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234,077 members
109,689 posts
  • New
    bleach30
    Newcomer - Level 1
    2021-04-30

    Bought VSS4 HD Native this morning, Still no license. I've checked spam/junk folders and nothing. Tried to fill out forms in this "care"  portal and this product isnt even listed. Would like some help with this please.

    0 48
    • bleach30
      ChrisEdwards1 Hi bleach30, if you have not yet done so please submit a technical support ticket for this. With regards to the product not being listed this is not an issue, please select the next closest product and just list in your description the correct product. Within the case could you please also include your iLok ID and a copy of your Paypal Invoice.
      • May 2
    • bleach30
      bleach30

      Hi, Chis. I filled out a support ticket yesterday with the info you listed. My support ticket number is CAS-450099-W0M2W0

      • May 2
  • New
    RCMRECORDS45
    Newcomer - Level 1
    2021-04-26

    I had to re-install Windows and all of my software. I also had to set ip a new ilok account which now won't accept my serial number.

    Order number: 90937
    Name: Richard Maynard
    Email Address: [email protected]
    Time of purchase: 19/04/2021 13:41:18 (Central European Summer Time)

    Product: SYSTEM 6000 NATIVE BUNDLE

    Activation

    To activate your software, please download and install the iLok License Manager, available from iLok.com and use the Redeem an Activation Code feature.


    Activation code:
    8105-9627-7204-4013-6483-2928-5281-09
    read more...
    0 22
    • RCMRECORDS45
      KyleJohnson Hello, Kyle here with Music Tribe. Please submit a Support ticket through the Support page and then Technical Support link so that someone can assist you.
      • Apr 26
  • New
    gchang
    Contributor - Level 1
    2021-04-26

    I am a longtime System 6000 owner, using ICON Software to control an upgraded MKII unit and have recently I updated my computers.  Since the main computer is now running Catalina, it cannot run the ICON app, so I am running ICON on a Mac Mini running Mojave.

    in order to actually install the app, who do I contact?  I can download the installer, and I can run ICON from the .dmg file, but I would like to actually install the app on the computer and create shortcuts to run it.

    who do I contact at tc to do this?

    read more...
    0 33
    • gchang
      KyleJohnson Hello, Kyle here with Music Tribe. Please submit a Support ticket through the Support page and then Technical Support link so that someone can assist you.
      • Apr 26
      • Icon installation on a Mac
        gchang Thank you, Kyle - I have just submitted a support ticket....
        • 1
        • ·
        • Apr 26
  • New
    aminor
    Contributor - Level 1
    2021-04-22
    Hi team,
     
    I have migrated to an iMac from a MacMini but I did not deactivate the license of my Finalizer on previous device and I do not have access to my previous device.
     
    Order number: 80331
    Time of purchase: 30/09/2019 21:50:48 (Central European Summer Time).
     
    I have sent an email to [email protected] 5 days ago but nobody replied?
     
    iLok says I need to contact you for this issue.
     
    Thnaks
    read more...
    0 33
    • aminor
      NicJonesMT Hi Aminor.
      Please be aware that [email protected] is no longer an active email address.
      You need to submit a technical support ticket (Click support above and scroll down the page) and we can then assist you.
      Please ensure you provide your iLok user ID.
      • Apr 23
  • New
    donzellireynolds0904
    Newcomer - Level 1
    2021-04-19

    Who can I contact to check the status of my refund? CAS-441332-L9S2Y3

     

    Thank you,

     

    Donald Reynolds

    0 53
    • donzellireynolds0904
      ChrisEdwards1 Hi Donald, thank you for supplying your case number. I will reach out to the case owner and have them investigate this further for you and reach out.
      • Apr 19
  • New
    donzellireynolds0904
    Newcomer - Level 1
    2021-04-10

    How can I initiate a refund for an erroneous duplicate purchase of the Native Bundle?

    0 16
    • donzellireynolds0904
      Nigel67 Hi. I will send you an e-mail as I need to get various details from you.
      • Apr 12
      • Initiate Refund for Erroneous Duplicate Purchase
        Nigel67 E-mail sent. Please also check your Spam and junk folders.
        • Apr 12
  • New
    FrankBuermann
    Newcomer - Level 1
    2021-04-10

    I still haven´t received my MD4 license.

    It´s not in my Spam and I can´t create a support ticket cause there's no MD4 in the support portal.

    Please help.

    Frank

    0 44
    • FrankBuermann
      PedroRodrigues Hi FrankBuermann to be bale to assist you with more resources please follow the link below to submit a support case for this matter and please consider that you can select the most similar one as along as you specify in the case description what license you are referring to and provide your ILOK account and a print screen of your Paypall payment confirmation for this purchase we will be able to resolve this matter rapidly. https://community.musictribe.com/pages/create-new-ticket?type=Technical%20Support&brand=TCElectronic
      • Apr 10
      • I still haven't received my MD4 license. | Software Licenses
        FrankBuermann Hi Pedro,
        • Apr 13
      • I still haven't received my MD4 license. | Software Licenses
        FrankBuermann I´ve create a ticket with all the information you request immediately but nothing happens. What's wrong ?
        • 1
        • ·
        • Apr 13
      • I still haven't received my MD4 license. | Software Licenses
        PedroRodrigues Please consider that I just sent you and E-mail form the case you have opened. Thank you
        • Apr 14
  • New
    johanp
    Newcomer - Level 1
    2021-04-08

    I just got the VSS4 and Nonlin plugins. Its amazing to have these, my favourite algorithms from my reverb 4000, as plugins. I only wish you provided more than 1 iLok activation. I use a macbook pro on the go, and another mac in my home studio. I'm considering buying these two plugins again to have them on both computers, but it feels wrong. So, please consider providing more than 1 activation.

    Some examples of others that do provide at least 2 activations:
    Eventide
    Fab Filter
    iZotope
    Native Instruments Komplete
    Modartt Pianoteq
    Plugin Alliance
    Roland Cloud
    Soundtoys
    Valhalla DSP

    And many thanks for making these great plugins!

    read more...
    0 34
    • johanp
      PedroRodrigues Hi Johanp effectively that is the case but if you allow me to suggest to register your license on your ILOK dongle allow you to bounce your license between your unit machines. Please consider that form what I'm aware in the majority of the examples that you stated the license allows you to use the same Serial Number to authorize the license on different machines but does not use the same license at the same time on different machines.
      • Apr 9
  • New
    cake74
    Newcomer - Level 1
    2021-04-06

    Bought the Bundle 2 days ago, didn't receive any confirmation mail, checked my spam as proposed, nada.
    Checked Paypal, money's out, so that worked. Opened a ticket, with all the informations needed, received a reply with a generic answer to send the information I had actually just send. Then sending a reply mail to [email protected] tells me to open a ticket, what I actually did and from where I got the reply to answer to [email protected] So what's going on here? Really upset here...

    read more...
    0 61
    • cake74
      Nigel67 Hi cake74. Many apologies for this. I will find your ticket and get this issues sorted straight away. Did you include your ilok account and order number in your ticket. If not could you let me know this so I can get the account activated. Thanks
      • Apr 6
      • System 6000 Native Bundle License Code
        cake74 Hey nigel, thanks for helping me out, appreciate it! Both are included but I'll DM it to you, cheers!
        • Apr 6
      • System 6000 Native Bundle License Code
        Nigel67 Hi, I found your two tickets and a colleague has them in his queue and will be dealing with them shortly. Again, many apologies for the inconvenience.
        • 1
        • ·
        • Apr 6
      • System 6000 Native Bundle License Code
        cake74 Thanks Nigel
        • 1
        • ·
        • Apr 6
      • System 6000 Native Bundle License Code
        cake74 Okay, got my licenses, thanks Nigel & Christoph
        • 1
        • ·
        • Apr 6
    • cake74
      Akko55 hello, i have the same problem, no e-mail about the purchase and activation of System 6000 native, what i should to do?
      • Apr 7
  • New
    justjooa
    Newcomer - Level 1
    2021-04-03

    Been waiting for over 3 days now, it is not in my junk/spam folder. I've created two tickets and sent screenshots of my order and iLok ID. Could you please solve the issue. 

    1 32
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