298,817 members
182,483 posts
  • jasbirnandra
    Contributor - Level 1

    I am interested to buy speakers from tannoy as there are no dealers here want to contact them and do not have any contact details can someone share the same, please.




    0 492
  • New
    Newcomer - Level 2

    I run the sound at church and know very little about what I am doing. We have had this mixer for about 1.5-2yrs. The issue has been on and off but continues to get worse. The mixer generates its own WiFi that we connect to with an iPad. Very often the iPad will not connect. Sometimes it won't even be able to find the XR WiFi. 

    We have tried a few different troubleshooting ideas and nothing helps. There is nothing else (phone or computer) trying to connect to the WiFi. We have also tried other iPads. What am I doing wrong?

    0 185
    • Fbch
      Nigel67 The XR16 internal wifi uses the 2.4GHz frequency which is the most common and it could be that with all the mobile phones around, etc, the frequency is becoming log jammed. Have you tried using an external router which also uses the 5GHz frequency. This also gives the advantage that you can place the router higher up as having the antenna low down will also affect the wifi range. Please see this video that may be helpfiul.
      • July 21, 2021
      • Behringer x air 16 not connecting to ipad
        Fbch I will try that this week. I have an Ethernet cable run to the sound board but I do not have a computer over there. So if I connect the mixer to my modem, I can connect to the app via the church WiFi? (Like I said, most of this goes over my head)
        • July 22, 2021
    • Fbch

      Hi Fbch. many apologies for the delay in getting back to you. For some reason I only received the notification that you had replied this morning. How did you get on connecting to the wifi. I would advise probably using a separate router rather than the church wifi. if you don't move around the church, have you thought about getting an adapter for the ipad so that you can connect it directly to the ethernet port and charge at the same time. You can purchase Lightning to ethernet port adapters which also have a power adapter as well. A long as the ipad isn't moved around a lot for the cable to be pulled out, then this would probably be your most secure connection followed by the external router.

      • July 29, 2021
  • New
    Newcomer - Level 1

    Hope all y'all are safe and healthy


    From an auiophile in New York City

    in 1967 bought two(2) used - and wonderful

    Tannoy Speakers

    about 35"H x 14"D x 24"W


    I hope someone could please help - thank you

    How do I find:

    * The Model #

    * Model Name

    * Serial #

    * Year Manufactured 

    * How many were manufactured

    * Performance Specifications

    Is there anything which needs to be done

         after ten(10)-years of storage

         to ensure everything is perfect ?


    Thanks very much

    Ed Staley


    Please email me:

    [email protected]


    678.444.9896<-Direct Cell

    Thanking everyone for your most kind helping hand





    View Attachment

    0 54
  • New
    Newcomer - Level 1


    I opened a ticket for a repair under warranty to a faulty Behringer Ultragraph Pro FBQ1502HD in Victoria Australia. The ticket was closed with little to no support for a service centre in my area nor even country. That's a rather bad business model. Can anyone assist me to find a service centre please?

    0 75
    • DocM60
      Nigel67 Hi DocM60. I am very sorry that your ticket was not replied to. It is possible that someone did reply and the reply ended up in your spam / junk folder. Please can you look there. What was your case number? For Warranty Service, please contact the shop that you purchased the unit from and they will arrange the warranty repair, otherwise please contact our Superpartner in Australia who are Australis.


      UNIT 1, 1-11 Sydenham road


      Australia 46100

      (+)61 2 9698 4444

      [email protected]
      • August 25, 2021
      • Warranty/Service in Australia?
        Nigel67 I have just checked the ticketing system and can see that your e-mail was replied to on the 24th, so i think this must have ended up in your spam / junk. I see you also submitted a second ticket last night, but this has yet to be answered.
        • August 25, 2021
    • DocM60

      Email received -----"Please be aware that you are located in an unsupported territory.
      This means that for further assistance you will need to directly contact your nearest reseller or distributor and they will be able to advise you further.
      If you click on the below links and then press the "Buy" tab, this will give you a full list of our international resellers and service centres who can assist you." ---------Frustration as this is an unrepliable email sent, and the link just sends me back to the start. A 'dead end' ticket in actuality. Thanks for the info Nigel67, appreciate your effort. The "buy tab" sheds no light at all. It's a pain to just get a repair sorted out. I await replies to email and phone message I left. The seller was of no help either.

      • August 26, 2021
  • Mayank
    Contributor - Level 1

    Hello. Which material would be the best to put inside the ports of the Tannoy XY8F floor standers. 

    0 78
  • katoman91
    Contributor - Level 1

    The removable front grills have speaker openings that are strung with cording.  Unfortunately I had a mishap that caused the cords to stretch out and they are no longer straight.  Does anyone have any recommendation of how to take apart to fix?  I removed the screws around the speaker openinf but cannot see a way to separate the grill.

    0 114
  • New
    Newcomer - Level 1

    Can someone help me figure out how to connect my turntable to my Behringer XR18 amplifier/Mixer?

    0 10
    • TravisQ7
      RobbyWingfield Hi TravisQ7, this is Robby with Music Tribe, you would connect your turntable like any other audio device. The key difference is that most turntable outputs will be fairly quiet so you will have to apply more input gain to the channel s on your XR18 than you would for other sources.
      • Apr 19
  • New
    Newcomer - Level 1

    Hi, first of all please excuse my total ignorance on this subject, but I have a VMX 300 USB, which my husband installed, linked into a small box labelled S.M.S.L (he passed away 5 years ago and the sound system has been in constant use daily), it appears that the speakers feed into the box which then supplies a CGV television controller plus the amp .. all that this small box appears to control is the sound level ... this small box has stopped working, it alluminated as usual this morning, but at some point when I was not in the room it must have failed (or possibly a problem with the transformer?).

    Would I be safe in assuming that I could bypass this box and connect the speakers directly into the amp? I don't want to matters wose!?

    thanks for any advice anyone can give me,


    0 54
    • JulesC
      JulesC ps I'm so stupid .. apparently the VMX 300 USB is just the mixer, any advice on what I should replace the amp with?
      • May 5, 2021
    • JulesC
      Nigel67 Hi JulesC. I am not sure that we are going to be able to help you but can you send a picture of the S.M.S.L device and does it have another name (model number) on it. I think you will probably have to go to a hi-fi store for their help, but I will try and help you further to see if we manufacture anything similar. S.M.S.L is not manufactured by us but a Chinese Company from searching the internet. You may be able to purchase a direct replacement from them
      • May 9, 2021
  • Alexis_c_l
    Contributor - Level 1

    Hi, I'd like to change the main speaker for my Tannoy Mercury 7.2. Where could I find that part?

    0 149
    • Alexis_c_l


      Hello Alexis, welcome to the community.


      I suggest that you raise a Care ticket for Spare Parts explaining your requirements. This is done by clicking on Support at the top of the page and then clicking the Create a Care Ticket button. This is only possible if you have completed all the required fields in your profile. Make sure that you fill-in every required field on the Care form.

      • February 29, 2020
  • Evantv
    Contributor - Level 1

    I purchased this new, but been in storage and have lost owners manual. How can I get a manual. My primary question is "does it have a cross-over or filter/do I send it a full spectrum audio signal?

    0 184
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