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293,635 members
176,660 posts
  • mikeatbormann
    Newcomer - Level 1
    2020-07-10
    To whom it may concern, Where can I find standard professional documentation on Tannoy loudspeakers, specifically VX15HP. Looking for detailed drawings for cabinet rigging points, center of gravity, dimensions. It would be wonderful to get frequency plots. Appreciate any help.
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    0 191
    • mikeatbormann
      Goetz Hi,
      please go to https://www.tannoy.com/downloads.html and search for the product. You will find a detailed product information document there with all info.
      Cheers
      Goetz
      • July 13, 2020
      • Missing documentation
        mikeatbormann Hello Goetz, I'm sorry but the information I requested does not appear in a quick start guide.
        • July 13, 2020
      • Missing documentation
        Goetz Hello Mike, look for a file called "Product Information Document"!
        • July 14, 2020
      • Missing documentation
        mikeatbormann I'm sorry, Goetz, the information is not available. As I indicated, only a quick start guide is available.
        • July 14, 2020
      • Missing documentation
        Goetz That's weird – I had it and now I can't find it either. I'm on it...
        • July 21, 2020
    • mikeatbormann
      Goetz Hello Mike, I located some technical documentation for you to download:

      https://musictribe-my.sharepoint.com/:b:/p/goetzmueller_duerholt/Ef2zbaO7RxpAooKocrG4oSAB_nhRIf2nJT-Jl0Z8iQaAXA?e=UA5yRx

      Seem's that I previously mixed up some files. I hope that helps!
      Goetz
      • July 22, 2020
      • Missing documentation
        mikeatbormann Hello Goetz, that is perfect! Exactly what I needed! If that level of information was readily available and easy to locate on all of the Tannoy items, more of my United States integrators/contractors would be excited about spec'ing Tannoy professional products into installations. Thanks again, Goetz!
        • July 22, 2020
      • Missing documentation
        Goetz Thanks Mike, glad I could help. I'll definitely let the team know – maybe there's a way to include more documents into the downloads. Cheers!
        • July 22, 2020
  • mikeatbormann
    Newcomer - Level 1
    2020-09-10

    To whom it may concern:

     

    I am unable to download DSP presets from the Tannoy website. Specifically, the VX12.

    I am unable to download documentation from the Lab Gruppen website, specifically documents on IPD 1200.

    I am unable to download IPD Load Library data from the Lab Gruppen website.

     

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    1 111
    • mikeatbormann
      ryu990 Same problem is happening to me when I download a driver for UMC202HD.
      • September 10, 2020
      • Broken download links
        mr-jolly Their entire file hosting site is down.
        • September 10, 2020
    • mikeatbormann
      mr-jolly Fixing this some time this month would be great, thanks musictribe.
      • September 10, 2020
    • mikeatbormann
      DavidKnighton Hello All,
      I've been alerted a short time ago that this issue has been resolved. Please check once more. The downloads should all be working as expected now.
      • September 10, 2020
  • bramston
    Newcomer - Level 1
    2020-09-28

     

    The Tannoy ceiling speaker in our office has become dislodged. This happened before my arrival to the office so I'm unsure of what cause the issue; however I have been asked to solve the problem! It doesn't push in or twist into place- is there instructions somehwere on how to secure the speaker again? Or perhaps contact details for someone who could fix the problem? The office is based in Soho, London 

    Many thanks

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    0 113
    • bramston
      DavidKnighton Hello Libby Bramston,
      You should be able to peel off the grill and see some adjustment screws. The screws can be turned clockwise to tighten the rear of the speaker to the mounting bracket. Now, if the mounting bracket is dislodged behind the plaster, then that would require some thorough investigation.
      • September 28, 2020
  • New
    kishalaygd
    Newcomer - Level 1
    2020-12-11

    I am using Tannoy Mercury V4 Tower Speakers.

    Recently 1 of tweeter not working, mostly got damaged. Please help me to find the spare parts.

    0 164
    • kishalaygd
      RexBeckett Hi Kishalay, I suggest that you open a Care ticket for this. At the top of this page, click Support then scroll down and select Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • December 11, 2020
      • Tannoy Mercury V4
        kishalaygd I have created a ticket
        • December 12, 2020
  • New
    Danbuddle
    Newcomer - Level 1
    2021-06-02

    Hi all,

     

    can any one point me in the direction of somewhere I can get some new clips for a ppa2000bt just picked up a second hand one and two of the clips that hold the 3 units together immediately broke ?

     

    any help greatly received 

     

    Dan

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    0 84
    • Danbuddle
      WilliamR Hello, William from Musictribe here. Please click the support link above and open a parts request ticket. Someone will get in touch with you ASAP.
      • June 2, 2021
  • New
    Mateusz
    Contributor - Level 2
    2021-07-06

    Hi,

    I am browsing through Turbosound catalogue looking for true 3-way speaker (i.e. 1" + 6.5" + 15"). Does Turbosound offer product that would compete with i.e. PRX 635 or ETX-35P?

    0 66
    • Mateusz
      Nigel67 I have asked a colleague in Solutions to look into this and reply hopefully later today.
      • July 7, 2021
    • Mateusz
      AlexLane

      Hi Mateusz,

      We do not currently have any three way speakers like this in our catalogue, however if you can inform me a bit about the intended application I am happy to advise on appropriate products from what we do have.

      Best regards,
      Alexander

      • July 7, 2021
  • GeoffL
    Contributor - Level 1
    2020-02-29

    Hi All,

    I'm thinking of getting a Behringer Europort MPA30BT to use away from mains power. However, I need to be able to charge it from 12v DC, USB or other DC supply when mains is not available. Is there a DC charging input on this unit?

    Thanks for looking, Geoff

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    0 273
    • GeoffL
      Paul_Vannatto

      Hi Geoff @GeoffL 


      Welcome to the forum. The MPA30BT charges the internal battery from the AC input. Therefore the only way to charge it via battery is to use a sine wave type inverter.


       

      • February 28, 2020
    • GeoffL
      RexBeckett

      @GeoffL 


      Hello Geoff, welcome to the community.


       


      There is no DC power input on the MPA30BT. It requires 100-240 V at 50/60 Hz. If that is not available, you should be able to charge it from a 12Vdc supply through a small inverter like this. 

      • February 28, 2020
  • kmchez
    Contributor - Level 1
    2020-05-12

    I have  blown crossover.  I thought I blew the horn, but after replacing it, the scratchy sound cutting in and out is still there.  Can someone direct me where I can replace this part?  I can seem to find options for it.

     

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    0 58
    • kmchez
      ChrisEdwards1 Hi @kmchez , I hope you are well. If you haven't done so already i would recommend submitting a spares support ticket, this can be done by going to Support - Care - Create Care Ticket and selecting your Ticket type as Spare Parts. A member of the spares team will then be able to assist and advise further.

      Christopher Edwards
      Customer Solutions Lifestyle Specialist
      • June 15, 2020
  • New
    Darell108
    Newcomer - Level 1
    2021-08-08

    Hi

     

    I have logged tickets with the parts team but i never get any response via email. Is there an alternative method to contact them as I am in desparate need for some replacement tweeters.

     

    Thanks

    0 65
    • Darell108
      Turbosound Hi Darell108, I'm deeply sorry for the inconvenience. Could you please send me the Case ID so we can follow up with our support/service team?

      Thank you for your patience.

      - Diego
      • August 8, 2021
    • Darell108
      Darell108 Hi Case number is CAS-474703-Q5G5T1 and CAS-466372-L3X4L3
      • August 10, 2021
  • New
    azajex
    Newcomer - Level 1
    2021-09-30

    Hello there.
    We are the biggest B2B company in Middle Asia , we have 88 ditstribution like a : XIAOMI, GEGABYTE, STEEL SERIES, RAZER, ect
    and now we wanna have big contract distribution with you. Our purchase target is around from 500.000$ and higher .
    how can we get contract with you?
    Can we get catalog ?
    We are interesting TURBOSOUND brand
    what we should provide you to get distribution in our country ?
    also very interesting these models right now
    ix 15, 12
    Iq 15b, 18b
    Iq 12, 15

    read more...
    0 38
    • azajex
      Dale_M Please can you send this information to us on a Pre Sales inquiry via the support tab above please.
      • September 30, 2021
      • we wanna have big contract distribution with you
        azajex already sent 5 emails 7 days ago, steel didnt get reply . could plz help me i need asap?
        • September 30, 2021
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