Hi there. 

The encoder in my studiokonnekt 48 remote does not work precise anymore and two leds on the »ring« are broken. 
Are there spare parts or at least technical specifications for the encoder an dthe leds available? Or is there still a repair service? 

Thank you! 
Jan

Hi, new to this forum.

Here is my questions below.

Does anyone know if there is a windows 10 64bit

driver for Impact twin soundcard ??

I know this soundcard is obsolete, but it is still

a very powerfull soundcard.

I recently bought the LM2n Plugin, but it doesn't work properly in Logic Pro. The Radar GUI is displayed 1/4 of the size in the lower-left corner. I contacted Apple and they told me that it needs to be upgraded to support "apply scaling factor for retina".

The current version is from 2018 and I'm wondering if the Plugin is still supported or EOL.

Hello guys,

Could somebody help me to find out the possible manufacture date of Konnekt 48 device I've purchased recently? Its Serial Number is (21) 10070257 and TC Item Number is 967300051. Another interested detail that OPTO and ADAT toslink ports have different design, OPTO ones have no covers, but ADAT ones have doors. I've attached a photo of the internals as well (can provide more, if needed).

Thanks,
Vitalii

I have a brand new out of the box unit that will not boot past the "clarity m" logo. Everything is still boxed from factory... I am beyond disappointed. Is there any hard resets? Or anything I can try on my end? Or a hardware repair? What's the warranty on these things? :(

Hello, 

I would like to ask about Clarity M Stereo's compatibility with macOS 10.7.5. I cannot install the latest software and I think the problem is that the latest software is not compatible with an old version of macOS).

Is there any way to download the old version of the ‘Clarity M Stereo Plug-in macOS Mac’ like 1.0.x which is compatible with macOS 10.7(Lion)?

Thanks!

Hello there,

The headphone jack [ upper/switching ] is broken. Could you please help me locate the correct part so my technician can have it installed.

Link to a site selling the part would be appreciated. Ideally I'd like to order directly from your parts department.

From a picture [  https://logout.hu/bejegyzes/vodkaboy22/uj_kedvenc_dac_adc_interface-em.html ]   it looks like this is a double stacked (2units) stereo, switching, through hole ,1/4" jack

Your prompt help would be much appreciated.

Le Mix Production
Professional Audio Services
[email protected]
https://www.facebook.com/lemixproduction
Andrew St.George_416 503 3350

Where can I find presets and installers for my Clarity M? Are there any recent updates like a Netflix preset?

I vaguely remember an option to get additional presets but I cannot find anything online and anything out there is well over 2 years old.

With the loudness war coming back around again as we mix music for streaming and film for Netflix a lot of us Clarity users are praying for new presets while we use the current metering plugins that are all up to date. I hope TC doesnt forget us.

Hi, 

Having some trouble making this work.

Clarity M >>>stock cable d sub fanout #1 cable to BNC to XLR adapter (as stated in manual)>>>connected to 1. mackie dl32r AES out, and 2. Aphex Compellor AES out. Signal present at outputs but not apparent at Clarity meter. (I have not confirmed signal is at the AES output but assume it would be on both devices)

I see metering at about 20-30db less than expected. (It may be just noise? I do not have a way to monitor the AES outputs of the mackie and compellor) Peaks around -35db. Although Im running a -12LUFS signal out the analog outputs of both devices. (mackie and compellor)

> On the mackie I was not able to get lock when I adjusted input to AES1 on the clarity. Never locked.

> on the Compellor, lock didnt happen for a while, although I was new to connecting to AES and it may have been user error in selecting AES1 in the sys prefs.)

I am using the adapter stated in the manual. I am using the stock fan out cable. Nothing else is connected other than power to the clarity. I have used this unit with Optical sp/dif and toslink with success. (analog RCA to AD converter to clarity). I have also tried AES out of a x32 without success. Pls comment if you have ANY troubleshooting ideas!!! Thank you!!!!!!

Any help apreciated!!!

Brad P

thank you!

Dear TC Electronic Team, 

I' recently bought the clarity m stereo and I really like it so far. Nevertheless the spectrum analyzer is too compressed in my opinion. For me, the spectrum is the the most important tool in production/mixing phase. Is there any consideration for an future update on "optional" expanding of the analyzer? This would definetely fulfill my dream and I believe a lot of users or potential buyers would love this feature. Otherwise I'm gonna have to consider if I really need this device on long term. 

Also a tilt setting for the spectrum analyzer and an optional RMS and crest factor readout would be amazing! 

Best wishes Johannes