• New
    Newcomer - Level 1


    I am the owner of a Tannoy arena highline system and the subwoower ts500 is making a very loud chirping noise.

    Is there any recommendation how to deal with this problem?

    Best regards

    0 102
    • Pribalta
      Nigel67 Hi Pribalta. This could be a component in the power supply that is starting to fail. Its very difficult to give a definitive answer without us taking a look at it. I would advise that you send it in to us for repair by clicking on the support tab at the top of the page and in the new window that opens, scroll down to the service tab and submit a ticket.
      • Jan 17
      • Chirping sound in subwoofer
        Pribalta Thanks Nigel. The issue happens when the device is connected, if the input cable is removed the sound disappears. The device was bought 5 years ago so unfortunately the warranty has expired. Nevertheless I appreciate you taking time to look into this. I will first reach out to a local electronics store and see what can be done.
        • Jan 27
      • Chirping sound in subwoofer
        Nigel67 Have you confirmed that the problem is not the device that is feeding the sub? Do you have anything else that you can plug into the sub to see if the noise re-appears or not. I would also try a different cable, although if a ground was broken the noise wouldn't sound like the noise you are hearing. i would definitely try another source and cable before taking the sub apart.
        • Jan 27
  • Paulo1


    Introducing Tannoy Gold Monitors

    Many of the world's greatest hits have been recorded and mixed using Tannoys. 

    The long and storied legacy of Tannoy's studio monitors have endured the test of time and adapted with the evolution of technology.

    Dual Concentric: The heart of Gold
    Today Tannoy is introducing the Tannoy Gold series, the next generation of premium nearfield monitors.

    Engineered to the highest standards and build quality, the Gold series are designed to provide the most powerful, accurate and uncolored representation of your music.

    Whether you're a seasoned Tannoy user or just taking your first step into a monitor system based on the legendary Dual Concentric driver, the Golds are your new best sonic friend and most trusted reference for any project.


    Key features
    • Precise and neutral soundstage
    • Dual Concentric driver technology
    • Front-firing bass port
    • Titanium tweeter with Tulip waveguide
    • Class-AB system
    • Transducer-matched LF and HF bi-amplification
    • Dedicated input trim, bass and treble controls
    • Selectable automatic standby mode


    Tannoy - The Voice Of The Artist

    To find out more about Tannoy please visit: www.tannoy.comunnamed.png


    3 354
  • SeanThody
    Contributor - Level 1

    Need an amp pcb board for Tannoy TS2.12 was referred to music tribe for help.

    0 160
    • SeanThody

      Hi Sean ( @SeanThody ), 


      Welcome to the community.  The only way I know to reqeust parts is through the CARE portal that can be found here: https://www.tannoy.com/brand/tannoy/support#googtrans(en|en)


      There's been a lot of issues with the websites lately so it may take you a few tries to open a ticket.  Once you get the ticket submitted you should get an email auto-reply.  If you don't you might want to check your spam folder.  The email will say that you will get a reply within one business day but, be patient, since that's more like a week or more these days. 


      Hope this helps, 


      • December 19, 2019
  • RobSarahs
    Contributor - Level 1

    Hi there, I need a replacement of one of these but cant find it anywhere, can anyone help?Hi there, I need a replacement of one of these but cant find it anywhere, can anyone help?

    0 216
  • ManuelAndrade
    Contributor - Level 1

    I just bught the Tannoy Gold 7 monitors, when I turn them on (even without any cable connected to the audio inputs) there is a radio signal noise coming from both of the monitors, anybody experienced this?, (I's loud enough to recognize the songs!!!)  thanks!!!

    0 120
    • ManuelAndrade

      Dear @ManuelAndrade,

      Hope you are well.

      I can see you have also submitted a support ticket regarding this matter, I have sent a reply to you this morning on via the support ticket. If there is any further information you require to my response please reply to my response and I will assist further.

      Take care.

      Christopher Edwards

      Customer Solution Lifestyle Specialist

      • April 19, 2020
  • New
    Newcomer - Level 1

    Hi team,


    We no longer have a contact and have noticed the closure of EU Fill, can you please advise how we can continue to order stock?


    Kind Regards,



    0 112
    • AudioActive
      Dale_M Please can I ask that you submit a pre sales ticket from the support tab above as none of the team are on community for these issues. Thank you.
      • May 7
  • spw681
    Newcomer - Level 1
    I am trying to replace my power cables for the above speakers which were lost in a relocation. It has been impossible to date. Does anyone have helpful information. Tannoy contact numbers are no longer valid. The plug would be a 2-prong female plug in which is shaped like a standard 3-prong but without the grounding 3rd plug. I have photos & a pdf manual for clarification, but don't see a way to upload here. Anyone that I've spoken with at the pro shops have mistakenly referenced the wrong cable. Thank you. --Susan Waitt
    0 85
    • spw681
      Nigel67 Hi spw681. If you go to the support tab at the top of the page and submit a ticket, then we will be able to give you the information you require.
      • July 8, 2020
  • New
    Newcomer - Level 1
    The full range QCI A1-BL comprises a single 5" Glass Fibre driver and high-excursion rubber surround. Capable of handling up to 240 Watts the QCI A1 is extremely easy to drive and suits a wide variety of amplifiers and applications.
    List Price: $309

    #Tannoy #QCIA1BL #QCISeries #Loudspeakers #Passive
    0 52
  • New
    Newcomer - Level 1

    Looking for a replacement fuse, part # T93-00001-45092

    Used in a Tannoy speaker.  As seen in bottom, left of attached photo.

    Cost, shipping??

    Thanks !!!

    0 55
    • LtAmoc
      Dale_M Hi there please go to the support tab at the top and raise a Spares ticket so the team can advise you of price and availability.
      • Jun 24
  • AlbertoTerrasi
    Newcomer - Level 1

    HI there,

    I need your help, because the tweeters of my Tannoy Mercury M20 speakers broke down.
    Do you know where I could find a new pair to replace them?
    I don't mind if they are not the originals series.

    Tweeter measures are: external diameter 10 cm
                                      internal diameter 7 cm

    I enclose the pictures.

    Thank you in advance


    0 206
    • AlbertoTerrasi
      RexBeckett Hi Alberto, I suggest that you open a Care ticket: At the top of this page, click Support -> Create a Care Ticket and select Type: Spare Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • October 17, 2020
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