289,474 members
171,990 posts
  • New
    Newcomer - Level 1


    I opened a ticket for a repair under warranty to a faulty Behringer Ultragraph Pro FBQ1502HD in Victoria Australia. The ticket was closed with little to no support for a service centre in my area nor even country. That's a rather bad business model. Can anyone assist me to find a service centre please?

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    • DocM60
      Nigel67 Hi DocM60. I am very sorry that your ticket was not replied to. It is possible that someone did reply and the reply ended up in your spam / junk folder. Please can you look there. What was your case number? For Warranty Service, please contact the shop that you purchased the unit from and they will arrange the warranty repair, otherwise please contact our Superpartner in Australia who are Australis.


      UNIT 1, 1-11 Sydenham road


      Australia 46100

      (+)61 2 9698 4444

      [email protected]
      • August 25, 2021
      • Warranty/Service in Australia?
        Nigel67 I have just checked the ticketing system and can see that your e-mail was replied to on the 24th, so i think this must have ended up in your spam / junk. I see you also submitted a second ticket last night, but this has yet to be answered.
        • August 25, 2021
    • DocM60

      Email received -----"Please be aware that you are located in an unsupported territory.
      This means that for further assistance you will need to directly contact your nearest reseller or distributor and they will be able to advise you further.
      If you click on the below links and then press the "Buy" tab, this will give you a full list of our international resellers and service centres who can assist you." ---------Frustration as this is an unrepliable email sent, and the link just sends me back to the start. A 'dead end' ticket in actuality. Thanks for the info Nigel67, appreciate your effort. The "buy tab" sheds no light at all. It's a pain to just get a repair sorted out. I await replies to email and phone message I left. The seller was of no help either.

      • August 26, 2021
  • Mayank
    Contributor - Level 1

    Hello. Which material would be the best to put inside the ports of the Tannoy XY8F floor standers. 

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  • bentbert
    Contributor - Level 1

    I have a couple of fairly new Tannoy Definition DC10T loudspeakers (2 years) where the dual concentric unit is broken due to a amplifier problem. There are not authorized workshops in Denmark and the producer of the amplifier have agreed to replace the broken unit but have not been able to get the sparepart indicates that Tannoy is not responding.


    Is the DC10T and the DC10Ti considered discontinued since you are not able to deliver units for them anymore or get back to the workshop that holds the defective loudspeaker. The loudspeakers is quite expensive (list price 6.500 £) and can still be bought at Nintronics, and according to the homepage of Tannoy offers 10 years of warranty.


    I cant be that I have to scrap my 2 years old Tannoy loudspeakers becourse Tannoy are not responsive or what

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  • dlgabry
    Contributor - Level 1

    I have the umc204hd playback ports 1 & 2 wired to a fostex sub woofer with its passthru outputs connected to two mackie mr 524 speakers. I'm using Hauptwerk to supply the audio to the umc204hd. I  have the latest version umc204hd asio driver, with it's output set to the max. The audio volume is lower than expected even with the speaker's volume controls set to the max. Any suggestions are most welcome!

    I've submitted two tech support requests for the umc204, both were closed with no apparent update from support that I can find...

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    • dlgabry

      Hi David ( @dlgabry ), 


      Welcome to the community.  I've seen a few posts about the RCA level being lower than expected our of the PB outputs.  I have a 404HD which also has balanced PB outputs and I've always used those.  I think it depends on the input sensitivity of the amp. In situations like this I usually put a stereo line pre-amp in between the output device and the input of the amp.  Something like this should work fine:


      Hope this helps, 



      • October 19, 2019
  • bobbywolfe
    Newcomer - Level 2

    Trying to hook up an android to a xenyx mixer. Am I understanding correctly that you need a mono (not stereo 1/4"adapter) to get the correct signal into a mono channel or a 3.5mm to a splitter 1/4 mono to go left and right? 

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    • bobbywolfe


      Hello Bobby, welcome to the community.


      You should use a stereo splitter cable like this and connect to a stereo channel. There really is not a way to connect both stereo sides to a mono input but you could connect just one side of the splitter cable if you don't have a spare stereo channel. 


      Cables that have a 3.5mm TRS plug on one end and a 1/4" TRS plug on the other will not work correctly for this application.

      • June 5, 2020
  • Jedsterm1
    Contributor - Level 1

    Hello, Can anyone help me out with a user manual on the Voicelive Touch? I lost mine in a move. I noticed they do not have it in english on TC Helicons website. Thank you in advance!

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  • Joshguminski
    Contributor - Level 1

    I am running 2 12in Dayton ho's in a sealed enclosure. I don't have access to a PC. Can you recommend a setting for my amp to give me the best sound?


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  • U680892
    Contributor - Level 1

    Hi I am going to order the tannoy xt6f or possibly the xt8f. I have a large room but am worried that although the xt8f is probably the better speaker to get, that the bass may still be too strong at times. Do the speakers come with bungs for the bass ports? If not do tannoy stock bungs and would they be recommended for use?

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  • FAT007
    Contributor - Level 1

    Hi, does anyone knows if you can use a microphone on headphones H2000BNC when connected via cable to the phone?  The cable supplied on pictures looks like a normal 2pin stereo 3,5 jack and not a 3 pin 3,5 jack?


    0 82
    • FAT007


      Hello Tomaz, welcome to the community.


      The wired connection on the HC2000BNC is only for stereo headphones. The microphone only works when using a Bluetooth connection.

      • May 14, 2020
  • Girish
    Contributor - Level 1

    Hello, the power cable doesn't go in tightly in power socket? Is there a better or latest Digital or analog mixer ? I am planning to return this Q1202USB 12-Channel Mixer..  I wanted basically something for karaoke to hook up to my surround system

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