Statistics

267,755 members
147,252 posts
  • New
    lad666
    Newcomer - Level 1
    2021-08-20

    Same here I bought Md4 licence and di not receive any email or licences sorry but it s shamefull... to have such a poor service,,,, 

    1 29
    • lad666
      ChrisEdwards1 Hi lad666, Can you please check your spam/junk email folder, as sometimes the Activation Code email will be routed to here.
      If the Activation Code is not in your spam/junk can you please submit a technical support ticket and provide a screenshot of the order and your iLok ID.
      • August 20, 2021
    • lad666
      Waltercalling Same for me .. bought a MD3 licence and no order confirmation and no licence. Not in Spam ... So i've direct create a ticket. Is this website serious ?
      • August 21, 2021
      • Licence not received
        PedroRodrigues Hi Waltercalling please provide the case number assigned so we can assist you on this matter. Thank you
        • August 25, 2021
  • New
    EddieCarstensen
    Newcomer - Level 1
    2021-08-16

    I've been using the TC Konnekt 24 D for over 12 years.....sadly, by upgrading to WINDOWS 10,  the TC doesn't work anymore..I cant' find a driver anywhere ?   Any help ?   Thanks

     

    Kindly

    Eddie Carstensen

    ..Denmark..

    read more...
    0 57
  • New
    Oleg456
    Newcomer - Level 1
    2021-08-03

    Здравствуйте, я купил комплект System 6000 bundle kit. Через Paypal. Согласно подтверждению заказа в браузере, он говорит, что я получу код активации в течение 24 часов. Ни в одной папке нет ссылки.

     

    read more...
    0 41
    • Oleg456
      KyleJohnson Hello, Kyle here with Music Tribe. Please submit a technical support ticket through the Support link at the top of the page.
      • August 3, 2021
  • New
    newhopemedia
    Newcomer - Level 1
    2021-07-02

    When I recently tried to update my installation of LM6n on my Mac running macOS 11.4 Big Sur an error dialogue box popped up indicating the installation could not proceed 'because Apple cannot check it for malicious software. The software needs to be updated.'
    I'm guessing the same may apply to my LC6n software, which current is up to date but I would hate to need to reisntall it if it has the same problem with Big Sur.

    When will an updated version of these installers that function with Apple's malicious software check be released?

    read more...
    0 61
  • New
    EgenlaufMusic
    Newcomer - Level 1
    2021-07-28

    Hello, dear team, on Monday I bought the stereo loudness bundle. Booking was made via Paypal. According to the order confirmation in the browser, it is said that I will receive the activation code within 24 hours. It's been 48 hours now. nothing in spam!!! 

    Best 

    read more...
    0 65
    • EgenlaufMusic
      ChrisEdwards1 Hi EgenlaufMusic, Can you please check your spam/junk email folder, as sometimes the Activation Code email will be routed to here.
      If the Activation Code is not in your spam/junk can you please submit a technical support ticket and provide a screenshot of the order and your iLok ID? We can then generate this for you.

      To Submit a ticket go to support at the top of the page and scroll down to the technical support tab.
      • July 28, 2021
      • No Authorization Code for the Stereo Loudness Bundle
        EgenlaufMusic Please Look at Case CAS-474551-W1D8D8  -  LC2 NATIVE  - Order 9291
        • July 28, 2021
      • No Authorization Code for the Stereo Loudness Bundle
        EgenlaufMusic I've been checking my emails since Monday
        • July 28, 2021
    • EgenlaufMusic
      EgenlaufMusic You find all infos in the Case. I'm a little annoyed
      • July 28, 2021
    • EgenlaufMusic
      ChrisEdwards1

      Hi EgenlaufMusic, thanks for confirming your case number. I have just followed up for you on the case, your license has now been deposited. I hope this helps.

      • July 28, 2021
      • No Authorization Code for the Stereo Loudness Bundle
        EgenlaufMusic Thx !!!!
        • July 28, 2021
      • No Authorization Code for the Stereo Loudness Bundle
        LucaFrancini Hey Chris could you please take a look at my ticket as well? I replied with Paypal info but I got no answers. Thanks CAS-473856-T4M6D8
        • 1
        • ·
        • July 28, 2021
      • No Authorization Code for the Stereo Loudness Bundle
        ChrisEdwards1 Hi LucaFrancini, upon checking your case I can see my colleague requested on 24/07/2021 a copy of your order confirmation and your iLok ID but I can see no further correspondence. Would it be possible to reply to the case providing this information or alternatively PM with this information?
        • July 28, 2021
  • New
    LucaFrancini
    Newcomer - Level 1
    2021-07-27

    I purchased MD4 HD Native plugin on July 23 and I still don't have any authorization code. I've opened a ticket and I was asked to provide aa screenshot of the payment, which I did on July 24 and I got no more replies.

    I'm using the trial now, but I'd like to receive the full version since it's a digital purchase and we're living in 2021

    read more...
    1 36
    • LucaFrancini
      WilliamR Hello, William from musictribe here. Sorry for the delay, Do you have a case number so that I can look into this for you?
      • July 27, 2021
      • No Authorization Code for MD4 HD Native after 5 days
        LucaFrancini CAS-473856-T4M6D8
        • July 28, 2021
  • New
    johanp
    Newcomer - Level 1
    2021-04-08

    I just got the VSS4 and Nonlin plugins. Its amazing to have these, my favourite algorithms from my reverb 4000, as plugins. I only wish you provided more than 1 iLok activation. I use a macbook pro on the go, and another mac in my home studio. I'm considering buying these two plugins again to have them on both computers, but it feels wrong. So, please consider providing more than 1 activation.

    Some examples of others that do provide at least 2 activations:
    Eventide
    Fab Filter
    iZotope
    Native Instruments Komplete
    Modartt Pianoteq
    Plugin Alliance
    Roland Cloud
    Soundtoys
    Valhalla DSP

    And many thanks for making these great plugins!

    read more...
    0 65
    • johanp
      PedroRodrigues Hi Johanp effectively that is the case but if you allow me to suggest to register your license on your ILOK dongle allow you to bounce your license between your unit machines. Please consider that form what I'm aware in the majority of the examples that you stated the license allows you to use the same Serial Number to authorize the license on different machines but does not use the same license at the same time on different machines.
      • April 9, 2021
    • johanp
      johanp Thank you very much for doing this! I just saw the news today, and I'm superhappy!
      • July 22, 2021
  • New
    SebastianOhmert
    Newcomer - Level 1
    2021-06-22

    Maybe the answer is out there somewhere already - but to be quite frank, it took me too long to even get here - or to get in touch in anyway with TC. I used to adore the company, it was a benchmark regarding being customer friendly and it's service. Now the benchmark that is left seems to be the sonic quality of their products. Which is still great.

    But here's my question: I've been a TC user for a long, long time. I started with the Powercore (in the days when it was still PCI) moved on to the Powercore Express and finally managed to make a dream come true when buying two units of the System 6000 plus the ICON remote. Now I saw the Native series coming up, but didn't even bother to try so far, as I think if TC values loyality and their customers at all, than a crossgrade option for all owners of the System 6000 should be a matter of course!

    So again: is there a crossgrade option and if not: really??

    Please don't make me dissapointed here.

     

     

    read more...
    0 43
  • New
    Double69
    Newcomer - Level 1
    2021-06-21

    Hi there,

    After my MD4 trial was over last week, I immediately bought the full version, as I'm in the middle of customer projects where MD4 was used.

    After the purchase came the shock, it takes 24 to 48 hours until the full version is unlocked. Where can you find something like that, it's 2021.

    And please, how do I explain to my customers that their projects won't be finished.

    A seamless transition from trial to full version simply has to be guaranteed in the professional sector.

    The highlight is yet to come ...

    It was now more than 60 hours ago that the MD Native Software was purchased and I haven't even received a purchase confirmation or activation yet. The money was of course debited immediately.

    That is not professional and an absolute cheek. I expect immediate activation and compensation for the trouble this caused.

    read more...
    0 55
    • Double69
      KyleJohnson Hello, Kyle here with Music Tribe. It sounds like it could be a communication error, first double check your Spam filters in your email. If you do not see anything there then please contact us directly through the Support link at the top of the page so that someone can assist you with this license.
      • June 21, 2021
      • Big Fail for professionals @MD4 Native
        Double69 Hi Kyle, thanks for your quick reply. I have checked my spam folder every hour. I thought the delay is beacuse of weekend, but still haven´nt got any notification after my purchase. I also checked my ILok account for pending registrations, nothing. I also was searching for a dircte support contact, but could not find anything. All support links were routed to this page here. Please privide a support link
        • June 21, 2021
      • Big Fail for professionals @MD4 Native
        Double69 Thanks Kyle, problem solved
        • June 21, 2021
  • New
    MichaelBransome
    Newcomer - Level 1
    2021-06-18

    We use a studiokonnekt 48, purchased new a very few years ago. It has been our audio interface workhorse for years under several iterations of MacOS. TC has apparently released the 64-bit version of Windows drivers/apps for controlling this and other TC interfaces. It is not apparent that TC Electronic (today part of the Behringer concern) has commited to letting us use our perfectly healthy audio interfaces under 64-bit system software such as Mojave.

    We are asking TC Electronic - presumably its own division in the Behringer sphere - to commit to developing and releasing 64-bit-compliant software for the studiokonnekt 48 and the handful of other excellent TC audio interfaces from that generation, so that we who pay your bills and make doing business a pleasure can remain happy users of TC's great gear.

     

    Let's go TC, show us - your user-base - some honest and simple generosity!

    read more...
    0 200
    • MichaelBransome
      NicJonesMT Hi Michael. The TC Near interfaces (Konnekt and Impact) are long discontinued. This means that there will be no future updates to the software that the products use.

      Some users have had some success using these products with more recent operating systems however we do not officially support this.
      • June 18, 2021
Go to page