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267,755 members
147,252 posts
  • ALEX-NE1
    Contributor - Level 1
    2020-04-10

    I bought a license for the Finalizer Desktop App. So far nothing has come to the electronic mail box. Operation Code: 9JL034139G132813R. Invoice number 1515522. TC - Take action !!! How long must I wait? I am very disappointed((( Steinberg doesn’t allow such a thing! Immediately after payment, their robot sends an activation code. Why is there no such strategy in the TС ??? 

     
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    0 112
    • ALEX-NE1
      TC-Claus

      Hi ALEX-NE1,


      Normally Our "robot" does send an e-mail with an Activation Code instantly, but sometimes it gets stuck in the junk/spam folder.


      Please PM me Your iLok ID and I'll fixe this issue!


      All the best and stay safe from


      Claus

      • April 10, 2020
    • ALEX-NE1
      ALEX-NE1

      I'm so sory!!! The message really was in the spam folder ... Thank you and all the best !!!

      • April 10, 2020
  • Minorman101
    Contributor - Level 1
    2020-04-22

    I bought the TC Finalizer App last year and my Mac crashed, so I need to remove the iLok license to my new Mac. But I cannot create a care ticket. The "Model Name" dropdown just won't work. Any suggestions on how to get in touch with the support team. Best regards

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    • Minorman101
      TC-Claus

      Hi Minorman101,


      Please PM me with Your iLok ID and I will help You


      All the best and stay safe from


      Claus

      • April 21, 2020
  • Karelwill
    Contributor - Level 1
    2020-04-03

    Hi,

    I want to upgrade to Catalina, but I'm not sure if TC Near will still work, as it is a 32 bit app.

    Will I still be able to use my Studio Konnekt 48?

    Thanks,

    Karel.

    0 97
    • Karelwill
      TC-Claus

      Hi Karel,


      You will be able to use the inputs/outputs but no control via TC Near, because as You write, it's not 64bit compatible. I guess it depends how You use Your SK48?


      I'm using mine just for in/out and it works fine in Catalina


      All the best and stay safe from


      Claus

      • April 21, 2020
  • RayGreen
    Contributor - Level 1
    2020-04-13

    Hey Tribe,

    I would like to use this shark feedback destroyer and preamp unit (FBQ100) between my Shure sm-57 and presonus audio interface into Studio One 4 on my laptop and then output the return from the audio interface back to my powered sound board and speakers.  Does anyone know if this configuration will work both as an effective mic preamp and a feedback detection/elimination device?

    Cheers,

    R

     

     

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    0 110
    • RayGreen
      DaveMorrison

      @RayGreen 


      You could. Why would you want to? If you're recording, you don't need feedback protection. If you're recording while playing live, the input/output latency from the presonus might make live performance difficult (and sloppy). You could split (mult) the signal from the Feedback destroyer to the mixer and audio interface,

      • April 12, 2020
  • thepc997
    Contributor - Level 3
    2019-12-03

    I bought Finalizer app today, and it doesn't work in my pc.

    i use RME Babyface , Windows 7 64bit  .  

    when i launch Finalizer app, 'No audio device configured' shows up.

    and i already activate from ilok manager as well.

    i re-installed RME driver, but still doesn't work.

    Please help me.    if it doens't work, i want to refund it.

    error.jpg
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    • thepc997
      TC-Claus

      Hi thepc997,


      Try deleting the Preference file found here:



      WIndows

      C:\Users\”Your Name”\AppData\Roaming\TC Electronic\Finalizer\app.xml

       

      macOS

      /Users/”Your Name”/Library/Application Support/TC Electronic/Finalizer/app.xml


       


      The switch to Windows Audio before first launch of the app - then You should be able to select Your RME interface.


      All the best from


      Claus
      • December 4, 2019
    • thepc997
      thepc997

      I deleted app.xml file,  switch to Windows Audio the first time.


      but it still doesn't work. 


      I tried in my laptop, (Window 7 pro) and it works .  


      but stil cant boot in my Desktop .  i don't know why.


      when i launch Finalizer app ,  just white screen and keep loading with No audio device sign.  can not click anything .  what should i do ?

      • December 4, 2019
    • thepc997
      TC-Claus

      Have You switched to Windows Audio driver before launching the Finalizer App ?

      • December 4, 2019
    • thepc997
      thepc997

      Yes, i switched . but it still doesn't work.

      • December 4, 2019
    • thepc997
      TC-Claus

      I'll try to create a similar setup and do some more testing


      Keep You updated ...

      • December 4, 2019
  • zulur
    Contributor - Level 2
    2020-03-04

    I have problems with GUI under custom display scalling set to 125%. Win 10 latest build - Cubase 10 -10.0.50 build. Any tips about fixing this before buying this awesome sounding reverb? Thanks!

    0 317
    • zulur
      TC-Claus

      Hi Zulur,


      Can You send me a screen shot ?


      All the best from


      Claus

      • March 4, 2020
    • zulur
      zulur

      Hi Claus,


      thank you for replying.


      Screenshot attached.


      Kind regards,


      Seb

      TC 8210 Cubase 10.jpg
      • March 4, 2020
    • zulur
      TC-Claus

      Hi Seb,


      Thanks for the screenshot ... I'll investigate this issue further when I get back to the office tomorrow: Will keep You updated here!


      All the best from


      Claus

      • March 4, 2020
    • zulur
      ShoLee

      Hey, 

      any news on this? Just asking because I have the same problem. I'd like to purchase the tc 8210 as long as it's on sale but I can't test it because of the broken gui.
      I'm on Windows 10 pro using Wavelab 10 Pro and Cubase 10.5 Pro

      • March 14, 2020
    • zulur
      TC-Claus

      Hi Seb and ShoLee,


      We're working to fix this issue, but don't know the ETA ...


      ShoLee: You can switch to 100% to test and everything should look great!


      All the best from


      Claus

      • March 14, 2020
  • Alex_Zero
    Contributor - Level 2
    2019-09-11

    I purchased the TC Electronics Finalizer App for $99 on 23 August. On 24 August I raised an issue with the TC Electronics service team. as the application would not work at all on my PC.

    It is now two weeks later and this is still not working. I have exchanged numerous emails with Pedro Rodrigues at MusicTribe and I have asked for a refund multiple times. This is not acceptable.

    Pay me my refund TC Electronics.

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    1 347
    • Alex_Zero
      TC-Claus

      Hi Alex,


      Please PM me with details about this issue and I'll do my very best to help You.

      • September 23, 2019
    • Alex_Zero
      Euge1

      Hi, I'm in exactly the same position and cannot get a proper response from support. Pedro has responded but not answered the question. I cannot use the cloud as it says my ID and email address are incorrect. How can that be if i can log in hear. There is no option on the app to retreive a forgotten password if that was the case either. It's very poor service.

      • September 23, 2019
    • Alex_Zero
      TC-Claus

      Hi efryan,


      When You click on Login to Analyzer here: https://finalizer.com/analyzer


      there is an option to click on "Forgot Your Password?" Have You tried that ?

      • September 24, 2019
  • JLC
    Contributor - Level 2
    2020-03-06

    Hi there, I already own all the plug ins with the controllers. I think tc, for people like us (we bought the previous version with the controllers) should give us an  ilok license for free (with two instances, even sonnox is doing that).

    Thanks for hearing!

     

     

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    • JLC
      HomeStudio87


      @JLC wrote:


      Hi there, I already own all the plug ins with the controllers. I think tc, for people like us (we bought the previous version with the controllers) should give us an  ilok license for free (with two instances, even sonnox is doing that).


      Thanks for hearing!


       


      +1


       


       





       

      • March 5, 2020
    • JLC
      TC-Mike

      Hi JLC,


      Mike from the guitar team here.. As far as i know, you can just use the native versions and use the controller as a dongle to work with them ..  (or you need to connect it for authorisation and then you can work without it attached  for several months) 


      Let me know if this works.... If not, i  pass this on the my colleagues in the Pro team..


      Best,


      Mike

      • March 17, 2020
    • JLC
      chrismilne

      The fact that the early adopters who paid more cant' use the version without the controller (i.e. on the road or like me the controller doesn't work in the the last 6 months of updates for Studio One) is an unbelievable disrepectful decision to your customers.   

      • April 1, 2020
  • huangbaizhi
    Contributor - Level 1
    2020-03-19

    Hi,I have two question. Frist.I purchase a TC electronic DVR250-DT in taobao(an online shopping platform in China).I downloaded and installed the plug-in according to the manual.The manual let me activate my DVR250 ilok licenes. The manual say"In the received mail (when buying the NATIVE version)you will find your personal Activation Code".But I didn't give anyone my email when I made the purchase.So how do I get my personal activation code?Second. I couldn't load the plug-in in the logic.My logic can't find the plug-in I already installed.Why?Because I didn't activate my personal activation code in ilok?

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  • heroinside
    Contributor - Level 2
    2020-03-20

    I didn't receive the Serial No. after i purchased VSS3 Native.

    I didn't receive the Serial No. after i purchased VSS3 Native and finished the payment by PayPal. the only thing in my e-mail inbox is a  receiption email from PayPal。

    My e-mail is [email protected]

    and my ilok ID is   

    heroinside

     

    please help.

    thank you.

     

    here is my reception mail

     

     

     

    微信图片_20200321110047.png
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    0 125
    • heroinside
      TC-Claus

      Hi heroinside,


      I can see You've activated the VSS3 license so I hope everything is solved?


      All the best and stay safe from


      Claus

      • March 25, 2020
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