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  • New
    Alxl29
    Newcomer - Level 1
    2021-10-16
    BQ500 and phantom power | Bass Amplifiers

    Hi, 

    I'd like to plug the XLR balanced output (post eq) of my BQ500 into a mixing desk (Mackie ProFX16v3), but need to enable 48v phantom power of the desk. 

    Does the amp have a built-in safety to allow that? If not, can I use an XRL to 1/4 cable or another workaround? Or do I absololutly need a DI box? 

    Thanks for your help! 

    Regards,
    Alex

     

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    • Alxl29
      Dale_M Many thanks for your question, looking at the Mackie it has a global phantom power which activates all input regardless of needing phantom power or not, I cannot see any reference to any conflict caused in the QSG of the BQ500 so I will have to check with the designers and get back to you.
      • Oct 16
  • New
    plucker51
    Contributor - Level 1
    2021-08-04
    TC Electronic BH500 help | Bass Amplifiers
    Hi.
    I've been referred here from your facebook page.
    My bass player has an old BH500 head and something has started rattling around inside. It just sounds like something is working loose. It works OK at present but it worries me!
    Can anyone guide me on removing the chassis from the case to have a look? I don't know whether it's just fixed by the 4 screws or if anything else has to be removed. It seems very firmly fixed! This might stop him from throwing it in the skip!
     
     
    Thanks for any help anyone can give
     
     
     
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    • plucker51
      Dale_M Hi there is there any warranty left on the unit? If so we would advise you go to the Support tab above and select the Service option with your proof of purchase so we can assist you, if not please raise a Technical ticket.
      • Aug 4
  • MichaelTee
    Newcomer - Level 1
    2020-10-25
    Best cabinet choices for TC Electronic RH750 | Bass Amplifiers

    I'm a bassist playing small venues from coffee shops to small clubs. I want to get the RH750 for the headroom it provides. 

    However, the cabinets TC Electronic makes only seem to be able to handle 400W and below. I like the "sparkle" of a 12" speaker, but I want the cabinet to be able to handle the load. 

    Any advice is appreciated. 

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    • MichaelTee
      PedroRodrigues Hi, Michael Please be aware that the RH750 can be used via Speakon to drive any cabinet combination of up to three RS cabinets, in the case of the RS410 only two, or any other cabinet combination with a 4 Ohm minimum load.
      For more information please consult the Manual for the
      If you take this in to consideration at the RS410 that has 600 watts, for more details follow the link https://www.tcelectronic.com/product.html?modelCode=P0CJJ
      You can use a multitude of combinations that will allow you to have much more than 600 watts.
      Please see the picture below
      • October 26, 2020
  • jbass4
    Newcomer - Level 1
    2020-06-19
    TC Electronics RH450 | Bass Amplifiers
    Hi there, Does anybody know how /where to find potentiometer knobs for the RH450 amp? The knobs do not longer fix to the potentiometers and I lost one Has anybody experienced the same problem? Rgds
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    • jbass4
      Nigel67 Hi jbass4. I would advise putting in a support ticket (via Tab at the top of the page) which will get routed through to our parts department. I cannot promise that we will have stock of these particular knobs but it would be the first place to try.
      • June 19, 2020
    • jbass4
      jbass4 Hi Nigel, thanks for the advise, I'll try to get in touch with support team
      • June 19, 2020
    • jbass4
      Poodlewrestler Hi, yes I have the same problem with my RH750. I have raised a support ticket as suggested but not had any response as yet. Did you get any joy?
      • July 8, 2020
      • TC Electronics RH450
        jbass4 Hello,no news as well, I finally contacted the shop where I got the amp which is Musikhaus Thomann, they provided me 3 spares knobs for 28 euros
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        • July 8, 2020
      • TC Electronics RH450
        Nigel67 Hi jbass4, I am very sorry regarding the lack of contact from our spares team and makes me look a fool for telling you to contact them in the first place. Thomann would probably have got the parts from the same team. Do you have the case number please so that I can investigate further. Many thanks.
        • July 8, 2020
      • TC Electronics RH450
        Nigel67 Hi Poodlewrestler, can you send me your case number as well please and I will look into it. Many thanks
        • July 8, 2020
      • TC Electronics RH450
        Poodlewrestler Hi Nigel, thanks for your help. It is case CAS-116780-F4Q0Z7
        • July 8, 2020
      • TC Electronics RH450
        Poodlewrestler All resolved. A new set of knobs arrived today, it took a while due to IT problems but got there in the end.
        • August 3, 2020
    • jbass4
      jbass4 Hi Nigel, sorry didn't found the case number, maybe it didn't worked properly as I had a lot of difficulties to manage to create the case
      • July 9, 2020
    • jbass4
      jbass4 Does anybody knows how to make the knobs stick to the potentiometers to avoid these to fall again?
      • July 9, 2020
      • TC Electronics RH450
        Nigel67 I don't know what the pot shafts are made of or the knobs, as have never seen one, however for the Midas consoles, if we ever had an issue like this with old product we used a copper tape. Sticky on one side to fix to the shaft and then this tightened up the connection between the two parts. The other option to copper tape is putting a small piece of paper across the end of the shaft and then pushing the knob on pushed the paper down the shaft and made a tight fit. I guess its just a cheaper version that the copper tape. If you want something a bit more permanent, then maybe a very small amount of silicon.
        • July 9, 2020
  • Deftones210
    Newcomer - Level 2
    2020-10-25
    Wattage BXD15A | Bass Amplifiers

    Hello,

    I played my first gig using my brand new BXD15A combo, and it is definitely not 1,000 watts. It's nowhere near 1,000 watts.

    What do I need to do to up my wattage? Do I need to add a cabinet and use the combo as a head? This amp is barley pushing 150 watts and at an outdoor gig, that's not cutting it. 

    Please let me know how I can get the most from this amp.

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    • Deftones210
      Dale_M Hi Martin sorry to hear of this issue, I think it would be best to submit a support ticket as this does not sound normal, please go to support/ +create a care ticket/ Technical
      • October 26, 2020
    • Deftones210
      PedroRodrigues Hi Martin, please be aware that if you have performed a wattage measurement?
      The watts are equal to amps multiplied by volts.
      If you have performed this calculation and the values are very different form the one announce on the specifications document on the picture below, this may indicate an issue on your unit and it requires to be inspected.
      In that case please follow the link below and submit an assistance request so we can assist you with more tools. https://community.musictribe.com/pages/create-new-ticket?type=service%20request
      • October 26, 2020
  • fabi06
    Newcomer - Level 1
    2020-09-27
    Change of broken knobs of RH450 | Bass Amplifiers

    Hello,

    I recently contacted the after sale and spare part service, to change the knobs of my bass amp RH450 which are cracked.

    Few years ago, I had this issue with cracked knobs and TC Electonics quickly replied to me and send me new knobs (saying these was new design). Unfortunately these new ones broke again.

    I sent message to music tribe. And I get an automatic message saying that the team will « endeavor to respond to me as soon as possible ». With a case number CAS-134743-J8K9N5. A good start.

    Nevertheless, 3 weeks later, I didn’t yet received any reply, knowing I already sent a kind reminder. I'm starting to be a little bit angry.

    Could someone at music tribe or TC Electronic please reply to me about this knobs issue ? How to change them please ?

    Thanks in advance.

    Fabrice
     
       
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    • fabi06
      Nigel67 Hi Fabrice. I am very sorry that it is taking so long for us to reply to you. I will check your case number and find out why it has taken so long and ask one of my colleagues to reply to you.
      • September 27, 2020
      • Change of broken knobs of RH450
        fabi06 Hi Nigel, thanks for this reply. I've received the quotation from one of your colleagues. Hope this matter of fragile knobs will definitely be fixed. Really disapointing for such a good amp... Regards !
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        • September 28, 2020
    • fabi06
      JohnJarrett111 I am also looking for a new set of knobs (for a RH 750) and have previously had a lot of difficulty finding the information. Could you tell me where to get the knobs and how much they were. cheers John
      • October 1, 2020
      • Change of broken knobs of RH450
        Nigel67 Hi John, I am sorry, but I do not work in the spares department and do not have this information. However, if you submit a spares request ticket by going to the Support tab at the top of the page, then one of my colleagues in the spares team will be able to supply you with the correct information.
        • October 5, 2020
    • fabi06
      mbspurgeon I also have the same issue with the rh450 knobs. Little black fins inside the knobs becoming brittle and breaking or just not staying on with the slightest touch or tilt of the amp. Case number CAS-406237-P7S1Z8, haven't received a reply yet. Thanks!
      • Jan 5
  • New
    Stamna
    Newcomer - Level 1
    2021-02-26
    My amp has B.O. | Bass Amplifiers

    Hello. I have a veyron 1001T. And when I turn it in it hums through the cab, and starts to have a burning smell. Any ideas on what it could be without opening it?

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    • Stamna
      WilliamR Hello Stanma, It is likely the amp will need to be serviced. Please click on the support link above and create a tech support ticket and someone will help you with this ASAP.
      • Feb 25
      • My amp has B.O.
        Stamna Thanks. That's what I thought. I haven't heard from them yet. It's been almost a week.
        • Feb 26
    • Stamna
      WilliamR Hello, sorry that we were running a little bit behind. I went ahead and grabbed your case. Please check your email.
      • Feb 26
    • Stamna
      Stamna Ok thanks.
      • Feb 26
    • Stamna
      Stamna I dont know what the trouble is. I've tried to contact the care team via email over 5 times. The latest response I got was that if I dont respond. My inquiry will be considered nullified. Please help.
      • Mar 28
  • New
    Andrewdlevy
    Newcomer - Level 1
    2021-09-27
    Spare Parts for TC Blacksmith | Bass Amplifiers

    Broken Pot 

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    • Andrewdlevy
      Nigel67 Hi Andrewdlevy. Please submit a spares ticket and a colleague will get back to you with pricing and availability. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Spare Parts tab and submit a ticket.
      • Sep 27
  • New
    leobee
    Newcomer - Level 1
    2020-12-25
    BH250 toneprints? | Bass Amplifiers

    The URL given in the manual does not lead to anywhere that has toneprints for BH250. Can anyone tell me the correct one? There are no BH250 toneprints at tcelectronic.com/bh250/toneprints, which redirects to https://tcelectronic.com/tonePrints/tonePrint-library.html . Loads of pedals there but no bass amps. 

     

     

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  • New
    Coleye
    Contributor - Level 2
    2021-02-09
    BH800 mains fuse | Bass Amplifiers

    Hi, just a quick question - my power supply cables have got mixed up, can anybody tell me what fuse rating should be in the mains plug of my BH800 amp? (240v supply)

    Thank you!

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