• thepresp
    Newcomer - Level 1
    2020-07-27

    I've raised a ticket for spare parts almost 3 weeks ago but I've not heard anything.

    are you having issues?

    0 118
    • thepresp
      ChrisEdwards1 Hi thepresp, I hope you are well. We are currently experiencing issues with our back-office systems, this has unfortunately caused some issues with response times. Our teams are working on resolving this issue but at this time all we can do is apologize and ask for your patience. Once all systems are back up we will endeavor to send out a response as soon as possible.
      • July 27, 2020
    • thepresp
      thepresp Thanks Chris. How are tour back office systems looking now? I’m hoping you’re back up and running otherwise someone needs sacking.
      • August 1, 2020
    • thepresp
      ChrisEdwards1 Hi thepresp, it appears most of our systems are now back online and the spares team have been able to start processing cases again, they do have a backlog so it may still be a few days before you receive a response, however, the will endeavor to reach out as soon as possible.
      • August 2, 2020
    • thepresp
      thepresp Hi Chis, I’m now getting extremely frustrated with the length of time this is taking. I’ve been a Loyal Tannoy customer for many years and have always received excellent customer service.
      • August 19, 2020
    • thepresp
      ChrisEdwards1 Hi thepresp, I'm sorry to hear you have not yet heard back. Could you share with me your case number and I will ask the team to take a look at this?
      • August 19, 2020
  • New
    laer
    Newcomer - Level 1
    2021-02-13

    Hey,

    Does anyone know og the spare parts facility is open now, or if it is closed because of covid?  

    0 77
    • laer
      RexBeckett Hi laer, I believe that the parts team are still working. You can request parts by opening a Care ticket.

      At the top of this page, click Support then scroll down the new page and select Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • February 13, 2021
  • New
    HIFI2000
    Newcomer - Level 1
    2021-11-12

    Hello !

    I am dealer from Kazakstan

    How i can make the order now ?

    0 12
  • New
    OctaveShift
    Newcomer - Level 1
    2021-05-04

    Hello, I'm looking for any advice regarding cabinets for a pair of 1978 Tannoy dual concentric 15” speakers. Hoping to house them in 300L cabinets. Thanks in advance.

    0 65
    • OctaveShift
      Nigel67 Hi, I think that you will probably find the link below helpful. They have a lot more information than we do from this era and people have made their own cabinets. They also have a forum that you could join and ask questions. I hope this is helpful. https://www.hilberink.nl/speaker.htm
      • May 4, 2021
      • 1978 Tannoy dual concentric 15” speakers - 300L cabinets
        Emanuel12 Thank you for your response Nigel67. I'll be sure to check out the site. From a quick glance, it looks like it will be very helpful. Thanks again.
        • 1
        • ·
        • May 5, 2021
  • New
    dreamer1583
    Newcomer - Level 1
    2021-04-02

    Hi everybody, I'm looking for technical data for the activer studio monitor Tannoy AMS 8 EUR (Vintage). 

    Thaks a lot for the help.

    Regards.

     

    0 120
  • JeffSterling
    Contributor - Level 2
    2020-05-18

    I still have my old Tannoy SRM-12B and they still sound better than most anything on the market. I have one speaker making a rubbing sound audible only at low level listening. I am wondering if there are still replacement parts for these speakers.

    read more...
    0 181
    • JeffSterling
      ChrisEdwards1

      Hi @JeffSterling ,


      Hope all is well.


      In this case we would recommend getting in touch with Lockwood Audio.


      Lockwood audio have been used by Tannoy for many years for servicing vintage Tannoy and supplying obsolete parts:
      www.lockwoodaudio.co.uk


      UNIT 28
      28 Ryefield Crescent
      Northwood
      HA6 1LT
      Phone
      +44(0)144 282 4007
      Mobile
      +44(0)781 304 1959
      Email
      [email protected]


      Alternatively please try the following eBay seller who stocks various old/rare components:
      http://stores.ebay.co.uk/mainlytannoy


      Hope this helps.


      Christopher Edwards


      Customer Solutions Lifestyle Specialist

      • May 18, 2020
  • New
    soundzgood2me
    Newcomer - Level 1
    2021-08-27

    I opened a case for this a week ago and have not had a response yet.  Case Number CAS-481169-Q0Z6F0

    This is the most obtuse system I have ever dealt with for customer service. 

    Looking for a replacement woofer #2505 or a recone kit for same.

    Any help is appreciated.

    Gary

    Sounds Good To Me!

    Houston, TX

    read more...
    0 27
    • soundzgood2me
      WilliamR Hello, William from musictribe here. Sorry for the delay, I let the parts department know so someone will be getting to it ASAP. Thank you for your patience.
      • August 27, 2021
  • New
    Miche
    Newcomer - Level 1
    2021-02-15

    Hello, i would like if somebody say, where i can buy a only speaker remplacement Tannoy

    read more...
    0 80
    • Miche
      ChrisEdwards1 Hi Miche, If you have not yet done so I would recommend submitting a parts request, this can be done by going to support at the top of the page and filling in the parts form.
      • February 14, 2021
  • New
    Hanya83
    Newcomer - Level 1
    2021-04-18

    Hi,

    A couple of months ago I was given those beauties ?

    Unfortunately, it looks like the top speakers need to be fixed. I also have no idea how to connect them to my sound system or TV. 

    Could anyone guide me, please?

    I can't wait to...test them ?

    Have a lovely day everyone ☺️

    Hanya83

     

    read more...
    0 102
    • Hanya83
      WilliamR Hello, William from musictribe here. Here is a video of a method I have used to remedy the dented tweeter.
      • April 18, 2021
    • Hanya83
      Hanya83

      WilliamR thank you very much for your messages. I've just watched your video. It's very helpful and it seems to be pretty easy to fix. I will try tonight. Could you also recommend some "receivers", cables and.. whatever else is needed for those speakers to work, please? I'm so sorry I'm a complete Dummy in this area. And.. FIRST TIME IN MY LIFE I will have professional speakers, so I don't want to make mistakes. But Im so excited ?

      • April 19, 2021
  • New
    ErixElectronix
    Newcomer - Level 1
    2021-08-28

    I'm working on a pair of Tannoy Precision 8 Passive. I've attached 2 photos to confirm the correct drivers for replacement / repair. 

    Thanks!

    Eric Rabb

    read more...
    0 28
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