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267,754 members
147,251 posts
  • Beeba
    Contributor - Level 1
    2020-01-12

    Hi and Good morning to all,

    I was very impressed with reviews coming back for the Finalizer App so yesterday attempted to purchase it from your website, all went fine until we got to the Paypal window where on first attempt it would not allow Guest checkout and was attempting to force me into opening a Paypal account, something I did not wish to do.

    Upon a second attempt Paypal Did allow Guest checkout however simply crashed upon pressing final payment and has now done this twice more (no money leaving my account fortunately).

    I tried to open a Support ticket to inform you of this because you maybe losing sales if others are encountering these same issues however this required a Music Tribe account and unbelievably when filling in the online form to create one it prevented me from doing so as the MusicID box informed me my email was invalid which I can assure you it is not.

    Essentially It seems impossible to purchase your product at present and its more than a little frustrating chasing my tail trying to simply purchase some software or register!

    Any help or advice is Appreciated and just basically wanted to make you aware of these potential pitfalls others may be suffering too

    Edit : Have just tried a 5th time today and same thing occurred, PayPal 'allowed' Guest payment however once all filled in and submitted the payment NEVER goes through and either crashes or returns me to Paypal login And I've just tried joining Music Tribe Again with a differnet email and THATS invalid Too!

    I'm beginning to lose hope here, Never in my days has simply buying something been this complicated and with seemingly no resolve from my part

    B

     

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    0 105
    • Beeba
      TC-Claus

      Hi Beeba,


      Sorry for all Your trouble and thank you for the information. I'll have our web team look into the issues!


      Please send me Your iLok ID ind a PM


      All the best from


      Claus

      • January 12, 2020
  • yann_
    Regular Contributor - Level 1
    2019-12-11

    I've saved up a little bit of money for these units 
    at the moment i've got the tc-8210 the dvr-25 and the tc-1210. can't afford the tc-2290 yet anyway.
    I'm pretty amazed by the sound of the reverbs. really like it better than pretty much most reverb vst's
    I hope these will be supported for ages to work... 
    And the drivers being updated for the years coming...
    Please don't let us users who always put trust in this brand down. I'm still a konnekt-48 user i also got the Clarity and some other outboard fx's from tc... I always loved the brand for making top quality gear. 

    There is one thing I was curious about, as u can use multiple vst's of a certain unit how do you go from using the hardware from one vst to another..?  

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    0 120
    • yann_
      TC-Samuel

      Hi @yann_ So happy you like them! The controller automatically detects which instance of the plugin you are using. The link icon in the lower left corner of the plugin interface will turn from yellow to green when you select the window and you'll see the controller change values.
      Hope they'll bring you tons of joy in the years to come
      Cheers,
      Sam

      • January 8, 2020
  • zhangxin
    Contributor - Level 1
    2019-12-20

    I purchased your company's audio plug-in "stereo loudness bundle" from your website on December 18 2019. But I haven't received any information about software registration after purchase, which makes me unable to use this plugin normally. Dear administrator, whould you please help me bind my ilok account, or please tell me how to register it. Please reply. I will pm you my payment information and my ilok account. Thank you very much.

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    0 105
  • chrismilne
    Contributor - Level 3
    2019-12-09

    This worked fine last night on my project in studio one with a Mac Mini.  Today, just dashes.  Says not connected.  I've tried through a hub and direct to a usb port.  I've used the hardware less than 5 times.  Please help.  I tried to reinstall the drivers already.

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    • chrismilne
      chrismilne

      It's just a bad idea that you can't use the software without the hardware, I'm stuck not being able to use this. 

      • December 10, 2019
    • chrismilne
      TC-Rasmus

      Hey Chris

      It sounds like it could be a hardware problem. Maybe try the unit on another computer - and tell us if that works?

      • December 10, 2019
    • chrismilne
      chrismilne

      I went through the hassle last night of installing Boot Camp, my daw, plugins etc on my mac under windows....and strangely it seemed to work there.   So that is the same unit, on the same mac mini (but under windows/bootcamp), even on the same USB hub.


      I went back to the mac and used an app cleaner to delete everything, deleted all the instances of the plugin in the vst/3 folders...reinstalled and no change.   Anything else on a mac i need to clean out to really remove it from the OS?  I don't know enough about mac's to find it...i thought it was just supposed to work...they say.


       

      • December 10, 2019
    • chrismilne
      TC-Rasmus

      It should work though.
      Nice of you to check by going through all that work

      Maybe send us some info on the OS you're using right now and some specs on your computer, and we'll look into it?

      • December 11, 2019
  • arfcorps
    Contributor - Level 1
    2019-05-31

    Any plans on releasing a docking station to house the four available controllers TC-2290, DVR-250-DT etc ?

    Thanks!

    1 252
  • NickLehn
    Contributor - Level 2
    2019-12-03

    I followed the instructions for install, ilok is set up. The app loads with only a black window. Right click does nothing. The first time I loaded, there was a set up screen, but now there is nothing.

    I tried to create a support ticket but there is no option for the finalizer software.

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    0 185
    • NickLehn
      TC-Claus

      Hi NickLehn,


      Try deleting the Preference file found here:



      WIndows

      C:\Users\”Your Name”\AppData\Roaming\TC Electronic\Finalizer\app.xml


       


      macOS

      /Users/”Your Name”/Library/Application Support/TC Electronic/Finalizer/app.xml


       


      ... and then switch to Windows Audio the first time You launch the app.


      All the best from


      Claus
      • December 4, 2019
    • NickLehn
      NickLehn

      Did as suggested, switched to windows audio, but still just a black screen.15758670266695086034725880698329.jpg


       

      • December 8, 2019
  • Guitar47
    Contributor - Level 1
    2019-08-24

    I purchased a license for the Finalizer app yesterday. I recieved a reciept from PayPal for the sale but I have had no email containing the iLok registration code.

    0 489
    • Guitar47
      TC-Nicolaj

      Hey Guitar47,

      if you still haven't received it, shoot me a private message and we'll get you sorted asap.


      All the best,
      // Nicolaj

      • August 25, 2019
    • Guitar47
      Azenkwed

      Same here, I haven't received my license number. I always buy licenses online and usually you get your license a few minutes later via email. Because it is all automated. Not receiving an email suggest a problem has occurred. 


      So, I contacted musictribe. 

      • September 9, 2019
    • Guitar47
      TC-Claus

      Hi Azenkwed,


      Please PM me if You still didn't receive Your license code ?


      All the best from


      Claus

      • September 24, 2019
    • Guitar47
      Luke923

      SAME AS ME, I purchaged VSS3 NATIVE just recieved a reciept from PayPal for the sale, no any related license delivery or registration code!!!!


       

      • November 28, 2019
    • Guitar47
      TC-Claus

      Hi Luke923,


      You send me a PM - please send Your iLok ID there as well and if You haven't allready done this - check Your spam folder ...

      • November 28, 2019
  • anzmusic
    Contributor - Level 1
    2019-12-01

    Where is the “Now Buy” link for VSS3?

    Stay on the Review Order page and cannot continue.:题:

    0 119
  • lifter035
    Contributor - Level 2
    2019-11-22

    I was dealing with Pedro Rodrigues and after a lot of back and forth he acknowledged the issue and opened the ticket with R&D team. Issue is that if you edit any preset and save it in User Presets slot and save Ableton project, after re-opening that project preset loaded is usually last signature preset in the list. I have to manually select my user presets on each of the instances of both TC2290-DT and DVR250-DT every time I open Ableton project. http://rootylicious.com/TC_Delay_Issue_MacBookPro.mp4

    This works fine in Logic X with AU units

    I have no knowledge if anyone from R&D is working on this issue or not for 4 months now. Both of these units are on my desk but I don't use them anymore.

    If this is not going to be fixed please I would like to send these back and money refunded.

    It is going on for too long

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    • lifter035
      lifter035

      Oh lovely it seems that both tickets are closed (didn't even know that there are two tickets).


      BTW I can't open any of these tickets


      Screenshot:


      TC_tickets closed.jpg

      TC_tickets closed.jpg
      • November 22, 2019
    • lifter035
      yann_

      So did you get a refund? 


      I was planning on buying em in the near future... 


      But now reading this i will not, seems like TC is not caring about their customers again, like some years ago up until now, people are so naive still buying their new gear. 


      Do they even want to have customers... 


       

      • November 24, 2019
    • lifter035
      lifter035

      No I'm still hoping they will fix this issue as I really like the units and effects but as I primarily use Ableton they are pain in the ass to use as I have to manually select user preset on every instance in my project every time I open it


      I do live in Ireland so I have 6 years of warranty by law anyway. I can always get my money back

      • November 26, 2019
    • lifter035
      lifter035

      But yeah customer service is **bleep**, as much as some of the people there try, there's no way that you can track if someone is working on the issue or not so you lose faith in them and feel deserted.


      I work as a software developer so I know how ticketing and support should work. This is not support

      • November 26, 2019
    • lifter035
      TC-Claus

      Hi lifter035,


      This issue is related to the VST plugin - please use the AU version i Ableton Live


      All the best from


      Claus

      • November 28, 2019
  • chrismilne
    Contributor - Level 3
    2019-10-22

    Seems odd there are no U2/The Edge presets for the 2290 DT plugin...he's always mentioned in every review as the signature sound.

    Can you create/share your own presets?  When did TC start with this Music Tribe site, it's confusing.

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    1 258
    • chrismilne
      yann_

      since they became part of Behringer... 

      • November 24, 2019
    • chrismilne
      TC-Claus

      Hi chrismilne,


      You can easily share presets with others Presets are located here:


      Windows
      C:\Users\"username"\Documents\TC Electronic\TC 2290\


      macOS
      Macintosh HD/Users/"username"/Library/Audio/Presets/TC Electronic/TC 2290/


      I'll ask around for U2 - The Edge Presets!


      All the best from


      Claus


       

      • November 28, 2019
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