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  • New
    Newcomer - Level 1

    Hi everyone. 

    Does anyoine knows how to erase at once all imported loops, including the ones already used in the presets' slots, I mean the entire user content?

    I managed to erase the slots individually, within the presets, but not to completly erase the imported loops from the device.

    And I'm still afraid to press Reset to the original settings, afraid of not losing something important that is not user content. Is this the only solution?

    Many thanks for your help. 


    0 2
  • New
    Newcomer - Level 1

    Hello there. I recently purchased TC Helicon VoiceLive Touch 2(VLT2) and I need to start using it in my studio to create harmonies based on the chords of my songs. I've tried to connect VLT2 directly to my PC through the USB cable but unfortunately my VLT2 is not detected in my favorite DAW(Studio One 5). So my workaround is to route the VLT2 main outs to my audio interface(Focusrite Scarlett 2i2 3rd gen) and then connect my audio interface main outs to the VLT2 Aux Input. Now my question is: Can the VLT2 Aux input be overloaded if I connect the said audio Interface's main outputs(TRS Outputs) to the VLT2 Aux input? 

    0 5
    • Osotwa
      PedroRodrigues Hi Osotwa, thank you for your post, please ponder TC Helicon VoiceLive Touch 2 does not allow multitracking via USB so you would to have to configure a STEREO IN and STEREO OUT to allow a DAW configuration. Please consider that regarding the VOICELIVE TOUCH 2 outputs, the XLR Output marked in blue will produce a mono signal.
      The 1/4” TRS Outputs marked in red are the main outputs, they can be configured for Mono, Dual Mono or Stereo output in the Setup menu.
      When you set the Output parameter to Stereo, the left and right audio channels are output to the left and right ¼” TRS jacks when connected to a stereo monitor or PA system.
      The XLR jack will output the left side audio only.
      Mono setting (default) The factory setting is that the left TRS output and the XLR output contain the summed mono mix including effects.
      The right TRS jack outputs your dry voice with Tone applied to the mic input signal but no effects. Sending both a mono mix of the effects and the dry signal to a mixing desk is useful when a live sound engineer wants to control the balance of wet/dry mix at the mix position.
      In this case, set the Lead Mute parameter to On.
      Dual Mono Setting When you set the Output parameter to Dual Mono, the left TRS output and the XLR jacks output the effected vocal, and the effected guitar signal is output from the right TRS jack.
      In this configuration, a sound engineer can control the level balance between the mono wet vocal, such as vocal with harmonies and effects and the mono wet guitar signal.
      • Sep 26
  • New
    Newcomer - Level 1

    Hello I am very new to using pedals! So please please take into consideration I may sound super simple. 

    I have the original TC helicon voice live touch. 

    I am going on tour soon so just brought one of these. My voice is super auto tuned in my songs so I thought hard tune would be perfect, except I can't seem to find where I can set hard tune to a specefic kEy. 

    however I did find specific keys in harmony. But it doesn't seem to work with the hard tune as maybe the specific key is just for when you using harmony's.

    does anyone know how to help, please please explain things to me as dumb as u can. 



    and thank you 

    1 35
    • chutney30th
      Mastrofm Can someone please tell me what ipad mini will download the Xair app to work with the Xair16? I download the app but it does not recognize the xair. Thank you in advance.
      • Sep 23
      • TC helicon voice live touch (1)
        PedroRodrigues Hi Mastrofm, for any questions please make a post and do not request information as a reply to someone else's post. More please bear in mind that you are requesting information for a Behringer unit on the TC HELIOCN page. Please post your question on the Behringer page. Thank you
        • Sep 24
    • chutney30th
      PedroRodrigues Hi chutney30th, thank you for your post, please ponder that you can enter a key and scale when you a) know the key of the song you are singing and b) have a pitch reference to sing along with such as an instrument or mixed music. Choose a preset such as #3: Tuned Up + Down to hear the effects.

      To enter the Harmony key and scale of your song:

      1. Hold the Harmony button to enter its edit menu.
      2. Press the arrow buttons until you locate the Key: menu.
      3. Slide along the Slider to choose the key.
      4. Tap the right arrow to enter the Scale: menu.
      5. Slide to choose a Major scale e.g. M1, M2, M3 or a minor scale e.g. m1, m2, m3.Try each scale for best fit with your music.

      Now, sing the song with your accompaniment. By default, the key and scale you set will remain in effect for all harmony presets.
      If you prefer to save different keys for presets, turn the Key/Scale Gbl parameter in the Setup menu to Off.

      Please note that regarding Custom scales: Scale customization is not possible in Touch.

      Some presets ported from VoiceLive 2, e.g. those with “Drone” in the name, will show Cu for scale.

      This indicates the scale is custom, though it cannot be edited further in VoiceLive Touch. I hope this clarifies this matter. Thank you
      • Sep 24
  • New
    Newcomer - Level 1

    Ayuda por favor!!!como conectar a ordenador!!!He probado con 2 ordenadores diferentes.......nada.....todo igual

    1 5
  • New
    Newcomer - Level 1

    Hello and many thanks,

    Thanks to you, I managed to update and integrate my new TC Helicon Voicelive 3 with Logic. 

    But I'm still experiencing a lot of latency, while using my Voicelive 3 in (input) USB stereo mode and (output) USB output stereo. 

    Do you know if this latency can be reduced? Can I try to make another parameter adjustment in Voicelive 3, or in my DAW?

    Or should I use also, besides the USB audio cable, an XLR connection between Voicelive 3 and my audio interface? (Although I understood that UBS audio is the best connection to a DAW.)



    0 5
    • helenane
      PedroRodrigues Hi helenane, thank you for your post, please make sure that the sample rate on your DAW matches the sample rate on the VOICELIVE 3, 16 bit / 48 kHz.
      When it comes specifically to latency you will need to have in to consideration if you are using a Mac or a Windows computer because on Windows computer you will have the drivers transporting the audio from the sound card to the CPU of the computer and them from the CPU of the computer to the sound card again and from there to the speakers.
      In a case of a Mac is different because Mac uses core audio device.

      You also need to consider when addressing latency, the following:

      The computer CPU speed.
      Audio interface quality.
      The type of connection. USB/FIREWIRE.
      The compatibility driver/operating system/ DAW.
      The amount of buffering selected on the DAW, measured in samples.

      Increasing the buffering size gives the computer more type to respond to the audio, per example when you are using plug ins like the ones that you have stated, this is very important but also slows the response of the all system.

      All these points can be addressed to decrease latency issues, but this scenario will also create less stability for your system.

      Latency can be proportional to:

      The number of audio channels used

      Number of Plugins used
      Sample Rate
      Bit Depth
      Amount of Memory
      Processing Power

      I hope this helps

      Thank you
      • Sep 20
  • New
    Newcomer - Level 1


    I managed to record the vocals from Voicelive 3 into my DAW, thanks to your advices. Thanks a lot. 

    But I still don't understand a particular function that you mentioned: "If you want to essentially use your VoiceLive 3 as a USB hardware plugin with your DAW, we recommend using the DAW INSERT input mode and the SAME AS XLR output mode, with the XLR Output Mode set to Dual Mono."

    What exactly means using Voicelive 3 as a plugin for vocals, does it mean to apply the Voicelive 3 effects, to the dry vocals that are already recorded in my DAW? Like I use any other vocal effect from Logic, for example?

    Because with all the above mentioned settings, this thing is not possible:) In fact, with all the above mentioned settings made, I can't hear any sound going out from Voicelive 3 or comming in from my DAW. 





    0 5
  • New
    Newcomer - Level 1
    A few days ago I started using a Voicelive Play and so far I like its effects and overall usability.
    Anyway I'm missing some sort of parametric EQ or low cut filter...
    In fact I'm using the Voicelive not for my voice but to apply effects to an accordion and would like to "cut" the low end up to 200Hz to filter out the keys' "thumb".
    Previously I used and old Digitech WX400 and it has a 3 band parametric EQ very basic but it did the job.
    Now I can't find anything similar in the Play... I'm looking in the wrong place?
    Thank you
    0 5
    • garubi
      PedroRodrigues Hi garubi, thank you for your post, please ponder the only tool that offers EQ, Compression and Gate on the Voicelive Play is the Tone Style. That applies varying amounts of Adaptive EQ, Compression and Gate.

      There are 9 styles to choose from:

      1. OFF – No Tone Style is applied.
      2. NORMAL – Some “bottom”, “mid” and “air” EQ , light compression and minor gating (when
      the input level gets low enough, the input is muted) is applied to the signal.
      3. LESS BRIGHT – Similar to Normal, but with less emphasis on high frequency EQ.
      4. NORM+WARMTH – Similar to Normal, with a small “mid bump” to add some warmth to the
      5. MORE COMP – Utilizes the Normal EQ and Gating settings, but with more aggressive compression settings. This is a good setting to try if you have a large dynamic range when singing
      and want to keep your levels under control.
      6. NORM NO GATE – Removes the Gate function from the normal setting. This means that even
      at very low input levels, the mic is still active or “hot”.
      7. LESS BRIGHT NG – The same as Less Bright, but with the Gate function removed.
      8. WARMTH NG – The same as NORM+WARMTH, but with the Gate function removed.
      9. MORE COMP NG – The same as MORE COMP, but with the Gate function removed

      For more information on this unit, please follow the link below:

      Thank you
      • Sep 20
    • garubi

      Hi Pedro, thank you for your help. I'll try that settings, thank you. As a suggestion (or feature request) I think that even a fixed "low cut" setting, on/off could be useful in many cases, for example to cut out the noises when the singer handles the mic etc...

      • Sep 21
  • New
    Newcomer - Level 1


    I want to record my Voicelive 3 vocals with their wonderful effects into my DAW (Logic or Ableton).

    So, I have my Voicelive 3 connected to my iMac via the USB plugin. And I also have the Voicelive 3 VOICE channels mono/dry connected via XLR plugins to my audio interface (a Scarlett 2i2).

    But I have the follosing issues:

    1. VoiceLive 3 is not showing up as a selectable audio device in my DAW (any of them, Logic or Ableton); it only shows up as a MIDI device.

    2. Even though, Voicelive 3 can send the audio signal into my DAW and I am able to record it. But the audio signal has no Voicelive 3 effects applied on it, it's completly dry. And the signal's latency is extreme. 

    Can you help me with some advice? Did anyone have these problems? Could they be fixed?

    Or should I choose a Voicelive 3 Extreme instead of Voicelive 3, because it simply works better and easier with a DAW?

    Thanks a lot. 





    0 17
    • helenane
      PedroRodrigues Hi helenane, thank you for your post,please be aware that upon release VoiceLive 3 did not support USB audio, this feature was added in an update (Build 336 - 9/2/2015). If you haven’t already, please use our VoiceSupport 2 application to update your VL3 to the latest available firmware.
      A USB audio connection is established through the USB-mini port in the back of your VoiceLive 3 connect that to your computer using the included USB cable, same as you would for a firmware update. User-added image. USB audio in VoiceLive 3 only supports 2 channels
      This means you unfortunately cannot do crazy multitracking with simultaneous separated auxiliary, backing track, stereo vocal, and stereo guitar channels. But we have included multiple modes for different uses to make the most of these 2 channels.
      There are three different input modes for VoiceLive 3 to receive USB audio from your computer, which are selectable in the Setup menu on the Input tab under the USB Mode parameter:

      STEREO USB audio from your computer is received with its panning intact, as a stereo signal. Incoming USB audio competes with the backing track player (Extreme only), and levels can be edited in the VoiceLive 3's "Mix" menu. USB output back to your computer is locked to a full stereo mix (wet vocals and wet guitar together)
      DAW TRACKING Incoming USB audio is stereo and one-way, as in VoiceLive 3 does not return the USB audio coming from your computer back into the computer
      DAW INSERT For applying VoiceLive 3's effects to dry audio from your computer. USB audio received from your computer is expected to be panned - audio panned left will go through VoiceLive 3s vocal path, and audio panned right will go through VoiceLive 3s instrument path

      There are also a couple output modes for how your VoiceLive 3 sends its audio (your vocal and guitar signals) into your computer, which are selectable in the Setup menu on the Output tab under the USB Output Mode parameter:

      STEREO USB audio output to your computer is a stereo mix of wet vocals and wet guitar
      SAME AS XLR The two left and right USB audio channels (1 and 2 respectively) sending to your computer mimic the two main XLR outputs from the VoiceLive 3
      DRY VOX L / GUITAR R Mono dry vocals are sent to your computer on channel 1, and mono dry guitar is sent to your computer on channel 2

      If you want to essentially use your VoiceLive 3 as a USB hardware plugin with your DAW, we recommend using the DAW INSERT input mode and the SAME AS XLR output mode, with the XLR Output Mode set to Dual Mono.
      With this setup, audio from your DAW panned left will be fed through VoiceLive 3s vocal path and back out wet in mono to channel 1, and audio from your DAW panned right will be fed through VoiceLive 3s guitar path and back out wet in mono to channel 2.
      On Windows machines, VoiceLive 3 is not compatible with ASIO drivers. We recommend using a native Windows driver like DirectSound, WaveOut, or Wasapi, which of the two gives you the lowest latency.
      If your VoiceLive 3 is not showing up as a selectable audio device in your DAW, please see this page.
      On Mac computers, VoiceLive 3 is class compliant and does not require additional drivers. I hope this helps. Thank you
      • Sep 18
    • helenane
      helenane Hi Pedro.
      Thanks a lot for your advices. I think that I now have a better idea about how it's working, But I still have 2-3 questions if you are still available:
      1. Unfortunately the VoiceSupport 2 application that I installed from the official webpage does not work - ERROR: VoiceSupport is unable to load required control files. I understand that is a general problem with the app running on Mac, that Helicon already made a change, but for now only for Windows, and I'm using a Mac. SO I AM NOT ABLE FOR NOW TO UPDATE TO THE NEW FIRMWARE, ALLOWING MY VCL3 TO SUPPORT USB AUDIO - I think this is also the reason why in my INPUT tab I don't see THE USB MODE PARAMETER, it's simply missing, and also in my OUTPUT tab menu I don't have the USB ouput mode parameter. They are simply not there.
      2. So my question is, until I'll be able to update (which does not depend on me, for now) IS THERE POSSIBLE TO MAKE MY VOICELIVE 3 AS IT IS NOW, WORK WITH MY DAW, ONLY VIA THE 2 XLR AUDIO OUTPUTS connected via XLR cables to my audio interface? In fact, I did that, Voicelive 3 is actually sending wet audio into my DAW that can be recorded, but with a tremendous latency:) that I don't know how to fix.
      And a final question if you have the time for an advice: If I change my Voicelive 3 with a Voicelive 3 Extreme, will I be able to get rid of all these update actual problems and have the USB audio feature already available and working?
      • Sep 19
    • helenane

      Thanks a lot for your comments. I think that my initial issue is solved. I'd still like to ask you about recording with Voicelive 3 and latency, if you are still available. If not, I will open a new discussion, because as I said, this could be a new topic.

      • Sep 20
  • New
    Contributor - Level 1

    Hello all - 

    I'm on my 3rd VL3X but this problem remains. I get a very audible pop / ping / beep noise when changing presets or going in or out of tuner mode. If I'm going to a preset with any gain or a lot of reverb the sound is significantly louder. 

    I'm really not enjoying this but I've swapped units twice (thank you Sweetwater) and taken it in to my local tech.

    Anyone else experience this or (better still) find a solution?


    Many thanks!

    0 13
  • New
    Newcomer - Level 1

    How to get and use the 500 preset MEGA PACK of vocal effects?

    1 8
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