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228,641 members
103,551 posts
  • New
    singaporerock
    Newcomer - Level 1
    2020-12-11

    Hello,

    i submitted a request for spare parts and schematic for ip3000 oct17th and still havent heard a peep

    could you please provide part numbers and quote for

     

    2 low frequency drivers

    2 midrange drivers

    power amplifier board

    the clip/wiring harness that goes on the top of the subwoofer that connects into the tower of speakers

     

     

    Case Number CAS-148542-Y5B8L6 .

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    0 58
    • singaporerock
      ChrisEdwards1 Hi Robert, I am sorry to hear you have not yet had a response to your inquiry. Our spears team is currently experiencing a higher than average case load at the moment, however, I will make them aware of the situation and they will endeavor to reach out as soon as possible.
      • December 13, 2020
  • New
    Djmrflibble41
    Newcomer - Level 1
    2021-04-01

    Hi everyone, 

    I am new to musictribe so hello from the UK.

    I wanted to post on here as I am looking for a pair of Turbosound Impact 120 speakers. I have the Impact 180 sub and was wondering if anyone knew where I may be able to get a pair of 120's?

    Many thanks in advance for any help/suggetions. 

    Kind regards, 

    Djmrflibble41.

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    0 30
    • Djmrflibble41
      Dale_M Hi there can I ask you to submit a ticket as the Pre Sales team are not on Community, let me know the case number and I will ensure it gets to them.
      • Apr 1
  • New
    donbroussard
    Newcomer - Level 2
    2020-11-14

    I ORDERED THIS PRODUCT 11/04/2020. IQ15. THERE WAS 9 LEFT ON INCOMING AND THEY POSTED THAT THEY WOULD SHIP OUT 11/10/2020 OR SO. I WOKE UP 11/14/2020 AND THE IQ15 ORDER WENT INTO BACKORDER WITH NO ETA. PLEASE HELP ME I AM IN THE MIDDLE OF A INSTALL. THEY ALREADY HAVE A PAIR OF IQ15 IN THE CENTER. I HAVE A X32 INSTALLED. THE STEREO SIDES ARE OLD AND GOING OUT. THE CHURCH IS GETTING READY TO OPEN. PLEASE COMMUNICATE WITH ME AT 9047045719. THIS IS DONLOUIS BROUSSARD AT db SOUND. 

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    0 56
    • donbroussard
      Paul_Vannatto Sweetwater have them in stock (https://www.sweetwater.com/store/detail/iQ15--turbosound-iq15-2500w-15-inch-powered-speaker). I would suggest you cancel your order and get it from Sweetwater (and don't use all caps when posting - very hard to read).
      • November 14, 2020
    • donbroussard
      donbroussard I am a dealer.
      • November 15, 2020
      • Sales for turbo sound from Starin. Customer name is db Sound. My customer number is 23320. Po # is Free Reign. Order # is 2788680. Product is IQ15.
        Paul_Vannatto This forum is meant for end users
        • November 15, 2020
    • donbroussard
      donbroussard I ordered on 11/04/2020. Sorry about the caps. My customer number is 23320. My order number is 2788680. Po number is Free Reign. The order is 2-IQ15 Turbosound. I guess your not handling dealers. Is there anybody in music tribe that can assist me.
      • November 15, 2020
      • Sales for turbo sound from Starin. Customer name is db Sound. My customer number is 23320. Po # is Free Reign. Order # is 2788680. Product is IQ15.
        Paul_Vannatto I've sent a message to someone who should be able to help get the right contact for your dilemma. Since it is Sunday, he may not respond until tomorrow.
        • November 15, 2020
    • donbroussard
      PedroRodrigues Hi Don I would suggest to contact your distributor where you have made your order and request information, effectively as Paul mentioned this forum is for users as any sales information update should be requested directly to the partner where the order was done as I'm sure STARIN will be more happy to assist you on this matter
      • November 16, 2020
    • donbroussard
      LeeE_Wolloff Don, I was told recently that Starin is no longer distributing Turbosound. I heard this from a local rep firm. You should contact the rep firm in your area to get an answer on this.
      • November 19, 2020
      • Sales for turbo sound from Starin. Customer name is db Sound. My customer number is 23320. Po # is Free Reign. Order # is 2788680. Product is IQ15.
        PedroRodrigues That is correct but the process will be gradual as they still have stock of a few unit therefor my suggestion should be followed, but thank you for your contribution Lee
        • November 20, 2020
  • New
    davisdc50
    Newcomer - Level 1
    2021-03-15

    Can you run ultranet to the iQ15's and use the crossover to send XLR to another brand sub? 

    0 38
  • New
    amilla
    Newcomer - Level 1
    2020-11-29

    Hi, we are looking to buy spares parts for Turbosound IQ18B - Speaker P0AMP PCB 429121REVC_01 / PCB430121REVC_02

    Can you please provide a contact email adress to obntain a quotation.

    0 63
  • New
    gr8shirt
    Newcomer - Level 1
    2021-04-02

    is there ANY information on when they will be filling orders in on these for the US market? i have been on order for 6 weeks and no information anywhere to be found. 

    0 29
    • gr8shirt
      Dale_M Hi there, can I ask that you go to the Support tab above and sent this request as a Pre Sales ticket as that particular team are not involved in the Music Tribe Community page, someone will pick your ticket up and advise direct to you. Many thanks.
      • Apr 3
    • gr8shirt
      gr8shirt ANYONE else having this problem with a back order??
      • Apr 3
    • gr8shirt
      asui yes I am
      • May 3
  • Rhapsody
    Newcomer - Level 1
    2020-09-30

    PLEASE HELP

    I own Rhapsody Music in Mankato Minn. I Sold a customer an ip1000 Turbo sound speaker system 5/26/2018. I understand it has a 10 year wrnty so I am reaching out to you to determine how to get it repaired.  I checked all connections and cables.. Top works fine but NO LOWS. I checked the low speaker itself and spkr is fine so it must be in the circuit board / amp/crossover.

    I could repair it here if I can get parts from you or I can ship it to you . If I ship it to you -do you need the entire cabinet or just the circuit board ??

    Thank you 

    Howard Mock

    Rhapsody Music

    326 Madison Ave.

    Mankato, Minn.

    507-387-2562

     

     

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    0 33
    • Rhapsody
      WilliamR Hello Howard, Please click the support link above and create a service ticket, and someone will get back to you ASAP.,
      • September 30, 2020
  • TrevorCronin
    Contributor - Level 1
    2020-10-01

    Hi there, is there a portal for downloading all the Ease data.dll for all current Turbosound proucts?

    We would like to design some new Turbosound systems with Ease, easily...

    What I find is not many products represented and not compatable with the latest version of ease.

    Sound around Myanmar

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    0 42
    • TrevorCronin
      AlexLane Hi Trevor, most will run on EASE 2 with some of the newer ones working on EASE 3. You can download the older versions of EASE on the AFMG website. Unfortunately updating discontinued models to the later versions is not a viable option.

      Most of the .GLL files may require the full paid version of EASE to run FYI

      I will email you with a link to my archive of Turbosound EASE files, the vast majority of them are in there!
      • October 1, 2020
  • New
    MikeCallahan
    Contributor - Level 1
    2020-12-31

    Hello,

    Is there a way to use the line level input in the IP 1000? Nothing is marked for line level, when using keyboards etc, not using

    a dynamic microphone. so will have some mic lines.

     

    Thank You

    Mike

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    0 40
  • New
    Paryss1
    Newcomer - Level 1
    2020-11-02

    Need help!

    What would cause my sub to stop working? Let me explain. I use my sub every week in church and have never had a problem. It's connected to another JBL spkr and you can see signal & power lights on in the back panel but no sound. I have no sound but do have signal....help!

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    0 40
    • Paryss1
      RexBeckett Hello Guy, it sounds as though there is a fault in the amplifier or driver. I suggest that you open a Care ticket.

      At the top of this page, click Support and then select Service. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • November 2, 2020
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