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306,098 members
190,447 posts
  • New
    mrMONQ
    Contributor - Level 2
    2021-12-01

    I have bought the MD4 plugin on blackfriday the 26st... and have not recieved any codes (yeah i checked the spam folder), nor have i recieved any reply to my ticket on the 27th. Music Tribe / TC servers clearly not working properly. Why no public statements, appologies and updates ? Im not going to post personal information on a public forum, but this image (screenshot after purchase) schould be public.. a royal F***-up on the servers.. Hope my patience will not be tested more..

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    6 51
    • mrMONQ
      Walmsley Me too! I paid for mine on the 27th
      • December 1, 2021
    • mrMONQ
      ChrisEdwards1 Hi mrMONQ, I am sorry to see you have not yet received your activation code. I have located your case in our system and will ensure this is followed up on today.
      • December 1, 2021
    • mrMONQ
      cperezh Exactly the page I received after ordering. I entered a support case 2 days ago; no response at all yet. And yes, I have checked the spam folder many times.
      • December 2, 2021
    • mrMONQ
      thunderstudios same here
      • December 2, 2021
  • New
    Gertschie
    Newcomer - Level 1
    2021-11-29

    I purchased the plugin last Friday & still waiting to use it since no activation code arrived via email ...

    Paypal Invoice ID: 1522100

    Case Number: CAS-505563-C3C6G8

    iLok User ID: Gertschie

    Please take care of it ASAP by either sending me the code via email or depositing into my iLok account!!

     

    Thanks,

    Gerhard

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    0 71
    • Gertschie
      gtrian I have the same issue and considering opening the issue with paypal. I paid them $324 . over 48 hours ago and absolutely nothing
      • November 29, 2021
      • No license/activation code or iLok deposit for MASTER X HD NATIVE
        ChrisEdwards1 Hi gtrian, I am sorry to hear about this issue. If you have not yet done so could you please check your spam/junk email folder? Sometimes the Activation Code email will be routed to here.
        If the Activation Code is not in your spam/junk can you please provide submit a technical support ticket with a screenshot of the order and your iLok ID, and I can then manually generate this for you. To do this please go to support at the top of the page and click on the relevant tab, with regards to serial number please enter N/A.

        If you have already submitted a case could you please confirm the case number for me?
        • 1
        • ·
        • November 29, 2021
    • Gertschie
      ChrisEdwards1 Hi Gertschie, I am sorry to hear about this issue. I will be sure this is followed up on for you today, please keep an eye out in your spam/junk folder for the reply as we have seen its route to these locations on occasion.
      • November 29, 2021
    • Gertschie
      MacproT I have the same problem and considering opening an issue with paypal. I paid them $153. Opened a ticket already with Case No: CAS-505804-C6T4L0 CRM:0120000253027 over 36 hours ago and absolutely nothing. It is not the first time with TC that they do not send the activation code after purchase.
      • November 30, 2021
    • Gertschie
      Gertschie

      UPDATE Nov 30, 2021: received the needed activation code this morning via email, and rest worked like a charm instantly! BIG thanks and shout-out to Chris Edwards & Claus from musictribe for taking care of the problem ... both thumbs up & thanks so very much again ... case closed.

      • November 30, 2021
    • Gertschie
      cperezh So to get an activation code it seems I need to create a brand new post in this forum so that a moderator will intervene and my support ticket will be looked at...seriously???
      • December 2, 2021
  • New
    JSRec
    Newcomer - Level 1
    2021-12-02
     
    I bought the VSS3 NATIVE plugin 30/11 and have not received an activation code. I started a case Case Number CAS-506667-Z6Z8Q8 yesterday "pre-sales" it was all I could because I had no serial number but did not hear anything from it either. 
    Regards
    Jörgen
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    2 29
    • JSRec
      ChrisEdwards1 Hi JSRec, I am sorry to see you have not yet received your activation code. I will ensure your case is followed up on today.
      • December 1, 2021
  • New
    Stulov
    Newcomer - Level 1
    2021-12-01

    Can u help me?

    1 38
    • Stulov
      SvyatoslavMelik2020 Отвечаю на письмо в личке - здесь - так как у них все безбожно лагает и глючит! Мне не переслали. пока что. Ниже по ветке вроде был чел которому переслали... но это было не сейчас) - я думаю они коллапс увидят и разберутся. пока можно тикет в сервисе отправить. они сами так советуют.. но в сообщениях народ пишет что это пустая трата времени... короче адово немного.
      • December 1, 2021
    • Stulov
      ChrisEdwards1 Hi Stulov, I am sorry to hear about this issue. If you have not yet done so could you please check your spam/junk email folder? Sometimes the Activation Code email will be routed to here.
      If the Activation Code is not in your spam/junk can you please provide submit a technical support ticket with a screenshot of the order and your iLok ID, and I can then manually generate this for you. To do this please go to support at the top of the page and click on the relevant tab, with regards to serial number please enter N/A.

      If you have already submitted a case could you please confirm the case number for me?
      • December 1, 2021
  • New
    Walmsley
    Newcomer - Level 1
    2021-11-29

    MD4 native Order 27 November Time 23:24 Order number: 94734

    Paypal payment Transaction ID 34422345W2980693KPDF uploaded (hopefully) 

    Ilok User ID: Yassboy

     

    Yes, I've checked my spam folder

     


    View Attachment
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    0 32
    • Walmsley
      Walmsley Can someone please open a ticket for me? It's been 3 days since I paid for this and no response.
      • November 29, 2021
    • Walmsley
      ChrisEdwards1 Hi Walmsley, I am sorry to hear about this issue. If you have not yet done so could you please check your spam/junk email folder? Sometimes the Activation Code email will be routed to here.
      If the Activation Code is not in your spam/junk can you please provide submit a technical support ticket with a screenshot of the order and your iLok ID, and I can then manually generate this for you. To do this please go to support at the top of the page and click on the relevant tab, with regards to serial number please enter N/A.

      If you have already submitted a case could you please confirm the case number for me?
      • November 29, 2021
    • Walmsley
      Walmsley Hi Chris, I did what you suggested on 30 November. There was nothing in my spam folder and I now have a case number CAS-506274-Y6C7N2 but still no MD4 download. Please help me!
      • December 1, 2021
    • Walmsley
      ChrisEdwards1 Hi Walmsley, thank you for confirming your case number. I will ensure this is followed up on today.
      • December 1, 2021
  • New
    tucks
    Contributor - Level 1
    2021-12-01

    Hello,

    I'm really getting angry now. Why is my ticket markes as "Problem Solved" three out of four times, when in fact I still have not received any licenses.

    I have provided all information, iLok User Id (oxytu), Proof of Pruchased (attached to ticket) and still nobody cares about those tickets.

     

    What escalations options are there for me?

    BR

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    0 41
    • tucks
      SvyatoslavMelik2020 HI! I am here with a same problem! i Make a ticket - what can i do now??? no email...
      CAS-506594-M9S7F7
      CAS-506592-F1G7J4
      • December 1, 2021
      • Still not received my licenses
        ChrisEdwards1 Hi SvyatoslavMelik2020, I am sorry to hear you have not yet received a response on your tickets. I will ensure they are followed up on today.
        • December 1, 2021
      • Still not received my licenses
        SvyatoslavMelik2020 ok! Thnks - i m waiting!
        • December 2, 2021
      • Still not received my licenses
        SvyatoslavMelik2020 !!!!! its here!!! in my email box!!!
        • December 2, 2021
      • Still not received my licenses
        SvyatoslavMelik2020 thank you very much!!!
        • December 2, 2021
    • tucks
      ChrisEdwards1 Hi tucks, upon investigation, I can see a response was sent out on ticket CAS-505336-L3C3S2 on 30/11/2021. It is highly possible this response may have routed to your spam/junk folder if it is not seen in your main inbox. If it is not in these locations either could you please provide an alternative email address we may forward it to?
      With regards to your other cases, these were closed out after the response was sent on the above case to avoid any duplicate responses.
      • December 1, 2021
      • Still not received my licenses
        tucks Hi, how can I give you some more email addresses to try out without publishing them here?
        • December 1, 2021
      • Still not received my licenses
        tucks Actually, there is nothing in any Spam filter, and no emails from your domain were rejected by my mailserver. Don't you see Email bounces? Why is there no customer portal? Why do I get Emails from your ticket system, but never a license key? This is all unlogical and seems to me like a whitewash action.
        • December 1, 2021
  • New
    Kasevad
    Newcomer - Level 1
    2021-11-30

    Yesterday I bought TC Electronic PlugIn VSS3 Native. Payment was done via PayPal. But i never received any email confirmation, receipt or a PlugIn Download link. More than 24 hours have already passed, there is nothing in the spam folder either. Please help! Ticket Number: CAS-506310-J8L3H1

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    0 34
    • Kasevad
      ChrisEdwards1 Hi Kasevad, I am sorry to hear about this issue. I will be sure this is followed up on for you today, please keep an eye out in your spam/junk folder for the reply as we have seen its route to these locations on occasion.
      • November 30, 2021
    • Kasevad
      Kasevad Hey Chris! Thanks for the help! Today I got the activation code and installed the plugin, it is incredible! :-)
      • December 1, 2021
  • New
    Cinetracks
    Newcomer - Level 1
    2021-12-01

    Hello,

    Same problem as when I bought the 6000 bundle, no license code received for my TC2290 Native purchase.

    I already made a ticket : CAS-506234-J4F5S6

    Peter

    0 24
    • Cinetracks
      PedroRodrigues Hi Cinetracks, I have replied on case number CAS-506234-J4F5S6 nevertheless if you log in on your ILOK ACCOUNT you will be able to activate your license
      • December 1, 2021
      • No license code for TC2290 Native
        Cinetracks Thanks Pedro, I can see the license in my iLok account now.
        • 1
        • ·
        • December 1, 2021
  • New
    agardt
    Newcomer - Level 1
    2021-11-30

     

    Dear support, i am sure you are working hard to get all those issues sorted. Thanks for that!

    The main problem is actually that you need to work hard for something simple as an activation mail.

    And this from a company which once was on top of the game - in the early 90s or even before. It is disappointing to see that such a technically advanced company has such an underdeveloped infrastructure.

    I bought many plugins, even from very small vendors, and neither did i have to wait 24h for an activation, nor did i have to tolerate to not even get a confirmation that the order was successfully completed.

    Now, 24h have exceeded and i am still waiting for a mail (and yes, i looked into my spam folder).

    I hope to hear from you soon.

    Regards, Andreas

     

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    2 67
    • agardt
      mrMONQ Same thing here with the md4 plugin. No code, no email and even no reply to a service ticket for almost 3 days already. I can only call this a clusterf*ck
      • November 30, 2021
    • agardt
      bouleyp Same thing here with the VSS4 Native plugin And Polytune Plugin. No code, no email and even no reply to a service ticket for almost. Could this be a Scam or a bug given the number of complaints for this problem?
      • November 30, 2021
      • Missing activation code for VSS4 HD purchase
        mrMONQ Im guessing server problems and too little helpdesk staff to counteract the problems.
        • November 30, 2021
    • agardt
      arnoldorodeo Same here
      • November 30, 2021
    • agardt
      KyleJohnson Hello, Kyle here with Music Tribe. If you have not received your activation please submit a case through the Support link at the top of the page. Cases are answered in the order in which they are received. If you have received a case number, your ticket is in our system and will be answered.
      • November 30, 2021
    • agardt
      cperezh Agreed; this is a total disaster, I almost regret making the purchase and I'll be staying away from any brands tied to "MusicTribe" in the future. The support system is bad, as are all of the websites.
      • November 30, 2021
      • Missing activation code for VSS4 HD purchase
        PatReel exactly. I see your point...I was also thinking about to buy some new plugins but after that...
        • December 1, 2021
  • New
    PatReel
    Newcomer - Level 1
    2021-11-30

    Hello All

    As other people here I have the same issue. I have placed on sunday an order for two plugins and havent received an order confirmation with the Ilok activations. I have created a ticket and provided all information. I have checked my spam/junk folder but nothing. I have placed an order for MD4 HD and TC 8210. Invoice 1522453. Can one of the moderators check it,please? My ilok is patrickriehl

    Thank you.

    Kind regards

    Patrick

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    1 133
    • PatReel
      KyleJohnson Hello, Kyle here with Music Tribe. If you have not received your activation please submit a case through the Support link at the top of the page. Cases are answered in the order in which they are received. If you have received a case number, your ticket is in our system and will be answered.
      • November 30, 2021
      • No order confirmation email with Ilok activations Ticket Number: CAS-506085-Z1K1K2
        tucks Actually, more probably, your ticket will be marked as "Problem Solved" without any help.
        • December 1, 2021
      • No order confirmation email with Ilok activations Ticket Number: CAS-506085-Z1K1K2
        PatReel Hello Kyle. Thank you for your reply. I have opened a ticket as I wrote and what I dont understand that some people got here help from moderators and some not. I have been a long time Powercore user and I understand that in those times perhaps all companies have trouble with enough stuff. But on the other side...if your company is offering black friday deals and they know that a rise in order could happen then your company has to care for enough capacity. I was thinking about to buy another plug ins but after those bad service handling I am not sure if I should spend my money again. The ticket system is also not customer friendly. I have now requested demo licenses so I can work with two plugins within 14 days. But if I my ticket will not be handled within the next days I will open an case with paypal. Best regards Patrick
        • December 1, 2021
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