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  • bjartis
    Newcomer - Level 1
    2020-10-05

    I can't get any new effects into my BG250. I've followed instructions and tutorials but nothing happens. Do I need the foot switch to store new effects in my amp? 

    0 72
    • bjartis
      PedroRodrigues Hi Lars please follow these steps to transfer Toneprints from your Phone or tablet to your amp without the need of a computer.
      1) Download the TC Electronic Toneprint app from your app store.
      2) Open the App and go to Library > Toneprint Bass Amps. In here you will find all compatible Toneprints with your TC bass amp.
      3) Once you have selected your toneprint, set the volume on your phone or tablet to around 60 - 80%. Any quieter or louder can sometimes cause the tone to distort and not transfer correctly.
      4) Hold the speaker of your phone no more than 2cm away from the strings, directly above the pickup. Ensure that you have the pickup level at max.
      5) Press Beam to Amp in the Toneprint amp and you should hear the soothing tones of the Toneprint being transferred. The indicator light next to Toneprint dial should flash green to show it is being transferred.
      6) You are all done. Increase the Toneprint level and you should hear the setting of the Toneprint.
      If you are using an amp with multiple Toneprint slots, such as the BH550, ensure that you select which slot you want to send the Toneprint to.
      • October 5, 2020
      • Bg 250 I can’t beam new effects into my  amp. Do I need the foot switch to that?
        themosfet I am experiencing the asme issue with a mk1 BG250115. I'm actually an electronics dev engineer, if it was a simple thing I would have found a solution already. When I update the firmware on my amp, it enters this wierd state where I can't turn it off....and I'm forced to physically pull cords out supplying ac power. I have followed the above instructions very closely...about 10-15 times with no sucess both before and after attempting to update the fw on the device.
        • 1
        • ·
        • November 4, 2020
      • Bg 250 I can’t beam new effects into my  amp. Do I need the foot switch to that?
        PedroRodrigues Hi Kristopher,in that case please follow the link below and submit an assistance request for your unit so we can assist you with more tools. https://community.musictribe.com/pages/create-new-ticket?type=service%20request
        • November 5, 2020
    • bjartis
      MrSusan I'm having the same problem with a new BH550. Ive been trying for about four hours and nothing happens. I thought i'd try updating the software to see if that resolves the issue but the Software Updater just says "Searching for Amplifier" and does nothing, I've followed both sets of instructions about fifty times and I feel like selling the unit. This is my first time with TC and it hasn't got off to a smooth start, really disappointed.
      • November 19, 2020
      • Bg 250 I can’t beam new effects into my  amp. Do I need the foot switch to that?
        PedroRodrigues Hi Jonty ,in that case please follow the link below and submit an assistance request for your unit so we can assist you with more tools. https://community.musictribe.com/pages/create-new-ticket?type=service%20request
        • November 20, 2020
      • Bg 250 I can’t beam new effects into my  amp. Do I need the foot switch to that?
        MrSusan I submitted a request a few days ago and have heard nothing. I have asked on TC Electronic YouTube and Facebook and had no response. I have watched every YouTube video from others who have had problems beaming TonePrints and tried all of their suggestions. Regarding the updater not finding the amp, I have got to page 12 on Google and exhausted every page of this site to no avail. I have installed the TonePrint amp on my Mac (latest Catalina OS) and the TonePrint desktop app doesn't show and amp either. I feel like this amp was the biggest waste of money and so far when friends have asked about TC products I've told them to steer clear and go for something more reliable that is not going to waste three days of their life getting it to do basic tasks. I'm so disappointed with the lack of support from TC and Music Tribe.
        • November 22, 2020
    • bjartis
      MrSusan I submitted a request a few days ago and have heard nothing. I have asked on TC Electronic YouTube and Facebook and had no response. I have watched every YouTube video from others who have had problems beaming TonePrints and tried all of their suggestions. Regarding the updater not finding the amp, I have got to page 12 on Google and exhausted every page of this site to no avail. I have installed the TonePrint amp on my Mac (latest Catalina OS) and the TonePrint desktop app doesn't show and amp either. I feel like this amp was the biggest waste of money and so far when friends have asked about TC products I've told them to steer clear and go for something more reliable that is not going to waste three days of their life getting it to do basic tasks. I'm so disappointed with the lack of support from TC and Music Tribe.
      • November 22, 2020
  • New
    ChristopherJone
    Contributor - Level 1
    2021-05-26

    I need a new crossover for the bt210ts where can i get it

    0 42
    • ChristopherJone
      DavidKnighton Hello ChristopherJone,
      Please click the SUPPORT tab at the top of the page and submit a SPARE PARTS inquiry for pricing and availability.
      • May 26
  • yzfsergio
    Newcomer - Level 1
    2020-07-02
    BXD15 BXD15A I would like to know the difference between those two models and how it is possible that they give 1000w of power if the speaker is 250w.
    0 99
  • New
    Mymusictribe1972
    Newcomer - Level 1
    2021-05-28

    How can I go by buying the 410 bass cabinet and how much is it

    0 44
  • New
    EdPolo
    Newcomer - Level 1
    2021-05-28

    Hi,

    I have BG250-208 and Switch-3 pedal. However, I never know which TonePort is active. Is there a way to  know when each of these slots are active? I want to load two different effects but am always able to load one in slot 2. When I activate slot ! nothing is happeneing. Mute siwtch (#3) is working fine.

    Thanks,

    Ed

    read more...
    0 52
  • New
    EdPolo
    Newcomer - Level 1
    2021-04-11

    Hi,

     

    I'm looking to get BG250-208 combo and RS112 cabinet to compliment my amp. However, they are not in stock at any retailer on Canada. Same thing with major USA web stores. However, none of them can confirm their ETA. TCE logistic people, do you have better idea when these are going to be shipped to North America? 

     

    Thanks,

    Ed

    read more...
    0 65
    • EdPolo
      Dale_M Hi Ed, it may be best to send s support ticket in from the tab above and use the PreSales dropdown, as the PreSales team are not on community we can pass this over to them to advise you. I hope this helps.
      • Apr 12
  • New
    absenn
    Newcomer - Level 2
    2020-11-24

    Bought a used BH800.  Amp is great!  I run it into 2 Fender Rumble 15" cabs.  However I cannot get the toneprint stuff to be accepted by the amp.

    I have watched every video I can find and the result is always the same.  The light on the amp never flashes, and the the toneprints never change.  I am using an iPhone Xr with IOS 14.2.

    The Toneprint app is v4.3.02.

    Its not a big deal if it doesn't work.  But it might be fun if it did.

    Has anyone got any ideas?

    read more...
    0 54
    • absenn
      MrSusan I'm having the same problem with a BH550 and nobody has come up with a fix yet. Are you using the Toneprints from the 'Bass Amps' section? The only one I have managed to beam successfully is a flanger, but only one of them. Have you tried a software update via your computer?
      • November 24, 2020
    • absenn
      absenn Hey J.J., thanks for the response. Yep, I am trying to transfer any of the "Bass Amps" tone prints, have yet to get any of them to transfer. When I tried a software update, it says I am running the latest version. Not a big deal because I usually run just a SansAmp as my only "effect". I'm a straight signal guy when it comes to my bass playing, but it might be fun if it worked. The used amp I bought has 2 tone prints assigned. I think TP1 is one of the Compressor settings, and TP2 is a chorus setting. I don't like either of them so I was just wanting to play a bit with the other prints available but I have a feeling this will never be fixed.
      • November 28, 2020
    • absenn
      Patlinger Hi guys, sorry for the simple question, but... Have you set the Volume on your Phone on a high level and the mute-switch is inactive also? You should hear a crazy sound very similar to a fax-machine when you try to transfer the TonePrint.
      • Jan 5
      • BH800 doesn't seem to work with Toneprint
        absenn Hi Patrick, Oh yes. I've had the phone at max volume and the mute switch off. I have tried upwards of 50 times to get a toneprint to transfer. It does not work with my combination.
        • Jan 6
    • absenn
      absenn Hi Patrick, Oh yes. I've had the phone at max volume and the mute switch off. I have tried upwards of 50 times to get a toneprint to transfer. It does not work with my combination.
      • Jan 6
    • absenn
      Patlinger Hi Absenn, you said the amp has the latest firmware installed, but have you re-installed this version anyway? Maybe the problem can be fixed with a new and proper installation. Or else can you use another instrument to do a cross-check?
      • Jan 18
  • Bigbrent34
    Newcomer - Level 1
    2020-10-08

    Hello I'm new here 

    0 43
  • New
    plucker51
    Contributor - Level 1
    2021-08-04
    Hi.
    I've been referred here from your facebook page.
    My bass player has an old BH500 head and something has started rattling around inside. It just sounds like something is working loose. It works OK at present but it worries me!
    Can anyone guide me on removing the chassis from the case to have a look? I don't know whether it's just fixed by the 4 screws or if anything else has to be removed. It seems very firmly fixed! This might stop him from throwing it in the skip!
     
     
    Thanks for any help anyone can give
     
     
     
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    0 38
    • plucker51
      Dale_M Hi there is there any warranty left on the unit? If so we would advise you go to the Support tab above and select the Service option with your proof of purchase so we can assist you, if not please raise a Technical ticket.
      • Aug 4
  • MichaelTee
    Newcomer - Level 1
    2020-10-25

    I'm a bassist playing small venues from coffee shops to small clubs. I want to get the RH750 for the headroom it provides. 

    However, the cabinets TC Electronic makes only seem to be able to handle 400W and below. I like the "sparkle" of a 12" speaker, but I want the cabinet to be able to handle the load. 

    Any advice is appreciated. 

    read more...
    0 41
    • MichaelTee
      PedroRodrigues Hi, Michael Please be aware that the RH750 can be used via Speakon to drive any cabinet combination of up to three RS cabinets, in the case of the RS410 only two, or any other cabinet combination with a 4 Ohm minimum load.
      For more information please consult the Manual for the
      If you take this in to consideration at the RS410 that has 600 watts, for more details follow the link https://www.tcelectronic.com/product.html?modelCode=P0CJJ
      You can use a multitude of combinations that will allow you to have much more than 600 watts.
      Please see the picture below
      • October 26, 2020
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