Statistics

223,676 members
97,891 posts
  • bonstonmusic
    Contributor - Level 1
    2020-02-23

     

    I've tried to create a ticket but it only comes back with an error.

    The BB560M wireless Bluetooth headset works great as a headphone, but the microphone fails to connect to the PC Bluetooth system. As it was advertised ‘perfect for gamers’ it doesn’t seem to work.

    The audio connects with both the cable and the Bluetooth. Just no microphone function

    The Bluetooth we are using at home is a dongle we purchased from JB’s https://www.jbhifi.com.au/products/creative-bt-w2-bluetooth-usb-transceiver

    Which connects to headsets with microphones and we can’t get it to pair to anything.

    Hope that all makes sense.

    Thanks for any help

    read more...
    0 667
    • bonstonmusic
      RexBeckett

      @bonstonmusic 


      Hello Boni, welcome to the community.


       


      First make sure that every required field in your profile is correct. Missing information can apparently
      cause the Care ticket system to fail. It is also important to fill-in every required field in the Care
      ticket form (marked *). Make screenshots of the completed Care form before you submit it. If it fails
      again, let us know and we can tell you how to send the screenshots to get some help.

      • February 25, 2020
    • bonstonmusic
      bonstonmusic

      Thanks for the reply, i have tried again to lodge a ticket after editing my profile and it did worked but only on the "pre - sales" section but when i try the "Technical Support" part it just gives me an error and i didn't filled up the form as much as i could and didn't left anything with * blank.


      Thanks for any assistance.

      • February 26, 2020
    • bonstonmusic
      RexBeckett


      @bonstonmusic wrote:


      Thanks for the reply, i have tried again to lodge a ticket after editing my profile and it did worked but only on the "pre - sales" section but when i try the "Technical Support" part it just gives me an error and i didn't filled up the form as much as i could and didn't left anything with * blank.


      Thanks for any assistance.





      @bonstonmusic 


      I have sent you a PM.

      • February 26, 2020
    • bonstonmusic
      joserabeg

      Can I get some help too, I am having an issue with the USB device not recognized on windows 10, all drivers an power settings have been updated. but still not working.

      • March 29, 2020
    • bonstonmusic
      PeiMing

      Hi RexBeckett,


      Can I get some assistance too? I have same issue whereby my microphone is not working with a newly purchased Behringer HLC 660M. And I can't seem to submit a ticket even with all the compulsory fields filled in.


      Thanks.

      • June 2, 2020
  • IIJJ22GG
    Contributor - Level 1
    2020-04-18

    Hello.

    For this recent Christmas, I got a pair of HPX2000 Headphones, and they were really good. I am a gamer who likes Electronic music, and those headphones were very comfortable and gave me amazing sound quality. Then, just before a Zoom meeting earlier this week, I put them on, and there was no right side audio. This is especially bad for me because I have hearing problems in my left ear, and I rely on the right side a lot more.

    Taking the headphones apart, I discovered that a wire had come loose to the right side. Since I don't have a fine point soldering gun to fix the issue, I just ordered new headphones. I was really bummed because they are apparently supposed to last a year since you could get a warranty, but they barely lasted three months.

    So my new headphones came in today, and I decided I was going to register them for a warranty so I wouldn't have to buy new headphones in the future. So I created an account and went to the support page, and I found I had to add a phone number and county to my account. Upon reaching that page, I found that my phone number area code wasn't on their list. In fact, after doing a little searching on that list, I found that no area codes from my country, the United States of America, was even listed there, not even Las Vegas, which has some sort of music tribe thingy there.

    So does that mean American users cannot get warranties or even contact the customer support? I just want good headphones that last a long time, not headphones that break easily.

    read more...
    0 44
  • New
    Oharrington12
    Newcomer - Level 1
    2021-01-14

    Hi all,

    I'm relatively new to this and have recently bought some HLC660M headphones for use at home through my laptop and on an X32. This may just be my laptop, but it doesn't seem to be receiving a signal from the microphone, but I can hear through the headphones. These headphones have a 3.5mm Male as well as an XLR Male, I'm assuming for the microphone. Unfortunately due to lockdown etc. I haven't been able to try them on the mixer, but can anyone tell me if they do output the mic through the 3.5mm Jack?

    Thanks in advance.

     

     

    read more...
    0 26
    • Oharrington12
      Paul_Vannatto The 3.5mm (with the 6.5mm adapter) plug is only a stereo TRS, meaning it will only provide for the left and right of the headphones only, not the mic (XLR is for the mic).
      • Jan 14
  • LV0394
    Newcomer - Level 1
    2020-06-24
    IT IS SUPPOSED to be straightforward but for now, I don't know what's wrong with the setup. So I purchased the AMP800. I connected behind the AMP800 an "unbalanced" (one line on the connector) stereo L/R cable that I plugged a " balanced " 1/4 to 3.5mm cable to my cellphone plug (this is the source, the music from my cellphone). After that I connected in front of the AMP 800 (on channel A or 1) a "balanced" (2 lines on the connector) stereo 1/4 to 3.5mm adapter for my Bose headphones (the bose uses a 3.5mm plug). I tried so hard to figure out how to have a clean sound but nothing is working, the sounds is not clear nor high. When I pull a little bit the 1/4 to 3.5mm adapter, the sound is more stronger then when the adapter is fully pushed-in in the A or 1 jack hole. Do you have any solutions to the problem? Thank in advance :)!!
    read more...
    0 73
    • LV0394
      DaveMorrison Although a stereo and balanced cable use the same connections, they are different and incompatible. The stereo signal from your phone are two unbalance connections. Unless you are using some sort of stereo unbalanced to balanced box, a stereo to dual unbalanced cable is the best solution (an aux cord with dual 1/4"). Pulling the jack out part-way is sending unbalanced signal.
      • June 23, 2020
  • New
    Behringer
    Triber Moderator
    2020-11-18

    HS10
    https://bit.ly/Behringer-HS10

    https://youtu.be/OS51toMc3tw 

    Your perfect companion for VoIP and conference calls – whether it is an open office or working from home, attending e-learning classes or online gaming – while having good awareness of your surroundings.

    #Behringer #HS10 #Headset

    read more...
    0 85
  • hiddendjinn
    Contributor - Level 1
    2019-12-14

    I've purchased a pair of Behringer HPX-6000s. I want a spare headphone cord in case the worst happens to the one that came with it. How would I be able to get my hands on a spare?

    0 154
    • hiddendjinn
      Paul_Vannatto


      @hiddendjinn wrote:


      I've purchased a pair of Behringer HPX-6000s. I want a spare headphone cord in case the worst happens to the one that came with it. How would I be able to get my hands on a spare?





      Any stereo 1/8" to 1/8" cable (such as this) should work with those headphones.

      • December 14, 2019
  • New
    Behringer
    Triber Moderator
    2020-12-03

    HS Series

    - https://bit.ly/Behringer-HS-Series

    HS10 product video - https://youtu.be/OS51toMc3tw

    HS20 product video- https://www.youtube.com/watch?v=7Ev8mnpeufg

    #Behringer #HSSeries #Headphones #StudioHeadphones

    read more...
    0 22
  • pkbikeman
    Newcomer - Level 2
    2020-07-19
    This was a replacement for a the same model purchased a few years ago as the plastic on headband and earphone coverings fell apart. These are nice looking but after 20 minutes of wear they really hurt the ears the padding is wat too minimal I got them 2 weeks or so ago from Amazon.. I would rate these as fine for less than 15 minutes worth of listening I would like to return them for a better feeling pair ASAP
    read more...
    0 43
  • New
    Behringer
    Triber Moderator
    2020-12-04
    0 52
  • Marc13
    Newcomer - Level 1
    2020-08-02

    I just purchased a Poly D and cannot get sound using the headphone Jack on the front panel I never had this issue on a Korg Am I a moron

    0 38
    • Marc13
      JackStrap Hi, Was it working before? Have you made sure the headphone volume was turned on? Are you able to hear any sound from the regular outputs? Have you tested your headphones with another synth? Have you tested with another pair of headphones. Did you updated the firmware recently? If, after all this it is still not working, I would suggest to check if a new update is available. A new firmware update has been released recently and I was able to successfully update my Poly D to 1.0.9; it might fix the problem... ;)
      • August 5, 2020
    • Marc13
      NicJonesMT Sorry for the delay in contacting you Marc.

      As Jack Has stated can you confirm the FW version, headphones you are using and if it works with an alternative?
      Could you also please send over a photo that shows how the physical parameters are set on your Poly D?
      • August 10, 2020
Go to page