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285,275 members
167,220 posts
  • New
    FletcherMWellma
    Contributor - Level 1
    2020-12-31

    Is voice support 2 compatible with big sur ?

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  • New
    CheyenneGoff
    Newcomer - Level 1
    2020-12-29

    I've opened 2 support tickets and have not gotten any return contact regarding the issue.  One ticket was inexplicably closed out as "problem solved".  I've tried calling TC helicon directly but, despite it being within the regular business hours, am told y automated message that I've reached them outside of regular business hours.  I just want to get my pedal fixed. The dial and 1 of the stomp switches has broken off just through normal use. I'm a regularly gigging musician and this pedal is a fixture for me. 

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    0 98
    • CheyenneGoff
      JacksonMace I agree with you ... I phoned as well and instead of connecting to a "real person" it went to dial tone. I'm a newcomer to Tribe but so far ... it's been frustrating. Just purchased a VoiceLive 3 so I sure hope the customer support will materialize from somewhere.
      • December 29, 2020
      • Play Acoustic Pedal
        ChrisEdwards1 Hi Jackson, if you have not yet done so I would recommend submitting a support ticket. This can be done by going to the support tab at the top of the page and scrolling down to the relevant are i.e. Service, Technical, Spare parts. If you do already have a case open could you please share with me your case number and I will investigate further.
        • December 29, 2020
      • Play Acoustic Pedal
        JacksonMace Thanks for the reply Chris. I was thinking that informational questions like mine didn't really require a support ticket. I kind of assumed those were more for repairs. I see someone else has replied to my question. It looks as if they searched the site and found someone else's questions that were similar to mine and then sent me the replies. Anyway thanks for getting back to me.
        • December 30, 2020
      • Play Acoustic Pedal
        JacksonMace Oh ..... and when I did look at a support ticket ... it requested a serial number. My question was being asked so that that I could decide whether or not to buy a Voicelive 2. So I couldn't proceed.
        • December 30, 2020
      • Play Acoustic Pedal
        ChrisEdwards1 Hi Jackson, I am glad to see your question was answered and please also accept my apologies I did not see your previous question. For future reference if you did require to get in touch with us via the ticketing system there is a Pre Sales section which will not request information such as serial number.
        • December 30, 2020
    • CheyenneGoff
      ChrisEdwards1 Hi Cheyenne, I hope you are well. Looking at our system I can see responses have been sent out on both of your cases and my colleagues dealing with them are currently awaiting a response. It is highly possible the responses could have routed to your spam or junk folders so I would recommend checking these locations. Please let me know if you cannot find them and I will ask for them to be resent.
      • December 29, 2020
      • Play Acoustic Pedal
        CheyenneGoff Chris, I have nothing in my spam/junk folder either....can you ensure the address is [email protected] and I will make sure to check back later today.
        • December 30, 2020
      • Play Acoustic Pedal
        ChrisEdwards1 Hi Cheyenne, thanks for getting back to me. I have double checked and they email address is correct, i will ask my colleague who has your case to resend this for you.
        • December 30, 2020
      • Play Acoustic Pedal
        CheyenneGoff Really strange...I'm getting nothing at that address. Not in junk, other or focused
        • December 30, 2020
      • Play Acoustic Pedal
        CheyenneGoff Perhaps if emails are not getting through, the musictribe messaging system could be used? As bars and restaurants (hopefully) open soon here in Michigan, I'd love to not miss a beat with my beloved PlayAcoustic.
        • December 30, 2020
      • Play Acoustic Pedal
        ChrisEdwards1 Hi Cheyenne, do you have a different email address I could have my colleague add to his response?
        • December 30, 2020
    • CheyenneGoff
      CheyenneGoff [email protected] is another one. I don't understand why I'm not getting email communications as I'm receiving notifications for responses to this message board...?
      • January 2, 2021
      • Play Acoustic Pedal
        ChrisEdwards1 Hi Cheyenne, I have asked the response to be resent to the email address on your account along with the new one provided. My only other thinking as to why the responses may not be reaching you is that your email provider is blocking them, this is just a guess at best though and I cannot fully confirm this is the cause. It may be worth trying to see if you can set approved accounts just in case this is the issue.
        • January 3, 2021
  • New
    OldManZero
    Newcomer - Level 1
    2020-12-02

    I recently came across a VoicePro rack unit and know that there was a 2.0 of the computer software (Vyzor) that was released for it in early 2009.  I can't seem to find a copy of it anywhere on the internet.  Additionally, there is zero mention of the VoicePro rack unit anywhere on TC-Helicon's site and no support documents are available.  

     

    Is there a way to get a copy of that software?  I know there were issues with an outsourced company (Psicraft) but they are also out of business and have no website or active links that host the software.  

     

    Any insight as to how this software may be acquired?  Thanks,

     

    - Marc

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    0 223
    • OldManZero
      PedroRodrigues Hi Marc, please follow the link below to access the Vyzor 2.0 for Mac and Win https://wsi.li/dl/Khpx6rhM44aQTmjcL/
      • December 3, 2020
      • Vyzor 2.0 Software for TC-Helicon VoicePro
        OldManZero Thank you, Pedro. However, this appears to be the TC Electronic G-System version of the software and not the TC-Helicon Voice System version which I need.
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        • December 3, 2020
      • Vyzor 2.0 Software for TC-Helicon VoicePro
        OldManZero
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        • December 3, 2020
      • Vyzor 2.0 Software for TC-Helicon VoicePro
        PedroRodrigues Hi Marc, I'm sorry, but unfortunately the VoicePro is a legacy for some time unit so its no easy to search for any resources for this unit. I will try to source it on your database . Thank you
        • December 4, 2020
      • Vyzor 2.0 Software for TC-Helicon VoicePro
        OldManZero Did you have any luck finding this? Thanks.
        • December 22, 2020
    • OldManZero
      Erra I have Vyzor for Voice Pro, the problem is that it was free but you had to go to Psycraft website and register the product to get a password. Psycraft is offline and Wayback Machine doesn't allow to retrieve the password. So no password, and since it was free no cracks no passwords anywhere. Vyzor was a part of Midi Quest, which is still available to purchase, version 11 doesn't work with Voice Pro, up to date version 12 works but it is ridiculous expensive for what it does. So unless someone can manage a password for Vyzor which was free at the time, no editor is available, unless programming another software alternatives such as CTRLR
      • January 1, 2021
  • New
    geobluesguy
    Newcomer - Level 1
    2020-12-30

    Can the SingThing trigger vocal harmonies using only midi (with no audio) from a keyboard similar to the TC Helicon Perform VK?

    I would like to have the option of running my keyboard audio as a separate stereo signal to the main mixer board but retain the ability to trigger vocal harmonies from my keyboard.

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    0 194
    • geobluesguy
      kiskadar69 I don't think it's possible.
      Q: "Sorry to say that, but you guys don't even show how to connect a keyboard in MIDI mode. Please show your ports. I have a SingThing and I'm so confused in connecting to my keyboard."(Behzad,2018)
      A: "Hey Behzad. With the SingThing you connect your keyboard via 1/8 connector in the Aux/Keys port on the back of the unit. The MIDI would be for setting up a MIDI controller to "Hit" the different effects. If you have any other questions you can find a lot of information in our manuals on our website under Support. Have fun and I hope that helped! (TC-Helicon,2018)
      https://www.youtube.com/watch?v=JfqqTnhLJCg
      • December 31, 2020
      • Triggering midi harmonies on TC Helicon SingThing from keyboard
        geobluesguy That's too bad. Keyboard midi harmony is an excellent feature on the Perform VK. Soundmen typically want vocals and instruments in separate channels for FOH mixing and the Perform VK's keyboard midi harrmony feature faciltates this. Thanks for the info.
        • December 31, 2020
      • Triggering midi harmonies on TC Helicon SingThing from keyboard
        MaReppi You can simply insert keys sound to "Guitar-IN" and set "Guitar"-Level (mixer of singthing) to OFF. In this case only your voice will be send over singthing output, but harmonics will work fine.

        So: Insert harmonics audio to guitar-in, setting guitar-level to OFF and have fun.
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        • November 4, 2021
  • New
    JacksonMace
    Newcomer - Level 1
    2020-12-28

    Can any one please tell me if Voicelive 2 will work hand in hand with Switch 3 and Switch 6 in the same way that Voicelive 3 does? That is can I program the switches on a Switch 6 to perform a specific function on Voicelive 2? Thanks!

    0 59
  • New
    gerdo
    Contributor - Level 1
    2020-12-23

    I like my VL3X, it is a great combination of functionalities, but what I am really missing is some MIDI features:

    1. MIDI start and stop
    I have not found a way to start and stop a backing track on the VL3X, based on incoming MIDI start/stop commands. Am I missing something here or are there any plans to implement this?

    2. MIDI map feature
    I have some guitar effect pedals and preamps that can receive and send MIDI CCs or PCs for changing presets. Could you please implement something like the MIDI map functionality on the TC Electronic G-System or Nova System (possibility to configure MIDI commands to send, for each button on the device and for every single preset each)? 

    3. Sequence Recording, including MIDI
    On the VL3X you have this great feature of recording a sequence, so that you can automate effect changes during a performance. It would be great if you could also include incoming MIDI commands into this sequence recording. At the moment, it seems, only the keypresses on the device itself are recorded. With other midi capable pedals connected to the MIDI IN/OUT of the VL3X you would be able to also include preset changes on these pedals into the sequence recording.

    Please, keep up the good work and please continue to improve the device!

    best regards
    Gerd

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    2 253
    • gerdo
      LuisLugo That's exactly what I'm looking for with my Voicelive 3. The manual lists just a few MIDI commands related to vocal and guitar effects but surely there has to be many more, like the actions that can be assigned to an external switch and an external expression pedals via the TRS connections at the back. I have just acquired an MC-6 MIDI Controller and I'm at a loss trying to reach this VL3 capabilities via this unit.
      • December 26, 2020
    • gerdo
      Photologik

      I totally agree! The VL3X is a powerful device but lacks quite some functionality! Yes, sequencing incoming midi commands would be great but the simple use of the backing tracks or looping through midi should be ESSENTIAL! How is the device supposed to be in sync with other midi devices if it's not possible to playback or loop through midi commands?! I know it can be a slave btw, but how can the backing track be in sync with a groovebox for example? Looping should work but only controlled directly in the unit! For those using external controllers like me this is a big turn off! I guess TC HELICON wanted this device to be the center piece in a setup and only dependable on itself...poor decision... The more I use it and the more features seem left behind or else I pass days with headaches with no positive results... Atm, I'm only using vocal fx and some guitar fx to complement my rig. Midi, looping and audio routing are a disaster....(with confusing unintuitive modes! There's 3 inputs+backing tracks+met and 2 stereo outputs, why can't we just assign any input to any mono or stereo output?!?! Specially the AUX input going to the vocal output is ridiculous...) The fx are not bad but expected better, specially for the guitar! It sounds quite bad (fake and synthesised)! Even the booster that should just clean boost the signal brings in artificial sound! .... But well, that's another story and I'm done complaining... Unfortunately, I don't think there will be any firmware update, the device has quite some years since it was released and profits from it are probably enough so, why care? The TC HELICON "flagship" says it all to me and although it's entertaining, it's far from professional use, it remembered me that we learn from our mistakes, which means that next time I'll make a better choice for sure

      • Jan 8
  • New
    Potapov
    Newcomer - Level 1
    2020-12-21

    Hi! Is there some sort of block diagram that what goes into a guitar processor. I can't understand why the drive turns off the amp, and the compressor lives its own life, can work on its own as an Overdrive and not respond to the output equalizer...

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    2 109
    • Potapov
      Potapov what goes for what?
      • December 21, 2020
    • Potapov
      PetGerbil If you've got that diagram, then I assume you've got this one ?...
      I'm not too sure myself what goes where, But I think the "drive" block just replaces the gain part of the "Amp" setting when activated, leaving the other settings of the "Amp" unchanged.
      At a guess, this is because it is much quicker to swap between 2 or 3 settings of the "Drive" part, rather than have to reload into memory all the settings of the "amp". Most of which wouldn't need to be changed if all you need is more gain.
      • December 22, 2020
      • block diagram guitar proceccing voicelive3
        Potapov Yes, thanks for the diagram. Glad that wah-wah goes in front of the drive. You can find a good resonance to create an amazing sound for heavy metal. After I figure out where the fault is and what makes the overload in the guitar path...
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        • December 23, 2020
  • New
    JimTalbert
    Contributor - Level 2
    2020-12-17

    Has there been an updated user manual since V 1.03?  The manual on TC-H’s website appears to be the original and shows different pages in the settings than the newer firmware?  Like Switch-6 etc are not in the manual that’s on line.

    0 52
    • JimTalbert
      PedroRodrigues Hi Jim, thank you for your contact, please be aware that all the resources are present on the product's page by following the link below https://www.tc-helicon.com/tchelicon/product?modelCode=P0DEF Please also consider that in some cases changes caused by Firmware update will not be reflected on the manual. Thank you
      • December 17, 2020
    • JimTalbert
      JimTalbert Wait, so we’re supposed to figure out the changes with new firmware releases ourselves? And document them ourselves for future reference? Because the manual referenced on that page is the original, with no explanation of Switch-6 functionality or Global Guitar preferences or any other change that may have occurred.
      • December 17, 2020
      • PlayAcoustic User Manual
        PedroRodrigues Hi Jim please be aware that the PlayAcoustic does not have available a new firmware update but effectively all the resources available will be present on the link sent on the pervious message. In regard to the the pedal the unit allows the usage of SWITCH-3 that you can find information on the user manual on pages 35 and 63 as you can see below
        • December 21, 2020
    • JimTalbert
      JimTalbert Pedro, this is an unsatisfactory answer. You are still selling this product, many of us out here are still using it. When we have a question about the current firmware - which is an update from the original firmware - we should be able to research it through your website. Are you still shipping the product with the original - and now out-of-date - user’s manual? Does the box have a sticker alerting the buyer that the manual is incomplete, and even wrong. Do you caution buyers to go online and review the updates...no, because apparently you haven’t bothered to take an hour and post the updates.

      This is not the quality of product support I saw four years ago when I bought my PA.
      • December 21, 2020
      • PlayAcoustic User Manual
        B4Hand Jim, I am having the same support problems! They give Zero information. I’m not sure if all the support help people are the same way, but I also got Pedro as my support contact and got little to no help whatsoever.. Good luck ????
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        • December 21, 2020
      • PlayAcoustic User Manual
        PedroRodrigues Hi Jim as I mentioned on the two previous replies the PlayAcoustic does not have available a new firmware update but effectively all the resources available will be present on the link sent on the pervious message. In regard to the the pedal the unit allows the usage of SWITCH-3 that you can find information on the user manual on pages 35 and 63 as you can see on the picture on my post above. Thank you
        • December 22, 2020
      • PlayAcoustic User Manual
        PedroRodrigues Hi Michael please confirm on the print screen extracted for our conversation below where you can see that I have provided the information that you required the only unsatisfied point that you had on our exchanged was the fact that we did not had a closer service center to assist your unit as you can see below
        • December 22, 2020
  • New
    B4Hand
    Newcomer - Level 1
    2020-12-10

    I have a Voicelive 3 and when it is powered up in just stays in the Loading mode. This is my 3rd VL3 EX. It took me a while to get the sounds the way I like and I can't seem to dial my others in to get the same sound. How can I get my sounds off the unit? Computer Desktop somehow? 
    also can I return it for repair?

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    0 127
    • B4Hand
      PedroRodrigues Hi, Michael Please follow the link below to access our list of Partners, Resellers and Service Centers so you can select the option closest to your location https://www.tc-helicon.com/buy.html....Thank you
      • December 11, 2020
    • B4Hand
      B4Hand So.... No real solution or advice other than go to a service center....
      • December 12, 2020
      • Voicelive 3 Extreme stuck in “Laoding” mode
        PedroRodrigues Hi Michael, based on your description the only solution for your unit is to be inspected, therefor my suggestion is for you to contact a service center to quickly resolve this matter. Please follow as advised d an contact a service center by following the link below to get your unit inspected. Thank you
        • December 14, 2020
    • B4Hand
      B4Hand I looked at your supplied map of Authorized service centers and it doesn’t look like there are any Service centers anywhere near me . I am in Shirley, NY 11967.. Can you tell me if you have any service centers close to me.
      • December 14, 2020
    • B4Hand
      B4Hand 4 days and No reply. This Site is some of the worst customer support that I have seen for any gear site..
      • December 17, 2020
  • New
    Seemam3
    Newcomer - Level 1
    2020-12-05

    I own a TC Helicon Play Acoustic vocal processor and love it. I'm considering buying a SingThing as a portable practice amp. I love the presets on the Play Acoustic and am trying to find a list of presets on the SingThing but can't find it anywhere in the documentation or on the website. I have a few favorite Play Acoustic presets I'm hoping are on the SingThing before I purchase. Is there a list out there that I am just not seeing? Thanks!

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