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234,077 members
109,689 posts
  • New
    PeterStedt
    Contributor - Level 2
    2021-04-06

    Hi
    I made an misstake, buying the wrong version of the SYSTEM 6000 Native Bundle.  (my bad)

    I bought SYSTEM 6000 NATIVE BUNDLE, UPGRADED FROM VSS3 NATIVE for $ 599 but made a mistake, I have no previous version of SYSTEM 6000!

    Now I want that refund so I can buy the right version of the SYSTEM 6000 Native Bundle.
    I contacted Musictribe the same day I bought the wrong version, just hours after buying the product.

    I have been contaced by [email protected] saying; Hello Peter, You can file a claim on your PayPal account for refund. Then you can avail/purchase the item you want. I hope this helps. Thank you

    The problem is that PayPal says that the seller has to do the refund. I have given them all the information but they has not coming back. 

    The information from PayPal is:

    If you are not satisfied with your purchase, have sent a double payment by mistake or want to cancel your transaction for any other reason, you can request a refund by sending an email to the seller. Ask the seller to go to the 'Transaction Details' page for your transaction and click on Issue a Refund. You can request a refund up to 180 days after you have paid for the item.

    Here's how to find the seller's contact information:

    1.Click History.

    2.Click on the transaction for which you want a refund.

    3.Use the contact information to send an email to the seller.


    Unfortunately,
    I can not reach your website today due to issues with your site. I have tested Chrome, Firefox and MS Edge and they all say the same.

    Cannot access this pageIt appears that the web page at https://www.music-group.com/ is having problems, or it may have been permanently moved to a new URL.
    ERR_HTTP2_PROTOCOL_ERROR

    So I have tried to contact them thru [email protected] but they have not responded to me.

    So what shall I do now, any suggestions? 

    All the best and stay safe!
    Peter

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    0 41
    • PeterStedt
      NicJonesMT Hi PeterStadt.
      The only way to process a refund would be to raise a dispute through Paypal. This will then trigger an email with our AR team to deal with the request.
      • Apr 6
  • New
    RaulR7
    Newcomer - Level 1
    2021-04-06

     I bought VSS4 HD but did not receive any activation code email. I've checked all mailboxes and there's nothing from Musictribe.

    0 40
    • RaulR7
      NicJonesMT Hi RaulR7.
      Please check your Spam/Junk folder as sometimes the email is routed to here.
      If you still dont have it then please submit a tech support ticket with your iLok user ID and a screen shot of your order confirmation and we can manually deposit the license for you.
      • Apr 6
  • New
    mixken
    Newcomer - Level 1
    2021-04-06

    It's been 48 hours since I purchased my VSS4 and I have not received any email.
    What is going on?

    0 38
    • mixken
      Nigel67 Hi mixken, I am very sorry about this. I will get it sorted for you in the next few hours if you could provide me with your e-mail address, iLok account and your order number. Many thanks
      • Apr 5
      • VSS4
        mixken Please let me know where to send that!
        I can't write it here, can I?
        I'm so sorry that my demo license expired and I can't serve you in your important work.
        Please give me the email address of the trouble-shooter!
        This site is too heavy and too difficult to use.
        • Apr 6
      • VSS4
        Nigel67 I will send you an e-mail. You should receive it in the next 30 mins. If not, please check your Spam / Junk folder
        • Apr 6
  • New
    afterlight
    Newcomer - Level 1
    2021-04-05

    Ok, firstly having to register on the forum of an incredibly slow website is just not acceptable a way to get support, especially when the super long questionnaires to get registered and then start a ticket don't even list the product in question.

    I purchased VSS4 2 days ago. No license is forthcoming. ilok ID is same as my username above, and I can submit proof of Paypal payment to music tribe, I already emailed it to [email protected] 

    Can we PLEASE get a license sent out??? Thank you.

     

     

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    1 47
    • afterlight
      KyleJohnson Hello, sorry to hear you've had this experience. In order to contact us directly please click on Support at the top of the page and submit a support ticket.
      • Apr 5
      • Purchased VSS4 - then crickets......
        afterlight Hi there - I did already. It had to go under VSS3 (nearest I could find on the questionnaire) and the rest I just filled in as best I could...
        • Apr 5
  • New
    Carli1234
    Newcomer - Level 1
    2021-03-28

    Before you ask, NO it has not been activated in my Ilok account.

    I need it solved fast !

    Thank you

    0 88
    • Carli1234
      KyleJohnson Hello, Kyle with Music Tribe here. We can help with this but we will need you to please submit a Support ticket through the Support portal at the top of the page so that we can get your information.
      • Mar 28
    • Carli1234
      olhsson The MD4 is not a choice in the technical support ticket form! How do you submit a ticket?
      • Mar 30
    • Carli1234
      brianleewhite I'm having the exact same issue, and the support portal is a mess. Like olhsson said, there is no MD4 choice in the support ticket form, I just submitted a ticket by selecting a different product. You guys should consider having a dedicated support section for your webstore purchases.
      • Mar 30
    • Carli1234
      olhsson I managed to do the same.
      • Mar 30
    • Carli1234
      Penguino I'm in the same boat. Still waiting for my MD4 HD licence too, i did what i could with a "pre-sales" care ticket.
      • Apr 4
  • New
    linhtrac
    Newcomer - Level 1
    2021-03-26

    I bought VSS4 HD but did not receive any activation code email. I've checked all mailboxes and there's nothing from Musictribe. Even mails to reset password.

    Order number: 90411

    Date: Thursday, March 25, 2021

    1 59
    • linhtrac
      jtromann Same Problem here with MD4 here. Oder Number 1519405. Emailed Support twice, no response yet.
      • Mar 26
      • I bought VSS4 HD but did not receive any activation code email.
        PedroRodrigues Hi jtromann I have replied to your post and please provide your ILOK USERNAM and a print screen of your paypal purchase confirmation via PM and I will gladly assist you on this matter.
        • Mar 27
    • linhtrac
      PedroRodrigues Hi linhtrac have you log in your ILOK account to confirm if the licenses where remotely deposited? If no please provide your ILOK USERNAM and a print screen of your paypal purchase confirmation via PM and I will gladly assist you on this matter.
      • Mar 27
  • New
    justjooa
    Newcomer - Level 1
    2021-04-01

    Would like to receive the license. 

    There's no MD4 in the support portal.

    0 32
    • justjooa
      ChrisEdwards1 Hi justjooa,

      Can you please check your spam/junk email folder, as sometimes the Activation Code email will be routed to here.
      If the Activation Code is not in your spam/junk can you please submit a technical support ticket by going to support at the top of the page and scrolling to the relevant field. Please provide a screenshot of the order and your iLok ID in the ticket submission and we can then investigate this further.
      • Apr 1
  • New
    chrisr25
    Newcomer - Level 1
    2021-04-02

    Hi, I haven't received my software license for TC 6000 Native Bundle yet. 

    Chris

    0 41
    • chrisr25
      ChrisEdwards1 Hi Chrisr25,

      Can you please check your spam/junk email folder, as sometimes the Activation Code email will be routed to here.
      If the Activation Code is not in your spam/junk can you please submit a technical support ticket by going to support at the top of the page and scrolling to the relevant field. Please provide a screenshot of the order and your iLok ID in the ticket submission and we can then investigate this further.
      • Apr 1
  • New
    saptezsapte
    Contributor - Level 2
    2021-03-22

    Hi,

    I have an issue with a payment that was not claimed for system 6000 native bundle (upgrade from vss3 native). The money returned to my bank account, the card issuer said that they were not claimed by the merchant in 5 days from order, also that the mercant must claim the amount in maximum 30 days from initial operation. Can somebody from TC help me pls ? Is there a problem or I have to wait ? I received the license, but I want everything to be ok on both ends.

    Regards,

    Alin.

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    0 37
    • saptezsapte
      Nigel67 Hi saptezsapte. I can only apologise regarding this. I will send you an e-mail shortly so that we can get the issue sorted. Many thanks.
      • Mar 23
      • payment not claimed
        Nigel67 E-mail sent, did you receive it? Please also check your SPAM if not
        • Mar 23
      • payment not claimed
        saptezsapte Hi, I sent the required data few hours ago. Thank You.
        • 1
        • ·
        • Mar 23
  • New
    deepho
    Newcomer - Level 2
    2021-03-22

    Hi

    I've buy the "SYSTEM 6000 NATIVE SERIES" who all has worked fine.

    My question are only, it's not possible to have 2 ILok Assets insteet only 1 ?

    I work on 2 systems, one at home and one at Studio.

    Best and thank you

     

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    0 37
    • deepho
      TC-Claus Hi deepho - We are currently considering a change in the license scheme. Thanks for helping us making the decision.
      • Mar 23
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