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251,052 members
128,282 posts
  • New
    Lucos
    Newcomer - Level 1
    2021-06-17

    Hello Everybody! 

    I have an issue. I want to connect my Soundblaster Z to the Go XLR Mini, in order to have the quality sound of the DAC and manage the sound volume with the Go XLR.

     

    I tried to connect the SBZ Line Out 1 to the Line IN of the GOXLR, but not sound gone throught the channel, then in my speakers/headset.

     

    I cannot connect the optical line because the metal wing that stop the connector is broken, and it unplug constantly, it's not a safe connection.

     

    Then i'm here to understand WHY i doesn't hear the sound. It's a Windows sound setting wrong? It's a connection mistake?

    Please help.

     

    I just want the DAC quality sound, and the comfort to manage the sound level and the other channels in case i want to make some streaming. 

    Attached a fast draw of what i did. 

     

    Regards and thank you!

     

    Luca

    read more...
    0 54
  • New
    thomasjaunism
    Newcomer - Level 1
    2021-07-03

    Hi there,

    I just bought a VoiceLive 3. 

    I've edited the presets to how I want them. I've changed 'Harmony' to 'Hit' 'on'. But the harmony just stays on all the time. I can't turn it on or off with the 'Hit' button. This is the main reason I bought the pedal, please help!

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    0 62
    • thomasjaunism
      NicJonesMT Hi ThomasJaunism.
      Can you please submit a technical support ticket and provide some photos/a short video that shows exactly how you are settings up the VL3 and how it is behaving?
      We wil then be able to advise you further.
      • Jul 3
  • New
    BobBaker
    Newcomer - Level 1
    2021-08-04

    This was a ticket I created about my device on the 2nd time I used it:

    Ticket Number: CAS-475735-J7Z1F7

    Harmony G-XT

    I have had the device for several years and had only used it once. I took it out to start using it and i didn't look at the manual before I connected the mic in and out and the guitar in and through and of course the unit was on, and I did see the warning not to connect the mic with the unit powered up, but only after I did it. I have the sound of the mic in my recorder and I have the sound of the guitar, but no effects or harmonies are heard. All the buttons and lights are working, I did a hard factory reset and also updated my firmware. Nothing I have tried gets the processing back. I have read all the Music tribe conversations and nothing has been said about my problem. is there a solution to reset the unit or is it now just a useless doorstop?

    Ticket Info
    Name:
    Bob Baker
    Type:
    Technical Support
    Last Modified:
     
    Their response (and they indicated it was resolved) was to call a partner for repair. I am not going to take this obviously defective or damaged by me product and pay a fee for them to tell me whats wrong with it. A simple answer was all I was looking for: i.e. "Yes you can reboot the system by...", or "no, you've burned out a component by plugging in the mic while it was powered", but they kicked the can down the road and told me it was resolved. Blah. 
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    0 61
    • BobBaker
      DavidKnighton Hello BobBaker,
      Sorry to hear your less than stellar experience. I will ask the TC Helicon team if any reset or additional troubleshooting can be done with your product.
      • Aug 4
    • BobBaker
      DavidKnighton Hello Bob,
      Have you tried this troubleshooting excerpt from the owner's manual? My FX level is up but the sound is still dryo You’re likely set to the Off FX style. Press the FXbutton to activate and cycle through the FX styles.
      • Aug 4
    • BobBaker
      kiskadar69 Try recalibrating the Harmony-G XT knobs:
      1. Hold down Manual button and the right footswitch labeled "On" during power up. The FX button will be lit indicating the start of calibrating Guitar knob. Turn the Guitar knob all the way to its minimum position and press the FX button once. FX button should start to flash. Next, turn the Guitar knob all the way to its maximum position and press the FX button once. The FX button LED will now become solid indicating that Guitar knob has been calibrated correctly.
      2. The "Voice 1" button will be lit indicating the start of calibrating FX knob. Turn the FX knob all the way to its minimum position and press the "Voice 1" button once. "Voice 1" button should start to flash. Next, turn the FX knob all the way to its maximum position and press the "Voice 1" button once. The "Voice 1" button LED will now become solid indicating that FX knob has been calibrated correctly.
      3. The "Voice 2" button will be lit indicating the start of calibrating Harmony knob. Turn the Harmony knob all the way to its minimum position and press the "Voice 2" button once. "Voice 2" button should start to flash. Next, turn the Harmony knob all the way to its maximum position and press the "Voice 2" button once. The "Voice 2" button LED will now become solid indicating that Harmony knob has been calibrated correctly. The unit will now reboot into normal mode. Done.
      • Aug 5
    • BobBaker
      BobBaker

      It did work this time with just the mic plugged in. Later tonight I will try with the guitar and if everything works as it should I will be happy. Thanks. And as I said, I did do this recalibration when it stopped working as I had seen it in another thread. But it didn't work that time.

      • Aug 5
    • BobBaker
      kiskadar69 OK.
      Then I only have the following tip: if the Harmony-G XT is in "mono" mode, the right XLR output will be "dry", so only the microphone signal (+Tone) will appear on it.
      • Aug 5
  • Lucas-2
    Contributor - Level 1
    2020-01-14

    Je viens juste de m’inscrire et j’ai un voiceliveplay je voudrais me faire 5 presets pour l’instant et  les voir a l’ecran et choisir avec la pedale.En fait comment voir seulement ces favoris à l’ecran.Merci

    0 62
  • Npsonic
    Newcomer - Level 1
    2020-09-12

     I have had the vl3x now for 3 days... and no matter what I do I cant get my guitar to go through the pedal with effects.. there is just no output... I'm pretty sure I'm missing something.

     

    I know the pedal has input from the guitar because the level gauge and the tuner work..and I've even heard the effects through headphones on loop playback but I cant get guitar through the output to the mixer...

     

    Can anybody help its baffling me....

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    0 101
    • Npsonic
      PetGerbil Have you got the guitar plugged into the right hole ? The bottom one,not the top,cos that one'll mute the signal. What have you got your output settings set to ? Can't remember which one,but one will mute the signal. Have you looked in the Mixer section(Twiddle one of the 4 mini knobs to bring it up) Nothing amiss there ? Have you got something plugged into the seperate guitar outputs, Cos that will mute the guitar from the main outputs.
      • September 12, 2020
    • Npsonic
      Npsonic I have infact now got to the bottom of it.... the thru guitar jack sensor had a fault and was constantly picking up a jack in there hence no guitar output through the pedal..... I wsdnt going mad after all!!! Thabks for the reply guys
      • September 13, 2020
      • No guitar output vlx3
        PetGerbil That was gonna be my next suggestion..."Are you going mad ?" heh.
        • September 13, 2020
  • New
    Daglow
    Newcomer - Level 1
    2021-01-10

    I have a voicelive 2, but when I plug my midi keyboard controller in it nothing happens.  I have turned on the midi function and held the 2 switches down to recognize the channel.  Still nothing happens.  I have used the software and it sees my keyboard but there is an x at the bottom and unlit.  

    I am hoping I am doing something wrong and the midi portion is not broken!

    read more...
    0 139
    • Daglow
      PedroRodrigues Hi, Daniel Daglow, please, connect a MIDI cable between your keyboard’s MIDI out and VoiceLive 2’s MIDI IN. Play a note on your keyboard and check VoiceLive 2’s display to see if the MIDI indicator lights. If it doesn’t, set the MIDI transmit channel of your keyboard to 1,VoiceLive 2’s default or perform the following quick MIDI receive channel procedure.
      Hold the PRESET up and SHORTCUT footswitches briefly to enter MIDI Setup.
      Press any note on your keyboard. This will automatically configure VoiceLive 2’s
      MIDI receive channel to match your keyboard’s.
      Tap the SHORTCUT footswitch to exit.
      You should now see the word MIDI flash in the main display when you play your keyboard.
      You can also set MIDI channel manually in the MIDItab of the SETUP menu.
      MIDI IN and USB To use the MIDI IN while you have a USB cable connected, press the SETUP button, locate the SYSTEM tab and turn the USB CONTROL setting to OFF.
      This will enable the MIDIIN. Alternatively, you may also remove the USB cable to access MIDIIN.
      When you want to restore computer control of VoiceLive 2 over USB, or you want to access the VoiceSupport application’s features, you can turn the USBCONTROL parameter back to On.
      In the Mac and Windows operating systems, you can select VoiceLive 2’s audio device in your workstation program by name.
      In some Windows DAW apps, however, the name of the audio device may be “USB Audio Device”. USB And MIDI Control To use VoiceLive 2’s MIDI IN jack for harmony, preset change or realtime control while USB is connected, enter the I/O tab in the SETUP menu and set USB CONTROL to OFF.
      USB audio will function normally, but MIDI will only be accepted by VoiceLive 2’s through its MIDI IN port. To re-enable VoiceSupport’s features and reception of MIDI from your DAW, turn USB CONTROL to ON.
      To access VoiceSupport please follow the link below:
      https://www.tc-helicon.com/tchelicon/product?modelCode=P0CMP" target="_blank" title="" target="_blank" title="https://www.tc-helicon.com/tchelicon/product?modelCode=P0CMP">">https://www.tc-helicon.com/tchelicon/product?modelCode=P0CMP">https://www.tc-helicon.com/tchelicon/product?modelCode=P0CMP" target="_blank">https://www.tc-helicon.com/tchelicon/product?modelCode=P0CMP
      • Jan 11
    • Daglow
      Daglow WoW! "MIDI IN and USB To use the MIDI IN while you have a USB cable connected, press the SETUP button, locate the SYSTEM tab and turn the USB CONTROL setting to OFF." That fixed the problem and some dust! Big thanx!
      • Jan 11
  • New
    nmalexandersen
    Newcomer - Level 1
    2021-03-11

    Hello all. Can you please enlight us with some compatibility information regarding the latest appleOS release and TC-Helicon products. Kind regards Nils

    0 66
    • nmalexandersen
      PedroRodrigues Hi nmalexandersen Please consider that at this moment VoiceLive 3 Extreme and VoiceSupport 2 are not compatible with Big Sur, unfortunately we cannot provide a time window of when this may be resolved so we do not advise nay of our customers to perform the update if they wish to keep using our units. Thank you
      • Mar 14
  • New
    Searover17
    Newcomer - Level 1
    2021-04-13

    Hi,

    Can I load loops from Garageband to my new Ditto Looper Plus on from my Macbook Pro?  Where can I get specific instructions?

    0 43
  • New
    FitzGerald
    Newcomer - Level 1
    2021-06-01

    Hi please help me set up my go xlr. How can I connect it to my phone for live streaming apps? 

    thank you 

    0 63
    • FitzGerald
      NicJonesMT Hi FitzGerald. Please submit a tech support ticket and we will be able to advise you further.

      To do this just click Support at the top of the page.
      • Jun 1
  • New
    k4fel
    Newcomer - Level 1
    2021-06-17

    Hi. One Question.

    Does the TC Helicon Go Twin USB audio interface work with the latest iPad/iPhone 2021 with the M1 chip?

    0 31
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