Statistics

260,909 members
139,562 posts
  • New
    djnewtone
    Newcomer - Level 1
    2021-12-03

    Transaction code: 0HH22433P33667505

    Invoice: 1522683

     

    Please check asap and send me the activation code to my email address.

    0 12
    • djnewtone
      PedroRodrigues Hi djnewtone, thank you for your post, to be possible to proceed with your request we will require your PAYPAL Payment confirmation and your ILOK USERNAME. Thank you
      • Sat at 12:54 AM
  • New
    CMPUNCH
    Newcomer - Level 1
    2021-12-04

    Hi MUSIC Tribe and tc electronic

     

    My name is Yoshiro Kuzumaki, I am recording and mastering engineer,

    Living in Tokyo,Japan.

     

    I bought Finalizer Plus and M3000, they always helped me when I was young.

    They were really nice gear.

     

    Now I purchased TC Studio Elite Collection last weekend.

    But there is no action to my e-mail address.

     

    Please help me to download plug-ins and authorize it ASAP.

    Of course I want to use them.

     

    iLok ID : CMPUNCH

     

    ---

    Yoshiro Kuzumaki

    read more...
    0 19
  • New
    ricardomendez
    Newcomer - Level 1
    2021-12-02

    I've already lost hope of communicating with you, and I'm not completely checking my mail for a response from those support. Silence and silence are everywhere. I'm still waiting for the activation code. Bought it on November 29th. Help me, please. I'm already desperate.

    read more...
    1 17
    • ricardomendez
      PedroRodrigues Hi ricardomendez, thank you for your post, can you please provide me with your ILOK USERNAME so I can see what happen on this matter. Thank you
      • Thu at 11:55 PM
    • ricardomendez
      ricardomendez My PayPal : [email protected]
      • Fri at 12:50 AM
    • ricardomendez
      ricardomendez My ilok: vladislav_music
      • Fri at 12:51 AM
      • No activation code
        PedroRodrigues Hi ricardomendez, thank you for your reply ,please Log in your ILOK Account and activate your Licence
        • 1
        • ·
        • Fri at 12:53 AM
      • No activation code
        agardt How can it be that some people directly get help when others like me have opened a case 5 days ago and also wrote the issue in the forum several days ago - and nothing, absolutely nothing, happens? I can understand that you are working hard to get things sorted and i am waiting patiently, but this is really annoying!
        You are not really handling the cases, do you?
        • 1
        • ·
        • Fri at 2:15 AM
      • No activation code
        Josicx Same here
        • 1
        • ·
        • Fri at 3:01 AM
    • ricardomendez
      ricardomendez

      yes I saw!) thank you very much Pedro!) Ran to download plugins

      • Fri at 1:07 AM
  • New
    wood381
    Newcomer - Level 1
    2021-12-02

    Hello,

    I purchased the product 5 days ago.

    I have contacted support 4 days ago and 3 days ago, but it doesn't seem to be checked yet.

    Looking at this forum, I thought there would be no reply, even if I just waited.

    What is going on?

    Please hurry up and do the best you can, because your product is great.

    Best regards,

    read more...
    1 5
    • wood381
      PedroRodrigues Hi wood381 thank you for your post, can you please provide me your PAYPAL purchase confirmation and your ILOK USERNAME so I can check what happened. Thank you
      • Thu at 11:55 PM
    • wood381
      wood381 Hi Pedro.
      I replied directly to you.
      Thank you.
      • Fri at 12:43 AM
  • New
    Beep2458
    Newcomer - Level 1
    2021-12-02

    Hi,

    last week I bought 4 licences of VSS3... And I did not recieved any licence and any invoice.

    Pleas can U solve It..?

    asasp... pleas

     

    Lukas


    View Attachment
    read more...
    0 14
    • Beep2458
      Josicx Same for me. Waiting since 4 days.
      • Thu at 8:49 AM
      • VSS3 - no licence ricieved...!
        PedroRodrigues Hi Josicx thank you for your post, can you please provide me your PAYPAL purchase confirmation and your ILOK USERNAME so I can check what happened. Thank you
        • Thu at 11:48 PM
    • Beep2458
      mixok Same for me.
      • Thu at 1:42 PM
      • VSS3 - no licence ricieved...!
        PedroRodrigues Hi mixok thank you for your post, can you please provide me your PAYPAL purchase confirmation and your ILOK USERNAME so I can check what happened. Thank you
        • Thu at 11:49 PM
    • Beep2458
      klem94 Same here with VSS4. Pre Sales contacted, no answer yet. I Twitted something about it, the community manager came back to me, but still no mail from support team.

      This is so messed up.
      • Thu at 10:51 PM
      • VSS3 - no licence ricieved...!
        PedroRodrigues Hi klem94 please supply the requested information stated so I can see what happen, I'm sorry for this situation
        • Thu at 11:51 PM
    • Beep2458
      PedroRodrigues Hi Beep2458 thank you for your post, can you please provide me your ILOK USERNAME so I can check what happened. Thank you
      • Fri at 12:13 AM
  • New
    VitaliiRozynko
    Newcomer - Level 1
    2021-12-02

    On November 27, I paid for 4 Mastering HD bundles by PayPal. The money was sent from my account, however, I still have not received activation codes for registering plugins. On November 29, I already contacted support with this problem (Case No: CAS-506033-T4Y6X3), but I still haven't received anything except an auto reply. Today I made a request to tech support agaшn(Case No: CAS-507001-V2Q3C7). I really hope for a quick solution to my problem. PayPal transaction ID is 0SA45753E86008705 and I attach a screen shot confirming the payment. iLok ID is: prpllr1

    read more...
    2 10
    • VitaliiRozynko
      klem94 Same here with VSS4. What are you doing tc electronics ?!?!?
      • Thu at 10:52 PM
      • Activation codes have not been received
        PedroRodrigues Hi klem94, I completely understand your situation but please supply the information I requested above so I can help on this matter. Thank you
        • Thu at 11:53 PM
    • VitaliiRozynko
      PedroRodrigues Hi VitaliiRozynko thank you for your post, I will check what happend and reply via the case enumber you have posted
      • Thu at 11:52 PM
    • VitaliiRozynko
      VitaliiRozynko

      The problem is solved, the codes are received. Many thanks!

      • Fri at 1:12 AM
  • New
    michaelkroeger1991
    Newcomer - Level 1
    2021-12-02

    I have to join the line of people not receiving activation codes. Bought on Nov 29, opened support case CAS-505917-Y4K5Y9, nothing happens. Days later. Crickets chirping.

    No replys, this site is loading so slowly, this all shows how less MT cares about their custumers.
    What a shame this happened to TC, a company that was known for their highest quality products.

    Sincerly,
    Michael Kröger

    read more...
    2 12
    • michaelkroeger1991
      PedroRodrigues Hi michaelkroeger1991 thank you for your post, can you please provide me your PAYPAL purchase confirmation and your ILOK USERNAME so I can check what happened. Thank you
      • Thu at 11:51 PM
      • No activation codes
        michaelkroeger1991 Thank you Pedro for catching up! I sent you a dm.
        • 1
        • ·
        • Fri at 12:02 AM
  • New
    klem94
    Newcomer - Level 1
    2021-12-03

    Hi,

    I have not received my activation code. 

    I need it urgently for a live theater production. 
    I see that many people are in the same case as me. 

    I contacted the support team- no answer. I complained on Twitter, the community manager  came back to me, but still, no contact from the support team. 

    What are you doing ? This is highly unprofessional. But hey, I could have guessed it. Messed up activation system, and messed up support system, what a great combo. I will never buy TC products online. 

    Also, if I don't get my activation code by tomorrow, I will contest/cancel the PayPal payment, and will signal this scam behavior to the French customs and fraud protection service. 

    Please, everyone who bought products and haven't received any code:

    cancell your PayPal payment, if you didn't received your product activation code. 

    We won't get scammed. 

    read more...
    1 36
    • klem94
      PedroRodrigues Hi klem94 thank you for your post, can you please provide me your PAYPAL purchase confirmation and your ILOK USERNAME so I can check what happened. Thank you
      • Thu at 11:48 PM
  • New
    mrMONQ
    Contributor - Level 2
    2021-12-01

    I have bought the MD4 plugin on blackfriday the 26st... and have not recieved any codes (yeah i checked the spam folder), nor have i recieved any reply to my ticket on the 27th. Music Tribe / TC servers clearly not working properly. Why no public statements, appologies and updates ? Im not going to post personal information on a public forum, but this image (screenshot after purchase) schould be public.. a royal F***-up on the servers.. Hope my patience will not be tested more..

    read more...
    6 26
    • mrMONQ
      Walmsley Me too! I paid for mine on the 27th
      • Wed at 6:14 PM
    • mrMONQ
      ChrisEdwards1 Hi mrMONQ, I am sorry to see you have not yet received your activation code. I have located your case in our system and will ensure this is followed up on today.
      • Wed at 11:26 PM
    • mrMONQ
      cperezh Exactly the page I received after ordering. I entered a support case 2 days ago; no response at all yet. And yes, I have checked the spam folder many times.
      • Thu at 3:02 AM
    • mrMONQ
      thunderstudios same here
      • Thu at 3:45 AM
  • New
    Gertschie
    Newcomer - Level 1
    2021-11-29

    I purchased the plugin last Friday & still waiting to use it since no activation code arrived via email ...

    Paypal Invoice ID: 1522100

    Case Number: CAS-505563-C3C6G8

    iLok User ID: Gertschie

    Please take care of it ASAP by either sending me the code via email or depositing into my iLok account!!

     

    Thanks,

    Gerhard

    read more...
    0 39
    • Gertschie
      gtrian I have the same issue and considering opening the issue with paypal. I paid them $324 . over 48 hours ago and absolutely nothing
      • Mon at 9:58 PM
      • No license/activation code or iLok deposit for MASTER X HD NATIVE
        ChrisEdwards1 Hi gtrian, I am sorry to hear about this issue. If you have not yet done so could you please check your spam/junk email folder? Sometimes the Activation Code email will be routed to here.
        If the Activation Code is not in your spam/junk can you please provide submit a technical support ticket with a screenshot of the order and your iLok ID, and I can then manually generate this for you. To do this please go to support at the top of the page and click on the relevant tab, with regards to serial number please enter N/A.

        If you have already submitted a case could you please confirm the case number for me?
        • Mon at 11:33 PM
    • Gertschie
      ChrisEdwards1 Hi Gertschie, I am sorry to hear about this issue. I will be sure this is followed up on for you today, please keep an eye out in your spam/junk folder for the reply as we have seen its route to these locations on occasion.
      • Mon at 11:08 PM
    • Gertschie
      MacproT I have the same problem and considering opening an issue with paypal. I paid them $153. Opened a ticket already with Case No: CAS-505804-C6T4L0 CRM:0120000253027 over 36 hours ago and absolutely nothing. It is not the first time with TC that they do not send the activation code after purchase.
      • Tue at 12:18 AM
    • Gertschie
      Gertschie

      UPDATE Nov 30, 2021: received the needed activation code this morning via email, and rest worked like a charm instantly! BIG thanks and shout-out to Chris Edwards & Claus from musictribe for taking care of the problem ... both thumbs up & thanks so very much again ... case closed.

      • Tue at 7:37 AM
    • Gertschie
      cperezh So to get an activation code it seems I need to create a brand new post in this forum so that a moderator will intervene and my support ticket will be looked at...seriously???
      • Thu at 3:15 AM
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