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234,073 members
109,683 posts
  • New
    sdj9113
    Newcomer - Level 1
    2021-05-28

    I bought tc8210 native in this site without login.


    And I didn't receive the mail after the purchase.

    ?

     

    0 20
    • sdj9113
      Dale_M Can you advise your email address please?
      • May 28
    • sdj9113
      • I didn't receive the mail after the purchase.
        NicJonesMT Hi SDJ9113
        Sometimes the Activation email is sent to your Spam/Junk folder.

        If the Email is not here then please submit a technical support ticket and provide your iLok user ID in the Ticket. We can then manually deposit this to your account.
        • May 30
  • tibi12345
    Newcomer - Level 1
    2020-07-01
    Hello. I've buyed the Finalizer app yesterday, but i didn't recieve any confirmation e-mail and it has beenmmore than 24 hours. Yesterday your support site didn't work at all. Can I get my license, please? I'm expecting this kind of stuff from a small company, but in this case, I find very disrespectful, the fact that I am the one reaching out to you.
    read more...
    0 48
    • tibi12345
      PedroRodrigues Hi tibi12345 have you check the your spam folder and confirm on your ILOK account if the license was remotely deposited ?
      • July 1, 2020
    • tibi12345
      tibi12345 I checked the spam folder. I've also checked the ilok license manager, but as it was expected nothing was in there. The form didn't ask for my Ilok account, only for my e-mail adress.
      • July 1, 2020
    • tibi12345
      PedroRodrigues Hi tibi12345 please submit a case via Community, please mention my name so I can managed this issue directly
      • July 1, 2020
    • tibi12345
      tibi12345 Thank you, but I cannot find the 'place' where I can do that. Can you, please, send me a link?
      • July 2, 2020
      • Finalizer App
        PedroRodrigues https://community.musictribe.com/pages/care-portal
        • July 2, 2020
  • New
    jeromerenard
    Newcomer - Level 1
    2021-05-18

    Hi, 

    I just bought the MD4HD native, but I haven't received any licence or code to register the product. 

     

    Checked my email and spam folder, but nothing ...

     

    Any help please?

     

    Tahnk you

    Jerome R

    read more...
    0 19
    • jeromerenard
      jeromerenard I cannot create a support ticket, since he ask me for a serial number ...
      • May 18
    • jeromerenard
      ChrisEdwards1 Hi jeromerenard, please submit this as a technical support ticket. If the Model Name is not listed within the drop down please choose another model and state in the description which model it is referencing. As for the serial number if this is not applicable to you please state that. Upon submitting the ticket please include a copy of your Paypal order invoice and your iLok ID.
      • May 18
      • Bought MD4HD Native but haven't receive the licence
        jeromerenard Solved! Thank you ChrisEdwards1
        • 1
        • ·
        • May 19
  • New
    dblock1
    Newcomer - Level 1
    2021-05-18

    Problem is all the "Type of ticket" drop down choices (except pre-sale which this isn't) require model or serial numbers in order to submit it. Also I don't see a place to enter what my problem is. Can somebody please tell me what category will allow me to submit a ticket for not receiving my Activation Code for the Finalizer software that I purchsed. It was not in my spam folder.

    .

    read more...
    0 16
    • dblock1
      ChrisEdwards1 Hi dblock, please submit this as a technical support ticket. The Finalizer is listed within the Model Name Drop down and as for the serial number if this is not applicable to you please state that. Upon submitting the ticket please include a copy of your Paypal order invoice and your iLok ID.
      • May 18
  • New
    dblock1
    Newcomer - Level 1
    2021-05-18

    Purchased yesterday but I've been going in circles trying to find out exactly who to contact.

    Would appreciate some help.

    0 19
    • dblock1
      WilliamR Hello, William from musictribe here. Can you please check your spam/junk email folder, as sometimes the Activation Code email will be routed to here.
      • May 18
      • Exactly who do I contact for not receiving Finalizer software code?
        dblock1 Thanks for responding William. Yes, I'm well aware of the spam folder possibility so have been checking that folder as well as my inbox since yesterday. Can you tell me what steps to take to get my code please?
        • May 18
  • New
    Irkus
    Newcomer - Level 1
    2021-05-16

    I bought the MD3 NATIVE plugin through the tc electronics website and I still haven't received a code number from tc electronics to activate it.

    I need to start working as soon as possible and without this plugin (MD3 NATIVE), there are projects that I cannot finish. 
    I have the receipt of the purchase, what email can I send it to?
    Thanks

    Irkus
    read more...
    0 23
    • Irkus
      KyleJohnson Hello, Kyle here with Music Tribe. Please submit a technical support ticket through the support link at the top of the page.
      • May 16
  • New
    NigelSilver
    Newcomer - Level 1
    2021-05-16

    Hi,

    Last Friday I purchased the TC Electronics 6000 Native Bundle and I have not received any email or activation code, and I have submitted a request via technical support. Can you please action my request as I have urgent projects to finish. 

    Thanks very much for you help!

    Cheers,

    Nigel

    read more...
    0 17
    • NigelSilver
      ChrisEdwards1 Hi NigelSilver, I have this morning picked up your case and will be sending out a response shortly. Please keep an eye on your spam/junk folders as occasionally our responses may route to these locations.
      • May 15
      • I have not received the activation code for TC Electronic 6000 Native Bundle
        NigelSilver Hi Christopher, You said you were going to send me a response shortly. I don't know if you have responded but I have not received a response from you. I have checked my junk mail. Thanks.
        • May 16
      • I have not received the activation code for TC Electronic 6000 Native Bundle
        ChrisEdwards1 Hi Nigel, I have followed up on your case this morning just confirming your License has now been deposited to your iLok account.

        Please login to your iLok License Manager account, Right click on the license and select the location you would like to activate it to (Physical iLok or your Machine).

        I hope this helps.
        • May 17
  • New
    Peteberg1
    Newcomer - Level 1
    2021-05-13

    Hi, yesterday i bought MD4 HD NATIVE Plugin and still i do not have any email with my activation licence. I realy need this product for my job. Please help me to solve this problem.

    0 14
  • New
    Lo1234
    Newcomer - Level 1
    2021-05-13

    How can I get a demo version? On the page https://www.tcelectronic.com/product.html?modelCode=P0E58   I click the button "get demo version", I am redirected to the page where I need to enter iLok User ID. I enter. After a window appears "Sorry, a 14 day demo version of BRICKWALL HD NATIVE has already been requested for this iLok User ID and therefore cannot be requested again." Yes, I'm re-entering iLok User ID because that's the only thing a plugin download site is suggesting to me. Further, the site does not offer me a download link. My iLok User ID is registered. What's next? Where can I download the plugin installer?

    read more...
    0 18
  • New
    djpat
    Newcomer - Level 1
    2021-05-10

    MusicTribe Team,

    I purchased Finalizer and 6000 native on Friday (approx 72 hours ago) and did not receive my activation codes (order number 92181).   Instead of waiting the recommended 24 hrs, I waited 48 hrs to submit a support ticket and it appears that support ticket hasn't even been looked at in the last 24 hours.

    Can someone give me some guidance on what I need to do to actually get my activation codes here?

    read more...
    0 20
    • djpat
      WilliamR Hello, William from musictribe here. Sorry for the delay, I've reached out to you in the case you opened.
      • May 10
      • Have not received activation codes
        djpat Thanks William! I have replied to your email with the requested information. Appreciate the help!
        • 1
        • ·
        • May 10
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