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233,974 members
109,572 posts
  • preahkaew
    Newcomer - Level 1
    2020-09-28

    Is it possible to install Finalizer software on two computers? I recently purchased it and installed it on my Windows machine since I'm running Big Sur public beta on my Mac, and I doubt it's compatible yet. Once it is, will I be able to install on two machinese using the same license? If I want to install it on the Mac, will I need to remove it from my Windows machine first? Thanks.

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    • preahkaew
      DavidKnighton Hello Francis Smith,
      Typically if the license is stored on an iLok, then you will only be able to license one machine at a time. If you are able to download the plugin on your new newer OS, it will likely give you a license error until you install your iLok.
      • September 28, 2020
      • Installing Finalizer on more than one computer
        preahkaew Thanks
        • September 28, 2020
  • BigSmo
    Contributor - Level 1
    2020-09-22

    Hi,

    I paid the license transfer fee and am awaiting approval.

     

    Can someone please approve it?

     

    Cheers,

     

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    • BigSmo
      JasonB81 Hello Jamie - can you please click the support button above and create a ticket and someone from support will be able to follow up with you on the issue. Thank you for contacting us.
      • September 22, 2020
    • BigSmo
      TC-Claus Hi Jamie - I approved the transfer this morning :-)
      • September 23, 2020
  • -mjk-
    Super Contributor - Level 1
    2020-09-17

    I've been using Finalizer for a few weeks and have done a few released Masters. Nice, transparent processing and intuitive UI. I just wish it did one more thing: EQ matching. Extremely useful for album work to use as a starting point. The only reason IMO to use O9 would be for that purpose.

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    • -mjk-
      john0121 Thanks for the feedback, I'll pass this along to the development team.
      • September 17, 2020
      • Finalizer Feature Request
        -mjk- Thank you John! That's about the only advantage that the competition has that would interest me - and I'm sure I'm not the only one. I know that AI increases the cost but also a suggested chain based on track analysis might also be useful, but that certainly isn't a requirement. As it stands, I'm able to use Finalizer for album work with a workaround: after mastering a track, I will import the next track on the album and keep the same processing chain as a starting point. The main caveat is that one must remember to do a Save As immediately in order to keep the just-finished master and start a new project with the previous settings.
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        • September 17, 2020
      • Finalizer Feature Request
        -mjk- Oh, I forgot to mention that the ability to replace the source file while keeping the current processing chain is extremely useful. But, that can only work with your own Masters. Loading a Ref track will not clone it's settings of course. But still very useful.
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        • September 21, 2020
      • Finalizer Feature Request
        ramb John Matthews are you kidding? Are you telling me there is a developement team actually working on this? Why haven't there been any reasonable updates so far?
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        • December 18, 2020
  • Berto
    Newcomer - Level 1
    2020-07-12
    My Connect 24D with Mojave 10.14.6 is not getting audio and no midi into my DAW I only can play audio from my MAC but I can't record any audio or midi I've Tc electronic can"t solve this I wil never buy anything from TC again (I also have the X8 witch I cab use anymore because of the 32 bit more then $2000,- down the drain.) I also Can't find any updates what so ever on this matter, seems TC removed all of there vintage support
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    • Berto
      WilliamR Hello, If you haven't already, can you create a care ticket so that one of our specialists can help you out with this? At the top of this page, click Support -> Care -> Create a Care Ticket and select Type: Service Request. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email
      • July 15, 2020
  • oscarvictoria
    Newcomer - Level 1
    2020-07-08
    Here we go again!!!!!!! I bought the VSS3 Native plugin yesterday via PayPal payment, and didn't receive any confirmation e-mail for iLok registration. What can i do to get the ilok incense? care ticket: CAS-117555-K1B4R9 paypal account: x[email protected] ilok account : oscar-victoria email: [email protected]
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    • oscarvictoria
      TC-Claus Hi oscarvictoria,

      I've deposit a VSS3 license to Your iLok account - it's waiting in Your iLok Manager :-)

      Sorry for the trouble - our back-end has been down but is up and running again.

      All the best and stay safe from

      Claus
      • July 8, 2020
  • BenjaminCorson
    Newcomer - Level 1
    2020-07-07
    Hey there, just bought the app through PayPal but didn't received any confirmation?? Help please!!!
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    • BenjaminCorson
      WilliamR Hi Benjamin. We are very sorry for the issues you are experiencing. please submit a Care Ticket at the Support link above so we can get this resolved for you.
      • July 7, 2020
      • Tc finalizer
        BenjaminCorson I can t submit the care ticket..not working...Can I send you my facture trough mail?? what can I do/
        • July 7, 2020
      • Tc finalizer
        BenjaminCorson Thank you!
        • July 7, 2020
    • BenjaminCorson
      BenjaminCorson CAS-118082-B6D6S4. it worked ,here is my care ticket number
      • July 7, 2020
      • Tc finalizer
        WilliamR Thank you for your patience. You should have received a a response within your case.
        • July 8, 2020
  • GustavoMoreno
    Newcomer - Level 1
    2020-07-07
    Hi, I purchased a licence for TC LM2 native today, and after checking out and paying, the site said that the activation key was emailed to me to my [email protected], but I never actually received that email with the key. Is there anywhere else I can retrieve the activation key?
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    • GustavoMoreno
      TC-Claus Hi GustavoMoreno ... please send me a PM with proof of purchase and Your iLok ID - I'll deposit a license to You :-) All the best and stay safe from Claus. (a back-end issue is causing that You and our customers do not receive the activation email)
      • July 7, 2020
      • TC Electronics - LM2 Native activation key
        Scott1000 Hi Claus - my name is Scott , I purchased a licence for The Finalizer app yesterday and haven't received any email with the code ? Could you please help me too ?
        • July 8, 2020
      • TC Electronics - LM2 Native activation key
        Scott1000 I have proof of purchase on request
        • July 8, 2020
      • TC Electronics - LM2 Native activation key
        Scott1000 kind regards
        • July 8, 2020
    • GustavoMoreno
      GustavoMoreno Thanks - Claus. Sorry, am new to the tribe, how do I send you a PM? - anyway, my iLok id is: [email protected] and prove of purchase is attached.
      • July 7, 2020
      • TC Electronics - LM2 Native activation key
        TC-Claus A license is waiting for You in Your iLok Manager ;-) Have fun from Claus.
        • July 7, 2020
      • TC Electronics - LM2 Native activation key
        GustavoMoreno Cool - it works! thanks.
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        • July 8, 2020
  • Filmbolaget
    Newcomer - Level 1
    2020-07-03
    Hi, I'm looking for a loudness radar as a VST plug-in for my NLE/ DAW Fairlight. Do you have something like that in your product portfolio? / Martin
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    • Filmbolaget
      TC-Rasmus I believe you're searching for something like this: https://www.tcelectronic.com/product.html?modelCode=P0DVG
      • July 3, 2020
    • Filmbolaget
      TC-Rasmus Personally I like having the meter beside me instead, IE the Clarity M
      • July 3, 2020
      • Loudness radar as a plug-in
        Filmbolaget OK, but where can I bay the LM6 native and download the product?
        • July 3, 2020
    • Filmbolaget
      Filmbolaget But where can I bay the LM-6 native?
      • July 3, 2020
    • Filmbolaget
      StephenM307 https://store.tcelectronic.com/products/native-plug-ins/ but the site was down,, just enabled back,, I love the LM2,, much cheaper, and I don't need surround,,
      • July 5, 2020
      • Loudness radar as a plug-in
        Filmbolaget Is the LM2 a VST-plugin?
        • July 5, 2020
      • Loudness radar as a plug-in
        StephenM307 Yes,,, only stereo,,no surround,, I need to install it again, to see which formats it all supports, 32/64,VST2/3,AAX,, I'm using it with sampltiude, VST2 64Bit,,
        • July 5, 2020
      • Loudness radar as a plug-in
        StephenM307 https://www.tcelectronic.com/free-trial-LM2N-stereo-radar-loudness-meter.html
        • July 5, 2020
      • Loudness radar as a plug-in
        Filmbolaget Unfortunately, I don't have an iLok account and I don't know where to get an iLok account.I have bought LM2 in the web shop and I have received a receipt from the purchase but I have not received a link so that I can download the software. How can I download the software?
        • July 5, 2020
      • Loudness radar as a plug-in
        StephenM307 it's very simple: https://www.ilok.com/#!registration, You don't need a harware dongle, and yeah,, I wait also for an actvation code,,,, I hope to get it this week,,
        • July 5, 2020
    • Filmbolaget
      Filmbolaget Unfortunately, I don't have an iLok account and I don't know where to get an iLok account.I have bought LM2 in the web shop and I have received a receipt from the purchase but I have not received a link so that I can download the software. How can I download the software?
      • July 5, 2020
  • heidixwang
    Newcomer - Level 1
    2020-07-02
    Just purchased TC2290 and 1210 native, didn't get any confirmation email or registration instructions. And support doesn't work either...
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    • heidixwang
      heidixwang already checked the spam folder too
      • July 2, 2020
    • heidixwang
      KyleJohnson The support link should be back up and running. Please submit a support ticket.
      • July 2, 2020
      • Bought the plugin, but no confirmation email
        heidixwang Sorry it's still not working for me. It keeps asking me fill out required field, but I already filled out everything.
        • July 2, 2020
      • Bought the plugin, but no confirmation email
        KyleJohnson Sorry to hear that. I sent you a message on Facebook, please take a look when you get a chance.
        • July 6, 2020
  • AminSoogBand
    Newcomer - Level 1
    2020-07-02
    i have installed TC Near software and the driver for konnekt 24D from the CD. it has been asked to update the driver during installation but the link is corrupted. after finishing the installation i have restart my mac but it says that the device is not connected. i have changed the cable because the fireware light is not on but the problem doesn't solve. how can i download the latest driver? there is no anywhere in the whole internet to download the driver for TC electronic konnekt 24D interface driver or the TC Audio interface software. please kindly tell me how can i solve this issue and from where i can download the latest driver and software. regards. amin
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    • AminSoogBand
      AminSoogBand this is the link of latest driver for my device in TC website
      • July 2, 2020
    • AminSoogBand
      AminSoogBand this is the message which shown on my tc near as well
      • July 2, 2020
    • AminSoogBand
      AminSoogBand here is my mac info. it may helps.
      • July 2, 2020
    • AminSoogBand
      MFA Hi AminSoogBand. Try to install the latest MAC driver for TC Near (3.6.1) that you will find in the Software list on the Impact Twin product page. Konnekt 24D and Impact Twin are based on the same platform and support for Konnekt 24D should be included in the latest driver. Link to Impact Twin product page: https://www.tcelectronic.com/tcelectronic/product?modelCode=P0DMV
      • July 2, 2020
    • AminSoogBand
      AminSoogBand thanks for your prompt reply. solved, many thanks....
      • July 2, 2020
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