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299,780 members
183,557 posts
  • New
    mckaynj1
    Newcomer - Level 1
    2022-09-09

    Can I determine when my V22 was made via the serial number?

    0 4
    • mckaynj1
      ChrisEdwards1 Hi mckaynj1, yes it is possible to use the serial number to determine the date of manufacture. The first 4 numerical digits will be the date code, in this instance 1401. The first 2 numbers will represent the year of manufacture and the remaining two the month of manufacture. With this in mind your V22 would have been made in January of 2014.
      • Sep 9
  • New
    Triode0
    Newcomer - Level 1
    2022-08-24

    Hello,

    It's Jose from Thermion. I'm trying to reach coolaudio directly via email for months to get V1000 and V4220 ICs. I've been able to buy from stockists so far, but I'm very worried your products are not going to be available easily in the future for our products. I will be forced to move to other IC solutions if I can't get answers from you directly.

    Please, get back to me asap.

    read more...
    0 2
  • New
    DarnSue
    Newcomer - Level 1
    2022-04-01

    Is there a way to contact Bugera customer service? I am awaiting a part. I had been communicating with

    Matt Smith
    Customer Quality Service Specialist | MUSIC Tribe US

    but havent had a reply to my emails since Jan 31st.

    My case is showing as "resolved" on Music Tribe but it isn't resolved.

    Case No: CAS-516689-P2C8V4 CRM:0120000263832

    Can someone else please contact me or ask Matt to reply? Help please ...

    read more...
    0 20
    • DarnSue
      WilliamR I have Reached out for someone to contact you ASAP.
      • Apr 1
    • DarnSue
      DarnSue Hi William, I still havent heard back from anyone, so I opened a new ticket. Hopefully that will work.
      • Apr 28
      • Case No: CAS-516689-P2C8V4 CRM:0120000263832
        PedroRodrigues Hi DarnSue, thank you for your post, we are sorry for this situation, can you please confirm if you are still waiting to be contacted? Thank you
        • May 19
    • DarnSue
      DarnSue Can someone please get back to me? It's been 8 months since Matt Smith said he would ship parts.
      • Aug 15
  • New
    willkelly
    Newcomer - Level 2
    2021-12-15

    I have a Bugera 333XL that makes a loud buzz or what I call "RRRRIIIPP" sound every time the power is shut off. 

    Has anyone heard this before? Is ther a fix for it?

    0 29
    • willkelly
      Midiman50 HI THERE, TRY THIS, PUT THE AMP IN STANDBY FOR ABOUT 30 SEC THEN TURN IT OFF - THIS IS HOW I SHUT DOWN MY 333XL AMP AND NO ISSUE, IF I DONT AND TURN OFF STANDBY AND POWER AT THE SAME TIME IT DOES THE SAME THING YOURS DOES.
      • Jan 5
    • willkelly
      PedroRodrigues Hi willkelly In this case I would suggest to disconnect any cables connected to your Bugera 333XL and only leave your power cord and then power off, please confirm that your Amp is connected directly to a wall socket. If you still identified the issue reported I would then suggest to follow the link below to submit an assistance request directly to our Tech Support Team: https://community.musictribe.com/pages/create-new-ticket?type=Technical%20Support&brand=Bugera Thank you
      • Jun 21
    • willkelly
      LUCASCOSTA indico a leitura do manual antes de usar, essa forma que está desligando o amplificador vai danificar ele e as valvulas com um tempo. No meu bugera 333 desligo stand by, aguardo 1 minuto e desligo o power, é o que o manual ensina
      • Aug 9
  • New
    Meerkat2022
    Newcomer - Level 1
    2022-05-03

    Hi there! I bought a 1990 infinium new a few months ago. 

    Still has the factory tubes. Today after half hour of use, in red channel output lost all bass and gain. The sound was really bad and thin. Immediately i checked the green channel, and with the gain at 5 and volume at 7 it was super quiet. 

    All infinium LEDs are off so i guess I don't have any power tubes broken. Is there something wrong with the preamp tubes?

     

    What are my options here? Thanks

    read more...
    0 10
    • Meerkat2022
      Nigel67 Hi Meerkat2022. Please submit a technical support ticket and we will be able to help you further and if the unit is found to be faulty, advise you about getting the unit repaired as if you purchased it brand new just a few months ago it should still be under warranty. To submit a ticket, this can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Technical Support tab. Many thanks
      • May 3
    • Meerkat2022
      DroneShotFPV My 1990 Infinium(bought off Amazon) did the same sort of thing. I got decent sound / volume, but it was NOWHERE near what a 100 watt Tube amp should be.. I have owned several, and know for a fact that it wasn't even a 3rd of the other 100 watt amps I have owned or played were.. So.... naturally I did what I always do, troubleshoot... I discovered that my tubes needed to be reseated. I pulled ALL my Valves out, and gently put them all back, 1 at a time, verifying perfect seating of the valves. Once I was done, I cranked her up, tried again, and nearly went completely deaf... I suggest trying the same thing IF you are comfortable pulling your Valves / Tubes out and re-installing them.
      • Jul 26
  • New
    bsmith2173
    Newcomer - Level 1
    2022-07-15

    I just registered my bugera 333xl infinium today . I originally ordered it back in Dec. of 2021 but since it was back ordered it didnt ship until July 6th 2022. After registering it today i get an email from you guys saying its not covered under extended warranty since its been longer than 90 days . I just received it last Saturday. You guys suck 

    read more...
    1 20
    • bsmith2173
      WilliamR Hello Brian, WIlliam from musictribe here. COuld you give me your case number so that I can look into this for you?
      • Jul 14
      • You guys are a joke with warranty
        RickRossBell Hey, are you also able to help get knobs? No one at TCE is willing to do anything to help get knobs. You're the 3rd triber I've reached out to. Nothing so far.
        • 1
        • ·
        • Jul 22
  • New
    Heb60
    Newcomer - Level 1
    2021-12-19

    Clean channel works fine. Dirty channel works but at very low volume. There are zero repair shops anywhere near me. Thoughts?

    0 17
  • New
    hdnyc2003
    Newcomer - Level 1
    2022-03-20

    my bugera 1990 infinium led lights turn on and off, it's like if the amp is checking the tubes  also I noticed the power tubes are glowing a slight blue color  is this normal, the tubes are the original bugera tubes that came with the amp 

    0 29
    • hdnyc2003
      hdnyc2003 Can anyone please answer my question
      • Mar 22
    • hdnyc2003
      PedroRodrigues Hi hdnyc2003, thank you for your post, when an output valve requires replacement, the valve’s matching LED will light permanently, please confirm if this is the case and replace the vacuum tube.
      When it comes to your second question a tube that is glowing blue is often wrongly perceived as a defect, however, it’s really just a side effect of a power tube, a fluorescent glow in the blue spectrum.
      The tube is fine, it actually indicates that the vacuum inside the tube is very good, which is what allows this phenomenon to occur.
      It will not have any effect on the performance or tone of the amp. For more details on this please check the pic below.

      Thank you
      • Apr 30
    • hdnyc2003
      Mickrat Hi we’re can I purchase a bugera BXD15A I can’t find any one with them in stock
      • Jun 17
  • New
    chrisbliss7
    Newcomer - Level 1
    2022-05-01

    Hey, when will this head be available to the public again?? I'd like to buy it on Sweetwater

    0 16
    • chrisbliss7
      NicJonesMT Hi Chris. Unfortunately we cannot provide any information on availability or pricing.
      Your best option would be to contact Sweetwater directly to see if they can provide an ETA on when they will receive stock.
      Alternatively you can find a full list of our resellers at the following link:

      https://www.bugera-amps.com/buy.html?isoCode=US&type=STORE
      • May 3
    • chrisbliss7
      chrisbliss7 Yes I followed the link and no no one has it. I ordered the last possible one on Amazon because they did say they had one in stock now they're saying that it's unavailable or they can't find it. I just want to know what's up at the Factory are they done making amps? Is Bugera going out of business?
      • May 17
      • Bugera V55HD
        PedroRodrigues Hi chrisbliss7, thank you for your post, please ponder that this is unrelated to the fact that "Bugera going out of business?" is more related to stock management from the resellers and shipping issues that all manufactures face on a post-pandemic work. From what I'm aware Sweetwater allows a pre- reservation. Sorry I couldn't help more.
        • Jun 27
  • New
    fabien1974
    Newcomer - Level 1
    2022-05-06

    Hi, ik have a Bugera V5 for a couple of weeks.  last week when i switched it on, the front light keeps on blinking and the amp doesn't do anything anymore excepting for the bllinking light.

    Please help ! :-)

    1 53
    • fabien1974
      Dale_M Sorry to hear of this, it sounds like the internal PSU is dying, if this is brand new and within 30 days you would be quicker to go back to the seller, if you are outside this period please go to the above Support tab and select a Service ticket for submission
      • May 6
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