306,234 members
190,603 posts
  • New
    Newcomer - Level 1

    Can you plug an amplifier and use with this product ?

    1 20
    • OzarkTrail
      Giovany787 I have a driver issue with my goxlr mini no mater how many time i isnstalled the software always come with a drivers error and wont work can someone help me pls
      • Oct 21
      • TC Helicon Acoustic Play
        PedroRodrigues Hi Giovany787, when you require assistance please avoid replying to someone else's post and create your own post describing your issue. When it comes to your assisted request please send me via PM a picture of the driver error you are facing I will gladly send you the guidance to overcome it. Thank you
        • Nov 5
    • OzarkTrail
      PedroRodrigues Hi OzarkTrail, thank you for your post, please bare in mind that this unit the was designed to be connected to a MIXING DESK. For more information on the set up options for your TC Helicon Acoustic Play please follow the link below to access the manual for this unit. Thank you
      • Nov 5
  • New
    Newcomer - Level 1

    Is there a way to connect these vocal processors using usb midi or bluetooth to 5 pin midi in these vocal processors? Most new digital pianos doesnt has an old 5 pin MIDI.

    0 11
    • Robb80
      PedroRodrigues Hi Robb80, thank you for your post, I would suggest following the link below to access the TC HELICON MAIN PAGE to allow you to check the product page for each unit you have stated above where you will find all the set up information you require. I hope this helps. Thank you
      • Nov 2
    • Robb80
      kiskadar69 These come to mind:

      1st solution: If your keyboard doesn't have DIN MIDI Out and you don't want to use a computer, you'll probably need a USB MIDI Host (MIDI USB Host).

      2nd solution: If your keyboard doesn't have DIN MIDI Out and you are using a computer, you will need to connect both the keyboard and harmony processor to the computer using their respective USB cables and run a program that will forward all MIDI data from a selected MIDI port to another selected MIDI port. For example:

      3rd solution: if you can free up one hand while playing the keyboard, get a cheap 2-octave MIDI keyboard with a DIN MIDI Out and connect it to the voice processor DIN MIDI In using a MIDI cable.
      • Nov 2
  • New
    Newcomer - Level 1

    I have a cracked LCD screen on my Voicelive touch 2. I've contacted all 7 service centers that are listed on this site but none have the replacement LCD screen for this unit. Does anyone know of a supplier or service center where I can get the screen fixed? Any help would be very much appreciated. THANK YOU!

    My ticket number is: CAS-631089-N5Z0N6 

    0 10
    • Reeaum
      Reeaum If I could just get the replacement LCD part, it shouldn’t be too hard to find a repair shop to install it.
      • Nov 1
    • Reeaum
      Dale_M I will escalate the ticket to the relevant team.
      • Nov 2
    • Reeaum
      Reeaum THANK YOU Dale_M!!!
      • Nov 2
  • New
    Newcomer - Level 1


    I recently purchased a VoiceLive 3 Extreme and I'm really loving it! I use the VL3X for both my main vocals and the click/backing track for my band. Uploading a click/backing track to the device was easy and works quite well, no complaints there, but I'd really like a better way to record effect/step changes for these tracks than manually pressing buttons at exactly the right time. It would be great if you guys facilitated one of the following features:

    - Start/stop backing track recorder via MIDI: This allows people to sync up the VL3X with their DAW, insert the VL3X's MIDI commands into their timeline, and just record the sequence by playing back the song on their DAW.

    - Share the specification or even tools so people can create/modify .vl3pkg files directly on their PC.

    - Any other way to allow for detailed programming of VL3X performances...



    0 16
    • wouterroos
      WilliamR Hello, Please click on the support link above and create a tech support case. Someone will get in touch with you ASAP.
      • Oct 31
  • New
    Newcomer - Level 1

    I am purchasing the harmony v100.  How similar are the vocal and guitar effects to the acoustic play pedal?  I am wondering if the amp will be more limiting?

    1 74
    • Chappellj
      PedroRodrigues Hi Chappellj, thank you for your post, the Harmony V100 in a “swiss army knife Amp” that offers a huge number of tools divided on the two input channels available such as Voice channel with Adaptive Tone, Intelligent Anti-feedback, Pitch Correction, Harmony, Reverb and Delay.
      On the Guitar channel with BodyRez, Intelligent Anti-feedback, Tuner, Reverb, Delay, Chorus and a 3 band EQ.

      The PLAY ACOUSTIC is a great pedal and also offers BodyRez filtering and on-board EQ but the effects available on this unit are based on the TC Electronic HALL OF FAME REVERB, FLASHBACK DELAY and CORONA CHORUS pedals and DI for an acoustic guitar tone.
      In conclusion the similarities between the two units are on the BodyRez filtering, the board EQ and in the FX available.
      I would suggest checking a video guide about the V100 and also one about the PLAY ACOUSTIC, for both videos please see below:

      Harmony V100


      Thank you
      • November 8, 2021
    • Chappellj
      kenhaynes So based on above response the play acoustic has more premium features ? You called out the features of each product but unclear if the features that are on the v100 are similar ? Newer technology ? Hall of fame-flashback ? Those are on v100 ?
      • November 14, 2021
      • Harmony V100 similarities to acoustic play
        PedroRodrigues Hi kenhaynes effectively the play acoustic offers more features than the Harmony V100, the innovation on the Harmony V100 is the combination of some existing tools with a amp via two different XLR inputs for Guitar and Vocals. The Harmony V100 offers agongs other tools such as Harmony, Reverb and Delay but not as configurable as the tools present on the PLAY ACOUSTIC . Thank you
        • 1
        • ·
        • November 15, 2021
    • Chappellj
      Chappellj Now that I have used the V100 for a year, I can tell you that it is a one of a kind, seriously underrated piece of gear. On the rare occasions that I leave it at home, my vocals are not as crisp, and I definitely miss the harmonies. My guitar (Gibson J45 Studio with Shadow Electronics Pickup) just sounds better through this amp. Very natural and ultra clear. I always run out of the v100 sending vocals and guitar separately to 2 channels. It makes everything about my sound sweeter, and seems like it adds "air". I am extremely pleased and no longer find myself checking out acoustic amps when I visit guitar stores. I already have the holy grail of acoustic guitar amps.
      • Oct 27
  • New
    Newcomer - Level 1

    I have a tc helicon duplicator pedal and I put fresh batteries in it. After 2 songs the green batt light turns red and I have no sound. Tried a new set of fresh batts and same thing. Tried plugging it in with a 9v 500ma plug and get no power. So I currently have a colorful paper weight. Got a gig Saturday. Any help is greatly appreciated 

    0 4
    • Kill9
      PedroRodrigues Hi Kill9, thank you for your post, first please confirm that you are power your pedal via a POSITIVE CENTER NEGATIVE PSU that supplies 9 V / 670 mA. Please confirm that when powering this pedal via PSU you have removed the 4 x AA batteries. When it comes to Microphones, please ponder that you can use dynamic and condenser microphones, and Phantom power is always active on the Duplicator and will not affect dynamic mics. The output on this pedal must be connected to a mixing desk and not directly to a PA.
      For last I would suggest updating your pedal, for that please download VOICESUPPORT 2 by following the link below.
      I hope this helps
      Thank you
      • Oct 26
  • New
    Newcomer - Level 1

    These pedals are giving very noticeable buzz, alone or in series doesn't make any difference. I've tried changing power supplies (all completely isolated), changed input and output leads and even run it on battery power alone, so it's not a ground loop issue. It's just a really buzzy pedal that makes it almost unuseable. I've also tested this in different rooms and venues. I'm running a Shure SM58 into them, and have swapped that for a Rode M3, same result. Both mics straight into the PA give no buzz whatsoever. The buzz is definitely coming from the pedals themselves.  Need a solution please!

    0 20
    • PaddyO
      PedroRodrigues Hi PaddyO, thank you for your post, regarding the Critical Mass, please confirm that you have powered this pedal via a POSITIVE CENTER NEGATIVE PSU that supplies 9V / >300 mA.
      Please confirm that when powering this pedal via PSU you have removed the 4 x AA batteries.
      When it comes to Microphones, please confirm that you only use a dynamic microphone with this pedal and the output must be connected to a mixing desk and not directly to a PA.
      I would also suggest downloading VOICESUPPORT 2 by following the link below to update your pedal.

      When it comes to the MIC MECHANIC please confirm that you are power the pedal via a POSITIVE CENTER NEGATIVE PSU that supplies 9 V / 670 mA.
      Please confirm that when powering this pedal via PSU you have removed the 4 x AA batteries.
      When it comes to Microphones, please confirm that you only use a dynamic microphone with this pedal and the output must be connected to a mixing desk and not directly to a PA.
      In this case it may also be useful to perform a factory reset to your MIC MECHANIC, to restoring the factory presets in the Mic Mechanic, first you must download the VoiceSupport application via the link above.
      Then simply click the first preset in the list and SHIFT and click the last preset in VoiceSupport, and then press “Apply Changes” to start initialization of the program.
      This procedure will return all of the settings to the values when the Mic Mechanic was shipped from the factory.
      Do not use this function unless you are certain that you want to do this.

      I hope this helps.

      Thank you
      • Oct 26
      • Critical Mass and Mic Mechanic are both extremely noisy
        PaddyO Thanks for the quick reply. Can you please clarify what you mean by "POSITIVE CENTRE NEGATIVE PSU"? It's unclear whether you mean positive centre, or centre negative. I'm powering them with a standard centre-negative PSU, fully isolated. (And no batteries in either pedal.) The Shure mic is dynamic.
        • Oct 26
    • PaddyO
      PedroRodrigues Hi PaddyO, thank you for your reply, regarding your question you must use a POSITIVE CENTER NEGATIVE PSU ( as you see on the picture below) that supplies 9V / >300 mA.
      • Oct 26
  • New
    Newcomer - Level 1

    Does the TC Helicon 6 switch pedal work with the VoiceLive 2 ? 
    ???? thank you 

    0 9
    • Rock420
      kiskadar69 No. The pedal input on VoiceLive 2 is only for an expression pedal and can't be used with the Switch-6.
      • Oct 24
  • New
    Contributor - Level 2

    Anyone else seen this on their Voicelive 2? Sometimes when I start the unit with usb connected, the screen becomes distorted/garbled. What can be the issue? 


    It seems as if everything is working on the unit when this happems. But it is impossible to navigate and make changes in a meaningful way during this. 

    I haven't seen it happen without the usb connected. 

    0 15
    • markopetteri
      WilliamR This looks like a hardware issue that may need to be serviced. If you have already tried reinstalling the firmware in the voice support 2 app and this has not resolved the issue, please click the support link above and create a tech support ticket, and someone will get in contact with you ASAP.
      • Oct 16
  • New
    Newcomer - Level 1

    Hi all, 

    I have not been able to find any definitive instructions for midi program changes to link my VoiceLive 3 Extreme to my Widi Master. 

    Midi signals are definitely being sent by Bandhelper, confirmed by Midi Log. 

    The Widi Master is definitely receiving the Midi signal, confirmed by blinking LED. 

    The Widi Master also blinks when I press buttons on the VL so not a Widi Master issue. 

    Midi Wrench also confirms that the Midi signals are being sent and received by Widi Master. 

    The only thing left to really double check are the Midi Program Change Values I put in.

    I've only been able to find instructions on message boards and YouTube videos so it's a bit frustrating to be honest, and difficult to pinpoint what the issue could be. 

    Here's an example of what Midi signal I'm  sending to change the VL3X preset:

    EASY ON ME - Preset number 257.
    I therefore entered:
    BANK MSB 0
    BANK LSB 2
    I also tried 
    BANK MSB 000
    BANK LSB 002
    PROGRAM 000

    ... but the preset still doesn't change.

    Would appreciate any assistance with this! 

    A link to official instructions or a bunch of examples cos I'm out of ideas!

    Thanks very much.



    0 28
    • Jesuton5
      PedroRodrigues Hi Jesuton5, thank you for your post, please ponder that the MIDI implementation in VL3 is essentially the same as the VoiceLive 2…
      There can be up to 500 presets loaded into a VoiceLive 3, and it’s possible to navigate between these presets with an external controller sending MIDI Control Change (“CC”) and Program Change (“PC”) messages. The VoiceLive 3 can receive CC and PC messages via MIDI from sources like keyboards, footswitches, DAWs, and more. For the controlling device to send a MIDI message to VL3 it needs to be using the same MIDI channel as the VL3, typically this is channel 1 but you’re welcome to change it.
      Also make sure you aren’t misusing the MIDI input filters and ensure that the MIDI input is set to be either “USB” (for the USB-mini input) or “MIDI Ports” (for the 5-pin MIDI input) depending on how you're connecting. These settings can be changed in VL3’s “Setup” menu, on the “MIDI” tab.

      To change Presets via MIDI, first tell the VL3 which Bank to look in, then tell it which Preset in that Bank you want to change to.
      Bank select: To specify the desired bank, issue an LSB Bank select message (CC#32) with a value of 0-3.
      Preset Select: After specifying the Bank, issue a PC Preset select message with a value of 0-127.

      MSB LSB VL3Bank Program Change (PC) VL3 Preset #
      0 0 0 0-127 1-128
      0 1 1 0-127 129-256
      0 2 2 0-127 257-384
      0 3 3 0-115 385-500

      The internal number associated with a Preset isn’t exactly what you see on the VL3’s screen, they’re actually all off by 1. This is because internally the list of Presets actually starts at an index of 0. This means that 0 = Preset #1, 1 = Preset #2, 2 = Preset #3, etc. It’s like your presets are saved from 0-499 but are displayed as 1-500.

      There are 4 Banks in VL3, and each Bank contains 128 Presets. Therefore the Preset selection number that goes to VL3 needs to be between 1 and 128. So for a Preset above 128, you need to subtract the number of the first Preset in the same Bank to get the MIDI Program Change info.

      The 9-digit message for changing to a preset is in the format of:

      MSB LSB PC#
      Or, you can first send a CC#32 of the Bank you’re looking in, then a PC value of the Preset you want.
      Here are some examples:
      Preset #5 would be: 5 - 1 = 4
      000 000 004
      or CC#32 value 0, then PC 4
      Preset #100 would be: 100 - 1 = 99
      000 000 099
      or CC#32 value 0, then PC 99
      Preset #208 would be: 208 - 129 = 79 (because Preset #208 is in Bank 1, which starts at Preset #129)
      000 001 079
      or CC#32 value 1, then PC 79
      Preset 259 would be: 259 - 257 = 2
      000 002 002
      or CC#32 value 2, then PC 2
      Preset 322 would be: 322 - 257 = 65
      000 002 065
      or CC#32 value 2, then PC 65
      Preset 491 would be: 491 - 385 = 106
      000 003 106
      or CC#32 value 3, then PC 106
      Preset 500 would be: 500 - 385 = 115
      000 003 115
      or CC#32 value 3, then PC 115

      When you try to address a Preset that does not exist (either an empty spot or one outside the 1-500 range), there is no built-in warning system, VL3 just won’t do anything. So if you can see the “MIDI” indication on the VL3 appearing when you send commands, but are not getting the Preset to change, ensure you’re not referencing an empty or non-existent Preset location.

      If that all seems too complicated for you, consider using Steps instead of Presets. Steps are essentially Presets within a Preset, and you can have up to 10 Steps all in the same Preset. If your current Preset contains the Steps you’ll be using, it just takes a single CC message to choose your Step…
      CC 115 = Step
      Value represents Step Number, i.e. 1 = Step 1, 2 = Step 2, etc.
      So sending a CC#115 with a value of 2 will take you to the second Step in your current Preset.


      I hope this helps.

      Thank you
      • Sep 20
    • Jesuton5

      Hello Pedro, thanks for your response. Your message is a copy of one made by you elsewhere on this message board, and actually the only instructions I was able to find. This to say that I have yes attempted to follow these instructions but have not been able to make them work. Would you be so kind as to check the example I gave of preset 257 and show me what it should in fact be, and let me know where I'm going wrong? This is
      of course for Program Changes. As for the Command Changes alternative, there are only two fields to fill in on Bandhelper ('controller' and 'value') but your instructions above include three pieces of information, (eg CC#32, value 3, PC 115) so please clarify this also if possible please. Finally, I am unable to use steps as I have created individual presets for backing track playback, this is the basis of my show. Looking forward to hearing back from you. Thanks P.S As another user also alerted,the links at the end of your response no longer work. Best wishes

      • Sep 21
    • Jesuton5
      kiskadar69 @Jesuton5: read pages 151-152 of the TC-Helicon VoiceLive 3 Reference Manual. On the VoceLive 3 SETUP / MIDI tab: set the Source parameter, set the Input Channel to 1 (because I see that BandHelper sends on channel 1), and set the Input Filter parameter so that VoiceLive 3 filters out neither CC (Control Change) nor PC (Program Change) messages.
      I'm not familiar with the BandHelper program, but the messages it sends seem to be correct.
      • Sep 21
    • Jesuton5
      Jesuton5 Hi @kiskisdar69, thanks so much for your reply and for your suggestions! Yes I can confirm that I've definitely reviewed those pages. INPUT channel has always been set to 1. OUTPUT Channel is also set to 1, is this correct? I have also tested setting to 2. And yep, INPUT and OUTPUT Filters definitely set to NONE. Still no joy sadly.
      • Sep 21
    • Jesuton5
      kiskadar69 Jesuton5: test WIDI Master MIDI Out and VoiceLive 3 MIDI In separately. For testing, get a notebook/computer with a reliable USB-MIDI interface (or ask someone who has one).
      1. Connect the MIDI Out of the WIDI Master to the MIDI In of the notebook and monitor the MIDI messages coming into the notebook.
      2. Connect the MIDI Out of the notebook to the MIDI In of VoiceLive 3 and use the notebook to send Bank Select MSB, Bank Select LSB and Program Change messages.
      • Sep 22
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