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228,594 members
103,499 posts
  • ManuelAndrade
    Contributor - Level 1
    2020-04-18

    I just bught the Tannoy Gold 7 monitors, when I turn them on (even without any cable connected to the audio inputs) there is a radio signal noise coming from both of the monitors, anybody experienced this?, (I's loud enough to recognize the songs!!!)  thanks!!!

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    • ManuelAndrade
      ChrisEdwards1

      Dear @ManuelAndrade,


      Hope you are well.


      I can see you have also submitted a support ticket regarding this matter, I have sent a reply to you this morning on via the support ticket. If there is any further information you require to my response please reply to my response and I will assist further.


      Take care.


      Christopher Edwards


      Customer Solution Lifestyle Specialist

      • April 19, 2020
  • New
    AudioActive
    Newcomer - Level 1
    2021-05-07

    Hi team,

     

    We no longer have a contact and have noticed the closure of EU Fill, can you please advise how we can continue to order stock?

     

    Kind Regards,

     

    Tarkan.

    0 6
    • AudioActive
      Dale_M Please can I ask that you submit a pre sales ticket from the support tab above as none of the team are on community for these issues. Thank you.
      • May 7
  • spw681
    Newcomer - Level 1
    2020-07-07
    I am trying to replace my power cables for the above speakers which were lost in a relocation. It has been impossible to date. Does anyone have helpful information. Tannoy contact numbers are no longer valid. The plug would be a 2-prong female plug in which is shaped like a standard 3-prong but without the grounding 3rd plug. I have photos & a pdf manual for clarification, but don't see a way to upload here. Anyone that I've spoken with at the pro shops have mistakenly referenced the wrong cable. Thank you. --Susan Waitt
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    • spw681
      Nigel67 Hi spw681. If you go to the support tab at the top of the page and submit a ticket, then we will be able to give you the information you require.
      • July 8, 2020
  • GJM55
    Newcomer - Level 1
    2020-09-05

    HI, does anyone know if it is still possible to get 2 replacement tweeters for my 6o1's ?

    0 27
    • GJM55
      ChrisEdwards1 Hi GJM55, I hope you are well. Unfortunately due to the age of this model the parts you are requesting are now either discontinued or obsolete; In this case, we would recommend getting in touch with Lockwood Audio.

      Lockwood audio has been used by Tannoy for many years for servicing vintage Tannoy and supplying obsolete parts:
      www.lockwoodaudio.co.uk. Alternatively please try the following eBay seller who stocks various old/rare components:
      http://stores.ebay.co.uk/mainlytannoy
      • September 6, 2020
  • AlbertoTerrasi
    Newcomer - Level 1
    2020-10-16

    HI there,

    I need your help, because the tweeters of my Tannoy Mercury M20 speakers broke down.
    Do you know where I could find a new pair to replace them?
    I don't mind if they are not the originals series.

    Tweeter measures are: external diameter 10 cm
                                      internal diameter 7 cm

    I enclose the pictures.

    Thank you in advance

    Alberto

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    • AlbertoTerrasi
      RexBeckett Hi Alberto, I suggest that you open a Care ticket: At the top of this page, click Support -> Create a Care Ticket and select Type: Spare Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • October 17, 2020
  • RichardR
    Contributor - Level 1
    2019-12-30

    Anyone experience a low level buzz with Reveal 802s? Do you have suggestions on how to fix this? I have a small buzz in one of my units, a bit annoying when listening to music at low levels.

    0 133
  • kelliott
    Newcomer - Level 1
    2020-07-29

    Anybody else having issues with this?

    0 29
    • kelliott
      ChrisEdwards1 Hi kelliott, I hope you are well. We are currently making some key updates to our systems/websites and this may be why you are experiencing this. If you could let me know what files you are after I will see if I can pass them along.
      • July 30, 2020
    • kelliott
      kelliott We have the Qflex 40 speakers. I need installation manual, user manual and the software for steering the arrays. Also, I cannot find any manual for the Vnet USB/RS-232 interface box.
      • July 30, 2020
    • kelliott
      kelliott Where can I get firmware for the Qflex 40 speakers?
      • July 31, 2020
    • kelliott
      kelliott I need the firmware and software (beamforming - whichever is the latest). Could you send it to me? All the links on your website are down.
      • July 31, 2020
    • kelliott
      ChrisEdwards1 Hi kelliott, please see the requested information in the following link - https://we.tl/t-E9nUWY8HX7 Please let me know if you require anything else.
      • August 3, 2020
  • coreysound
    Contributor - Level 2
    2019-07-30

    Anyone have experience with the VXP series? Would two VXP12 be suitable for an acoustic duo for small gigs? 

    2 346
    • coreysound
      ChaseMcKnight

      The VXP12s are my favorite self-powered speaker we offer. Within our umbrella of brands, the Turbosound iQ12 are also nice and well suited for an acoustic duo, however Tannoy's dual concentric drivers in the VXPs are on a whole other level of clarity. Just know if you plan on pole mounting them you'll need these

      • July 30, 2019
    • coreysound
      coreysound

      Thank you!! I've been reading about these for a while, since I've been a fan of tannoy hifi for a long time. 

      • July 30, 2019
  • LKC
    Newcomer - Level 1
    2020-08-13

    Both Westminster Royal GR and Kensington GR are using the same tweeter,    May I right ?

    0 50
    • LKC
      KyleJohnson Hello, my name is Kyle with Music Tribe. Yes, they both use the 7900 1351 High Frequency tweeter.
      • August 13, 2020
  • New
    klemay
    Newcomer - Level 1
    2020-11-03

    Hi, does anybody know, if this is possible? - or maybe the complete speaker set of the Gold8 ...

    regards, Klemens

    0 25
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