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305,220 members
189,494 posts
  • New
    rasky
    Newcomer - Level 1
    2022-10-02

    I'm having a hard time finding any documentation on the switch3 mapping features of the latest firmware for Voicelive Play.

    I am trying to map any one of the switches to the "hit" function so I can trigger it remotely.

    Thank you

    read more...
    0 5
    • rasky
      kiskadar69 Starting from a certain firmware, the blue VoiceLive Play has a CONTROL parameter, which must be set to "CUSTOM", so the Switch-3 switches can be programmed with the following functions: Loop Rec/Play, Loop Stop/Clear, Loop Undo, Loop Start/Stop, 1 BTN Looper, Tap Tempo, Harmony On/Off, Delay On/Off, uMod On/Off, Transducer On/Off, Hardtune On/Off, Doubling On/Off, Reverb On/Off, Preset Down, Preset Up, Hit. If you assign the Harmony or Delay function to one of the buttons, you can also select the momentary mode for both separately.
      Unfortunately the procedure is not described in the VoiceLive Play manual (TC-Helicon has not updated the manual). Press the SETUP button and scroll to the tab where the Switch-3 mode can be set (LOOP MODE or CUSTOM). If no such setting is found, the VoiceLive Play firmware must be updated.
      https://www.youtube.com/watch?v=m6j19MT5E90&t=2m15s
      • Oct 2
  • New
    amconrad96
    Newcomer - Level 1
    2022-10-01

    I have a GoXLR Mini and When I turn on my PC my audio does not come to my headphones for a solid 30 minutes and intermittently cuts in and out when it does come back. Does anyone have an Idea why this is happening? I tried reinstalling the software and the issue persists.

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    0 16
    • amconrad96
      PedroRodrigues Hi amconrad96, thank you for your post, in this case I would first suggest that you update your BIOS and the USB DRIVERS on your MOTHERBOARD. When this process is concluded you can then shift your attention to your GOXLR configuration process. Please make sure that you have installed the latest GOXLR APP and that your USB CABLE is in good conditions. When it comes to your headphones, lease confirm that you are you using a 1 x 1/8" TRS, stereo to connect your headphones. Please check the video below that will be very useful on this matter:
      https://youtu.be/7aNajiA_exw I hope this helps. Thank you
      • Oct 2
  • New
    SUNESIS
    Newcomer - Level 1
    2022-10-01

    Dears, I'm a singer / synth player. I've been performing live for the past 2 years and unfortunately there are many venues without a proper voice/guitar (mic or floor) monitor, which might lead to a bad performance.

    I don't seem to be able to find the VoiceSolo FX150 or the Singthing at any store. What am I missing? are they discontinued or are there new products? would you recommend me any other product? 

    Thank you so much!

    Sunesis.bandcamp.com

    read more...
    0 10
    • SUNESIS
      PedroRodrigues Hi SUNESIS, thank you for your post, please ponder that neither the TC Helicon VoiceSolo FX 150 or the SINGTHING are discontinued or even in End of Life. I would suggest that you follow the link below and contact some of our Partners and Resellers to request information on availability. https://www.tc-helicon.com/buy.html I hope this helps. Thank you
      • Oct 2
  • New
    DJEnn30
    Newcomer - Level 1
    2022-09-30

    Everytime, when I start my Computer, I have to reconfigure the "Mic Setup"-settings. I'm using a condenser-microphone with 48V, but after every restart, it changes to "Dynamic"

    0 6
    • DJEnn30
      WilliamR Please be sure that you save your mic profile on the bottom left after you change your settings.
      • Sep 30
    • DJEnn30
      WilliamR
      • Sep 30
    • DJEnn30
      DJEnn30

      Okay, thank you very much, I didn't notice the button and I didn't know that there are different profiles for lighting and mic.

      • Oct 7
  • New
    Hollssii26
    Newcomer - Level 1
    2022-09-29

    I recently switched from go xlr mini to the big one and the app won't work with the big go xlr, it still shows the mini in the viewer, and it says 'go xlr mini isn't connected' but the go xlr is connected. I've tried uninstalling and restarting my computer I've done it a bunch of times but I'm getting no further and now I'm stuck with a £400 mic not working. 

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    0 7
  • New
    Jeffbonilla
    Newcomer - Level 1
    2022-09-29

    I recently pulled out my voice live one to practice for a live gig. It's been about ten years since last used it. It fired up and the digital display is working properly but I'm not getting any output or signal. I've tried it on a PA system, amplifier and even garage band. All of these worked before but maybe my set up is wrong since it has been ten years. Mic goes into xlr input and the xlr out is what goes into the amp or daw interface and guitar can run through the guitar input right?  am missing a step or plugging into the wrong place? 

    read more...
    0 5
    • Jeffbonilla
      kiskadar69 This is a VoiceLive Touch.

      1. When you sing into the microphone, does the LED on the front panel flash green? If not, try adjusting the Input Level Control pot on the side (there's a "mic" picture next to it).
      2. If you have a condenser mic, you'll need to turn on the phantom power in VoiceLive Touch.
      3. Do you hear any signal at the TRS OUT L and R connectors?

      Manuals: https://www.tc-helicon.com/tchelicon/product?modelCode=P0DLT
      • Sep 29
    • Jeffbonilla
      Jeffbonilla

      Thank you I will try those suggestions

      • Sep 29
    • Jeffbonilla
      Jeffbonilla

      I think it’s broken. It’s not even picking up the guitar.

      • Sep 29
    • Jeffbonilla
      kiskadar69 4. PERFORMING A RESET
      You can return all setup, preset and Favorite values to factory values in one reset operation.This cannot be undone. To reset all:
      4.1. Power up
      4.2. When the version number is shown in the display hold the Bass, Low and the top Octave harmony voicing buttons until you see “Factory Init”.
      4.3. Release.

      5. "it’s not even picking up the guitar": if you plug the guitar into GUITAR IN, is GUITAR THRU completely silent?

      6. Are you using the correct power supply (12VDC, center negative, minimum 1A)?
      • Sep 30
  • New
    yogigiyo08
    Newcomer - Level 1
    2022-09-27

    in my voicelive play, my firmware version is: 1.5.00 B74. when I check on voicesupport2 software, firmware update on 1.4.00 build 70. should I downgrade?

    0 13
    • yogigiyo08
      yogigiyo08 onmy voice support 2 software
      • Sep 27
    • yogigiyo08
      kiskadar69 If you have the blue VoiceLive Play effect and the current v1.5.00 Build 74 works properly (e.g. no guitar effect settings), I don't think you should downgrade.
      • Sep 28
  • New
    Crazycajun
    Newcomer - Level 1
    2022-09-26

    When using discord I have to leave my microphone setup open in go xlr for discord to recognize my mic. If I press ok to go back to let's say the routing or mixer then discord immediately stops recognizing my microphone.

    0 6
  • New
    RobiD
    Newcomer - Level 1
    2022-09-26

    Hi,

    Hoping for some help or guidance on this.

    I've had the VK for probably 2 years.  When I first got it, I set up channel 3 to receive midi and this has work great all this time. I set Program changes and CC# all on this channel including note data for harmonies.

    Today I had to reset the unit to factory defaults. Now when I try to set to Channel 3, I am getting multiple channels setting to receive midi instead of just channel 3.  I have tried many different ways of only sending data/note/s from keyboard (Novation Launchkey mini), via Roland UMone, then through cakewalk to set the channel to send on. No matter what I do, multiple channels are setting. I have followed the manual instructions. From Cakewalk, I solo channel 3, hold down set while pressing notes on the keyboard. I've tried short holds all the way to very long holds. If I aim to set channel 3, channels 3 to 11 are now receiving midi data. If I try to just set channel 16, then I get: 16 plus 1 to 7.

    Am I missing something simple. It has been sometime since I first set this up. I have read over and over the manual but to no avail.

    Thanks in advance.

    Robi.

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    0 13
    • RobiD
      kiskadar69 I think this is because the "8 channel natural" (8 spaced rainbow dots) or "8 channel tight" (8 closed rainbow dots) harmony setting is selected. Choose another harmony setting. See page 6 ("Editing Effects") of the "TC-Helicon Perform-VK User Manual".
      • Sep 26
  • New
    gpinedo
    Newcomer - Level 1
    2022-09-02

    Hi there!

    I tried to install the voice support app on my Mac M1 & on a win 10 computer and each had the same errors.

    I have a TC-Helicon play acoustic that I like to handle & update if possible.

    I read about that issue in 2018's thread of this forum and in some reply becomes fixed, but now is present again.

    Please, does anybody have fresh information about that issue? How can I update & set up my play acoustic now?

    Thanks in advance!

    read more...
    2 125
    • gpinedo
      PedroRodrigues Hi gpinedo, thank you for your post, we are aware of this situation and we are working as fast as possible to overcome this issue. Please bear with us. Thank you so much
      • Sep 2
      • Voice Support app unable to connect to internet & unable to load required control files (mac & windows)
        ExecutorService Thanks, pedro. Will you post here when the problem is fixed? Thanks.
        • 1
        • ·
        • Sep 2
      • Voice Support app unable to connect to internet & unable to load required control files (mac & windows)
        bsbaf782 I'm having the same problem!!! I've already tested it on MAC first and it didn't work, then on Windows and nothing!!!
        • Sep 2
      • Voice Support app unable to connect to internet & unable to load required control files (mac & windows)
        gpinedo Hi PedroRodrigues, it has been a month and a half since I posted this thread to report this problem, will it be solved soon? All TC-Helicon customers including me would appreciate any solution to be able to have our TC devices working properly with the necessary setup and updates.
        thanks in advance for any info.
        • Oct 19
    • gpinedo
      PedroRodrigues

      Hi ExecutorService, thank you for your contact, that is correct, we will post this information here and in our Social Media. Thank you

      • Sep 2
    • gpinedo
      bsbaf782 Estou passando pelo mesmo problema!!! Já testei no MAC em primeiro lugar e não deu certo, depois no windows e nada!!!
      • Sep 2
      • Voice Support app unable to connect to internet & unable to load required control files (mac & windows)
        PedroRodrigues Ola bsbaf782, obrigado pelo seu post, como mencionei anteriormente neste post, é um problema interno que estamos a tentar resolver o mais depressa possivel. Qualquer update relacionado com esta situação sera vinculado via Community. As nossas desculpas pelo inconveniente. Obrigado
        • 1
        • ·
        • Sep 2
    • gpinedo
      dio123castro I'm having the same problem!! not work in windows
      • Sep 5
      • Voice Support app unable to connect to internet & unable to load required control files (mac & windows)
        PedroRodrigues Hi dio123castro, thank you for your post, we are aware of this situation and we are working as fast as possible to overcome this issue. Please bear with us. Thank you so much
        • Sep 5
    • gpinedo
      Grzesik The problem has been going on for over a week. Is anyone fixing this fault?
      • Sep 6
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