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126,754 posts
  • fabi06
    Newcomer - Level 1
    2020-09-27

    Hello,

    I recently contacted the after sale and spare part service, to change the knobs of my bass amp RH450 which are cracked.

    Few years ago, I had this issue with cracked knobs and TC Electonics quickly replied to me and send me new knobs (saying these was new design). Unfortunately these new ones broke again.

    I sent message to music tribe. And I get an automatic message saying that the team will « endeavor to respond to me as soon as possible ». With a case number CAS-134743-J8K9N5. A good start.

    Nevertheless, 3 weeks later, I didn’t yet received any reply, knowing I already sent a kind reminder. I'm starting to be a little bit angry.

    Could someone at music tribe or TC Electronic please reply to me about this knobs issue ? How to change them please ?

    Thanks in advance.

    Fabrice
     
       
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    0 202
    • fabi06
      Nigel67 Hi Fabrice. I am very sorry that it is taking so long for us to reply to you. I will check your case number and find out why it has taken so long and ask one of my colleagues to reply to you.
      • September 27, 2020
      • Change of broken knobs of RH450
        fabi06 Hi Nigel, thanks for this reply. I've received the quotation from one of your colleagues. Hope this matter of fragile knobs will definitely be fixed. Really disapointing for such a good amp... Regards !
        • 1
        • ·
        • September 28, 2020
    • fabi06
      JohnJarrett111 I am also looking for a new set of knobs (for a RH 750) and have previously had a lot of difficulty finding the information. Could you tell me where to get the knobs and how much they were. cheers John
      • October 1, 2020
      • Change of broken knobs of RH450
        Nigel67 Hi John, I am sorry, but I do not work in the spares department and do not have this information. However, if you submit a spares request ticket by going to the Support tab at the top of the page, then one of my colleagues in the spares team will be able to supply you with the correct information.
        • October 5, 2020
    • fabi06
      mbspurgeon I also have the same issue with the rh450 knobs. Little black fins inside the knobs becoming brittle and breaking or just not staying on with the slightest touch or tilt of the amp. Case number CAS-406237-P7S1Z8, haven't received a reply yet. Thanks!
      • Jan 5
  • New
    SimonW4970
    Newcomer - Level 1
    2021-01-02

    Hi

    I am struggling to understand exactly which cable I need to connect the recording xlr socket (not the DI socket) to my computer DAW software. Do I need a converter (XLR-USB plus DAC), or the same but with out the Analog-Digital converter?

    Thanks for anyone's help!!

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  • New
    Stumil1982
    Newcomer - Level 1
    2021-01-01

    Hi I have a BH500 bass head. It says 4ohm min load. Can I connect this head to a single TC Electronic BC212 8ohm cab. Would this be safe for the amp? 

     

    Thanks 

    Stuart 

     

     

     

    0 73
    • Stumil1982
      Patlinger Hi Stuart, this is no problem, you can use a cab with 4 or more Ohm. Just be sure to not go less than 4 Ohm. BUT if you combine two 8 Ohm cabs the load will be 4 Ohm, and if you combine two 4 Ohm cabs you will get 2 Ohm load. You see, you have to be careful.
      • Jan 1
    • Stumil1982
      Stumil1982 Thanks Patrick
      • Jan 1
  • New
    leobee
    Newcomer - Level 1
    2020-12-25

    The URL given in the manual does not lead to anywhere that has toneprints for BH250. Can anyone tell me the correct one? There are no BH250 toneprints at tcelectronic.com/bh250/toneprints, which redirects to https://tcelectronic.com/tonePrints/tonePrint-library.html . Loads of pedals there but no bass amps. 

     

     

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  • New
    GlennGriffiths
    Newcomer - Level 1
    2020-12-15

    Veyron mosfet bass head

    when i plug in headphones, phones socket does not cut off sound to speaker?

    anyone else have this issue? is it something simple?

     

    thanks for any help?

    0 40
    • GlennGriffiths
      RexBeckett Hi Glenn, the Quick Start Guide mentions that the Phones socket allows the amp to be used for practicing without speakers connected. This suggests that the Phones socket does not cut the speaker outputs - as you have found.
      • December 15, 2020
      • Veyron mosfet bass head - phones socket does not cut off sound to speaker?
        GlennGriffiths thanks Rex, but is this correct? surely you dont have to disconnect the speaker leads just to use the headphones? i was always told never to use an amp without the speakers connected as it could blow the output circuit. normally the act of pushing in the 1/4 inch jack cuts the output to the speaker safely within the amp itself - have you used the phones output without speaker connected?
        • December 15, 2020
      • Veyron mosfet bass head - phones socket does not cut off sound to speaker?
        RexBeckett The advice on not running an amplifier without speakers connected refers to tube designs with output transformers. The QSG suggests that the Veyron can be run without speakers.
        • December 15, 2020
      • Veyron mosfet bass head - phones socket does not cut off sound to speaker?
        GlennGriffiths ive tried it and it does work, however the quality of sound is not great. thanks anyway
        • December 15, 2020
  • bjartis
    Newcomer - Level 1
    2020-10-05

    I can't get any new effects into my BG250. I've followed instructions and tutorials but nothing happens. Do I need the foot switch to store new effects in my amp? 

    0 71
    • bjartis
      PedroRodrigues Hi Lars please follow these steps to transfer Toneprints from your Phone or tablet to your amp without the need of a computer.
      1) Download the TC Electronic Toneprint app from your app store.
      2) Open the App and go to Library > Toneprint Bass Amps. In here you will find all compatible Toneprints with your TC bass amp.
      3) Once you have selected your toneprint, set the volume on your phone or tablet to around 60 - 80%. Any quieter or louder can sometimes cause the tone to distort and not transfer correctly.
      4) Hold the speaker of your phone no more than 2cm away from the strings, directly above the pickup. Ensure that you have the pickup level at max.
      5) Press Beam to Amp in the Toneprint amp and you should hear the soothing tones of the Toneprint being transferred. The indicator light next to Toneprint dial should flash green to show it is being transferred.
      6) You are all done. Increase the Toneprint level and you should hear the setting of the Toneprint.
      If you are using an amp with multiple Toneprint slots, such as the BH550, ensure that you select which slot you want to send the Toneprint to.
      • October 5, 2020
      • Bg 250 I can’t beam new effects into my  amp. Do I need the foot switch to that?
        themosfet I am experiencing the asme issue with a mk1 BG250115. I'm actually an electronics dev engineer, if it was a simple thing I would have found a solution already. When I update the firmware on my amp, it enters this wierd state where I can't turn it off....and I'm forced to physically pull cords out supplying ac power. I have followed the above instructions very closely...about 10-15 times with no sucess both before and after attempting to update the fw on the device.
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        • November 4, 2020
      • Bg 250 I can’t beam new effects into my  amp. Do I need the foot switch to that?
        PedroRodrigues Hi Kristopher,in that case please follow the link below and submit an assistance request for your unit so we can assist you with more tools. https://community.musictribe.com/pages/create-new-ticket?type=service%20request
        • November 5, 2020
    • bjartis
      MrSusan I'm having the same problem with a new BH550. Ive been trying for about four hours and nothing happens. I thought i'd try updating the software to see if that resolves the issue but the Software Updater just says "Searching for Amplifier" and does nothing, I've followed both sets of instructions about fifty times and I feel like selling the unit. This is my first time with TC and it hasn't got off to a smooth start, really disappointed.
      • November 19, 2020
      • Bg 250 I can’t beam new effects into my  amp. Do I need the foot switch to that?
        PedroRodrigues Hi Jonty ,in that case please follow the link below and submit an assistance request for your unit so we can assist you with more tools. https://community.musictribe.com/pages/create-new-ticket?type=service%20request
        • November 20, 2020
      • Bg 250 I can’t beam new effects into my  amp. Do I need the foot switch to that?
        MrSusan I submitted a request a few days ago and have heard nothing. I have asked on TC Electronic YouTube and Facebook and had no response. I have watched every YouTube video from others who have had problems beaming TonePrints and tried all of their suggestions. Regarding the updater not finding the amp, I have got to page 12 on Google and exhausted every page of this site to no avail. I have installed the TonePrint amp on my Mac (latest Catalina OS) and the TonePrint desktop app doesn't show and amp either. I feel like this amp was the biggest waste of money and so far when friends have asked about TC products I've told them to steer clear and go for something more reliable that is not going to waste three days of their life getting it to do basic tasks. I'm so disappointed with the lack of support from TC and Music Tribe.
        • November 22, 2020
    • bjartis
      MrSusan I submitted a request a few days ago and have heard nothing. I have asked on TC Electronic YouTube and Facebook and had no response. I have watched every YouTube video from others who have had problems beaming TonePrints and tried all of their suggestions. Regarding the updater not finding the amp, I have got to page 12 on Google and exhausted every page of this site to no avail. I have installed the TonePrint amp on my Mac (latest Catalina OS) and the TonePrint desktop app doesn't show and amp either. I feel like this amp was the biggest waste of money and so far when friends have asked about TC products I've told them to steer clear and go for something more reliable that is not going to waste three days of their life getting it to do basic tasks. I'm so disappointed with the lack of support from TC and Music Tribe.
      • November 22, 2020
  • Deftones210
    Newcomer - Level 2
    2020-10-25

    Hello,

    I played my first gig using my brand new BXD15A combo, and it is definitely not 1,000 watts. It's nowhere near 1,000 watts.

    What do I need to do to up my wattage? Do I need to add a cabinet and use the combo as a head? This amp is barley pushing 150 watts and at an outdoor gig, that's not cutting it. 

    Please let me know how I can get the most from this amp.

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    1 59
    • Deftones210
      Dale_M Hi Martin sorry to hear of this issue, I think it would be best to submit a support ticket as this does not sound normal, please go to support/ +create a care ticket/ Technical
      • October 26, 2020
    • Deftones210
      PedroRodrigues Hi Martin, please be aware that if you have performed a wattage measurement?
      The watts are equal to amps multiplied by volts.
      If you have performed this calculation and the values are very different form the one announce on the specifications document on the picture below, this may indicate an issue on your unit and it requires to be inspected.
      In that case please follow the link below and submit an assistance request so we can assist you with more tools. https://community.musictribe.com/pages/create-new-ticket?type=service%20request
      • October 26, 2020
  • MichaelTee
    Newcomer - Level 1
    2020-10-25

    I'm a bassist playing small venues from coffee shops to small clubs. I want to get the RH750 for the headroom it provides. 

    However, the cabinets TC Electronic makes only seem to be able to handle 400W and below. I like the "sparkle" of a 12" speaker, but I want the cabinet to be able to handle the load. 

    Any advice is appreciated. 

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    0 41
    • MichaelTee
      PedroRodrigues Hi, Michael Please be aware that the RH750 can be used via Speakon to drive any cabinet combination of up to three RS cabinets, in the case of the RS410 only two, or any other cabinet combination with a 4 Ohm minimum load.
      For more information please consult the Manual for the
      If you take this in to consideration at the RS410 that has 600 watts, for more details follow the link https://www.tcelectronic.com/product.html?modelCode=P0CJJ
      You can use a multitude of combinations that will allow you to have much more than 600 watts.
      Please see the picture below
      • October 26, 2020
  • mAd66
    Newcomer - Level 1
    2020-10-19
    hi. i am considering an rh750 bass amp in combination with a bc208 for my "home studio" setup. do the feet of the rh750 fit exactly into the square niche on the top of the bc208? thanks, matthew
     
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  • erotte
    Contributor - Level 1
    2020-10-15

    I tried to get support information since weeks now, but the online support is an absolutely disgrace.
    Its extremely slow, hard to use and its impossible to communicate there.
    I got an email about a case which obviously needs some information from me, I have no clue what it could be.

    Whats going on there?

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    0 52
    • erotte
      JoeRivers96 Hi Eckhard, do you have a case number i can look into for you?
      • October 15, 2020
    • erotte
      erotte Thanks,

      CAS-133764-M3S9P1
      CAS-133763-H0N3Q0
      • October 15, 2020
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