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241,389 members
117,657 posts
  • New
    kishalaygd
    Newcomer - Level 1
    2020-12-11

    I am using Tannoy Mercury V4 Tower Speakers.

    Recently 1 of tweeter not working, mostly got damaged. Please help me to find the spare parts.

    0 109
    • kishalaygd
      RexBeckett Hi Kishalay, I suggest that you open a Care ticket for this. At the top of this page, click Support then scroll down and select Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • December 11, 2020
      • Tannoy Mercury V4
        kishalaygd I have created a ticket
        • December 12, 2020
  • mmccutchen
    Newcomer - Level 1
    2020-06-21
    I have two IP2000 speakers and one works fine but the other has very little volume and sound seems to break easily. Looking for advice since I have little knowledge about speakers.
    0 150
    • mmccutchen
      GaryHiggins Hi, the only advice to start anyway is duplicate every setting from the working one to the faulty one, if no improvement, you may need to put in a CARE ticket to have it repaired.
      • June 21, 2020
    • mmccutchen
      GaryHiggins The gain settings need to be equal, dsp etc. Easy to skip one by mistake.
      • June 21, 2020
    • mmccutchen
      AlexLane Try Performing a factory reset;

      Hold down the encoder Knob and Setup button while powering on the unit, follow all the on screen test instructions.
      • June 23, 2020
  • New
    Hanya83
    Newcomer - Level 1
    2021-04-18

    Hi,

    A couple of months ago I was given those beauties ?

    Unfortunately, it looks like the top speakers need to be fixed. I also have no idea how to connect them to my sound system or TV. 

    Could anyone guide me, please?

    I can't wait to...test them ?

    Have a lovely day everyone ☺️

    Hanya83

     

    read more...
    0 71
    • Hanya83
      WilliamR Hello, William from musictribe here. Here is a video of a method I have used to remedy the dented tweeter.
      • Apr 18
    • Hanya83
      Hanya83

      WilliamR thank you very much for your messages. I've just watched your video. It's very helpful and it seems to be pretty easy to fix. I will try tonight. Could you also recommend some "receivers", cables and.. whatever else is needed for those speakers to work, please? I'm so sorry I'm a complete Dummy in this area. And.. FIRST TIME IN MY LIFE I will have professional speakers, so I don't want to make mistakes. But Im so excited ?

      • Apr 19
  • Rhapsody
    Newcomer - Level 1
    2020-10-15

    I have an ip1000 pa system . The sub woofer is not reproducing any lows. I checked the sub speakers - OK..

    The mid/hi pack is ok .. It is definatley the sub. If you can send me the circuit board , I can replace it here.

    0 41
    • Rhapsody
      Nigel67 Hi Howard. We can definitely help you with the repair, but we need you to submit a service request ticket. One of my colleagues will then be able to advise you how we go about repairing your unit. If you can go to the Support tab at the top of the page and submit a service request ticket. Many thanks
      • October 15, 2020
  • YukonPA
    Newcomer - Level 1
    2020-07-17
    Hello all... I own 2 x ip2000 and 1 ip300. I am looking for specific details of the DSP settings that are provided. What exactly is happening between the various options? (IE: Wall position versus Floor... Live Music versus Speech) What electronic changes are taking place? Does anyone have access to any graphs or written information? best!
    read more...
    0 62
  • New
    mph2020
    Newcomer - Level 1
    2021-07-13

    I recent purchased a set of IP 3000 speaker from an individual who bought them from Sweetwater about 3 years ago.  I have a powered subwoofer issue and I need service.  I like to know how to obtain service since I'm not the original owner and not sure if they are registered.  

    read more...
    0 10
    • mph2020
      Nigel67 Hi mph2020. We can book them in to a local repair centre to you. Unfortunately the repair will be non warranty as the warranty is non transferrable. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Service tab and submit a ticket. A colleague will then get back to you with an RMA number and advise the local service centre to you. Many thanks
      • Jul 12
  • Bradadams
    Newcomer - Level 1
    2020-10-04

    Is it possible to purchase a new V2  processor/ bluetooth interface to install in older V1, We have a new V2 on order and what to use them as a pair. We have lost the app connectivity and have no way to update firmware, thouht this might  be our only fix.

    Cheers regards brad

    read more...
    0 157
    • Bradadams
      DavidKnighton Hello Brad Auld,
      The components between the two versions are not cross compatible. This would technically void your warranty as well, because it's not a modification we offer.
      • October 7, 2020
    • Bradadams
      Bradadams Thanks David so under warranty how do I get the ip2000 v1 to work properly as it no longer connects to control app and needs firmware upgrade . Your help in this would be appreciated.
      • October 7, 2020
      • Ip2000v1 to v2 retroetrofit upgrade (turbosound)
        DavidKnighton Hi Brad,
        The V1 systems don't support firmware upgrades at all. Only the V2 systems support firmware upgrades. Can you tell me whether you're using Android or Apple device? First thing you need to do is establish whether the speaker connects via Bluetooth. The app 'should' connect as long as the bluetooth function is working. You may want to try a different device, maybe from a friend or colleague just for the sake of testing.
        • October 8, 2020
  • Gjose2087
    Newcomer - Level 1
    2020-10-19

    Anybody have issues with the system not turning on after use meaning the sytem works fine then I turned off and try to turned back on and it won't turn on for several hours then it will work fine

    0 58
    • Gjose2087
      ChrisEdwards1 Hi Jose, I hope you are well. If you have not already done so I would suggest that you open a Care ticket for this. At the top of this page, click Support and scroll down to Service. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • October 19, 2020
  • New
    Graomi
    Contributor - Level 1
    2021-05-25

    Is it possible to update the firmware on the IP2000 V1 and if so how do i do it please?

     

    0 31
    • Graomi
      WilliamR Hello Graomi, William from musictribe here. The IP2000 V.1 has been replaced by version 2, there aren't firmware updates available for v.1.
      • May 26
  • LTOWNPOET
    Newcomer - Level 1
    2020-09-23

    I just received my ip2000. And at least one of the drivers in the bottom half of the column array is rattling. When I swapped it out with my old ip2000 lower column it dived the problem. So I need another bottom column for the new ip2000 that I bought from Musistribe. 
    also my older V1 ip2000 has developed a rattle in the top column . I'd rather not return the whole unit . I'd like to return the defective column instead of the entire unit.

    and I'd like to also get a top column that doesn't have a diver that rattles 

    read more...
    0 79
    • LTOWNPOET
      john0121 Hi Kurt, please submit a service request via the support button at the top of the page. The team can then advise of the options available depending on the warranty status. Thanks
      • September 22, 2020
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