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298,811 members
182,476 posts
  • Coda2020
    Contributor - Level 1
    2019-11-26

    Warranty repair...

    I’ve been trying to contact Behringer for the last week. They used to be a phone number you could call and talk to a human. Now the only way to do it is to get on Music tribe. I’ve had such a hard time trying to get on Music tribe. Does anybody have a solution to how I can go about getting my Behringer app repaired under warranty?

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    0 381
    • Coda2020
      KenMitchell

      Hi John ( @Coda2020 ), 


       


      Welcome to the community.  You need to open a warranty repair case here: https://www.behringer.com/brand/behringer/support#googtrans(en|en)


       


      You should receive any automated email reply with a case number telling you that someone will contact you within one business day.  Be patient since that is more like a week (or more) these days.  If you don't get the auto-reply, check you spam or junk folder. 


       


      Hope this helps, 


      Ken 

      • November 26, 2019
  • cepatton
    Contributor - Level 1
    2019-09-18

    Where can I find an authorized Behringer repair shop for mr K3000FX? My rehearsal studio is in San Jose, Ca. Any assistance you can give would be greatly appreciated.

    cepatton 

    0 135
  • New
    hiswkf
    Newcomer - Level 1
    2021-06-23

    Good morning, I was wondering if it was possible to convert an older LGFP14K from US mains to EU mains? If so, what would that entail?

    0 57
    • hiswkf
      DavidKnighton Hello hiswkf,
      Check the voltage spec on the rear panel near the mains input. If it does not specify operation up to 230V, then I would say not possible, at least not without some involved modifications.
      • June 23, 2021
  • New
    rayauger02539
    Newcomer - Level 1
    2021-05-05

    e series 4.2 is there a knock down device to use 8 ohm speakers

    0 68
  • New
    PeteSheridan
    Newcomer - Level 1
    2021-07-26

    Hi am am needing a microphone adaptor both peices for the Behringer Eurolive B207MP3. I have contacted the spares department 3 times and have heard nothing.

    0 57
    • PeteSheridan
      Dale_M Hi there sorry for your experience, can you please advise ticket numbers for us to chase up for you?
      • July 26, 2021
    • PeteSheridan
      PeteSheridan

      • July 26, 2021
    • PeteSheridan
      PeteSheridan

      CAS-470711-P1N5Z3 .

      • July 26, 2021
      • Spares.for B207mp3
        Dale_M I have found your ticket and advised my colleague to chase this up for you.
        • July 30, 2021
  • New
    jp182
    Newcomer - Level 1
    2021-08-30

    I just bought a second hand AMP800 and I've plugged 3.5 to 1/4 cable into the input L & R into the amp with a pair of headphones plugged into the headphone jacks on the front.  

     

    Not only do I not get any sound, I also don't see any of the LEDs on the front moving which is making me think the AMP itself is not working.  I've tried multiple input sources in both input A and input B; same result. 

     

    Any other suggestions before I email the buyer to get a refund on a defective unit?

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    0 18
    • jp182
      ChrisEdwards1 Hi jp182, Are you aware if the unit was supplied with its original power supply or a third-party power supply? If a third-party power supply, I would recommend double-checking all specifications to ensure they match correctly including the polarity.
      • August 29, 2021
  • madonnanash
    Contributor - Level 2
    2020-05-03

    I have a Behringer PPA500BT.  Have had it for three years.  Haven't had many issues with it (besides the latches don't always stay locked into place, the storage compartment won't stay closed, and the zipper on the gig bag broke after the first week of use).  But that's not my complaint right now.  Two nights ago I was playing a regular solo acoustic gig.  All was well for about an hour.  Then all of a sudden it stopped pushing sound out to the speakers, and then the lights started flickering on and off repeatedly.  Now it is completely unusable.  I logged in to musictribe, created a care ticket, answer all the questions yada yada.  I tried submitting it, but it would not go through.  I bet I have tried submitting a care ticket at least a half a dozen times.  So after many failed attempts, I submitted a private message requesting help to get my europort fixed.  I haven't heard back from anyone at all  Does anyone have any tips or tricks on how to get hold of someone here?

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    0 271
    • madonnanash
      RexBeckett

      @madonnanash 


      Hello Madonna, welcome to the community.


       


      First make sure that every required field in your profile is correct. Missing or invalid information can apparently cause the Care ticket system to fail. It is also important to fill-in every required field in the Care ticket form (marked *). Make screenshots of the completed Care form before you submit it. If it fails again, let us know and we can tell you how to send the screenshots to get some help. Do not attach the screenshots to your post as they will contain personal information!

      • May 3, 2020
    • madonnanash
      mck3 Fools...someone ask for help and all you get is a fill out the form better. How about...how can we help?
      • Apr 4
  • New
    t3g3lst3n
    Newcomer - Level 1
    2021-08-11

    I blew a capacitor on a LAB 1300, on mains side, where do i find the correct spare, as only legs left...

    I had it since late 80s so quite old, it have eaten many speakers over the years ;)

    0 46
    • t3g3lst3n
      DavidKnighton Hello t3g3lst3n,
      That model is quite legacy. We don't have this information readily available, nor do we divulge service manuals to the general public. I would suggest opening a tech support inquiry so we can help you get it repaired.
      • August 11, 2021
      • I blew a capacitor on a LAB 1300, mains side
        t3g3lst3n ok thaks

        i rather mend it my self as only a capacitor, as a retuen for service sounds expensive for a monitor amp.
        ill junk it else as i think it has its eaten so many speaker when it blown a fuse on one power side and sent 40volts DC to speakers over the years. so call it quits with it, last of my lab1300 that was working.
        • August 11, 2021
  • Gasper
    Contributor - Level 1
    2020-02-02

    Hi,

     

    I am new here. I would like to ask some technical question about new Lab Gruppen PDX3000 amp. It seems to be a perfect solution for my JBL4645Cs. First of all I would like to know what is the DAMPING FACTOR (aprox. up to 300Hz)?. For the input on XLRs I would like to connect it directly from the integrated amplifier from speaker terminal (high level to low level); I made some measurements and normally high level does not exceed 0,5V - how much volts can take XLR input on PDX3000?

     

    Thank you very much in advance.

     

    Kind regards,

     

    Gasper Jancigaj

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    0 416
    • Gasper
      AlexLane

      Hi Gasper,


       


      The following is a white paper published by Lab.gruppen detailing why we do not use Damping Factor in our specifications.


       


      Damping factor


      The damping factor is determined by the quotient of the speaker impedance and the output impedanceof the amplifier. To state the damping factor figure of an amplifier is meaningless, as the speakerimpedance’s varies with the frequency and the various types and brands of loudspeakers existing.The figures of the true damping factor are only valid for a specific amplifier/ loudspeakercombination. This fact gives one of the reasons why Lab.gruppen don’t publishes the damping factorfigures.The only figures that are relevant for amplifiers are the output Impedance figures. Most amplifiers onthe market only show low output impedance (or high damping factor) at low frequencies and high(er)at high frequencies. This is due to the improper design of the output network and/or frequencydependent feedback. Lab.gruppen design has the feature to have nearly constant impedance over theaudio frequency band with a value of 0.05 to 0.07 ohms (50-70 mohms) . This causes less coloration.Another feature of the power supply in the fP 2200 - fP 6400 (thanks to the stabilised power supply),is that the output impedance doesn't rise during clip situations. In most conventional amplifiers theimpedance rise 10 or l00 times during clip. That causes uncontrolled movements of the speaker-cone.The conclusion must be that the Lab.gruppen switch mode power supplies sound better or have betterdefinition, especially in the bass region, compared to conventional designs.


       


      Damping factor influences on active and passive frequency divided loudspeakers


      Another reason not to publish the damping factor is that it’s not relevant to the audio quality of the power amplifier. For example; a professional loudspeaker driver has a DC-resistance between 2 and 5ohms, which is connected in series with the driver in the equivalent circuit diagram of the driver. Inthis case, the damping factor has more to do with the speaker itself than the amplifier, as the speakerdriver is connected directly to the power amplifier just as in an actively divided system (see example below).In a passively divided speaker system the filter network circuit are placed between the power amplifierand the speaker driver. In this case, however, the filter impedance determines the damping factor ofthe speaker driver. The output impedance of the power amplifier can influence the characteristics ofthe filter response, but it’s not sure that a lower impedance (higher damping factor of the poweramplifier) will give a better response. A classical example is the tube amplifier, which has relativelyhigh output impedance and which gives a very good sonic result in most cases.


       


       


       


       


      I am not entirely sure I understand your question,  "For the input on XLRs I would like to connect it directly from the integrated amplifier from speaker terminal". Could you explain what you wish to do in a bit more detail please?


       


      The PDX inputs are Line Level, if you are using an appropriate audio source then it will be a line level output also. What are you planning on using to drive the input on the amplifier?


       
      • April 6, 2020
    • Gasper
      MrPaulDavidThomas I'd like to know how you get on with your JBL 4645C's. Alas the answer you got didn't really help as far as I can see :-(
      • December 7, 2021
  • New
    kennykennedy
    Newcomer - Level 1
    2021-11-15

    Hello guys. I have a situation here.. I live in Cambodia at the moment and I have this beautiful amp from Lab Gruppen.

    Model FP10000Q. I had some issues with it and I got it fixed but... we have lost one of the parts :( it's a side panel.

    Can anyone help me get it here? I'm trying to make it but it's not that easy. Could I order it from somewhere somehow??

    Please help me. I need to fix it.

    Thanks in advance.

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    0 28
    • kennykennedy
      NicJonesMT Hi There.
      If you click support at the top of the page and submit a Spare Parts ticket, a member of the team will be able to assist you.
      • November 15, 2021
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