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254,298 members
131,975 posts
  • New
    Cleggy
    Newcomer - Level 1
    2021-01-31

    Hey Guys,

     

    Im new here and having a bit of tech trouble with the new TC Helicon

    but im excited as know its great gear. Using it well another story.

    A friend told me i can find really nice, already constructed quality presets for vocals and acoustic

    guitar. I want to find a way to import a few of these into my TC Helicon so i can get going quickly.

    Is this possible? Can anyone steer me in the right direction?

     

    Any help would be so appreciated.

    Cheers,

    Cleggy

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    0 43
  • New
    SondreHvidsten
    Newcomer - Level 1
    2021-01-22

    Hi.

    I made a custom TonePrint for my Flashback Triple Delay, but it will not save to my computer or to the pedal. As soon as I hit the save or beam to pedal button, it reverts some of the settings back to default. Is there a fix for this? 

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    0 62
  • New
    JayAlper
    Contributor - Level 3
    2020-11-10

    Apple just announced that macOS Big Sur will be released to the public on November 12, 2020. I'm assuming (hoping) that Behringer SW engineers have been testing their software on the beta releases of Big Sur along the way.

    Any word on compatibility of X/M32-Edit on Big Sur? Is X32-Edit expected to work right out of the gate on Big Sur or have issues been found that will require significant updates?

    Just curious...

    Jay

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    3 3,796
    • JayAlper
      PedroRodrigues Hi Jay, at this moment we have to allow the release of the new OS so we can develop our FW updates, at this moment we cannot comment on any information about time windows on the updates for this MacOs .Thank you
      • November 11, 2020
      • X/M32-Edit and macOS Big Sur
        JayAlper Pedro, Thanks for the info.
        • 1
        • ·
        • November 11, 2020
      • X/M32-Edit and macOS Big Sur
        ScottCaldarelli Pedro, I was just looking at this info for Big Sur and have to ask: Do you guys actually wait until the OS is released to the public and are not working with Beta releases along the way? Also, related, the XR18 software for macOS hasn't seen an update in 3.5 years and the firmware in 2+ years. While it seems to work in Big Sur, things like window resizing - nothing in the window resizes and it could use a UI refresh. Thanks!
        • 1
        • ·
        • November 12, 2020
      • X/M32-Edit and macOS Big Sur
        PedroRodrigues Hi Scott, the Beta version of the OS is only available for Apple testers so the majority of companies on these matter have to be reactive instead of proactive.
        Regarding your last question what I can say about what you mentioned it is that we are working on that and we will have news as soon as possible.
        • November 13, 2020
    • JayAlper
      mtucker299 Jay, just curious did you take the plunge and move to Big Sur?
      • November 13, 2020
      • X/M32-Edit and macOS Big Sur
        JayAlper Yes, I did move to Big Sur. I tried running X32-Edit on my Big Sur Mac (2018 MacBook Pro) and as far as I can tell, it works! As a caveat, I didn't do an extremely in-depth test where I tried every detail of X32-Edit. But I was able to connect (via wifi) to my X32-Compact, I was able to sync settings back and forth between my Mac and my X32-C, I was able to change scenes, moving faders and adjusting send levels on my Mac were mirrored on the X32-C and vice versa, I was able to start and stop playback from my X-Live card, etc. In my quick test I didn't notice any graphics glitches, either. So, it seems like things are working for X-32 Edit on Big Sur. Again, I didn't do an extensive test, but so far, it looks good (though, YMMV).
        • November 16, 2020
    • JayAlper
      PaulMcCarthy Hi all, a couple of comments. I own an X-air 18 that I use at home for recording and playing back multiple source via my KRK monitors. I recently upgraded to Big Sur and have found that the application does function. However, it seems that the new OS is idle'ing out the connection between the application and the mixer. So, I have to reconnect pretty much every day. This is likely due to some TCP/IP idle timeout in Big Sur. I tried keeping a steady 'ping' to the mixer running to keep the connection up but that did not work. Some sort of 'keep-alive' from the application to the mixer might resolve the issue.
      • November 27, 2020
    • JayAlper
      PaulMcCarthy Hi again, one more comment to Pedro. It costs $99 a year to obtain an Apple developers license. That fee provides the 'developer' access to beta releases of new versions of the Mac OS. I would hope that Musictribe could afford a $99 annual fee to ensure that their developers would have access to upcoming versions of the Mac OS. As others have pointed out, updates to this software (and firmware) have been absent the last few years.
      • November 27, 2020
      • X/M32-Edit and macOS Big Sur
        Paul_Vannatto Hi Paul, regarding the update for X-Air Edit, there is an update being released very soon with bug fixes and one particular neat new feature. Check the product page under the software section (hopefully it will show up this weekend).
        • November 27, 2020
    • JayAlper
      CarolineHampton I just bought an Xr18 and am trying to install X-Air-edit 1.6 on my Macbook, running on Big Sur, but it says the it "can't be installed because Apple cannot check it for malicious software.... This software needs to be updated. Contact the developer for more information."... So hopefully I might get some help here...
      • Jan 8
  • New
    mertingen
    Newcomer - Level 1
    2020-12-26

    Hello, i just bought and registered 2 products, C-2 and UMC202HD but didnt get the Tracktion code.

    Case numbers:

    CAS-404323-V4G3W7 for UMC202HD

    CAS-404324-F5F1X0 for C-2

    what should i do now ?

    0 46
    • mertingen
      ChrisEdwards1 Hi Mert, thank you for bringing this to our attention. I will reach out to you via your case shortly with your code, please keep an eye on your spam and junk folders as it may route to these locations occasionaly.
      • December 29, 2020
  • New
    AnimatoreDigitale
    Newcomer - Level 1
    2020-12-28

    We have bought 4 podcastudio 2 usb in my school, but we don't found the drivers and the software to use it. Please could you give us a help? I'm looking for the files on this site but I don't find nothing, only a guide and two photos....

    0 51
  • New
    JeffParr
    Contributor - Level 1
    2020-12-26

    Hi is anybody having issues with Xair and macOS 10.15 Catalina compatability. Have you resolved it and how?

    0 60
    • JeffParr
      DaveMorrison What problems are you having? It runs on Catalina. Do you have a specific problem?
      • December 26, 2020
    • JeffParr
      JeffParr I just purchased a new mac and transferred my older version over from my old mac and there seems to be a glitch maybe I should just download the latest version from the site. I am glad to here it works ok thank you.
      • December 26, 2020
    • JeffParr
      DaveMorrison With a fresh install, remember to open it from the Finder and hold the control key down when you open it the first time.
      • December 26, 2020
  • New
    preahkaew
    Newcomer - Level 1
    2020-11-29

    I purchased the Finalizer app a few months ago, and mastered a few 4-5 minute tracks with it, and it was fine.

     

    Today I imported and was going to master a one hour mix (file size about 1.4 Gb), and the first problem was that the sound was slowed down. The right sound resolution (48 Khz) was showing, and the file was the correct length in minutes, but the tempo (and pitch) was considerably slowed down. I applied some modules and mastered the track anyway. But then when I output it, and opened the resulting file in Audition, it had been sped up!!

     

    I decided to start over. But now when I import the raw audio file, I can't play it. None of the transport controls respond. So I thought, okay, this file is too big and causing problems...so I imported a small loop (1 Mb), and it wouldn't play either. BTW, between all this, I restarted my computer just for good measure. Nothing. Finalizer will not play any audio files I import. And I changed no major settings since my initial slowed-down audio problem.

     

    Also, where is the support for this $200 app?? I tried submitting a support ticket, but they seem to only be for hardware. Can anyone help, this is driving me nuts!!

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    0 54
    • preahkaew
      ramb I fucking hate TC and the whole behringer company for abandoning their products like this. I purchased finalizer at the very start, hoping there would be developement (AS YOU WOULD EXPECT?!). Nothing. No updates, no new features, no quarterly updates which were advertised.
      • December 18, 2020
  • New
    MarciMezei
    Newcomer - Level 1
    2020-12-14

    Dear Customer Support!

     

    I wondering, if You have an existing LM44 firmware upgrade. Looking at the dante contorller, many options unawailable through DC. and some time would be handy to have them, for instance, IP adress settings ect.

    Could You help me out with this.

     

    Many thanks

     

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    0 46
  • New
    Kuli
    Newcomer - Level 1
    2020-12-06

    When trying to connect my X air 18 mixer with Ableton live trial the

    preferences show the results below.

    I repeatedly downloaded the usb-driver from Behringer´s download page

    but it has failed to work so far.

    Ì am far from being an experienced engineer , so who can help me with

    amateur friendly advice?

    Thank you and stay healthy

    Kuli

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    0 91
  • New
    charlesfrickard
    Newcomer - Level 1
    2020-12-02

    Hello all,

    Thanks for reading. I've run into a bit of an issue with both versions of X/M32-Edit softwares. Was able to download and install bpth apps and import/build/export show file, no problem.

    But now when I try to open either (no matter how many power cycles, uninstall/reinstalls), they give me the message that they have quit unexpectedly and give me the options to ignore or report to apple.

    The file I created sounds great and works fine. Suggestions?? I've found a statement from Behringer about the X/M32-Air/Q/Edit apps not being officially supported on High Sierra, but I'd assume that would've been fixed by now...

     

    TIA!

    read more...
    0 160
    • charlesfrickard
      GaryHiggins What firmware on the X32? That might be your issue, using the latest programs without the latest firmware. I suppose another option is to use older versions of the Edit program and see if the issue goes away. I have had no issues with Mojave or Catalina can't say on High Sierra for sure, but I don't recall issues.
      • December 1, 2020
      • M32/X32-Edit 4.2 crashing on High Sierra
        charlesfrickard Both versions are current (4.2). I actually tried to locate an older version of the software and was unsuccessful.
        • December 5, 2020
    • charlesfrickard
      DavidKnighton Hellos Charles Rickard,
      tRY renaming/deleting the X32-Edit folder in
      C:\Users\YOURUSERNAME\AppData\Roaming
      Please let us know if this helps.
      • December 3, 2020
      • M32/X32-Edit 4.2 crashing on High Sierra
        charlesfrickard I am sorry, but I cannot locate that folder using that pathway...
        • December 5, 2020
      • M32/X32-Edit 4.2 crashing on High Sierra
        GaryHiggins Make sure you don’t have folders “hidden” with folder options, pretty sure that folder will be a hidden one otherwise.
        • December 6, 2020
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