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234,012 members
109,619 posts
  • ManuelAndrade
    Contributor - Level 1
    2020-04-18

    I just bught the Tannoy Gold 7 monitors, when I turn them on (even without any cable connected to the audio inputs) there is a radio signal noise coming from both of the monitors, anybody experienced this?, (I's loud enough to recognize the songs!!!)  thanks!!!

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    • ManuelAndrade
      ChrisEdwards1

      Dear @ManuelAndrade,


      Hope you are well.


      I can see you have also submitted a support ticket regarding this matter, I have sent a reply to you this morning on via the support ticket. If there is any further information you require to my response please reply to my response and I will assist further.


      Take care.


      Christopher Edwards


      Customer Solution Lifestyle Specialist

      • April 19, 2020
  • New
    AudioActive
    Newcomer - Level 1
    2021-05-07

    Hi team,

     

    We no longer have a contact and have noticed the closure of EU Fill, can you please advise how we can continue to order stock?

     

    Kind Regards,

     

    Tarkan.

    0 28
    • AudioActive
      Dale_M Please can I ask that you submit a pre sales ticket from the support tab above as none of the team are on community for these issues. Thank you.
      • May 7
  • spw681
    Newcomer - Level 1
    2020-07-07
    I am trying to replace my power cables for the above speakers which were lost in a relocation. It has been impossible to date. Does anyone have helpful information. Tannoy contact numbers are no longer valid. The plug would be a 2-prong female plug in which is shaped like a standard 3-prong but without the grounding 3rd plug. I have photos & a pdf manual for clarification, but don't see a way to upload here. Anyone that I've spoken with at the pro shops have mistakenly referenced the wrong cable. Thank you. --Susan Waitt
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    0 58
    • spw681
      Nigel67 Hi spw681. If you go to the support tab at the top of the page and submit a ticket, then we will be able to give you the information you require.
      • July 8, 2020
  • AlbertoTerrasi
    Newcomer - Level 1
    2020-10-16

    HI there,

    I need your help, because the tweeters of my Tannoy Mercury M20 speakers broke down.
    Do you know where I could find a new pair to replace them?
    I don't mind if they are not the originals series.

    Tweeter measures are: external diameter 10 cm
                                      internal diameter 7 cm

    I enclose the pictures.

    Thank you in advance

    Alberto

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    0 99
    • AlbertoTerrasi
      RexBeckett Hi Alberto, I suggest that you open a Care ticket: At the top of this page, click Support -> Create a Care Ticket and select Type: Spare Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • October 17, 2020
  • RichardR
    Contributor - Level 1
    2019-12-30

    Anyone experience a low level buzz with Reveal 802s? Do you have suggestions on how to fix this? I have a small buzz in one of my units, a bit annoying when listening to music at low levels.

    0 147
  • coreysound
    Contributor - Level 2
    2019-07-30

    Anyone have experience with the VXP series? Would two VXP12 be suitable for an acoustic duo for small gigs? 

    2 372
    • coreysound
      ChaseMcKnight

      The VXP12s are my favorite self-powered speaker we offer. Within our umbrella of brands, the Turbosound iQ12 are also nice and well suited for an acoustic duo, however Tannoy's dual concentric drivers in the VXPs are on a whole other level of clarity. Just know if you plan on pole mounting them you'll need these

      • July 30, 2019
    • coreysound
      coreysound

      Thank you!! I've been reading about these for a while, since I've been a fan of tannoy hifi for a long time. 

      • July 30, 2019
  • New
    Capitanpit4
    Newcomer - Level 1
    2021-05-23

    TANNOY AMS 6ICT-WH

    I WOULD NEED A PRICE FOR 24 UNITS OF THIS MODEL, I AM AN INSTALLATION COMPANY.

    0 18
  • LKC
    Newcomer - Level 1
    2020-08-13

    Both Westminster Royal GR and Kensington GR are using the same tweeter,    May I right ?

    0 58
    • LKC
      KyleJohnson Hello, my name is Kyle with Music Tribe. Yes, they both use the 7900 1351 High Frequency tweeter.
      • August 13, 2020
  • New
    klemay
    Newcomer - Level 1
    2020-11-03

    Hi, does anybody know, if this is possible? - or maybe the complete speaker set of the Gold8 ...

    regards, Klemens

    0 30
  • longmanjon
    Contributor - Level 1
    2020-06-12
    hi, can anyone help put me in touch with someone that can provide spares for the reveal 502, as i need a replacement mid/bass driver. i have raised a case but have had noresponse
    0 80
    • longmanjon
      ChrisEdwards1 Hi @longmanjon ,

      I hope you are well.

      Would it be possible to share your case number for me and i will take a look into its current status?

      Thanks in advance.

      Christopher Edwards
      Customer Solutions Lifestyle Specialist
      • June 15, 2020
    • longmanjon
      longmanjon this is one of them CAS-105358-G3C5V6
      • June 15, 2020
    • longmanjon
      longmanjon i raised another CAS-107547-Z2X0N5
      • June 15, 2020
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