I created a ticket awhile to request RMA to send in for repair but haven't seen an RMA yet.
Can i get an RMA for Ticket Number: CAS-591519-B4L1S3 please?
It was my recollection that the Lab Gruppen amps of that time had a 7 year factory warranty, whereas the new ones today have a 5 year. Can you confirm the legacy Warranty status?
2015 PO attached.
Serial numbers: 10397752V12/18, 10383590V35/15, 10383634V35/15
Kevin Forsyth
205-369-8782
Can you provide a number I can call to confirm warranty? I have already provide you with the information needed to make the determination. Also do you offer a refurbish program for a flat rate on these amplifiers if I would like to do this if they fall outside the warranty time frame? Don't know what the latest service policies are since I have not used them in years.
Hi,
All my old email addresses and contacts at Gruppen get bounced?? Mind you its been some time requesting info. Ive joined up the music tribe now do hopefully there is somebody is willing to help me.
Thanks Nigel67 for you answer. I was expecting some response to say we have one and only service centre for the whole of Australia. Glad this approach isn't upheld for an imported car as you'll have to transport it to Sydney and wait 6 months to have it repaired, I feel the ideology behind one service center "Music Group" for every known product on the music tribe list is short sighted and not in the best interests to the products customers? Then again, does Lab Gruppen or product X actually notify in writing if their product develops a fault 'out-of-warranty' it can't be repaired locally? Please reconsider, as I've expressed initially to indicate I'm happy to sign a CA on a service manual just as I did with FP series way back? In addition, why do I have to sign-up with Music tribe just to be able to communicate with Lab Gruppen..? I'll try my best to request the info from Music Group however I'm guessing a similar response, that they don't give service info to the public? Abet being a business and service tech for the last 30 years in the broadcast industry. Thanks anyway.. Failing this, I'll have to nut it on my own :-)
Hi,
I need the price and product availability for Lucia Serial Dongle RS232. This is to spec into a project. I did not manage to find any in the B2B portal and the fulfillment guy in Zhongshan request me to ask in the community.
FAD Series
http://bit.ly/LabGruppen-FASeries
Commercial Amplifier with Direct Drive Technology, Dante Networking and Energy Star Certification
?http://bit.ly/LabGruppen-FAD602
List Price: $550
?http://bit.ly/LabGruppen-FAD1202
List Price: $600
?http://bit.ly/LabGruppen-FAD2402
List Price: $650
#LabGruppen #FAseries #CommercialAmplifier #DANTE