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  • New
    BobBaker
    Newcomer - Level 1
    2021-08-04

    This was a ticket I created about my device on the 2nd time I used it:

    Ticket Number: CAS-475735-J7Z1F7

    Harmony G-XT

    I have had the device for several years and had only used it once. I took it out to start using it and i didn't look at the manual before I connected the mic in and out and the guitar in and through and of course the unit was on, and I did see the warning not to connect the mic with the unit powered up, but only after I did it. I have the sound of the mic in my recorder and I have the sound of the guitar, but no effects or harmonies are heard. All the buttons and lights are working, I did a hard factory reset and also updated my firmware. Nothing I have tried gets the processing back. I have read all the Music tribe conversations and nothing has been said about my problem. is there a solution to reset the unit or is it now just a useless doorstop?

    Ticket Info
    Name:
    Bob Baker
    Type:
    Technical Support
    Last Modified:
     
    Their response (and they indicated it was resolved) was to call a partner for repair. I am not going to take this obviously defective or damaged by me product and pay a fee for them to tell me whats wrong with it. A simple answer was all I was looking for: i.e. "Yes you can reboot the system by...", or "no, you've burned out a component by plugging in the mic while it was powered", but they kicked the can down the road and told me it was resolved. Blah. 
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    0 8
    • BobBaker
      DavidKnighton Hello BobBaker,
      Sorry to hear your less than stellar experience. I will ask the TC Helicon team if any reset or additional troubleshooting can be done with your product.
      • Wed at 3:12 PM
    • BobBaker
      DavidKnighton Hello Bob,
      Have you tried this troubleshooting excerpt from the owner's manual? My FX level is up but the sound is still dryo You’re likely set to the Off FX style. Press the FXbutton to activate and cycle through the FX styles.
      • Wed at 3:41 PM
    • BobBaker
      kiskadar69 Try recalibrating the Harmony-G XT knobs:
      1. Hold down Manual button and the right footswitch labeled "On" during power up. The FX button will be lit indicating the start of calibrating Guitar knob. Turn the Guitar knob all the way to its minimum position and press the FX button once. FX button should start to flash. Next, turn the Guitar knob all the way to its maximum position and press the FX button once. The FX button LED will now become solid indicating that Guitar knob has been calibrated correctly.
      2. The "Voice 1" button will be lit indicating the start of calibrating FX knob. Turn the FX knob all the way to its minimum position and press the "Voice 1" button once. "Voice 1" button should start to flash. Next, turn the FX knob all the way to its maximum position and press the "Voice 1" button once. The "Voice 1" button LED will now become solid indicating that FX knob has been calibrated correctly.
      3. The "Voice 2" button will be lit indicating the start of calibrating Harmony knob. Turn the Harmony knob all the way to its minimum position and press the "Voice 2" button once. "Voice 2" button should start to flash. Next, turn the Harmony knob all the way to its maximum position and press the "Voice 2" button once. The "Voice 2" button LED will now become solid indicating that Harmony knob has been calibrated correctly. The unit will now reboot into normal mode. Done.
      • 14 hours ago
    • BobBaker
      BobBaker

      It did work this time with just the mic plugged in. Later tonight I will try with the guitar and if everything works as it should I will be happy. Thanks. And as I said, I did do this recalibration when it stopped working as I had seen it in another thread. But it didn't work that time.

      • 49 minutes ago
  • New
    MikeMuellerleile
    Newcomer - Level 1
    2021-07-06

    Will the VL3X detect the harmony key from a loaded backing track? If so, what setting does the harmony setting need to be on (i.e natural play, scale, etc.)? 

    0 22
    • MikeMuellerleile
      MikeMuellerleile Wow, every question answered except for mine.
      • Jul 9
    • MikeMuellerleile
      PedroRodrigues Hi MikeMuellerleile please consider that the VL3X can detect harmony key from the Guitar input/MIDI or USB port/Aux input/RoomSense microphones but not form the from a loaded backing track but it will provide the user with information of the key present on the the files loaded. Thank you
      • Wed at 2:27 AM
  • New
    adiecidue
    Newcomer - Level 1
    2021-07-06

    Is it possible to have the harmonies key off of what I am playing on the piano?  When I plug the piano into the Aux-In and go into Setup, I have Roomsense set to "Ambient/Auto", it tells me to "Unplug Aux".  What am I doing wrong?

    0 33
    • adiecidue
      PedroRodrigues Hi adiecidue Please consider that when an input is detected on the Aux-In, the unit will use this signal to figure out Key/Scale information.
      When you set up the unit in RoomSense mode using the AMBIENT/AUTO setting this will also listen to musical information from the surrounding environment, form a single instrument to a whole band will work to determine the KEY/ SCALE for harmony/hardtune.
      Unfortunately, will not be possible to have both methods to collect Key/Scale information at the same time on this unit and the preference will always falls on using the two onboard RoomSense microphones for this function function. In this case would suggest to use the RoomSense mode Thank you
      • Wed at 12:56 AM
  • New
    BertiThierry
    Contributor - Level 1
    2021-08-03

    Bonjour.

    J'ai un VoiceLive 3 (pas un VoiceLive 3x) et je m'apprête à acheter une pédale BeatBuddy afin d'avoir le looper du VoiceLive 3 synchronisé avec la boite à rythme BeatBuddy (dernière version)

    L'Utilisation du looper de VoiceLive 3 avec une pédale BeatBuddy est-elle possible ?

    Certains disent que oui, d'autres disent que non.

    Merci

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    0 4
  • New
    giuliamutti1
    Newcomer - Level 1
    2021-08-02

    Usando il mio tc helicon mi sono accorta che improvvisamente fa emettere alla tastiera collegata via midi uni strano e fastidioso suono. Ho sostituito più volte il cavo midi ma il problema lo risolvo solo spegnendo e riaccendendo il dispositivo. 

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    0 5
    • giuliamutti1
      PedroRodrigues Ciao giuliamutti1 Grazie per il tuo contatto, considera che in questo caso suggerirei di collegare la tua unità a un computer con installato VOICESUPPORT 2 e provare ad aggiornare la tua unità.
      Tieni presente che Perform-VE risponde alle informazioni di Control Change (CC), Program Change (PC) e MIDI Tempo ma non MIDI Clock.
      Potrebbe essere utile eseguire il ripristino dell'unità alle impostazioni di fabbrica, tenendo premuti i pulsanti DOUBLE e HARDTUNE durante l'accensione.
      • Tue at 12:57 AM
  • New
    Scootierabbit63
    Newcomer - Level 2
    2021-08-02

    Hello everyone,

    I have a question about the Voicelive3 Extreme sd storage. Is it possible to replace the sd card that came with the unit with one that has more storage space? I've had my Voicelive3 Extreme since it came out in 2016 and I mainly use it for harmonies and it's backing tracks feature. I'm to the point now that I've run out of space on the unit because I'm always adding new songs for my live performances. I don't do any looping at all on it. Just vocal harmony and backing tracks.

    Thanks!

     

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    0 8
    • Scootierabbit63
      PedroRodrigues Hi Scootierabbit63 please consider that unfortunately that will not be possible and the 16 GB size is fixed for this unit.
      Any other type of intervention will automatically disqualify this unit of any supported. Thank you
      • Tue at 12:44 AM
  • New
    sabretoothfly
    Newcomer - Level 1
    2021-08-02

    Hi there,

    I recently purchased a Harmony GXT and it seems that the FX and Harmony volumes are stuck on max, the knobs used to dial in each don't appear to have any effect. It also seems like the note I sing is taken out of the mix when the harmonies are activated, so you only hear the harmonies and not the original note, but this may be a cause of the harmonies being stuck at max volume drowning out the original. Its hard to tell when I'm singing the note I'm trying to hear! Is this a common problem with an easy fix or should I look to return the pedal? 

    The pedal is secondhand but reportedly unused and looks to be in mint condition.

    Thanks! 

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    0 6
    • sabretoothfly
      Nigel67 Hi sabretoothfly. I would advise performing a factory reset on the unit and then upgrade it to the latest software version using Voicesupport. To restore the factory settings of the TC Helicon VoiceTone Harmony-G XT, you must power on while simultaneously holding the MANUAL and VOICE 2 buttons. The Factory Reset procedure is then complete. Then download Voicesupport and upgrade the unit. If this doesn't work, then you may have to return the unit.
      • Mon at 9:32 AM
      • TC Helicon Voicelive Harmony G XT
        sabretoothfly Thanks Nigel, I tried the factory reset with no luck. I have just noticed that the CD that is meant to come with the unit (which I believe is used for downloading software updates, via voicesupport?) is missing. Is there a way of downloading without that CD do you know?
        • Mon at 9:53 AM
      • TC Helicon Voicelive Harmony G XT
        kiskadar69 A firmware update is not the answer to your problem.
        To update the firmware, you need to download VoiceSupport 2:

        https://www.tc-helicon.com/Categories/Tchelicon/Vocal/Apps/VOICESUPPORT-2/p/P0CMP

        After a firmware update, it is always recommended to calibrate the Harmony-G XT potentiometers (as described).
        • Mon at 12:57 PM
    • sabretoothfly
      kiskadar69 Try recalibrating the Harmony-G XT knobs:
      1. Hold down Manual button and the right footswitch labeled "On" during power up. The FX button will be lit indicating the start of calibrating Guitar knob. Turn the Guitar knob all the way to its minimum position and press the FX button once. FX button should start to flash. Next, turn the Guitar knob all the way to its maximum position and press the FX button once. The FX button LED will now become solid indicating that Guitar knob has been calibrated correctly.
      2. The "Voice 1" button will be lit indicating the start of calibrating FX knob. Turn the FX knob all the way to its minimum position and press the "Voice 1" button once. "Voice 1" button should start to flash. Next, turn the FX knob all the way to its maximum position and press the "Voice 1" button once. The "Voice 1" button LED will now become solid indicating that FX knob has been calibrated correctly.
      3. The "Voice 2" button will be lit indicating the start of calibrating Harmony knob. Turn the Harmony knob all the way to its minimum position and press the "Voice 2" button once. "Voice 2" button should start to flash. Next, turn the Harmony knob all the way to its maximum position and press the "Voice 2" button once. The "Voice 2" button LED will now become solid indicating that Harmony knob has been calibrated correctly. The unit will now reboot into normal mode. Done.
      • Mon at 12:42 PM
      • TC Helicon Voicelive Harmony G XT
        sabretoothfly Amazing, I'll give this a go with my fingers crossed. Thanks very much!
        • Mon at 1:43 PM
      • TC Helicon Voicelive Harmony G XT
        sabretoothfly This solved the issue I was having. You're a star! Thanks again
        • Mon at 3:08 PM
      • TC Helicon Voicelive Harmony G XT
        kiskadar69 I'm glad I could help.
        • Mon at 11:31 PM
  • New
    Jlennon1940
    Newcomer - Level 1
    2021-08-02

    What Tc Helicon Voicelive factory preset is close to TC Helicon Duplicator Vocal Effects Stompbox please?

    I get confused with all the strange pre set names. I am wanting to create John Lennon style of double tracking sound.

    thanks John

     

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    0 7
    • Jlennon1940
      PedroRodrigues Hi Jlennon1940 I would suggest to check the following Tc Helicon Voicelive factory preset:
      Hit doubling
      Double down
      Double up
      Lower double
      Pop duo
      I hope this helps
      Thank you
      • Mon at 1:34 AM
  • New
    Pedalsteel
    Newcomer - Level 1
    2021-07-15

    Hi there!

     

    Yesterday I experienced a failure on my Voicelive 3 extreme just before I started my gig (Bummer!)

    The unit starts booting, the sofware loads, but then it just reboots again. This continues non-stop in a never ending loop.

    I have managed to upgrade it now using the maintenance-boot (pressing the switch inside the headphone-jack while powering up). I then installed the newest firmware (Version: 2.2.0 Build 336). The problem still persists, though. It boots - shortly displays a white-screen and then goes into the same boot-loop. It does come up with the splash-screen with yhe firmware-version (2.2.0 Build 336), so it seems the firmware upgrade has worked. After the ffirmware upgrade it  did come up with an error-message:

    THE FOLLOWING SUNSYSTEM FAILED: AUR TOUCH

    ERROR CODE: 2008000

     

    The unit was unresponsive after this, but after a power-cycle it goes back into the "eternal boot-loop" again - although displaying the updated firmware version.

     

    Anyone have a fix for this?

     

    Best regards!

     

    read more...
    0 14
    • Pedalsteel
      WilliamR Hello, William from musictribe here. Please click on the support link above and open a tech support ticket so that one of our specialists can get this sorted for you as soon as possible.
      • Jul 15
    • Pedalsteel
      criszen could you solve the problem? I had a kind of the same issue. Yesterday I had a white screen on startup (glad i could manage to play my gig with another pedal) and I found a youtube video to fix it. I open my voicelive extreme, unistal the sdcard, clean it with my t-shirt and put it back. Then I turned on the VL3 and the second time I had that ERROR CODE: 2008000. After turning off again it disappeared. There's a youtube video about it but it's in Russian. He opened his vlive, touched some contacts and close it back and then it was working
      • Jul 24
    • Pedalsteel
      WilliamR

      Hello, The support link is on the top of the page next to brands.

      • Jul 27
    • Pedalsteel
      PedroRodrigues Hi Pedalsteel this error message happens if the protective film is not removed from the unit.
      The film used to protect the display through manufacturing is not designed to be left on the device. It can actually hold a charge that will confuse the touch portion of the unit.
      Removing the films solves the issue. I hope this helps . Thank you
      • Aug 1
    • Pedalsteel
      Pedalsteel

      @WilliamR - Thank you, I have submitted a case to tech-support.

      • Aug 1
  • New
    kharlitos
    Newcomer - Level 2
    2021-07-18

    Does anybody using the VL3X for recording in studio? I am using this to record my vocals output to Logic for post processing. Wondering if you guys can share your settings or workflow for recording. Thanks

    0 24
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