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260,765 members
139,394 posts
  • New
    johanp
    Newcomer - Level 1
    2021-04-08

    I just got the VSS4 and Nonlin plugins. Its amazing to have these, my favourite algorithms from my reverb 4000, as plugins. I only wish you provided more than 1 iLok activation. I use a macbook pro on the go, and another mac in my home studio. I'm considering buying these two plugins again to have them on both computers, but it feels wrong. So, please consider providing more than 1 activation.

    Some examples of others that do provide at least 2 activations:
    Eventide
    Fab Filter
    iZotope
    Native Instruments Komplete
    Modartt Pianoteq
    Plugin Alliance
    Roland Cloud
    Soundtoys
    Valhalla DSP

    And many thanks for making these great plugins!

    read more...
    0 64
    • johanp
      PedroRodrigues Hi Johanp effectively that is the case but if you allow me to suggest to register your license on your ILOK dongle allow you to bounce your license between your unit machines. Please consider that form what I'm aware in the majority of the examples that you stated the license allows you to use the same Serial Number to authorize the license on different machines but does not use the same license at the same time on different machines.
      • Apr 9
    • johanp
      johanp Thank you very much for doing this! I just saw the news today, and I'm superhappy!
      • Jul 22
  • New
    SebastianOhmert
    Newcomer - Level 1
    2021-06-22

    Maybe the answer is out there somewhere already - but to be quite frank, it took me too long to even get here - or to get in touch in anyway with TC. I used to adore the company, it was a benchmark regarding being customer friendly and it's service. Now the benchmark that is left seems to be the sonic quality of their products. Which is still great.

    But here's my question: I've been a TC user for a long, long time. I started with the Powercore (in the days when it was still PCI) moved on to the Powercore Express and finally managed to make a dream come true when buying two units of the System 6000 plus the ICON remote. Now I saw the Native series coming up, but didn't even bother to try so far, as I think if TC values loyality and their customers at all, than a crossgrade option for all owners of the System 6000 should be a matter of course!

    So again: is there a crossgrade option and if not: really??

    Please don't make me dissapointed here.

     

     

    read more...
    0 39
  • New
    Double69
    Newcomer - Level 1
    2021-06-21

    Hi there,

    After my MD4 trial was over last week, I immediately bought the full version, as I'm in the middle of customer projects where MD4 was used.

    After the purchase came the shock, it takes 24 to 48 hours until the full version is unlocked. Where can you find something like that, it's 2021.

    And please, how do I explain to my customers that their projects won't be finished.

    A seamless transition from trial to full version simply has to be guaranteed in the professional sector.

    The highlight is yet to come ...

    It was now more than 60 hours ago that the MD Native Software was purchased and I haven't even received a purchase confirmation or activation yet. The money was of course debited immediately.

    That is not professional and an absolute cheek. I expect immediate activation and compensation for the trouble this caused.

    read more...
    0 54
    • Double69
      KyleJohnson Hello, Kyle here with Music Tribe. It sounds like it could be a communication error, first double check your Spam filters in your email. If you do not see anything there then please contact us directly through the Support link at the top of the page so that someone can assist you with this license.
      • Jun 21
      • Big Fail for professionals @MD4 Native
        Double69 Hi Kyle, thanks for your quick reply. I have checked my spam folder every hour. I thought the delay is beacuse of weekend, but still haven´nt got any notification after my purchase. I also checked my ILok account for pending registrations, nothing. I also was searching for a dircte support contact, but could not find anything. All support links were routed to this page here. Please privide a support link
        • Jun 21
      • Big Fail for professionals @MD4 Native
        Double69 Thanks Kyle, problem solved
        • Jun 21
  • New
    MichaelBransome
    Newcomer - Level 1
    2021-06-18

    We use a studiokonnekt 48, purchased new a very few years ago. It has been our audio interface workhorse for years under several iterations of MacOS. TC has apparently released the 64-bit version of Windows drivers/apps for controlling this and other TC interfaces. It is not apparent that TC Electronic (today part of the Behringer concern) has commited to letting us use our perfectly healthy audio interfaces under 64-bit system software such as Mojave.

    We are asking TC Electronic - presumably its own division in the Behringer sphere - to commit to developing and releasing 64-bit-compliant software for the studiokonnekt 48 and the handful of other excellent TC audio interfaces from that generation, so that we who pay your bills and make doing business a pleasure can remain happy users of TC's great gear.

     

    Let's go TC, show us - your user-base - some honest and simple generosity!

    read more...
    0 122
    • MichaelBransome
      NicJonesMT Hi Michael. The TC Near interfaces (Konnekt and Impact) are long discontinued. This means that there will be no future updates to the software that the products use.

      Some users have had some success using these products with more recent operating systems however we do not officially support this.
      • Jun 18
  • New
    sdj9113
    Newcomer - Level 1
    2021-05-28

    I bought tc8210 native in this site without login.


    And I didn't receive the mail after the purchase.

    ?

     

    0 62
    • sdj9113
      Dale_M Can you advise your email address please?
      • May 28
    • sdj9113
      • I didn't receive the mail after the purchase.
        NicJonesMT Hi SDJ9113
        Sometimes the Activation email is sent to your Spam/Junk folder.

        If the Email is not here then please submit a technical support ticket and provide your iLok user ID in the Ticket. We can then manually deposit this to your account.
        • May 30
  • tibi12345
    Newcomer - Level 1
    2020-07-01
    Hello. I've buyed the Finalizer app yesterday, but i didn't recieve any confirmation e-mail and it has beenmmore than 24 hours. Yesterday your support site didn't work at all. Can I get my license, please? I'm expecting this kind of stuff from a small company, but in this case, I find very disrespectful, the fact that I am the one reaching out to you.
    read more...
    0 83
    • tibi12345
      PedroRodrigues Hi tibi12345 have you check the your spam folder and confirm on your ILOK account if the license was remotely deposited ?
      • July 1, 2020
    • tibi12345
      tibi12345 I checked the spam folder. I've also checked the ilok license manager, but as it was expected nothing was in there. The form didn't ask for my Ilok account, only for my e-mail adress.
      • July 1, 2020
    • tibi12345
      PedroRodrigues Hi tibi12345 please submit a case via Community, please mention my name so I can managed this issue directly
      • July 1, 2020
    • tibi12345
      tibi12345 Thank you, but I cannot find the 'place' where I can do that. Can you, please, send me a link?
      • July 2, 2020
      • Finalizer App
        PedroRodrigues https://community.musictribe.com/pages/care-portal
        • July 2, 2020
  • New
    jeromerenard
    Newcomer - Level 1
    2021-05-18

    Hi, 

    I just bought the MD4HD native, but I haven't received any licence or code to register the product. 

     

    Checked my email and spam folder, but nothing ...

     

    Any help please?

     

    Tahnk you

    Jerome R

    read more...
    0 81
    • jeromerenard
      jeromerenard I cannot create a support ticket, since he ask me for a serial number ...
      • May 18
    • jeromerenard
      ChrisEdwards1 Hi jeromerenard, please submit this as a technical support ticket. If the Model Name is not listed within the drop down please choose another model and state in the description which model it is referencing. As for the serial number if this is not applicable to you please state that. Upon submitting the ticket please include a copy of your Paypal order invoice and your iLok ID.
      • May 18
      • Bought MD4HD Native but haven't receive the licence
        jeromerenard Solved! Thank you ChrisEdwards1
        • 1
        • ·
        • May 19
  • New
    dblock1
    Newcomer - Level 1
    2021-05-18

    Problem is all the "Type of ticket" drop down choices (except pre-sale which this isn't) require model or serial numbers in order to submit it. Also I don't see a place to enter what my problem is. Can somebody please tell me what category will allow me to submit a ticket for not receiving my Activation Code for the Finalizer software that I purchsed. It was not in my spam folder.

    .

    read more...
    0 59
    • dblock1
      ChrisEdwards1 Hi dblock, please submit this as a technical support ticket. The Finalizer is listed within the Model Name Drop down and as for the serial number if this is not applicable to you please state that. Upon submitting the ticket please include a copy of your Paypal order invoice and your iLok ID.
      • May 18
  • New
    dblock1
    Newcomer - Level 1
    2021-05-18

    Purchased yesterday but I've been going in circles trying to find out exactly who to contact.

    Would appreciate some help.

    0 51
    • dblock1
      WilliamR Hello, William from musictribe here. Can you please check your spam/junk email folder, as sometimes the Activation Code email will be routed to here.
      • May 18
      • Exactly who do I contact for not receiving Finalizer software code?
        dblock1 Thanks for responding William. Yes, I'm well aware of the spam folder possibility so have been checking that folder as well as my inbox since yesterday. Can you tell me what steps to take to get my code please?
        • May 18
  • New
    Irkus
    Newcomer - Level 1
    2021-05-16

    I bought the MD3 NATIVE plugin through the tc electronics website and I still haven't received a code number from tc electronics to activate it.

    I need to start working as soon as possible and without this plugin (MD3 NATIVE), there are projects that I cannot finish. 
    I have the receipt of the purchase, what email can I send it to?
    Thanks

    Irkus
    read more...
    0 62
    • Irkus
      KyleJohnson Hello, Kyle here with Music Tribe. Please submit a technical support ticket through the support link at the top of the page.
      • May 16
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