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  • New
    PhutneyBuilder4533
    Newcomer - Level 1
    2022-03-30
    Broken Off MicroUSB Socket | Monitor Controllers

    I had a distaster in my Studio, my nephew accidentally knock my Clarity M Stereo unit off of my Desktop and this pulled the MicroUSB Socket out of the back of the unit, of course it no longer can communicate with my Apple Power Mac, the display and everything seems O.K. Can this be repaired

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    • PhutneyBuilder4533
      Dale_M Yes most likely, please go to the Support tab and select a Service ticket so we can advise the nearest repair centre for non warranty repair.
      • Mar 30
      • Broken Off MicroUSB Socket
        tobyshark Dale, it's taken 3 days so far of me waiting for an initial response from your service team about a non-warranty repair (still nothing). Is there a list of service centres in the UK or authorised repairers - or even a list of companies that can repair digital audio devices? - I'm stuck in a limbo, not know if I should just cut my losses and buy a new sound card, I'm trying to be a little sustainable though - but just getting a simple contact for a repairer shouldn't take three days. can you help?
        • Apr 1
    • PhutneyBuilder4533
      PhutneyBuilder4533 Dale, I too am waiting for a response from the service, is there anything else I can do the get this device repaired, not impressed at all, some kind of feedback would be good, I didn't expect the Hermes treatment though.
      • Apr 5
  • New
    TC Electronic
    Triber Moderator
    2022-03-14
    TC Electronic New Product Release: MONITOR PILOT | Monitor Controllers

    MONITOR PILOT
    http://ow.ly/3fa050IieIK

    Get a more informed starting point that will ultimately allow you to make better calls when mixing and mastering your productions. Once you have installed your MONITOR PILOT, you are set for seamless and transparent switching between speakers, as well as clear visual indication of which speakers are currently active.

    List Price: $149.00 (in stock and immediately shipping from our factory)

    #TCElectronic #MONITORPILOT #PassiveStudioControllers #MonitorControllers

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  • New
    maxepama
    Newcomer - Level 1
    2022-02-03
    M 6000 Mastering upgrade/licens | Monitor Controllers

    Hi We use the lovely M6000 system and wanted to upgrade some licens, is it possible? Can't find this on the web.

     

    Thanks!

    /Maxe - Pama Studios

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  • New
    stoltenberg
    Contributor - Level 2
    2021-08-25
    studiokonnekt 48 – remote encoder | Monitor Controllers

    Hi there. 

    The encoder in my studiokonnekt 48 remote does not work precise anymore and two leds on the »ring« are broken. 
    Are there spare parts or at least technical specifications for the encoder an dthe leds available? Or is there still a repair service? 

    Thank you! 
    Jan

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    • stoltenberg
      WilliamR Hello, please click on the support link on the top of the page and create a service ticket and someone will get in touch with you ASAP.
      • August 25, 2021
  • New
    henrikh2021
    Newcomer - Level 1
    2021-07-06
    Impact Twin | Monitor Controllers

    Hi, new to this forum.

    Here is my questions below.

     

    Does anyone know if there is a windows 10 64bit

    driver for Impact twin soundcard ??

    I know this soundcard is obsolete, but it is still

    a very powerfull soundcard.

     

     

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  • New
    EdgarRothermich
    Newcomer - Level 1
    2021-04-24
    Is LM2N still supported? | Monitor Controllers

    I recently bought the LM2n Plugin, but it doesn't work properly in Logic Pro. The Radar GUI is displayed 1/4 of the size in the lower-left corner. I contacted Apple and they told me that it needs to be upgraded to support "apply scaling factor for retina".

    The current version is from 2018 and I'm wondering if the Plugin is still supported or EOL.

     

     

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    • EdgarRothermich
      KyleJohnson Hello, Kyle here with Music Tribe. In order for us to assist with this issue we will need more information from you. Could you please contact us through the Support>Technical Support portal at the top of the page?
      • April 24, 2021
  • New
    goodtime_vs
    Contributor - Level 2
    2021-04-09
    Possible manufacture date of Studio Konnekt 48 audio interface | Monitor Controllers

    Hello guys,

    Could somebody help me to find out the possible manufacture date of Konnekt 48 device I've purchased recently? Its Serial Number is (21) 10070257 and TC Item Number is 967300051. Another interested detail that OPTO and ADAT toslink ports have different design, OPTO ones have no covers, but ADAT ones have doors. I've attached a photo of the internals as well (can provide more, if needed).

    Thanks,
    Vitalii

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    • goodtime_vs
      goodtime_vs More photos:
      • April 9, 2021
    • goodtime_vs
      PedroRodrigues Hi goodtime_vs please consider that from your serial number I think your unit was manufactured in 2007 but I cannot confirm this information
      • April 14, 2021
      • View more replies
      • Possible manufacture date of Studio Konnekt 48 audio interface
        goodtime_vs In case anybody needs it, the latest firmware is installed with the drivers and located here: C:\Program Files (x86)\TC Electronic\TC Near\Firmware
        • 1
        • ·
        • April 16, 2021
  • New
    Wellroundedproductions
    Newcomer - Level 1
    2021-02-02
    “Clarity M Stereo” | Monitor Controllers

    I have a brand new out of the box unit that will not boot past the "clarity m" logo. Everything is still boxed from factory... I am beyond disappointed. Is there any hard resets? Or anything I can try on my end? Or a hardware repair? What's the warranty on these things? :(

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    • Wellroundedproductions
      Nigel67 Hi, i am sorry to hear that you are experiencing issues on your product straight out of the box. If it is still under 30 days old, then I would advise contacting the shop that you purchased the unit from and ask for DOA replacement. If it is over 30 days old, then please click on the support tab at the top of the page. In the new page that opens, scroll down and click on the Service tab and submit a ticket. I would not advise opening the unit in any way as this will void your warranty. Have you tried connecting the unit to a computer and seeing if you can upgrade the software? Please check this link for upgrading. There are also instructions in the user manual.
      https://community.musictribe.com/pages/kba?articleId=5e1bec50-2ecd-ea11-a812-000d3ac693d8&brand=TC%20Electronic
      • February 1, 2021
      • “Clarity M Stereo”
        Wellroundedproductions Unfortunately it won’t boot to the point where I can put it in usb mode. Yes this is a bran new item. Unfortunately it sat in the box unopened for more than 30 days really bummed. I submitted a ticket but this suckssss
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        • February 2, 2021
      • “Clarity M Stereo”
        Nigel67 I can only apologise again. One of my colleagues will take care of the repair details for you. This is definitely not to the standards that we strive to meet.
        • February 2, 2021
    • Wellroundedproductions
      GoosesGaggle123 i am having the same issue, any advice?
      • April 8, 2021
  • New
    JMJMJM
    Newcomer - Level 1
    2021-03-04
    Compatibility with an old macOS (Clarity M Stereo) | Monitor Controllers

    Hello, 

    I would like to ask about Clarity M Stereo's compatibility with macOS 10.7.5. I cannot install the latest software and I think the problem is that the latest software is not compatible with an old version of macOS).

    Is there any way to download the old version of the ‘Clarity M Stereo Plug-in macOS Mac’ like 1.0.x which is compatible with macOS 10.7(Lion)?

     

    Thanks!

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    • JMJMJM
      PedroRodrigues Hi JMJMJM please consider that you are referring to a OSX released in 2011 so I would not advise your to interface the unit is that OSX version and use at least version macOS 10.13 High Sierra. Thank you
      • March 16, 2021
  • New
    lemix
    Newcomer - Level 1
    2021-02-07
    "TC Electronics Impact Twin" desperately searching for part | Monitor Controllers

    Hello there,

    The headphone jack [ upper/switching ] is broken. Could you please help me locate the correct part so my technician can have it installed.

    Link to a site selling the part would be appreciated. Ideally I'd like to order directly from your parts department.

    From a picture [  https://logout.hu/bejegyzes/vodkaboy22/uj_kedvenc_dac_adc_interface-em.html ]   it looks like this is a double stacked (2units) stereo, switching, through hole ,1/4" jack

    Your prompt help would be much appreciated.

     

    Le Mix Production
    Professional Audio Services
    [email protected]
    https://www.facebook.com/lemixproduction
    Andrew St.George_416 503 3350

     

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    • lemix
      RexBeckett Hi, you can request parts by raising a Care ticket.

      At the top of this page, click Support then scroll down the new page and select Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • February 7, 2021
    • lemix
      PedroRodrigues Hi lemix sorry I just came cross your case , please consider that this unit is discontinued for some time now and we do not have much parts available might also be useful to contact our partners for any faulty unit they might have and you will be able to extract some useful parts.
      • February 24, 2021
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