• New
    Tele68
    Newcomer - Level 1
    2021-08-11

    Everytime we hook up and power up our subs I go into the presets and load the preset I saved that has the crossover   Menu set as user, 100.25 hz. The subs don't seem very loud but if I go into crossover menu and reselect the user setting and push the encoder to select it the subs get noticably louder. Any answers as to why?

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    0 23
    • Tele68
      Tele68 I also noticed the menus on the dsp on the subs is different than the user manual with the manual showing menus for the subs that are not in the dsp on the subs?
      • Aug 10
      • Turbosound tbv118L-AN subwoofer question
        DavidKnighton Hello Tele68,
        Firstly, the manual is likely outdated and new firmware has changed the layout of the user interface. The preset you saved likely has some sort of setting that boosts input gain or output volume or something in that regard. I would take two subs side by side and the the preset in just one of them and then go through every menu side by side and compare each and every setting until you find the culprit.
        • Aug 11
    • Tele68
      Tele68

      By the way what is the program or RMS wattage of this sub? All literature says 3000 watts but that is peak not RMS.

      • Aug 11
  • New
    GregorySwagger
    Newcomer - Level 1
    2021-08-11

    i need to replace a tower array on a Ip1000.   i have emailed and got no answer. please help

    0 29
  • New
    Darell108
    Newcomer - Level 1
    2021-08-08

    Hi

     

    I have logged tickets with the parts team but i never get any response via email. Is there an alternative method to contact them as I am in desparate need for some replacement tweeters.

     

    Thanks

    0 45
    • Darell108
      Turbosound Hi Darell108, I'm deeply sorry for the inconvenience. Could you please send me the Case ID so we can follow up with our support/service team?

      Thank you for your patience.

      - Diego
      • Aug 8
    • Darell108
      Darell108 Hi Case number is CAS-474703-Q5G5T1 and CAS-466372-L3X4L3
      • Aug 10
  • New
    MarcelNYC
    Contributor - Level 2
    2021-08-06

    I've always set the eq settings on my iQ tops and subs to "None" because I think it would be flat giving me more precise control from my X32 mixer. Having said that, what exactly does the "Live" setting do?  What frequencies does it boost/cut?  Should I consider it for indoor/live performances?

    I'm not near my PA otherwise I would try A/B the settings so I was hoping to get some real-world feedback.

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    0 38
    • MarcelNYC
      Paul_Vannatto Using the Turbosound Edit 1.4, you should be able to see what those presets do, since it provides a graph. I always set my iQ speakers at None and do the EQing with the X32 outputs.
      • Aug 6
      • iQ Series Eq Settings: "None" vs "Live"
        MarcelNYC Thank you Paul. I'll look into that. I've never used TSE 1.4 before and forgot it exists. Can I connect to multiple iQ speakers at once? Does it work with Ultranet (I doubt it) or do I have to run a bunch of USB cables too?
        • Aug 7
    • MarcelNYC
      Paul_Vannatto Hi Marcel, no unfortunately the editor is designed to connect to a single iQ speaker at a time via its USB port.
      • Aug 7
  • New
    GregorySwagger
    Newcomer - Level 1
    2021-08-05

    looking for a tower array for an ip1000 i had one stolen. thanks in advance

    0 34
    • GregorySwagger
      ChrisEdwards1 Hi GregorySwagger, if you have not yet done so could you please contact our spares team. To do this go to support at the top of the page and scroll down to the Spares tab, once a ticket is created they will be able to advise further.
      • Aug 5
  • New
    cruzka72
    Newcomer - Level 1
    2021-05-16

    Anyone know where to purchase a replacement driver or reconkng kit for this model, IQ12?

    0 56
    • cruzka72
      ChrisEdwards1 Hi cruzka72, if you have not yet done so please submit a spares ticket. This can be done by going to the support tab at the top of the page and scrolling down to the spares tab.
      • May 16
    • cruzka72
      Dnrbnsn2 Any info on replacement yet? Just put in a ticket and I’m wondering how long it will take.
      • Aug 5
  • New
    IvanAmadoFuentes
    Newcomer - Level 1
    2021-08-03

    Looking for a replacement mother board, turbosound audio was dropping, now making no noise at all, but turns on. I've called and contacted! Pls help.

    0 47
    • IvanAmadoFuentes
      Dale_M Hi there I think I have found your support request ticket on CAS-476138-V9H3R1 -I will reply to you shortly.
      • Aug 3
  • New
    Dnrbnsn2
    Newcomer - Level 1
    2021-07-28

     I blew a woofer in my iq-12, how do I go about getting a replacement?

    0 45
    • Dnrbnsn2
      DavidKnighton Hello Dnrbnsn2,
      For replacement parts, please click on the SUPPORT tab at the top of the page and submit a Spare Parts request.
      • Jul 28
  • New
    jt5447
    Newcomer - Level 1
    2021-07-26

    Hello

     
    I'm looking to source wall mounting brackets for a pair of Turbosound Impact 50 speakers. Any of WB-50 (I have one of these already); or SB-50; or SM-50.
     
     

    Can you please assist with where I might locate these. (I'm located in Ireland). Thanks in advance for your help.

     
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    0 39
    • jt5447
      Nigel67 Hi jt5447. Please contact our Spares Team and they will be able to help you further. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Spare Parts tab and submit a ticket. A colleague will then get back to you with pricing and availability. Many thanks
      • Jul 26
  • New
    MarcelNYC
    Contributor - Level 2
    2021-07-21

    I recently purchased an enclosed cargo trailer to haul around the various components of my iQ series system (multiple iQ15 and iQ15b speakers). The trailer gets to around 120 degrees Fahrenheit (50 Celsius) when in the sun. Should this be a concern for the equipment? I don't think so since I'm pretty sure they get hotter when operating outdoors for hours in direct sunlight but I'd figure it's worth asking.

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    0 40
    • MarcelNYC
      WilliamR Hello, William from Musictribe here. The Ideal long-term storage temperature for electronics is about 45-85 degrees. Anything higher than 120 can cause the glue to start coming apart.
      • Jul 21
      • How much heat is too much when keeping iQ speakers and subs in storage?
        MarcelNYC In a given hot day it’ll be hot for about 6 hours. It’ll peak at 120 during those 6 hours. The rest of the time it will get down to 70. Should I be concerned about those 6 hours?
        • Jul 21
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