My TC Helicon Play Acoustic is ON with blank blue screen. I tried "Factory Reset", it did not work. I tried to do it using Voice Support 2 app (MacOS), also no success. The app showed pop-up warning that "another app is using the unit". I have searched far and wide throughout my Mac system and there was no single app was using the unit (except Voice Support 2). 

I found this solution: https://www.sweetwater.com/sweetcare/articles/my-tc-helicon-voicelive-play-acoustic-is-only-showing-a-blue-screen/

I managed to download the Sysex Librarian as suggested in the article. But, I could not find the firmware: PlayAcoustic 1.0.04 BUILD21 MIDIOX.syx

I have searched everywhere, with no success. Not even in TC Helicon official site!!! (What a shame, Helicon!!! Why not simplify your whole customers support system?)

Please, anybody, help me! I need that firmware file to fix my unit.

Thanks in advance!

Hello, I have several troubles with my Tc Helicon Voivelive touch 2, one of them is I never ever could connect it to a firmware update, because it always appears a message saying My Voicelive Touch 2 is being used by another aplication. Ive done everything, reboot, quit all programs, turn on fist before the support program and viceversa, and tried in another computer, mac and PC. I really dont know what is going on. 

Anyway I want to update because I have problem with sync and slave midi with ableton or any other device. The metronom respects the DAW time and beat, but after several loop repetitions it starts loosing its sync and just goes all over the time without respecting the tempo... this is quite frustrating! 

Ive searched all over the internet with no solution, please HELP

Need help with understanding how to configure my Tc helicon Voicelive touch through my effects pedals and into the amp. 

I have guitar connected to the VLT input and output directly to amp works fine. Any other way I try VLT out to input in on pedals won't work

confused 

Hi,

I am new to tribe and joined up have just acquired as Behringer MS-1. I now realise that TC Helicon is part of the same group and I have been looking for support on an old (legacy/vintage...whatever) product that has had some issues ever since coming out of storage. I have a Voiceworks Plus but there seems to be no support for older products that I can find and very little on the web in general. Any suggestions on how/where to get support would be very helpful. Most other manufacturers that I have equipment from do a form of legacy support/advice, but I couldnt find anything on the site so far. 

Many thanks

Hi i have a problem,
when i set on Dual Mono output option, i can hear only the voice signal on right XLR and no guitar signal on left xlr.

I've tried and search any option in all menus and tabs but anything seems to resolve this. May be a bug???

Thanks for all helps.

Hi Guys,

When I tap on the TAP button to set my echo timing, the noise of my tapping is picked up by the mic (SM58).   

I've tried tapping *very* softly but the tapping noise is still passed through to the front of house system.

The mic and the Peform-VG are on the same mic stand.

Is there a work around that people use, eg a separate stand for the Perform-VG unit?   A better quality mic stand?   Any other ideas?

Thanks in advance

Phil

I switched from VLX3 extreme to an acoustic play.  The AUX output used to be on the vocal side of the XLR output.  On this acoustic play I have it set for vocal and guitar and it seems the AUX output is on the guitar side. Anyway to switch that?  I want to keep it Vocal on one channel and guitar on the other. But would like AUX to be on the vocal side