
  • New
    Contributor - Level 2

    Anyone else seen this on their Voicelive 2? Sometimes when I start the unit with usb connected, the screen becomes distorted/garbled. What can be the issue? 


    It seems as if everything is working on the unit when this happems. But it is impossible to navigate and make changes in a meaningful way during this. 

    I haven't seen it happen without the usb connected. 

    0 15
    • markopetteri
      WilliamR This looks like a hardware issue that may need to be serviced. If you have already tried reinstalling the firmware in the voice support 2 app and this has not resolved the issue, please click the support link above and create a tech support ticket, and someone will get in contact with you ASAP.
      • Oct 16
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