Statistics

225,068 members
99,490 posts
  • Music Tribe
    Triber
    2020-09-14

    We’re rolling out some new Community updates for everyone with even more coming soon!

    2 260
    • Music Tribe
      cjeffers235 I need help with routing on a Midas Pro 1. Currently the House mix and the Streaming mix are the same mix. I'd like to separate them, but the routing is a little confusing.
      • September 17, 2020
    • Music Tribe
      BetoMauricio Necesito ayuda
      • October 11, 2020
  • New
    Music Tribe
    Triber
    2021-01-12

    Thomann and Music Tribe to Enter Super Partner Relationship

    Hans Thomann, CEO of Thomann GmbH and Music Tribe’s CEO, Uli Behringer today announced the entering of a strategic relationship. The focus of this Super Partner relationship is to deliver an obsessive Customer Experience with unique collaborative opportunities to realize co-innovation of new products, co-marketing related to learning and education as well as a unique supply chain integration to ensure all products are always in stock and readily available.



    Hans Thomann commented: “The Super Partner relationship between Thomann GmbH and Music Tribe is unprecedented in the industry. However, it is a continuation of decades of close and trusted relations between our two companies. What unites us is that we are both owner-led companies that focus on our customers, characterized by flat hierarchies resulting in the ability to make decisions quickly and flexibly to the customers’ benefit.

    
Music Tribe with its retail brands Behringer, TC Electronic, TC Helicon and Bugera, etc. has become our no.1 selling brand while also offering one of the highest product quality levels. It is also rooted in a close personal relationship between two visionaries in the industry. Music Tribe's famous speed and flexibility in developing new products and optimizing existing ones meshes perfectly with Thomann's renowned spirit of innovation in customer service and dedication to getting their customers the best deal possible in terms of both support and prices.


    Thomann supports customers in their buying decisions with a 400-strong team of sales agents who can draw on detailed product expertise and state-of-the-art training to advise them in 24 languages and are available through all current means of communication. A staff of 300 exclusively provides after-sales services from instrument and equipment repairs and maintenance to supply of spare parts, with a dedicated separate call center offering rapid and straightforward assistance in twelve languages.

    The newly launched Super Partner relationship will build on the excellent two-way communication between Thomann and Music Tribe. In the past, both companies have frequently cooperated in determining production quantities and flow of supplies. Now, they will enter into co-development of new products and optimization of existing ones. Thomann is known for putting the customer first and will do everything to enable Music Tribe to react even more immediately to customers' desire for new and optimized products, while Thomann will achieve greater availability of Music Tribe's portfolio at significantly reduced prices for the customer.

    The most vital goal for us as an MI retailer is to preserve and enhance musicians' enjoyment by advocating for them and providing them with the best possible service and an unparalleled customer experience, and to constantly improve our efforts in doing so. In this endeavor, Music Tribe is an ideal partner, since we share the vision to always get the best deal to our customers; we can and will build on this vision. We strongly believe in the quality of Music Tribe's portfolio, and we are overjoyed to now enter into a new-level partnership with Music Tribe to meet the constantly growing demand in a forever evolving market. Working closely together to coordinate the production and availability process promises benefits in greater availability, efficient costs structures and more attractive prices.

    With this Super Partner relationship agreed, we look forward with a great sense of optimism to the future: a shared future in which we will be even better able to satisfy the demands and fulfil the wishes of our international customers.”

    Music Tribe’s CEO Uli Behringer commented: “Hans and I have a personal relationship for more than three decades. We are both extremely passionate to take this great relationship to an unheard-of level, in order to serve our Retail Customers. For decades, Thomann has been leading the industry through unsurpassed Customer Experience, which perfectly matches Music Tribes’ Customer Obsession Vision. This strategic relationship will now open the door for a deep integration and collaboration – all for the benefit of the Customer we all love to serve.

    How will the Customers benefit from this new Super Partnership?




    1. Product Availability.
    Music Tribe is one of the very few companies in the industry that manufactures nearly all its products in-house (https://www.youtube.com/watch?v=08yTRb69AVw). This allows us to ship all our products from our China and Malaysia factories directly to Thomann’s warehouses, saving huge time and cost resources. Our Customers will enjoy much faster access to new products, all at reduced pricing. 



    2. Innovative Solutions.
    Thomann’s tremendous product and market knowledge will enable huge opportunities around co-innovation for new products. With Music Tribe’s 8 global Innovation Centers and 400+ world-class engineers, we will be able to turn around product ideas in record time. We’ll soon be rolling out a Customer Co-Innovation application that will allow our Customers to directly participate in the definition and design of new solutions, products and features. 



    3. Product Marketing.
    Both Thomann and Music Tribe will collaborate in the creation of digital learning and education content in order to help Customers to maximize the usage of Music Tribe’s products. In the coming year we will be launching our Music Tribe Academy, an interactive Learning Management System, where our Customers and Partners can co-create courses and other content. 



    4. Customer Service. With the setup of this new strategic relationship, Thomann will now directly be supporting and servicing all Music Tribe products through its own Call Center and inhouse Service Facility. Music Tribe will serve Thomann with global support services as well as spare parts supply directly from our factories, hence drastically improving the product turnaround time.

    Music Tribe’s Retail products do enjoy an industry-leading 3-year warranty upon registration at Music Tribe’s Community (https://community.musictribe.com/).”

    Music Tribe’s COO David Hunter added: “We are truly excited about this wonderful relationship with Thomann, while now taking it to a complete new level. We’re currently reinventing our whole organization by means of extreme digital transformation and automation of all repetitive processes. Our objective is to become a highly strategic and insight driven organization, and we’re currently investing over US$ 50m in fully automating our current China operation. Last year we acquired 50 acres of land in Malaysia where we’re planning our second fully automated manufacturing plant.

    We’re very proud to have entered into strategic relationships with Microsoft and Siemens around a state-of-the-art 4.0 factory (https://www.plm.automation.siemens.com/global/en/our-story/newsroom/music-tribe-electronics-smart-factory/87404) in line with our relentless execution on our Customer and Digital Obsession Vision.

    read more...
    4 2,194
  • New
    Music Tribe
    Triber
    2021-03-01

    Aston and Music Tribe Join Forces

    Two of the audio industry’s most innovative and forward-thinking organisations have united, with manufacturing and distribution giant, Music Tribe, announcing the acquisition of multi-award winning Aston Microphones, the UK’s only mainstream mic brand.

    #AstonMicrophones #MusicTribe #CustomerObsession

    read more...
    1 394
  • rovi-mortell
    Community Manager
    2019-08-29

    Behringer is now number 1.

    We’re very proud and humbled to announce that Behringer is now officially Europe’s number 1 brand (Thomann ranking).

    We’ve just overtaken Yamaha!

     

    Facts and Figures from Thomann.deFacts and Figures from Thomann.de

     

    Wow, what an achievement and perfect timing as Behringer is celebrating its 30th anniversary this year (founded 1989).

    All credit goes to you our loyal Customers who have supported us in all these years.

    We simply cannot thank you enough!

    read more...
    3 363
  • rovi-mortell
    Community Manager
    2020-02-03

    “Buy and sell. For free.” 

    It’s finally here - the place where you can buy gear and sell. All for free.

    Freemusictribe.com is now in beta and for sure there will be many things to improve. However, we are committed to make this the most amazing place for you to buy and sell gear.

    As a next step, we’re planning to implement buyer and seller protection systems, as well as improvements on the customer experience. 

    Why don’t you help us with comments and suggestions to make this the best marketplace?
    Create an account and start posting your gear today!

     


    #FreeMusicTribe #BuyAndSell #allForFREE

    read more...
    2 434
  • New
    Music Tribe
    Triber
    2020-10-29

     

    We’ve implemented some much needed features so you can have more meaningful interactions and learn more about your product as well as how to get more out of the Community.

    Chat Module

    • Send private messages
    • Create Group Chats
    • Share files and other media

    Warranty Section

    • See your product’s warranty information in the Warranty section of the Support page

    How To Section

    • Get a step by step guide on the different functions in the Music Tribe Community

    Plus, more UI improvements and bug fixes to make your browsing experience a lot better!


    read more...
    1 649
    • Music Tribe
      DaveMorrison I have looked for all three of these features today. Is there another invisible button for these? Maybe I'm blind : )
      • October 29, 2020
    • Music Tribe
      PetGerbil I find it's helpful when reading posts about "improvements to the site/community" to raise the back of your hand to your mouth, cough and at the same time mutter Bullshi7!! Saves a lot of anguish and time... hth :)
      • October 30, 2020
    • Music Tribe
      linschen hali hallo kann mir wer sagen wie ich den support kontaktieren kann ?
      • November 6, 2020
      • The Latest Music Tribe Community Updates are Here!
        KyleJohnson Kyle here with Music Tribe. Click on the Support tab at the top of the main Community Window. Then submit a supoort ticket.
        • November 6, 2020
      • The Latest Music Tribe Community Updates are Here!
        linschen das hab ich gemacht vor 4 tagem und habe bisher keine antwort bekomen
        • November 8, 2020
    • Music Tribe
      GuitarGuy2020 How to register a pedal?
      • November 6, 2020
      • The Latest Music Tribe Community Updates are Here!
        KyleJohnson Hi William, Click on the Support tab at the top of the screen then submit a ticket.
        • November 6, 2020
    • Music Tribe
      Shakeel Just registered my Behringer Wasp but found it confusing, there was no confirmation it has been registered & I’m confused with this ‘create a ticket?
      • November 6, 2020
  • New
    Music Tribe
    Triber
    2021-04-16

    “I am working as the Lead Embedded Software Engineer on all our current Gaming and Broadcast products from TC Helicon. My job consists of developing and maintaining all aspects of firmware including audio DSP, low-level drivers and writing application code. As a music producer and life-long gamer, I am lucky that I can combine my passions with innovative technology to create amazing products for our customers.

    One of the proudest moments of my time at Music Tribe has been seeing the positive reaction from our customers when releasing a new update for GoXLR. We listen very closely to the feature requests and comments from the GoXLR Community, and it is always rewarding seeing the flood of positive messages when we can deliver a feature update that the community has been asking for.

    I love creating a collaborative and creative work environment with my team, both locally and around the globe. My team has helped me grow by pushing the boundaries of my technical and creative knowledge.”

    Michael, Innovation Software Embedded Specialist

    Join the Tribe: http://bit.ly/Join-MusicTribe

    #WorkCulture #TriberStory #Inside #MusicTribe

    read more...
    0 4
  • Kevin
    Community Manager
    2019-06-11

    Hi everybody!

     

    Today, we’re rolling out more updates and fixes to the Music Tribe Website this Monday June 17, 2019. Check them out below.

     

     

    Updates

     

    A Moderator Link has been added in the Discover menu 

    Moderators can now access the “Moderator” page via the Discover menu in the header.

     

    Closed Customer Tribes now open 

    Users can now post in previously closed Customer Tribes.

     

    Support Page brand links updated

    Previously broken links to brand-specific support pages have been updated.

     

    Learn Page updated

    Tabs have now been added to the Learn landing page.

     

     

    Bug Fixes

     

    Customer Tribe

    • View counter is now working properly
    • Clicking on “Participated Post” or “My Posts” when not logged in will now request for a user’s log in

    News Page

    • Several layout fixes
    read more...
    2 803
    • Kevin
      PetGerbil

      Smiley Indifferent

      Hey everyone! The view counter is now working !!

      everyone ?...hello?...oh that's right,everyones gone...

      • June 11, 2019
    • Kevin
      TC-Mike

      Thx for the infos Kevin.

      it is now also possible to attach .PDF files to posts.

      Any chance to try a beta version, so you can get feedback prior to rolling out the updates? 

      I really miss the subtribes in the "musician" tribe, which is now a big pile with everything from Tannoy speakers, to mixers , synthesizers, etc all across the different brands , which makes it hard for our users  discover content. i can work around with the search function (which works quite good) and partly also tags, but new users might get frustrated . IMO we should expand  view filter to restrict the content either by brand (without being redirected to the brand tribes) or product type  . the current view filter options   "my posts, post i participated " don't really help to restrict relevant content and i can see all my participated posts view my profile view too. 

      • June 13, 2019
    • Kevin
      TC-Mike

      "A Moderator Link has been added in the Discover menu 


      Moderators can now access the “Moderator” page via the Discover menu in the header."


      has this feature been discarded ?  - can't find a moderator section under "Discover" menu?


      moderator not available under discover.PNG

      • June 16, 2019
    • Kevin
      Kevin

      Hi @TC-Mike 

      Can you please do hard refresh?

      Thanks

      • June 16, 2019
    • Kevin
      TC-Mike

      thx kevin, it is available now: 

      moderator.PNG

      • June 16, 2019
  • Music Tribe
    Triber
    2020-09-29
     
    We are delighted to announce Daniel Hutta as our new Music Tribe Senior Customer Quality Leader.
     
    Daniel has over 20 years of mechanical, design and quality experience with Companies including Teradyne, Apple and most recently Flex. Initially, he will focus on the RCA (both internal and external) with the objective of identifying all opportunities to improve the quality of product supplied (Supplier Quality), manufactured and delivered to you our Customers.
     
    Daniel commented, "I am delighted to be joining Music Tribe, an Organization that truly believes in Customer Obsession and Digital Obsession. In a dynamic, Customer Obsessed Organization, I am confident that my skills will help drive continuous improvement and quality as the foundation for all that we do so that Customers have an outstanding experience with all of Music Tribe products. I am excited by the challenge and the potential and look forward to working with you all."
     
    Welcome to Music Tribe Daniel!
     
    read more...
    0 144
  • New
    Music Tribe
    Triber
    2021-03-15

    We’re excited to welcome Strumenti Musicali as a new Super Partner in Italy!

    strumentimusicali.net

    #MusicTribe #StumentiMusicali #SuperPartnership #CustomerObsession

    read more...
    4 462
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