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  • New
    Contributor - Level 2

    Hi. What's the latest firmware and how can I update if necessary?


    Is the switch 6 compatible with the Voicelive Play?



    0 8
    • RolandFantom
      kiskadar69 I do not know the latest firmware version of VoiceLive Play (blue). You can upgrade with VoiceSupport 2:

      1. VoiceLive Play (=blue): not compatible with Switch-6.
      2. VoiceLive Play GTX (=white): not compatible with Switch-6.
      3. Play Acoustic (=black): compatible with Switch-6 (if you cannot select Switch-6 in the menu, a firmware update is required).
      4. Play Electric (=grey): compatible with Switch-6 (if you cannot select Switch-6 in the menu, a firmware update is required).
      • Wed at 10:31 AM
  • New
    Newcomer - Level 1

    I found a similar thread on your website, but when I went to the link of the solution it said the information was no longer available.  I have a voicelive touch 2 and have the blue screen of death.  When I connect it to VoiceSupport 2, it says it's already connected to another device.  I'm somewhat computer savy, but not enough to know how to execute files from internet onto the VoiceSupport 2 software.  Can you provide a step by step solution for this blue screen of death?

    0 4
  • New
    Newcomer - Level 1

    Hi guys! Could anyone tell me if the PC software for the TC-Helicon Voicelive Play would also run on Linux?

    I'm about to update my laptop's OS and would like to try Linux, but I'm afraid that the software may not run or work properly; does anyone know? 

    Thanks in advance for your help.

    0 6
  • New
    Contributor - Level 2

    I cannot find one of these anywhere - and I have a need for a battery operated vocal pedal.

    Does anyone know if they have been discontinued or a victim of parts supply?


    0 3
    • DennisMilsom
      ChrisEdwards1 Hi DennisMilsom, the Mic Mechanic 2 has not been discontinued and is still available from any of our Super Partners. Please contact your local Super Partner directly for further advise on when they are next expecting stock.

      The link below will redirect you to a list of our global Super Partners, please use the drop down menu to select your region:
      • Nov 27
  • New
    Newcomer - Level 1

    I turn it on and the guitar works but no vocal sound. Tried to see if a firmware update would work but I can download the update but i wont open to install.... frustrating. 

    0 2
    • Ehoard
      ChrisEdwards1 Hi Ehoard, firmware updates for the Harmony-G XT are done via the Voicesupport 2 application. Is this the software you are using and are you using it on a MAC?

      If so and you are recieving a message regarding the app being from an unidentified developer please run through the below instructions:

      1. Open System Preferences.
      2. Go to the Security & Privacy tab.
      3. Click on the lock and enter your password so you can make changes.
      4. Change the setting for ‘Allow apps downloaded from’ to ‘App Store and identified developers’ from just App Store.
      • Nov 27
  • New
    Newcomer - Level 2

    What could it be?  

    0 3
    • Doorslams
      NicJonesMT Hi Doorslams.
      Can you please click support at the top of the page submit a technical support ticket.
      • Nov 25
  • New
    Newcomer - Level 1


    I have a C1, but it doesn't appear to be working. Got the mic going to Mic and the out to a PA. Whilst my voice is going through, the led in the top right isn't coming on to indicate a received signal. None of the dials are having an effect on my voice, and there is a lot of noise in the signal. Have updated to the latest firmware and have tried various XLRs. What am I missing?



    0 1
    • thedrewster1
      ChrisEdwards1 Hi thedrewster, if you are powering the C1 with a third-party power supply could you please just check the specifications match correctly? The required power supply for the C1 should be 12V DC 400mA with a centre negative polarity.
      Even if one of these do not match it could cause the C1 to operate/function incorrectly.

      You not you have also tried a different XLR Cable but if you have not yet done so could you please try a different microphone or test this directly with the PA to ensure the mic is not faulty?

      If upon doing the above the issue remains could you please go to the "Support" tab at the top of the page and submit a Customer Support ticket for further assistance.
      • Nov 23
  • New
    Newcomer - Level 1
    Hi everyone. 
    I'm a newbie with my VoiceLive Play (VLP) and have a question.
    When I'm using the harmony's effect, in the advanced settings, I can select the type of scales that I need.
    It range from Major1 to major3 and from Minor1 to Minor3.
    Does anyone knows what this scales stand for in music theory and how (and if) it's related with mode (and if so, which one).
    Thank you for your help.
    0 10
    • gsaunier
      PedroRodrigues Hi gsaunier, thank you for your post, I will try my best to reply to your questions and provide you with the most information possible.
      As you mentioned above on your post, on the Menu Effects- Harmony Scale - If the Key is set manually (not AUTO), the advanced menu will allow you set the Scale associated with the Key.
      As you pointed out there are 6 settings you can choose from:
      1. MAJOR 1
      2. MAJOR 2
      3. MAJOR 3
      4. MINOR 1
      5. MINOR 2
      6. MINOR 3
      Please see the image below:
      • Nov 17
  • New
    Newcomer - Level 1

    Hi, I have Voicelive play by TC Helicon. I've used it for live performances but one day when I plugged it in my mic channel on main mixer started to pitch. So there was just really high sound and nothing else. But the funny thing is when I've tried it at home with my headphones everything was working fine. So, the problem is only when I put it on speakers. 
    Can you please somehow find the solution? Thank you :)

    0 3
    • MichaelMusic13
      PedroRodrigues Hi MichaelMusic13, thank you for your post, please bear in mind that the VOICELIVE PLAY offers the following settings for the OUTPUT:

      1 . STEREO – XLR outputs receive a stereo mix of all voices and other Inputs.

      2 . MONO – A MONO full-mix signal is on the LEFT and a DRY vocal is on the RIGHT.
      Any Tone and Pitch Cor Amt settings from the Setup menu are included on the RIGHT DRY channel.

      3 . DUAL MONO - A MONO effected voice signal (all voices) is on the LEFT and AUX is on the RIGHT.
      This is great for sending music to one channel of a PA and Vocals to another, especially in a Karaoke situation.
      Vocal Cancel – Attempts to remove the vocals from a piece of music.

      There are two settings:

      1 . OFF – No processing is performed on the aux input .
      2 . ON – Processing occurs to attempt to remove lead vocals from a piece of music .
      This process can create “Karaoke” style music for you to sing along to, including key information for harmony generation.
      The processing capability can vary quite a bit from song to song, depend- ing on the way the song was originally mixed .

      Lead Mute – Mutes the Lead vocal and only outputs processed signals .

      There are two settings:

      1 . OFF – Lead vocals are routed to the main mix .
      2 . ON – Lead vocals are removed from the main mix .

      Digital Out Level – Controls the USB output level .

      Headphone Lim – Controls the level at which the headphone output limiter engages.
      Levels closer to 0db allow for louder headphone output levels.
      Please confirm that you have correctly configured your unit’s output for the set up profile you require.

      I hope this helps.

      Thank you
      • Nov 16
  • New
    Newcomer - Level 1

    My new Play Acoustic just arrived.

    Plugged it in, and plugged in a Rode NT-1 mic and acoustic-electric guitar.

    The Voice output is beautiful.

    Guitar sounds horrible... like a rumbling, broken speaker, plus some kind of sci-fi phaser sound going on (with and without the guitar being plugged-in).

    Part of the problem seems to be the actual guitar sound from the acoustic guitar is picked up by the microphone and it is freaking out.

    What do I need to do?

    I'm ready to send it back to Amazon.

    0 3
    • dbrienza
      PedroRodrigues Hi dbrienza, thank you for your post, to be possible to assist you on this matter with more tools I wold suggest to submit an assistance request directly to our Tech Support Team by following the link below: Thank you
      • Nov 16
    • dbrienza

      I was hoping for advice. I can't be the only one with this problem.

      • Nov 16
      • HELP! Brand New - TC-Helicon Play Acoustic - Guitar is garbled!
        PedroRodrigues Hi dbrienza thank you for your reply, have you tried to set up the Output parameters for your Play Acoustic as you see below.

        The unit offers several parameters that you can set up on the output stage such as:

        1)-The Vocal/Guitar (DI) setting, with this setting, vocal and Aux signals are sent over one XLR connector, and guitar signals over the other XLR.

        2)- With the Stereo setting, a stereo mix of Vocal, Guitar and Aux signals is sent over both XLR outputs

        3)-With the Mono Setting all effected vocal and guitar sounds are sent via the left XLR output.
        Dry vocals, with Tone and pitch correction, if you have set the Pitch Cor Amt parameter on the Input page to a value other than zero, are sent via the right XLR output.

        The unit also offers on the outputs stage tools such as the Vocal cancelation function and the Lead Mute parameter.
        The first tool that attempts to remove the vocals from a piece of music while the second tool mutes the lead vocal and only output the processed signals.

        1)- With the Off setting/ On setting
        When it’s on “Off set mode” no processing is performed on the Aux input signal.
        When it’s on “On setting mode”, Play Acoustic will attempt to remove lead vocals from a piece of music.
        This will create “Karaoke” style music for you to sing along to, including key information for harmony generation.

        2)- With the Off setting/ On setting
        When the Lead Mute parameter has the “Off setting” activated Lead Vocals are routed to the main mix.
        When the Lead Mute parameter has the “On setting” activated Lead vocals are removed from the main mix.

        I hope this clarifies the options you have available to configure your unit and how you must set it up to reflect your creative intentions.
        For a more in-depth information on how to set up your unit please follow the link below to access the full guide and all the resources available for your PLAY ACOUSTIC.

        Thank you
        • Mon at 12:59 AM
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