MusicTribe Team,

I purchased Finalizer and 6000 native on Friday (approx 72 hours ago) and did not receive my activation codes (order number 92181).   Instead of waiting the recommended 24 hrs, I waited 48 hrs to submit a support ticket and it appears that support ticket hasn't even been looked at in the last 24 hours.

Can someone give me some guidance on what I need to do to actually get my activation codes here?

I had to re-install Windows and all of my software. I also had to set ip a new ilok account which now won't accept my serial number.

Order number: 90937
Name: Richard Maynard
Email Address: [email protected]
Time of purchase: 19/04/2021 13:41:18 (Central European Summer Time)

Product: SYSTEM 6000 NATIVE BUNDLE

Activation

To activate your software, please download and install the iLok License Manager, available from iLok.com and use the Redeem an Activation Code feature.

Activation code:

8105-9627-7204-4013-6483-2928-5281-09

I am a longtime System 6000 owner, using ICON Software to control an upgraded MKII unit and have recently I updated my computers.  Since the main computer is now running Catalina, it cannot run the ICON app, so I am running ICON on a Mac Mini running Mojave.

in order to actually install the app, who do I contact?  I can download the installer, and I can run ICON from the .dmg file, but I would like to actually install the app on the computer and create shortcuts to run it.

who do I contact at tc to do this?

I just got the VSS4 and Nonlin plugins. Its amazing to have these, my favourite algorithms from my reverb 4000, as plugins. I only wish you provided more than 1 iLok activation. I use a macbook pro on the go, and another mac in my home studio. I'm considering buying these two plugins again to have them on both computers, but it feels wrong. So, please consider providing more than 1 activation.

Some examples of others that do provide at least 2 activations:
Eventide
Fab Filter
iZotope
Native Instruments Komplete
Modartt Pianoteq
Plugin Alliance
Roland Cloud
Soundtoys
Valhalla DSP

And many thanks for making these great plugins!

Bought the Bundle 2 days ago, didn't receive any confirmation mail, checked my spam as proposed, nada.
Checked Paypal, money's out, so that worked. Opened a ticket, with all the informations needed, received a reply with a generic answer to send the information I had actually just send. Then sending a reply mail to [email protected] tells me to open a ticket, what I actually did and from where I got the reply to answer to [email protected] So what's going on here? Really upset here...